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Avantages :

They've also been quite helpful in helping us integrate directly through their services outside of the application.

Inconvénients :

Some functionality changed without us being informed and it affected our system negatively.

DesktopShipper - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,6/10

DesktopShipper a reçu une note globale de 4,6 étoiles sur 5 d'après 62 avis d'utilisateurs publiés sur Capterra.

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Brian
Director of Operations (É.-U.)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great Cloud Based Shipping Software

5,0 il y a 3 ans

Commentaires : We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper.

Avantages :

Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features

Inconvénients :

The shipment search functions are a bit wonky and wish it was easier to use.

Matt
Logistics Manager (É.-U.)
Logistique et chaîne d'approvisionnement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Long time user

5,0 il y a 4 ans

Commentaires : Great customer service. Always fixed any issues wit tech support

Avantages :

flexibility, easy to use. Just switched the cloud version and this improved productivity

Inconvénients :

sometimes getting custom programming is a little slow

Utilisateur vérifié
President/CEO (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Alternatives envisagées :

Inefficient, Terrible UI, Costly, Lots of Errors

1,0 il y a 2 ans

Commentaires : DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper.

Avantages :

What I did I like most about this software? Saying goodbye to it.

Inconvénients :

- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken

chantal
CEO (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Finally a great software with great customer service

5,0 il y a 3 ans

Commentaires : I was introduced to Desktopshipper as a recommendation from ActiveSeller and it has been the best suggestion. I look forward to growing my company and orders with them.

Avantages :

I love that DesktopShipper is only a phone call away and always feel like I am the priority

Inconvénients :

There are some things are not as easy to find as first, but once you know it is easy. and Desktopshipper is always there to help me remember.

Daven
Recycling and Logistics Manager (É.-U.)
Gestion d'organisme à but non lucratif, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Still on Legacy

5,0 il y a 4 mois

Commentaires : Very positive overall experience. Over the past 8 years, we have shipped over 600,000 parcels using this software. For a large shipping operation I would highly recommend desktop shipper. If you are not going to customize the rate shopping feature and tie in with a digital scale this software is definitely overkill for you.

Avantages :

The rate shopping feature saves a lot of time and money. It is also a compact interface that is very easy to use. It is easy to get new employee up to speed, and ensures items are shipped with the correct postage class.

Inconvénients :

It connects to most scales instantly, but we had the misfortune of buying scales which were not as common, and it took some time to get the hardware working. But the Desktop Shipper staff was professional and able to get our scales working eventually.

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Hi Daven, we greatly appreciate this detailed review of your positive experiences with DesktopShipper! We are so glad that DesktopShipper has proven to be a valuable asset for your business, and we hope to continue that relationship for the foreseeable future.

Richard
President (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Shipping Software, Hands Down! 10 Year User!

5,0 il y a 4 mois

Commentaires : Our experience has been great. Like any software, issues pop up here and there. but they are great with communication and quick to fix it. I'd recommend them to anyone over their competitors!

Avantages :

We have been using Desktop Shipper for almost 10 years and there is a reason we are still with them. No one can print labels faster! We have shipped as many as 3000 packages with just 6 ship stations in a day - no other software could do that! Because of their auto rate shop feature, we are able to ship over 80% of our orders without even touching anything on the computer. You place the item and package on the scale, scan the packing slip barcode, and within 5 seconds the label is printed! BOOM.

Inconvénients :

nope

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Hi Richard, Thank you so much for this kind review! We certainly do appreciate your loyalty and look forward to working with you in the future. As always, if there is anything we can do for you, never hesitate to reach out!

Anthony
CTP (É.-U.)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simplify your Shipping Vendors

5,0 il y a 4 mois

Avantages :

Single pain of glass for all our shipping labels. Very open API and easy to integrate with. Very reliable.

Inconvénients :

There are different label formats (Images, ZPL, etc.) returned from shipping vendors. It would be nice if Desktop Shipper offered an option to standardize output.

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Hi Anthony, Thank you so much for your review! We're so glad to hear that you have been able to streamline your shipping process! As long as the label formats are supported by the carrier, we can set the preferred label format. If you have any more questions, we're here to help.

Tara
Ecommerce Assistant Manager (É.-U.)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Services

5,0 il y a 4 mois

Commentaires : It has been a great experience.

Avantages :

Costumer service and speedy services are awesome and very much appreciated.

Inconvénients :

The changes made and the time frame of notification of the changes.

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Hi Tara, we are so glad to hear that you had a great experience with us. We work hard to make sure all of our customers are well taken care of. We understand that sometimes making changes can be inconvenient, and it is our goal to get information to our users as quickly as possible. Thank you kindly and let us know if there is anything else we can do for you!

Bambi
Account Manager (É.-U.)
Entreposage, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My Daily Shipper

5,0 il y a 4 mois

Avantages :

I like that I can change addressses or shipping options for order with complete ease.

Inconvénients :

That the tracking numbers are only on the website for 2-3 months since I do a alot of international shipping, 2-3 months can be a timeline.

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Hi Bambi, Thank you so much for your review! We absolutely value your feedback. Please know that we work directly with carrier integrations on providing up-to-date tracking information for our customers. If it continues to be an issue, please reach out to a member of our team for assistance.

Grant
Manager (É.-U.)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Service!

5,0 il y a 4 mois

Avantages :

Great Service! Great at rating between carriers, Validating addresses and confirming orders with your existing software.

Inconvénients :

Can be slow at times. Some orders do not integrate well and have trouble being confirmed.

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Hi Grant, thank you so much for your review! We really appreciate your feedback, and we are always striving to give you 100% satisfaction. If you ever have any questions about improving integrations and speed, please reach out to us.

Adam
IT Manager (É.-U.)
Forces de l'ordre, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Desktop Shipper Cloud Shipping Software

5,0 il y a 3 ans

Commentaires : Very good. We have used their software for a long time. It used to be a desktop application with a lot of local files, but their latest version is on the cloud. The cloud makes management very easy as we can access our records from any computer, instead of having to access the computer used to ship orders.

Avantages :

We use this software to generate shipping labels for our orders. With this software, all we have to do is scan a barcode on our packing slip, then all this customer information is pulled up. Then this software will allow us to easily compare rates from various carriers, select a rate and generate the shipping label in just a few clicks. The software will then log and save the tracking number, as well as update our OMS via API. This leads to almost no errors when it comes to shipping orders and saving tracking information. When we need support, it is always just a few clicks away. Support is generally able to solve issues very quickly. I will say, we don't really need support too often. After the setup & training period this software is very easy to use, and the best thing about it is that it just works.

Inconvénients :

We love this product. I do not have any dislikes currently. Some of our shippers do not like that orders are only loaded into DSK every 15 minutes, but that is really a minor issue.

Margaret
Project Director (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Shipping Management Software for Any Business

5,0 il y a 4 ans

Commentaires : DesktopShipper is an incredible all around shipping solution! It works with almost every cart imaginable and can integrate with your order management system. If your business ships anything - you need Desktopshipper! We've been pursued by many order management and shipping software during the last 15+ years. We've switched/upgraded to different ecommerce carts and order management system during this time, but never had to move away from DesktopShipper. DesktopShipper is not just a service provider but a great partner! Their prices are beyond fair, and their value of service is top class! Whatever business rules you need, DesktopShipper can help set it up, and save you printing time. We are confident that we'll be partners with DesktopShipper for many more years to come! Thank you DesktopShipper!

Avantages :

- Versatile and scalable! Fast reliable label printing! - Intelligent business rules for shipping and workflow that you can think of! - Incredible price for the value of consistent and reliable service ! - World Class customer service support and attention. - Feature rich: Supports multiple carts, shipping carriers, inventory systems, order management systems, and marketplace channels that you can think of!

Inconvénients :

We've been using this software for over 10 years and have no complaints!

Cody
Warehouse Lead (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

All-In-One Shipping Program

4,0 il y a 3 ans

Commentaires : Everything just works with Desktop Shipper as long as you ship with standard ship services like USPS. If it's a more uncommon ship service like Donnelly, I'm very quick to call customer support to help fix it which they are always super helpful and energetic to help.

Avantages :

Being able to include every shipping account you ship with whether it be USPS, Donnelly, FedEx, UPS, DHL, etc Once you learn how the program works, it's all pretty self explanatory, pick a service code, enter dims and it automatically reads the weight off the scale plugged into the computer (and it only reads the weight when you tell it too, unlike UPS Worldship)

Inconvénients :

Changing prices on international shipments. Would be easier if it was like UPS Worldship where all the lines were editable from the get go instead of having to edit, save, repeat until all line items are changed

Jack
Head of Finance (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Solid Software, Still Refining the Craft

4,0 il y a 4 mois

Commentaires : Hard to argue using any other software for the breadth of use, and ability to customize.

Avantages :

Desktop shipper is a workhorse that let's you customize just about every aspect of the process

Inconvénients :

At time the software can be clunky and tough to use, but it isn't a big bells and whistles software.

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Thank you for your review, Jack! We are glad to see that you are enjoying your experience with DesktopShipper. We work hard to make DesktopShipper as easy to use as possible, and we appreciate your feedback as we continue to improve the software.

jen
General Manager (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Streamline shipping

5,0 il y a 4 ans

Commentaires : Desktop Shipper support is quick to get back to us when we're having problems. They even extended their hours so when we need help in the morning, they're available to us.

Avantages :

I like Desktop Shipper that I can't narrow it down to just one thing that I like. With Desktop Shipper, we have the ability to ship all our orders, whether placed on our own website or on a marketplace. Desktop Shipper saves us time by automatically updating our orders with tracking numbers after they ship and by shipping FBA orders without going through Amazon to buy shipping. Desktop Shipper saves us money by comparing shipping prices of the different carriers we use to ship our products.

Inconvénients :

I wish Desktop Shipper could allow us to ship FBA orders for both our companies without upgrading to the Cloud.

dave
gm (É.-U.)
Articles de sport, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Game Changer for Our Company

5,0 il y a 4 ans

Commentaires : DesktopShipper has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. DesktopShipper has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended.

Avantages :

-Ability to rate shop all carriers -Easy integration into our order fulfillment software (StoneEdge) -Great customer support -Their team is willing to customize features for our needs -Ability to connect multiple databases for 3PL needs

Inconvénients :

-Could be a little bit faster retrieving rates

tim
web manager (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

If only the search function worked better

4,0 il y a 4 mois

Commentaires : I think it is a great product and if you fix the glitches in search and edit, it would be sublime.

Avantages :

what works, works very well. The flows back and forth to our POS system work very, very well.

Inconvénients :

Impossible to correct addresses. Constantly reverts back to the old address before it was fixed. Very bad search capability. Sometimes you have to refresh the browser several times just to find the shipment you are looking for. It will keep coming up blank until the 4th or 5th try. I find the search very glitchy and not user friendly.

Réponse de l'équipe de DesktopShipper

il y a 4 mois

Hi Tim, thank you for your honest review. We apologize for any inconvenience. We are working hard to release our updated shipping app which should address these problems. If you need additional assistance, please email us at support@desktopshipper.com and we'd be happy to assist you further.

dave
Managing Founder (É.-U.)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Phenomenal

5,0 il y a 3 ans

Avantages :

The software works as you would expect. It rate shops and gets you the best rates for shipping. Also integrates with inventory management software to confirm orders. Everythign about that is great. What separates Desktop shipper is their support. They answer every call quickly. Everyone on the staff is knowledgeable and they will customize the software to fit your needs. It must be a great place to work because there is no turn over on the staff.

Inconvénients :

There is nothing I would change about the software. It works as I need it to

Pete
director (É.-U.)
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

desktop shipper

4,0 il y a 12 mois

Avantages :

ability to rate shop, ease of getting ahold of customer service

Inconvénients :

Terrible reporting. hard to get and data integrity is questionable

Réponse de l'équipe de DesktopShipper

il y a 12 mois

Hello Pete, We are happy to hear you have had a mostly positive experience using DesktopShipper! We value your input and would love the opportunity to improve to meet your expectations with reporting. Please email us at support@desktopshipper.com with more information to determine how we can provide you with a solution. We value our customers' opinions and would like to thank you for bringing this to our attention. - DesktopShipper Support

Laura
Business Systems Manager (É.-U.)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Good Program

4,0 il y a 4 ans

Commentaires : Over all the experience is good.

Avantages :

The support for Desktop Shipper is great for simple fixes. The bigger issues take a while to get responses on. The functionality is good and large batches are a plus.

Inconvénients :

Some functionality changed without us being informed and it affected our system negatively.

Jordan
Owner (É.-U.)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

World class company

5,0 il y a 4 ans

Commentaires : All in one solution for all of our shipping needs and rules. We ship with multiple carriers and this takes all the hard work out of shipping. We scan an order and DesktopShipper chooses the cheapest option according to our rules.

Avantages :

The software has always been easy to integrate with any customization needed over the past 10+ years. Our business needs are constantly changing and DesktopShipper has always worked with us and helped us anyway that we asked.

Inconvénients :

I can not think of any negatives of the software . Updates are always automatic

Jose
IT Support (É.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great All Around

5,0 il y a 3 ans

Commentaires : Overall, by far one of the best software packages out there! The Customer Support is ALWAYS the BEST! Any issues that we have ever had in the past, Desktop Shipper Support, has always been able to take care of. Truly know what they are doing!!

Avantages :

I enjoy the ease of use. Extremely easy to get around and download updates, add shipping methods. etc..

Inconvénients :

It is really hard to say, most of the issues come from other issues that cause DS to not do what it should to. The other is once in a while when a NEW update comes out, it sometimes has to be reconfigured. Not everything, just a couple of minor things.

JARRETT
Manager (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Seamless Product

5,0 il y a 4 ans

Avantages :

Makes shipping easy and seamless by finding the most cost effective solution.

Inconvénients :

Since the introduction of the cloud the actual desktop shipper seems dated. But that is not a big deal.

Steve
VP/Ecommerce Strategy (É.-U.)
Internet, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Functional, Efficient - Great Company!

5,0 il y a 3 ans

Commentaires : I have been very happy with DesktopShipper. The customer service has been top notch - they always solve our problems very quickly. This software is reliable, functional, efficient and works great for our business.

Avantages :

I like the rate shop feature. The ability to compare rates for all of our shipping carriers (and choose the cheapest option) has been a real game changer for our business.

Inconvénients :

I do not have any cons to add at this time.

Travis
Operations Manager (É.-U.)
Vente en gros, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

D&D Global review

4,0 il y a 11 mois

Commentaires : Overall I am pleased. Like everything, there is always progress that could be made, but it has helped us grow more efficient in our shipping.

Avantages :

Compared to pacejet, Desktop shipping is faster to train people how to use. Also i allows for customizations beyond that of the previous software.

Inconvénients :

communication back and forth with netsuite can take some time to get the bugs worked out. It has been over a year, and we are still working on a few.