Avis clients sur RepairDesk

Very Dedicated Staff and Easy to use software

Commentaires : To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

Avantages :

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Inconvénients :

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Ideal POS for Repair Shops

Commentaires : great nothing i can add to this.

Avantages :

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Inconvénients :

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Repair desk is the only choice for the repair professional!

Commentaires : Amazing A++++

Avantages :

Repair Desk is taking the time to build out its software constantly to be exactly what anybody in the Repair community needs. They listen to Feedback and suggestions and work with every shop individually to make one of the best software options out there!

Inconvénients :

The only thing I like the least amount this software is the simple fact I didn’t find them sooner!

Great and terrible.

Commentaires : Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope.

Avantages :

Great features. The trade in module is great.

Inconvénients :

Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative.

More than just a POS Solution!

Commentaires : 10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily!

Avantages :

RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs.

Inconvénients :

Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format)

Decent POS and repair ticketing software for start-ups

Avantages :

Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking

Inconvénients :

The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS.

Circuit Tree Review

Avantages :

Ticket management and the ability for Customers to view and track their tickets in real time.

Inconvénients :

Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted.

Great customer service after poor service from competitor!

Avantages :

Sales and support team were quick and efficient, especially [SENSITIVE CONTENT], who was really good, not pushy and understood that as a small business, my operations came before making this purchase, his knowledge was second to none and I felt that he really wanted to tailor the experience to my needs.

Inconvénients :

There's a lot to setup, but worth it!!!!

My review

Commentaires : Makes my job so much easier, espically the ordering of parts.

Avantages :

Inventory Management ease of use, very nice

Inconvénients :

sometimes customer support doesn't understand if I have an issue, but they are willing to figure it out with me.

Synchronized Repair

Avantages :

1. Accurate and timely ticket management.2. Provides virtual support help on time.

Inconvénients :

Increase free trial features to allow for better testing.

Appointment Calendar

Avantages :

ease of access. great feedback from customers and great online feature

Inconvénients :

It would be great if the end user (the business), could customise the layout and look of the feature. It would be great if we could customise the way the feature looked when publishing this on the website. I've been using this feature as my main purpose of Repair Desk and I think it STILL looks the same way it did when I first started using it 3 years ago. Like Wix Bookings, they have changed the options for layout, colours, sizes, options of their booking system which is free of costs, yet Repair Desk haven't changed anything abou Appointment Calendar since I've used it. It's starting to look a bit retro in comparison to other online booking systems where things look more "blown up" and easier on the eyes (more so in mobile view on mobile devices)

Amazing Software, amazing customer support!

Avantages :

Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets. Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info Works great as a general purpose POS software as well with items having many options for each items customization. THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

Inconvénients :

There are definitely some bugs here and there but support staff handles them very quickly. iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

Repair Desk is easy

Commentaires : Overall experience has been great. Refunds was one of my concerns since sometimes there was only one item that need to be refunded I like that I can go back and only refund the items needed.

Avantages :

We have used Repir Desk for a little over 2 years and it has been so easy to navigate and understand. Being able to write notes for in house is a plus. All of our repairs are done in front of the customers so this helps passing on the information to which ever tech takes care of the customer so that the customer does not need to explain over and over. Great using.

Inconvénients :

I cannot say I have any complaints to give.

Supercharging our workflow

Commentaires : So after a month or so of testing and migrating data from our old system that we have been using for 5 years we went live yesterday with RD. We had a couple of issue’s which are more user issue’s than RD issue’s and have some things we need to adapt for our work flow. The RD team I have to say have been amazing putting up and listening to my enquires and suggestions, and giving me support at all times of the day. you all know who you are. We have two CFD in use, and various integrations that have given our workflow a huge boost and look forward to all the future developments of RD.. Now we have made the change I Wouldn’t hesitate to recommend RD and the team. Look forward to working with the community and developers.

Avantages :

The Support from the team and the integrations

Inconvénients :

Nothing, any issue we have found the team have helped us address

Solid Device

Commentaires : Awesome, very helpful when it comes to needing support!

Avantages :

Easy to use, easy to adjust inventory, and tracking repairs is great!

Inconvénients :

There was nothing in particular that I dislike about the software!

A very buggy and unreliable option for repair shop software

Commentaires : My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.

Avantages :

The software has some good options as far as plug ins go, customer facing display etc.

Inconvénients :

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

No.1 POS System for Deivce Reparing Industory

Avantages :

Excellent Customer Support. Listing to customer needs and implement new features per user request.

Inconvénients :

Some process in the software are complicated and takes longer time , which can be done in few clicks.

Repair desk is a good program for mobile phone repair

Commentaires : It is excellent. It is a comprehensive database that does what we need.

Avantages :

The support is excellent. It fits our business. It has most of the features we need

Inconvénients :

More reports would be good. I still don't understand how to use the trade in feature to check out refurbished phones

Perfect in all way

Avantages :

-Easy to use -A Lot of integration to help your business -The team is awesome and friendly -Cheapest on the market

Inconvénients :

There's no real cons, they improve the sofware everyday with the help, idea and needs of users... Can't ask more than that.

The way to go

Commentaires : Repair Desk has already improved our business so much just by allowing us to use a platform for the repair industry.

Avantages :

Repair Desk is the way to go in the repair industry. I've worked in this field for over 7 years have now just found this awesome software!

Inconvénients :

Web based would make it easier to use on tablets but its nothing you cant live without. Still highly needed.

Customer service is easily the best

Avantages :

The process is simple and follows the standard flow of receiving repairs. Most of the features are basic and easy to use yet still powerfull.

Inconvénients :

We use this program alot for our field technicians who also offer IT Support. This does not adapt very well for IT Support.

Drontech service and Support Review of Repair desk

Commentaires : Repair desk customer service is useless and is the most disappointing factor when using this product. Not helpful and it is extremely difficult to get customizations specifically for my business.

Avantages :

the software is easy to operate, it captures all the data we need and stores them. It also keps track of our inventory

Inconvénients :

Xero integration only works sometime. we continuously have issues pulling invoices from repair desk to Xero

Best Repair Software Yet

Avantages :

The design is incredibly pleasing and the fact everything is integrated with each other is incredibly nice.

Inconvénients :

There are quite a few bugs throughout the software, and it does not have support for basic customer email replies to show up in software, instead going directly to your email. However the bugs are being ironed out as they've taken a focus on fixing bugs before adding more features.

Extremely fast setup and great customer service!

Commentaires : It saved our time so we could concentrate on the actual work and getting paid.

Avantages :

We were looking for something that was easy to use and we did not have to start from scratch. We are very small, just a two person shop so did not have time or funding to go into a large POS system. This fit our needs and then some. The integration to our web site, vendors and credit card process is awesome! They had most of the phone repairs already populated with some pricing so we would not have to start from scratch. Quick and easy setup and the customer service is awesome!

Inconvénients :

Does not integrate with our account program, but we are so small not using normal Quick Books, which it does integrate.

RepairDesk Customer Success Support

Commentaires : Great

Avantages :

Easy of Navigation, Customer Success, Customer Support

Inconvénients :

Bill Payments, Bugs sometimes not often,