Avis clients sur MobiWork

En savoir plus sur MobiWork

#1 mobile workforce software solution for all your equipment, employees in the field, in office, customer support and billing.

En savoir plus sur MobiWork

Avantages :

Mobiwork' s software platform offered significant customization options for American Direct Logistics.

Inconvénients :

So far, no downsides to speak of. Any questions have been answered promptly by [SENSITIVE CONTENT.

MobiWork - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,9
Fonctionnalités
4,8
Rapport qualité-prix
4,9

Probabilité de recommander le produit

9,4/10

MobiWork a reçu une note globale de 4,9 étoiles sur 5 d'après 97 avis d'utilisateurs publiés sur Capterra.

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Carla
Compliance Officer (É.-U.)
Construction, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Wonderful Product for Any Company

5,0 il y a 3 semaines Nouveau

Commentaires : Great to work with

Avantages :

MobiWork has customizable forms that you can track almost anything. It is one of the easiest for those on the field to navigate. Tracks almost all aspects of dispatching and maintenance business.

Inconvénients :

There are no real cons. There is a learning curve, but once you get set up it is a breeze.

Jerry
SR IT Manager (É.-U.)
Transport routier/ferroviaire, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

MobiWork in the transportation industry is the best choice.

5,0 il y a 11 mois

Commentaires : I've worked with MobiWork for a few years now. We've integrated using their API, and we use the application on a daily basis.

Avantages :

MobiWork has a product that works well for any dispatching or scheduling organization. We use it within the transportation industry to dispatch our technician quickly to emergency breakdown. Everything works in real-time and is easy to use from portal to technical mechanics out in the field via the mobile app. Our customers use the customer portal to eliminate the need for telephone interaction.

Inconvénients :

I honestly don't have any cons to share.

Réponse de l'équipe de MobiWork

il y a 11 mois

Thank you for your kind words, Jerry. We're very happy to hear you're enjoying our software. We look forward continuing to provide great service to awesome customers like you.

Ricky
Project Manager (É.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

MobiWork Review

3,0 l’année dernière

Avantages :

The picture taking and being able to relate it to a job is really important.

Inconvénients :

Software lags a lot, scheduling and job management was not easy. Set up was easy but no help with integration into the company and we were left to our own devices.

Réponse de l'équipe de MobiWork

il y a 10 mois

Thank you for your valuable feedback, Ricky. We're glad you're enjoying the Mobiwork's ability to take pictures and attach them to a job. I'm sorry you feel you were left alone during the setup process. We do offer an initial onboarding call with our customer success team free of charge. But for a more personalized, one-on-one training we charge a nominal fee. Having said that, please feel free to reach out to support@mobiwork.com and let us know if there are specific features you need help with, and we'll be happy to accommodate you. Thanks again for taking the time to give us your feedback.

Nicole
Service Coordinator (É.-U.)
Services et installations de loisirs, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Using Mobi

5,0 il y a 2 semaines Nouveau

Commentaires : It has been really good so far, and really helpful for our teams

Avantages :

Makes it really easy to optimize our team's routes everyday!

Inconvénients :

It's still hard to integrate our large repair business side to Mobi

Réponse de l'équipe de MobiWork

la semaine dernière

Thank you for your feedback Nicole. We're so glad the MobiWork app is working well for you and your team!

Brent
Systems Integration - Field Project Manager (É.-U.)
Matériaux de construction, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Comprehensive cloud software that completes a business from Field operations to the office!

5,0 l’année dernière

Commentaires : Going from Microsoft Outlook we wanted something that would connect our Field Techs with the office real time from scheduling to forms. MobiWork takes it so much further with their list of features that can be used in so many different areas. We are a unique business and were able to have MobiWork build custom features to meet our needs.

Avantages :

The MobiRules are super helpful in configuring your behind the scenes system and how you want it to function.

Inconvénients :

I would like to have access to see some programming strings in the back ground that could be used for some of their built in features for pre filled forms etc.

Réponse de l'équipe de MobiWork

l’année dernière

Thank you for your kind words, Brent. We really appreciate you taking the time out to share your experience with us! We're glad to hear that our customization capabilities is why you chose us. We look forward to continuing to work with you and your team.

edward
project manager (É.-U.)
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Excellent solution for property management maintenance and construction

5,0 il y a 9 mois

Commentaires : We manage a lot of units, commercial and residential. Mobiwork is crucial to being able to manage maintenance and service calls and billing for the work needed. Easy to use interface for techs in the field, tracks all their time, locations, and schedules. Has improved our response since techs are alerted so quickly when a work order is assigned.

Avantages :

Excellent work order management and dispatching. Easy to set up and use. We have hundreds of units and Mobiwork makes it easy to manage service calls, maintenance, and construction/renovations. Billing/invoicing is easy to manage.

Inconvénients :

Can't think of anything. Any features we have asked for have been made for us.

Réponse de l'équipe de MobiWork

il y a 9 mois

Thank you for your thorough review, Edward. Your words are extremely kind. We're very happy to hear that MobiWork helps your team in so many ways. We look forward to continue to service you and your team!

Mara
Controller (É.-U.)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Flexible software that can be programmed to fit your company's needs.

5,0 il y a 8 mois

Commentaires : Super helpful staff!

Avantages :

The work order management and dispatching systems are exactly what we need. Also, they helped us with integration for invoicing with Quickbooks.

Inconvénients :

So far, MobiWork is meeting all of our needs.

Réponse de l'équipe de MobiWork

il y a 8 mois

Thank you so much for your feedback, Mara. We're very happy to hear that MobiWork you're satisfied with MobiWork. We'll continue to work hard to meet all your needs.

Morgan
Operations Manager (É.-U.)
Construction, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best customer service - great pricing structure!

5,0 l’année dernière

Commentaires : Great experience, great support from the customer service team.

Avantages :

Best price, no hidden fees, only pay for what you need. We were assigned our own account rep that was very responsive and very firendly. Thanks for everything, Julie!

Inconvénients :

NA - we liked the product there were no issues

Réponse de l'équipe de MobiWork

l’année dernière

Thank you for your kind words, Morgan. We really appreciate you taking the time to share your experience with us! We're glad you're enjoying our scheduling features. We look forward to continuing to work with you and your team.

Erica
Assistant Property Manager (É.-U.)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

MobiWork Rocks!

5,0 il y a 8 mois

Commentaires : Overall my experience has been really great. They have a friendly, dedicated, and professional staff who is willing to go above and beyond.

Avantages :

The ease of inputting a work order and making sure that these are completed in a timely manner. I can see exactly where my technicians are at any given moment.

Inconvénients :

I have found that there is not many drawbacks to MobiWork.

Réponse de l'équipe de MobiWork

il y a 8 mois

Thank you for your kind words, Erica. We're so happy to hear your team is benefitting so much from using MobiWork. And we agree, our team is pretty awesome always willing to go the extra mile.

Dennis
Field Supervisor (É.-U.)
Services aux consommateurs, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Pool Cleaning Company using Mobi

5,0 le mois dernier Nouveau

Commentaires : I’m still learning it but it’s been a success so far

Avantages :

Scheduling and automatic communication is what I use it for mostly

Inconvénients :

Glitches can be frustrating but I’m sure all have them

Ben
GM (Afrique du Sud)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Mobiwork - the benchmark

5,0 il y a 11 mois

Avantages :

Simple pricing structure, value for money and feature rich, with constant improvements makes this the workforce maangement system for the future

Inconvénients :

Local (RSA) seamless card/payment acceptance solution is needed

Réponse de l'équipe de MobiWork

il y a 11 mois

Thank you for your feedback, Ben. We really appreciate your kind words. "Cost effective, feature rich and flexibility" is a very accurate definition of what Mobiwork is all about :)

Carlos
Product Support Manager (É.-U.)
Automatisation industrielle, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great solution for our Team

5,0 il y a 11 mois

Commentaires : Improve time in processing data and Invoicing/collecting payment

Avantages :

The software is great easy to use and very functional

Inconvénients :

No, there are no cons for us. At this time we are very happy with this software

Réponse de l'équipe de MobiWork

il y a 11 mois

Thank you for your kind words, Carlos. We really appreciate you taking the time out to share your experience with us! We're glad to hear that you found MObiwork to be easy to use and very functional. We look forward to continuing to work with you and your team.

Ryan
Account Executive (É.-U.)
Énergies renouvelables et environnement, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

So Far So Good.

5,0 il y a 11 mois

Commentaires : So far so good. We make the switch 2 months ago and it is working pretty well so far.

Avantages :

I like the quotes the software generates. They look very professional.

Inconvénients :

There are some things that aren't done the way I would like them, but they are willing to listen and have already modified some of those things for no charge for us.

Réponse de l'équipe de MobiWork

il y a 11 mois

Thanks for your kind words, Ryan. We're glad to hear you like how professional the quotes our software generates look. We look forward to continue to service you and your team.

James
Delivery Driver (É.-U.)
Construction, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Accuracy in the field is essential, MobiWork gives you a direct connection with your company!

5,0 il y a 5 mois

Avantages :

The ability to update my delivery location was huge. Many times a new construction sites address is not in the system yet, being able to add a pin drop for future deliveries for our other drivers has been really helpful. Also being able to add contact and change contacts is very helpful!

Inconvénients :

For our company we can choose our route based on our day, it would be nice being able to arrange our work orders from the App with a drag and drop to reorganize.

Réponse de l'équipe de MobiWork

il y a 3 mois

Thank your the 5 star review James! We are glad to hear that MobiWork has increased efficiency for you and your team.

Tim
Regional Director of Operations (É.-U.)
Services et installations de loisirs, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Accountability

5,0 il y a 5 mois

Commentaires : Once the team learned to include it in their normal operations it became an extremely useful tool. It give my eyes at all our locations and the ability to see what might need my attention in the field.

Avantages :

It is easy for our team to do check at multiple locations and for manages to hold them accountable remotely.

Inconvénients :

As an in the field manager at times I wish I had more of the capabilities of desk top version on my mobile device.

Réponse de l'équipe de MobiWork

il y a 3 mois

Hi Tim! We're glad to hear that MobiWork has been beneficial in increasing efficiency in the work place for your and your team.

Laura
Owner (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best investment our appliance repajr company has made

5,0 il y a 10 mois

Avantages :

The customer service. When I call MobiWork to ask a question I am confident knowing my concerns are taken seriously and always handled and resolved in an appropriate timeframe.

Inconvénients :

Nothing. It takes time to customize MobiWork to fit your needs but that’s part of the process

Réponse de l'équipe de MobiWork

il y a 9 mois

Thanks a lot for your feedback, Laura. We're very proud of the customer success team we have so I'm glad your experience has been so good. We look forward to continue working with you.

Jessica
Property manager (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product

5,0 il y a 8 mois

Avantages :

Easy to use and understand. It is convenient to be able to access remotely.

Inconvénients :

This is a great product, the only thing I would improve is the search functions for work orders.

Réponse de l'équipe de MobiWork

il y a 8 mois

Thank you for your feedback, Jessica. It's great that you found the offline feature useful. We'll work on the search function for work orders - make sure to also submit a ticket to support@mobiwork.com for any features you'd like added or improved.

Abraham
Vice President of Operations (É.-U.)
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review of Mobiworks

5,0 il y a 10 mois

Avantages :

Mobiworks is easy to use and efficient for the user to manuver.

Inconvénients :

Nothing at the moment. I enjoy the product.

Réponse de l'équipe de MobiWork

il y a 9 mois

Thank you for your review, Abraham. We're glad you're finding MobiWork easy to use.

Nicholas
DTS Coordinator (É.-U.)
Appareils médicaux, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mobi review

5,0 il y a 5 mois

Commentaires : Very happy to use the streamlined application.

Avantages :

How streamlined it is to use in the field, not a lot of wasted time on useless data input.

Inconvénients :

The dependence on internet or cell service.

Réponse de l'équipe de MobiWork

il y a 3 mois

Thank you for reviewing our app Nicholas, we are thrilled to hear about its positive impact on your overall work day. We look forward to continuing to work with you and your team.

Wesley
Warehouse Lead (É.-U.)
Appareils médicaux, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Helpful Scheduling

5,0 il y a 5 mois

Avantages :

MobiWork helps DTS keep track of all of the jobs and helps to provide a framework when closing work orders to ensure great service for our customers.

Inconvénients :

I think it could look a little prettier, but otherwise it works great.

Réponse de l'équipe de MobiWork

il y a 3 mois

Thank you for your review Wesley, we're so happy to hear that enjoying working with the app.

Shane
gm (É.-U.)
Recrutement, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Shane at Swimsafe Pool Mgmt

5,0 il y a 4 ans

Avantages :

It allows us to capture functionality of multiple apps under one single app

Inconvénients :

Interface can be somewhat primitive

Ray
Installation coordinator (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Installation coordinator

5,0 il y a 5 mois

Commentaires : Production and access improvements

Avantages :

Paperwork trail and invoice management is made easy

Inconvénients :

No issues as of yet will continue to evaluate

Réponse de l'équipe de MobiWork

il y a 3 mois

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Kathy
Project Coordinator/Billing (É.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Customer Service

5,0 l’année dernière

Avantages :

Reports are customizable, Recurring Visits are always correct

Inconvénients :

It was a little hard getting the exact report I needed, but [SENSITIVE CONTENT] and the rest of the support team jumped in to get exactly what I needed.

Réponse de l'équipe de MobiWork

l’année dernière

Thanks for the awesome review, Kathy. We appreciate you taking the time to share your experience with us. We agree, our team is pretty amazing, especially Julie :). We look forward to continuing to provide great service to great customers like you.

Patrick
DTS Coordinator (É.-U.)
Appareils médicaux, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

All in a days work

5,0 il y a 3 mois

Commentaires : It works well for the overall jobs that are performed.

Avantages :

It helps speed the process to ensure every one gets to see real time of deliveries of product.

Inconvénients :

I would like the in route feature to be able to start and stop all in one operational feature. Example for traveling to a site one day and start right up the following day for delivery.

Réponse de l'équipe de MobiWork

il y a 2 mois

Thanks for the 5 star review Patrick! We're pleased to hear that MobiWork has been effective in speeding up the process of everyday tasks for you and your team!

Lynn
Director of HR (É.-U.)
Services et installations de loisirs, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Helpful

5,0 il y a 5 mois

Avantages :

It’s been a game changer for our field operations. Managers have an at a glance of what’s going on, even when off site. Customizations are helpful!

Inconvénients :

Customizations take time to set up and implement, but overall worth it!

Réponse de l'équipe de MobiWork

il y a 3 mois

Hi Lynn, thank you for taking the time to leave a positive review. We're glad to hear our team has been assist you with our customizations!