Avis clients sur Shelf

Excellent resource for maintaining quality control and communication across our organization

Commentaires : My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Avantages :

This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Inconvénients :

There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Great Knowledge Management Tool

Commentaires : Overall our experience with Shelf has been positive. They have provided us with a solution to our Knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Their system is easy to use for both advisors and administrators. We have seen improvements in a number of metrics since the implementation of this tool which I believe Shelf has played a large role in.

Avantages :

Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts. Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when they contact us. My favorite part of Shelf is the announcements option. This has been a game changer for our team and makes it so we can directly communicate with our advisors. We no longer have to deliver information to Team leads and hope this information is delivered correctly to advisors. With announcements we can send communications, attach Gem, set due dates, and require confirmation. I've also been very pleased with Shelf's customer service. They are quick to respond to us when we have issues. Furthermore they have always been receptive to our needs and requests for improvements in the system.

Inconvénients :

Our advisors do not like how Shelf was integrated with Zendesk. The window size was an issue for them. They prefer using the website instead. I also wish that Shelf could integrate better with LMS's. We would love to have a one stop shop solution for our Knowledge and Training needs so our advisors didn't have to move between two different sites.

Cloud Based Knowledge Management System

Commentaires : We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Avantages :

The search features , quick customer care responses and online tutorials.

Inconvénients :

The speed and the sense that they were learning the functionalities of the product on the job.

Our 'walled garden' called Shelf

Commentaires : We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.

Avantages :

Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational. By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers. For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder. The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light. Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).

Inconvénients :

Still working on versioning, but the workaround works for us.

Best for Auto Learning, is a truly amazing product..!

Commentaires : By using this program for long periods. Contribute to the cognitive and educational development

Avantages :

This smart program for what is available on it makes everything easy when using it. Really very nice product.

Inconvénients :

Negativity is not the opposite, it is really positive..!

Shelf helps our marketing team be more collaborative and efficient

Avantages :

- Shelf is great for project research and managing advertising versions and sales collateral for our marketing team - Easy to organize various iterations and revisions with custom and company tags, badges, groups, organization library, folders, etc - A powerful search tool that keeps what the team needs within reach. We can search inside documents & images and filter by version, date, users, content type and even different locations - Shelf has been an Evernote replacement for our team. It's a much easier and intuitive way for marketing and product teams to collaborate on content research.

Inconvénients :

Cons; would like to see an integration for Slack. Our team uses Slack and it would be helpful to be able to pull in our attachments and links into Shelf so we have a more comprehensive experience.

Great system with excellent support

Commentaires : Very positive experience with great support.

Avantages :

Ease of use. It's great for our agents to feel empowered and have knowledge at their fingertips. It helps them daily to confidently give answers to our customers.

Inconvénients :

It would be good to have a feature where spreadsheets can be embedded (for example a spreadsheet with formulas)

Shelf Knowledge Management

Commentaires : Overall it has been a very smooth process, the staff are friendly and approachable, the system works well and is consistently being improved.

Avantages :

Shelf is easy to use both for agents and admins. Working in a regulated industry where processes can change frequently and significantly it's of vital importance that our front-line agents are kept up to date with current processes. Using other knowledge management solutions we found that usage was not as high as we would have liked, that we were unable to track who was and wasn't looking at articles and when articles were no longer in date. Shelf resolves these issues in straightforward and convenient ways.

Inconvénients :

It can be difficult to get some front end elements to appear as desired and additional options such as carousels or accordions would be useful.

Unique

Avantages :

Shelf lets me put everything in one place and synchronize with other apps like Dropbox. It has a slick interface and was easy to learn. It's nice that I have both private areas and areas that I can share with an organization. I like how the tags work.

Inconvénients :

I haven't really found any big downsides with Shelf. My main online storage areas are Dropbox and Google Drive and those are covered. It does take a little playing with Shelf to understand how to maximize its benefits, but there is good customer support available. My questions were answered quickly.

A Unique Product and Team

Commentaires : Support team has been a genuine pleasure to work with. I have appreciated their helpfulness and care from initial contact, through the sales process, and now as a customer of several months. They are responsive to my requests and go out of their way to assist as needed, all while they continue to improve the product month by month.

Avantages :

Shelf offers the unique ability to combine a great variety of digital content from a diversity of places into one central, organized, and searchable location. This, coupled with an in-depth training and onboarding process, as well as thoughtful constraints within the platform, assist the user not only with building but also maintaining an orderly and useful digital library.

Inconvénients :

Shelf satisfies all of my major needs, but I do hope for future improvements in the areas of a) more advanced search features, b) finer-grained permissions options, c) more advanced tagging features, and d) custom fields and filters.

Status quo - using Shelf

Commentaires : I really love to work with Shelf. I think it is modern design, easy to use and really good search-function.

Avantages :

I really like how easy it is to create and manage content in Shelf. It is also easy to invite new users, create usergroups and change userroles. Maintenence function with directly feedback from user is so good and help us to structure and document all kind of changes we do. I think the sync between Feedback and CPW could be better, because you need to be an collaborater to solve the connection between feedback/publish function. Maybe it also is because I do not know how i should use it correct, though..

Inconvénients :

I miss the possibility to create a even more personal business layout at the front page. I want to explain for all the users how Shelf is build for our company, how you should use it and it when they should use it. I also miss an function where you can assign GEMs directly to owner of the document. For example there should be an function when you create a GEM to select an user who is responisble for keeping that document up to date or that other people in the organization could know easier who is responsible for this manual/routine.. Now they only can see who's created or last changed the document.. That is not good enough for us so we have started to use the category-function for assignee different document to different "users/teams/departments"

Intuitive. Ease of Use. Great Customer Service

Commentaires : One thing I appreciate about Shelf overall is customer service. Our account manager is very responsive and attentive to our needs, questions, and any concerns we may have for our company's usage of Shelf. An excellent product is one thing, but customer service to make sure your customer(s) is/are happy is a benchmark of better customer satisfaction. Thanks Shelf for a great product and great customer attention.

Avantages :

I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. It is easy to teach for new team members in our company to utilize and as an admin, it is more helpful to have a click-and-point admin control to make swift changes so our team operates efficiently with the most up-to-date information and information flow.

Inconvénients :

View-Only and Member Users are excellent and very easy to use and teach. Ideally, it would be great to have more Administrative analytical tools to monitor usage and making sure each member is being utilized to the best user role to function within a company's prod use of Shelf.

Shelf - a contact center agent's best mate!

Commentaires : Very easy to use, user-friendly platform. As a call centre agent, I rely on effective search results and shelf delivers this on a daily basis. A very friendly, efficient and supporting customer team!

Avantages :

- Integrated into digital call centres. - Easy to use search with powerful search results - Decision trees to manage complex processes

Inconvénients :

Unavailability of a html editor to edit content.

Shelf is fantastic.

Avantages :

Shelf is both intuitive and powerful. Adding content is very simple from a user standpoint, and the search and organization tools, such as connected gems, make it very quick and simple for users to find what they need. The recent addition of Content Maintenance, where users can leave feedback on specific gems as they're viewing them, has been an invaluable feature that we've already used heavily to improve our libraries.

Inconvénients :

Shelf is very resource intensive, which makes sense as it's got a lot of content and data it has to read and process, but this also makes loading gems take a few seconds longer than I'd like sometimes.

Sifting Through Unstructured Data Just Became Easy

Commentaires : Shelf''s uploading, indexing, and search abilities are the smoothest and most intuitive I have encountered -even among content mining tools. Creating a Gem to contain all of the information I have found on a particular subject or for a specific project enables me to quickly find and access it at any time. No longer must I copy and paste news articles into Word documents and save them. Instead, I simply select Shelf's "Capture Article" function, and it does all the work for me. Then I can tag it with keywords, take notes, and highlight text only to be able to search through my notes on files too. My greatest complaint is the lack of a RStudio package integrating the two. This would allow me to seamlessly create Gems to use in all of my research projects. Even so, Shelf still allows me to use my collection of articles, videos, and other forms of data to far more easily complete my research projects than before i started using it. The International Peace and Security Institute (IPSI) uses Shelf to write literature reviews and for other research purposes. But it proves to be invaluable when crafting our experiential training programs. Instead of attempting to coordinate each member of our team's separate projects and research. Shelf indexes our cloud storage so that we can easily find anything other team members have done. Not only does Shelf sort through each team member's files so we can make better use of our time, but it also enables us to take notes on others' files. With IPSI's recent move to OneDrive, Colin Kennedy and the rest of Shelf's staff have supported us every step of the way to ensure we were as prepared as possible for a swift integration of OneDrive and Shelf. Their excellent customer support, thoughtfulness, and high quality product guarantee IPSI will be using Shelf for all of our file categorization and collaborative needs.

Perfect for knowledge-sharing

Commentaires : We've used Shelf for many years and it's been highly reliable. We've rarely needed support but when we have reached out, it's been excellent.

Avantages :

It helps us support our worldwide consulting team such that those in other time zones can learn and leverage learnings.

Inconvénients :

I'd like to have control within the app over increasing the # user licenses.

User-friendly with professional - and quick - support to help navigate any challenges.

Commentaires : Ability to easily - and securely - share resources with our global movement.

Avantages :

We're an international organization, and needed a platform that would be affordable and accessible globally. The staff at Shelf.io are incredibly customer-oriented and constantly seeking feedback to add new features and upgrade the system. The library is intuitive to use from both an administrator's and user's perspective. The search function is robust, making it easy to find relevant resources. And, the ability to have specific user-groups for certain documents is a huge benefit for us. Without question, an amazing resource for the price.

Inconvénients :

I do wish we could customize the look (e.g., co-brand with logos, colors, etc.) - but really, if my only major complaint has to with aesthetics, the product certainly is working for us.

Shelf usage

Avantages :

It is easy to use; There is a possibility with CRM integration; Wide range of functions related to knowledge base management.

Inconvénients :

Sometimes it takes some time to create decision trees, but I believe it is a force of habit.

Agent of customer service

Commentaires : I'm very pleased with shelf. Very useful in every way. I would recommend you to add new shelf app in which you can chose some of the documents which we use the most of time and to allow the user to adapt the access.

Avantages :

Easy to find all necessary documents and procedures. Very fast and great capacity!

Inconvénients :

Automatics translation of the documents. Lot of users want to use mother language.

Shelf is a great content collaboration tool

Avantages :

High level organizational capabilities, easy to use & attractive interface, the Web Clipper. The organizational capabilities are great (especially if you implement your company’s existing file structure), but the search feature is so fine-tuned that you don’t need to be overly organized to find what you need.

Inconvénients :

There's no built in messaging or chat feature but they told me that a Slack integration was coming in the future.

Shelf is the best knowledge base!

Commentaires : Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.

Avantages :

The option “search, gems, tags, decision tree, support”

Inconvénients :

Everything was ok, there was nothing that i didn’t like

Review for knowledge base Shelf

Commentaires : There were not any problems. I loved the platform.

Avantages :

It is very comfortable in usage. There a lot of functions and features.

Inconvénients :

I can't say anything about negative sides of Shelf, because I have not seen it yet.

Useful knowledge base

Commentaires : User friendly software with lots of options and tools

Avantages :

Easy to use , a lot of features , more options

Inconvénients :

Everything was great , had some problems with assist but i think its because of language

Shelf is AMAZING! Exactly what our organization needed.

Commentaires : This was the program that we needed to organize our content! We had several locations where we keep content, and ended up with several copies of the same document. Shelf allowed us to have 1 space for our employees to access with the most up to date, recent and most used documents.

Avantages :

Shelf is so easy to navigate even for those who struggle to use computers. I love that you can design your home page with your 'favorites'. I love the search feature, and that related documents populate with each document. Super organized, beautiful layout.

Inconvénients :

I have yet to come across something that I would change about Shelf.

I recommend Shelf because it is easy to use

Avantages :

It is easy to use, for our job it is an important thing

Inconvénients :

I really don't have anything to write here