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En savoir plus sur HelpCrunch

Un chat en direct parfait, l'automatisation des e-mails et un simple service d'assistance dans le logiciel abordable que vous allez adorer.

En savoir plus sur HelpCrunch

175 avis affichés

Lana B.
Lana B.
CEO
Internet, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/08/2019

"The software that really helps"

Commentaires: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Avantages: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Inconvénients: There is nothing I can list here :) Like... really nothing :)

Alternatives envisagées : Intercom et Userlike

Logiciel antérieur : Drift

Pourquoi passer à HelpCrunch: The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

Réponse de l'éditeur

envoyé par HelpCrunch le 06/09/2019

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

  • Source de l'avis 
  • Publié le 23/08/2019
Mitch B.
Mitch B.
Co-Founder
E-learning, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/08/2019

"Great platform to directly connect with customers"

Commentaires: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Avantages: I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Inconvénients: It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

Alternatives envisagées : Freshdesk

Pourquoi choisir HelpCrunch : The former company I was using for support tripled their prices without notice. It was a real shock to see a company that was apparently 'for the little guy' change things up like this, and when I contacted their support about it, they said I had been given plenty of notice and really just seemed disinterested in the fact that we are a startup like they are, and every dollar matters. This whole experience really left a bad taste in my mouth so I've been on the lookout for a new support system for a while.

Pourquoi passer à HelpCrunch: It was recommended in a private group I'm in.

Réponse de l'éditeur

envoyé par HelpCrunch le 30/08/2019

Thanks so much for the kind words, Mitch!

  • Source de l'avis 
  • Publié le 30/08/2019
Louis M.
Founder
Services environnementaux, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/09/2021

"Excellent chatbot affordably priced"

Commentaires: Positive! Especially the customer support

Avantages: It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

Inconvénients: As someone with zero tech background it took me two days to implement the code into my website. This is more a reflection of me than the software, it truly is plug and play I am just terrible with all things tech related.

  • Source de l'avis 
  • Publié le 14/09/2021
Andrew R.
MD
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 23/07/2020

"Web software ok. Mobile app non-functional. Service non-existent"

Commentaires: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Avantages: It was reasonably easy to install, although took a while to configure.

Inconvénients: Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Réponse de l'éditeur

envoyé par HelpCrunch le 29/07/2020

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

  • Source de l'avis 
  • Publié le 23/07/2020
Petr P.
CEO
Logiciels, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 27/07/2021

"Itegrated cost effective solution very suitable for SMB"

Avantages: Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices.
Knowledge base and chat integrated in one solution.
KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example).
Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).

Inconvénients: Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

Alternatives envisagées : Crisp, LiveChat, Freshdesk, EngageBay, LiveAgent et Freshdesk Messaging

Pourquoi choisir HelpCrunch : HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary)

Logiciel antérieur : Help Scout, HubSpot CRM, Freshdesk et Freshdesk Messaging

Pourquoi passer à HelpCrunch: Met all requested features. Affordable price. Best quality / price ratio.

  • Source de l'avis 
  • Publié le 27/07/2021
Jelena C.
Jelena C.
Sales manager
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/01/2021

"I have been using and testing numerous apps so far, and Helpcrunch is truly a winner."

Commentaires: The best option for small businesses

Avantages: User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups.
Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Inconvénients: Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

Alternatives envisagées : tawk.to, Re:amaze, Crisp, LiveChat et Conversational Cloud

Pourquoi choisir HelpCrunch : Pricing

Logiciel antérieur : Intercom

Pourquoi passer à HelpCrunch: Great price, has everything I need, ease of use, best customer support

Réponse de l'éditeur

envoyé par HelpCrunch le 28/01/2021

Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure.

  • Source de l'avis 
  • Publié le 22/01/2021
Rodney M.
Ceo
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 31/01/2021

"Has promise"

Commentaires: Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something.

Avantages: Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to
Copy intercom so if you would like someone similar to intercom this software could suit.

Inconvénients: Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be

  • Source de l'avis 
  • Publié le 31/01/2021
Sumeet M.
Sumeet M.
Founder
Production audiovisuelle, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/05/2019

"The Intercom Slayer is Here"

Commentaires: We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

Avantages: What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Inconvénients: Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

Alternatives envisagées : Zendesk

Pourquoi passer à HelpCrunch: Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch.

Réponse de l'éditeur

envoyé par HelpCrunch le 03/06/2019

Thanks a lot for the review, Summet! We really appreciate the kind words.
Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business.

  • Source de l'avis 
  • Publié le 31/05/2019
Francisco O.
Francisco O.
CEO - Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/05/2019

"Solid, stable and easy to use platform"

Commentaires: We have increased the speed of our customer support team, happy customers and happy support agents.

Avantages: Bugs free
Easy to setup
Affordable
Stable and reliable
Support Team Trustworthy

Inconvénients: Lack in some integrations to extend functionalities and integrate with CRM's.

Alternatives envisagées : Crisp

Pourquoi passer à HelpCrunch: Solid team behind the product, and bugs free platform.

Réponse de l'éditeur

envoyé par HelpCrunch le 08/05/2019

So great to see you've improved customer support team results with HelpCrunch!
Be sure more integrations are coming later this year ;)

  • Source de l'avis 
  • Publié le 07/05/2019
Susan L.
Susan L.
CEO
Services financiers, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Excellent Software With All the Bells & Whistles Included"

Commentaires: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Avantages: I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Inconvénients: The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

Fantastic to hear about your results, Susan!

We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality.

  • Source de l'avis 
  • Publié le 20/08/2019
Grant G.
Senior Technical Lead
Logiciels, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 10/09/2020

"Good chat client for customer support and feedback"

Commentaires: We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Avantages: - Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support

Inconvénients: - Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Alternatives envisagées : LiveChat

Pourquoi choisir HelpCrunch : We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.

Logiciel antérieur : Intercom

Pourquoi passer à HelpCrunch: (We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.

Réponse de l'éditeur

envoyé par HelpCrunch le 14/09/2020

Thanks a lot, Grant!

  • Source de l'avis 
  • Publié le 10/09/2020
Thomas B.
Client Success Director
Internet, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/01/2020

"Excellent value-for-money Software for our SaaS business"

Commentaires: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Avantages: - Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Inconvénients: - No Drip email marketing implemented (well, not yet as of 12/2019)

Alternatives envisagées : Intercom et Customerly

Pourquoi choisir HelpCrunch : Customerly did not work properly, and there was no answer for 2 weeks to our questions.

Logiciel antérieur : Customerly

Réponse de l'éditeur

envoyé par HelpCrunch le 08/01/2020

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

  • Source de l'avis 
  • Publié le 07/01/2020
Alex S.
Strategic Account Executive
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 28/08/2019

"Way to improve HelpCrunch"

Commentaires: Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

Avantages: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

Inconvénients: - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Alternatives envisagées : tawk.to et SnapEngage

Pourquoi passer à HelpCrunch: Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

Réponse de l'éditeur

envoyé par HelpCrunch le 06/09/2019

Hey Alex!
Thanks for the detailed review.

Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.

Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.

Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

  • Source de l'avis 
  • Publié le 28/08/2019
Utilisateur vérifié
Developer / CEO
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 02/09/2019

"Good but app can be better"

Commentaires: I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

Avantages: I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
Looks nice and professional.
I do not use a lot of the other functions, like the Knowledge Base.

Inconvénients: I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

Réponse de l'éditeur

envoyé par HelpCrunch le 03/09/2019

Hey there! Thanks for all the feedback.
Our support team received your request regarding user data in mobile apps.
We've already added this to our backlog and we'll see how soon it will be implemented :)

We'll also look into the slow app loading on low internet speed.
Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.

  • Source de l'avis 
  • Publié le 02/09/2019
Bhushan L.
Bhushan L.
Marketing Head
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Sales Acquisition and Retention With HelpCrunch"

Commentaires: Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Avantages: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Inconvénients: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Alternatives envisagées : Intercom

Pourquoi passer à HelpCrunch: Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

Réponse de l'éditeur

envoyé par HelpCrunch le 05/09/2019

Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.

As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!

  • Source de l'avis 
  • Publié le 20/08/2019
Bj J.
News editor
Presse écrite, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Very good software that drives customer interaction"

Commentaires: Very pleased. Nice people, good software and good value for money.

Avantages: I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.

Inconvénients: I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

Alternatives envisagées : Chatra et JivoChat

Pourquoi choisir HelpCrunch : I found it to be a little more difficult to use and very expensive.

Logiciel antérieur : Customerly

Pourquoi passer à HelpCrunch: I liked the integration of a help desk with the news.

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.

And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.

  • Source de l'avis 
  • Publié le 20/08/2019
Peter J.
Photographer
Photographie, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Excellent chat software for your Wordpress site!"

Avantages: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast.

Inconvénients: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people.

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

Appreciate the kind words, Peter!

  • Source de l'avis 
  • Publié le 20/08/2019
Max H.
Managing Director
Compagnies aériennes/Aéronautique, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/09/2019

"Ever-improving, powerful alternative to Intercom"

Commentaires: Great customer service, willing to listen to any and all requests.

Avantages: HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

Inconvénients: I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

Alternatives envisagées : Zendesk et Intercom

Pourquoi choisir HelpCrunch : Value for money

Logiciel antérieur : Intercom

Pourquoi passer à HelpCrunch: Value for money

Réponse de l'éditeur

envoyé par HelpCrunch le 01/10/2019

It's awesome to have you with us, Max!

  • Source de l'avis 
  • Publié le 23/09/2019
Juan B.
Marketing Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Excellent Tool For Your Customers"

Commentaires: I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before.

Avantages: My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site.

Inconvénients: The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain.

Alternatives envisagées : BirdSeed, JivoChat et Zendesk

Pourquoi choisir HelpCrunch : Was offered a lifetime deal with Help Crunch and the customer service was top notch.

Logiciel antérieur : BirdSeed

Pourquoi passer à HelpCrunch: The quick and responsive customer service.

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

Hi Juan! Thanks for your review.
Glad that you're now able to easily chat with your customers in real-time and reach them even after they leave your website.

Your feature request regarding subdomains is well taken. We should start working on this soon.
Cheers!

  • Source de l'avis 
  • Publié le 20/08/2019
Utilisateur vérifié
Founder
E-learning, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/08/2019

"The Bread and Butter for your digital support team."

Avantages: UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently.

Inconvénients: More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome.

Alternatives envisagées : Zendesk, Drift et Intercom

Pourquoi choisir HelpCrunch : Better Design

Logiciel antérieur : LiveChat

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

Thank you for the review!

  • Source de l'avis 
  • Publié le 20/08/2019
Vincent D.
Owner
Électronique grand public, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Good overall"

Commentaires: We have seen a dramatic rise in the quality of our communications with customers during business hours.

Avantages: Good solid connections with customers. Feel comfortable to know they have received some information.

Inconvénients: Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why.

Alternatives envisagées : Formilla.com

Pourquoi choisir HelpCrunch : Slow and unsteady. Would need updates or major issues would flurry.

Logiciel antérieur : LiveChat

Pourquoi passer à HelpCrunch: Range of customizable feature set.

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

Hey Vincent! Thanks a lot for the review and the feedback!

Have you tried putting up an offline form & message? This helps your customers to clearly tell if your team is offline or not.
Feel free to reach out to our team via chat, we'll be happy to help you with that or any other questions.

  • Source de l'avis 
  • Publié le 20/08/2019
John L.
Ops manager
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/08/2019

"HC runs our business!"

Avantages: Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time.

Inconvénients: The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

We're very glad to have Tribute team with us, John!
Thanks for the kind words.
We expect to roll out a small UI update to make the chat look even more modern already this month.

Cheers!

  • Source de l'avis 
  • Publié le 20/08/2019
Joe M.
Owner
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/06/2019

"Great - probably the best messaging software"

Commentaires: Their support is amazing and friendly - regardless of you being a paying customer or free user.

Avantages: Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition.

Inconvénients: There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature.

Réponse de l'éditeur

envoyé par HelpCrunch le 02/07/2019

Thanks so much for your review, Joe!
Appreciate all the little details you've mentioned.

Your feedback regarding email notifications about new messages is well taken and passed to our product team.
All the best!

  • Source de l'avis 
  • Publié le 28/06/2019
Leonardo W.
Leonardo W.
Founder
Internet, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Awesome Value for the Money"

Avantages: If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way. We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles. Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation. The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support. Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site. It's easy and pleasent to use. I highly recommend

Inconvénients: I can't say something bother us, I like the app and is easy to use.

Réponse de l'éditeur

envoyé par HelpCrunch le 21/08/2019

Appreciate your review, Leonardo.
We're building HelpCrunch to help businesses like yours to solve the exact problems you described.

Glad that you're able to centralize customer support and generate more leads for your business with the tool.
All the best!

  • Source de l'avis 
  • Publié le 20/08/2019
Tijan T.
ceo
E-learning, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/07/2019

"My experience with helpcrunch"

Commentaires: I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.

Avantages: The software is easy to use and have some great features you wont find in the others.

Inconvénients: The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential

Réponse de l'éditeur

envoyé par HelpCrunch le 30/07/2019

Hi Tijan!
Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw).

Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done.

See you inside HelpCrunch!

  • Source de l'avis 
  • Publié le 22/07/2019