Avis clients sur SummitAI

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Une plateforme ITSM intelligente, intégrée et innovante certifiée ITIL 2011 pour les services, les actifs, la disponibilité et la gestion de projet.

En savoir plus sur SummitAI

Avantages :

Integration between various process. Multiple feature and Dynamics.

Inconvénients :

I felt bit tricky to understand the commands but now I can explain all to my workers.

SummitAI - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
3,9
Fonctionnalités
4,3
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,3/10

SummitAI a reçu une note globale de 4,4 étoiles sur 5 d'après 18 avis d'utilisateurs publiés sur Capterra.

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Sunil
Digital Marketing Manager ()
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp
5,0 il y a 5 ans
Joyce
Director, Service and Support (É.-U.)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Summit AI has all the bells and whistles of the Big Guys without the Big Price

5,0 l’année dernière

Commentaires : We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers.

Avantages :

When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later.

Inconvénients :

The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations.

Réponse de l'équipe de Symphony SummitAI

l’année dernière

Hi Joyce! Thank you so much for the review. It's amazing how we've grown together! There is a new community that is available to our customers to share feedback and ideas. Please join us there: https://community.symphonysummit.com/ We'd love to hear from you and your team.

Jerry
CIO (É.-U.)
Informatique et sécurité réseau, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Disappointing

2,0 il y a 6 mois

Commentaires : ITSM is adequate when it works, but extremely slow! Doesn't support MSP's. The support is not good.

Avantages :

Virtually nothing, it was a beast to get up and running and we've struggled ever since. Takes a lot of internal labor to keep it running.

Inconvénients :

The lack of stability, functionality and offshore support

Dinesh
Ph.D. Student (Inde)
Produits pharmaceutiques, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A best trial experience

5,0 il y a 3 mois

Commentaires : In sweet and short words, the experience was fantabulous

Avantages :

Easy to develop and utilise this software my business management

Inconvénients :

I felt bit tricky to understand the commands but now I can explain all to my workers

Louis
SME (Inde)
Services d'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Summitai ITSM Platform Review

5,0 l’année dernière

Commentaires : We implemented Summitai platform in Phases starting ITSM followed by ITAM and ITOM. This unified the entire IT Operations framework with all the data and workflow required within giving an excellent platform for the complete IT Operations. Management has a holistic view while the operation teams has a transactional view this makes the life easier for the Service desk and Operational teams. Thanks to Summitai for a Unified Platform. Overall it was an excellent experience.

Avantages :

Simple yet Powerful , Easy to deploy and use, unified Platform makes the interaction with ITSM, ITOM and ITAM easy, Mobility, Easy to build workflow and above all Orchestration makes the Platform Large Enterprise ready. Chatbot in an ITSM Platform is awesome from an End User Perspective.

Inconvénients :

Workflow is expected to be improved from the current version as the existing one is easy to use, I look for easy to use yet advanced workflow builder with modular independency. Reporting is a another area of improvement.

Roy
Senior Engineer (Inde)
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Summit Review

4,0 l’année dernière

Commentaires : Overall experience is good but the customer support and testing is really not up to the mark

Avantages :

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things

Inconvénients :

Yes there are many actually like the reporting and the custom approval process and few things related to form level changes are very much restricted , except the SR from the other forms are not actually more customizable and the Asset management is not up to the mark, The CMDB does not have the bulk update option , this from the customer side we have already requested but still that has not been delivered almost for 3 years

ATUL
System Engineer (Inde)
Défense et aérospatiale, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Genious Tool For HElpdesk

5,0 il y a 4 ans

Commentaires : Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool.
Can manage entire thigs in one single tool itself.
Highly recommended tool for every one.

Avantages :

We are using this tool since before 2012 and I must say it is really an excellent tool for large scale Industries. We are using this tool for IT management and to resolve user's queries. It makes IT management too easy, we can track all the records of raised IT tickets and all related data. we can upload plenty of Knowledge Based documents and other task. We have Incident and Service request category where we can separate incident and new request for any Software/hardware. It makes Audits very easy, we can have all the data within no time as per our requirement.

Inconvénients :

Like all the features and happy to see that Vendor is improving tool and adding new features to it.

Meenal
Asst Manager - IT Service Desk (Inde)
Services financiers, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust

4,0 il y a 5 ans

Commentaires : We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM

Avantages :

ITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go. Coding of SLA's is easy and helps us giving the visibility to our end users. As an Admin, I am able to configure the system quickly & efficiently.

Inconvénients :

Few old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place. The chat bots need to be introduced soon within the tool.

John
Associate Director IT Services (Canada)
Compagnies aériennes/Aéronautique, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Transform your IT service with SummitAI

5,0 l’année dernière

Commentaires : SummitAI is a great service vendor. Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need.

Avantages :

Ease of installation, ease of use, reliable, and works well for our ITIL process.

Inconvénients :

Some reporting can be tough out of the tool. But, we had some great work arounds and it is not an issue.

Michael
Manager - IT Services (Inde)
Produits chimiques, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It is a Good tool with numerous featured

4,0 il y a 5 ans

Commentaires : My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process

Avantages :

Process Flow, BI Reports, Integration between various process, Multiple feature and Dynamics Discovery Email Alerts, Notifcations, Escalation Can be customized to have specific Customer requirements Parsing Approval Matrix Customized Change Flow etc

Inconvénients :

- Mobile App needs to be upgraded. - Linkage in Ticket should be allowed between various Support Group and not one Support Group - Mail Templates should be configurable at Admins End - Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business

nigel
IS Director - Security and Operations (É.-U.)
Textile, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Partner To Work With And Wide Range Of Functionality Coverage

5,0 l’année dernière

Commentaires : Great partner to work with

Avantages :

Completeness of solution, flexibility and ease of use - vision for the product by SummitAI

Inconvénients :

The work orders are not as mature as other areas although improved functionality overall is being improved all the time

Anil
AGM (Inde)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Complete ITSM Tool

5,0 il y a 6 ans

Commentaires : Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needs

Avantages :

Feature depth

Inconvénients :

Asset Tool capability was not experienced as good as ticketing tool

Frannie
Service Account Manager (É.-U.)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SummitAI review - Denali SP3 version

4,0 il y a 6 mois

Commentaires : SummitAI does a great job of tracking incidents, service requests and change requests.
Our customer have experienced some issues with performance which have been very difficult to isolate and resolve

Avantages :

Summit provides a good set of IT Service Management Tools.

Inconvénients :

It does not include a chat feature for contacting the Service Desk. This feature is available with CINDE, but CINDE can only be deployed for one customer instance.

Harish
IT Administrator (Inde)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Summit ticketing tool review.

5,0 il y a 4 ans

Avantages :

Summit tool is very reliable, user friendly and makes assign tasks easy.

Inconvénients :

it would be appreciated if graphics is improved.

Parimal
Manager IT Operations & Projects (Inde)
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Application has extensive listing of the options in each module. Configuring options is simple.

4,0 il y a 5 ans

Avantages :

Wide range of forms available in each module. Implementing Change management module was easier than thought. Workflow designed was exactly as requested. Application is easy to understand , configure and utilize.

Inconvénients :

At times one may not get support as expected. Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option is highly missed.

Utilisateur vérifié
Inde
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Excellent Product

5,0 il y a 5 ans

Avantages :

Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.

VIpin
DGM (Inde)
Automobile, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It is a good tool for service desk operations. Easy to configure and use.

4,0 il y a 5 ans

Commentaires : Helped in streamlining the operations.

Avantages :

Simple to configure and use. Has most of the required functionalities expected in such kind of tool.

Inconvénients :

Would like to have the application performance monitoring functionality in the tool. Should give an proactive alter in case a specific application not performing as desired.

Ashutosh
Inde
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Summit Service Desk - Help us to improve user experience and ease of workflow.

3,0 il y a 6 ans

Commentaires : We deployed in view of integrated service desk tool with real time monitoring for different tenant.
Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more.
In other hand there is scope for improvement in tool functionalities as well as in support area.