15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Avis clients sur SendPulse

En savoir plus sur SendPulse

Une plateforme d'e-mail marketing comprenant des canaux supplémentaires : SMS, notifications push web et chatbots Facebook le plan gratuit inclut 15 000 e-mails.

En savoir plus sur SendPulse

Avantages :

Installing was fast and the UI is easy to use to set up the campaigns.

Inconvénients :

You will need to pay once you exceed 2500 which will happen sooner than you think.

SendPulse - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,4
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,7/10

SendPulse a reçu une note globale de 4,6 étoiles sur 5 d'après 659 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (659)

Sarah
Directrice (France)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellente deliverabilité

5,0 l’année dernière

Commentaires : Resoudre le problème de suivi et de comparaison des campagnes dans la durée

Avantages :

Email et SMS les moins cher du marché vraiment très efficaces les clients reçoivent les emails

Inconvénients :

il faut s'y faire de créer une automation versus créer une campagne. 2 choses très différentes. Une automation ne pouvant envoyer d'email à une liste existante

eric
CEO (Cameroun)
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avantage et inconvénient

4,0 l’année dernière

Avantages :

La fonctionnalité de la création des tables et de leur liaison est très simple

Inconvénients :

il faudrait rajouter bien d'autres fonctionnalités sur la création de bot Telegram a partir du logiciel

Léandre
Administrateur sys (Côte d’Ivoire)
Télécommunications, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Avis

5,0 il y a 2 ans

Commentaires : Elle me permet de faire de la publicité et de vendre plus facilement mes produits

Avantages :

Possibilité d'envoyer des sms plus facilement

Inconvénients :

non, elle a été bien faite, j'apprécie vraiment.

Gerald
Fondateur (Gabon)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Mon Avis

4,0 l’année dernière

Avantages :

Le chatbot, c'est la première raison pour laquelle nous utilisons sendpulse. Notre entreprise souhaite garder le contact avec sa clientèle B2C et être constamment disponible via whatsapp et messenger est un plus.

Inconvénients :

Pour l'instant pas grand choses. Mais à première vue le prix peut être revue un peu à la baisse.

Jerome
pdg (France)
Développement et commerce international, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

tout en un

5,0 l’année dernière

Commentaires : aucun

Avantages :

tout en un pas besoin d'avoir plusiuers logiciel tout est reuni de plus on peu l'intégré a plusieurs plateforme moi je me sert de zapier integration trés facile

Inconvénients :

aucun tout y est je ne vois pas du tout en me servant tout les jours je n'ai aucun soucis particuliers le prix encore moins cher serait trés bien

eliane
PDG (Côte d’Ivoire)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

avis d'utilisation

3,0 il y a 9 mois

Commentaires : j'envoie des message a ma clientèle

Avantages :

la derivabilité des sms est parfaite et immediate

Inconvénients :

les numero virtuel ne recoivent pas les sms

Omar
Directeur (Maroc)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent service

5,0 l’année dernière

Avantages :

Facile d'utilisation le logiciel combine plusieurs plateformes de média

Inconvénients :

Que du positif, j'ai trouvé dans ce logiciel l'ensemble des besoins de l'entreprise.

Anis
digital marketing manager (Arabie saoudite)
Bijoux et produits de luxe, 51–200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

facile a utiliser

5,0 il y a 2 ans

Avantages :

sendpulse est facile a utilise, just des drag and drop et le systeme fonctionne

Inconvénients :

l'inexistance de la langue arabe est une limitation du logiciel

Cheick Abdoulaye
Ceo (Mali)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Avis d'un malien

4,0 il y a 9 mois

Commentaires : Satisfaisant

Avantages :

L'ergonomie du site et les fonctionnalités tout en un.

Inconvénients :

Les SMS pour l'Afrique, le retard de l'envoi immédiat et le fait que les SMS ne sont pas remboursé s'ils sont non livré

Vincent
Resp informatique (France)
Institutions religieuses, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

envoi mail hebdo

4,0 l’année dernière

Avantages :

suivi des envois et constitution des listes faciles

Inconvénients :

manque de clarte sur les envois gratuit (annonce 500 destinataires, mais pas d'info sur taille de l'envoi et manques de conseils pour eviter d'etre classés en Spam

Tony
Commercial (France)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Très pratique

5,0 il y a 9 mois

Avantages :

Les campagnes d'email sont très pratique, très personnalisables et le statistiques sont interessantes

Inconvénients :

Malgré le service performant et intéressant, le prix reste un peu élevé

Fernando Manoel
Fernando Manoel
CEO (Brésil)
Utilisateur LinkedIn vérifié
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

great email marketing management tool

5,0 il y a 2 ans

Commentaires : Overall I am satisfied with the use of the tool in terms of value for money. I believe I will continue to use SendPulse for a long time.

Avantages :

The structure is very simple and practical. I can build campaigns and automations without too many problems. The fact of sending unlimited emails is also very interesting.

Inconvénients :

In automations, more functionality can still be added to simplify the flow.

Marce
CEO (Espagne)
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Very easy to use.

5,0 il y a 11 mois

Commentaires : SendPulse offers a wide range of services to implement in your marketing strategies. The support is fast and very competitively priced. I have done excellent with their email service. The automation and built-in A/B testing made it very easy for me to convert. It is very interesting to be able to have a free version to test it, it is fully operational, only limited to the number of emails, which is logical. Very useful to test it before signing up.Overall the experience has been very satisfactory, they have a lot of tools they provide for tracking Campaigns and the behaviour of your users.

Avantages :

Is easy to use, and integration very simple. Works fine.

Inconvénients :

I haven't found anything I don't like yet. Maybe they could improve the user/price ratios?

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Conseil en gestion, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Good but API is hard work

3,0 il y a 7 ans

Commentaires : So – I am going to caveat this whole thing with – if you’re not interested in using the API or you are not coming from another service with an existing API integration, this probably won’t apply to you. Summary: 2 different API’s, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you’re not using the API, it’s probably fine. Full Review: SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it. My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API’s you will know, Slack is easy, Salesforce is really really hard) – another comparison would be that it feels like IBM made this software when you are using the API, not a start-up. If you are coming from something like MailChimp – the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API – you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is – so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON – and therein lies the next problem – DOCUMENTATION: The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works. SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead – but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line – if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it’s a problem because the API responds with junk HTML if you get your request wrong so you don’t know what is actually wrong and have to trial-and-error a lot). On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process – one that I still have no idea how to make work – this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png (the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/) I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don’t…….. what….. from the documentation (a required parameter to authenticate, IV): “iv – an initialization vector, encrypted by a public key with an OpenSSL Library usage” – what is this? Why is it never mentioned again? how do I get it? And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API? Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low. SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great. I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I’m not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.

Avantages :

Price Web Interface Email Builder

Inconvénients :

API Can't use Email Builder emails in the SMTP email interface

Shivang
VP of Global Payor Relations (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Integrated email marketing made easy, swift, and seamless

5,0 il y a 4 mois

Commentaires : We started using SendPulse about a year ago when we were looking to build out our leads and marketing client list. It's been essential to our firm since then, mainly due to the high ability for us to customize nearly everything, from end to end. The experience in using this software has only gotten better over time.

Avantages :

The A/B testing capabilities are something I highly value as a manager. Targeted messaging and push notifications enabled for leads are also an essential feature. Finally, I love how SendPulse allows us to promote special offers via push notifications to specific clients. The customizability of this platform is key.

Inconvénients :

The chatbot builder is a fantastic feature, but there has been a bit of a learning curve in building it and using it.

Gabor
Gabor
CEO (Hongrie)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Best newsletter service

4,0 il y a 2 ans

Commentaires : I have switched over to SendPulse about a year ago or so. Before I was using another software doing similar functions. I never regretted the switch and have switch or newly signed up my customers to it too. I highly recommend.

Avantages :

This is one of the easiest software to use from all the newsletter software I have been using in the past. This is also one of the cheapest.

Inconvénients :

There are a few parts which needs a bit more polishing. The newsletter building part could be more user friendly.

Jennifer
Jennifer
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I love how easy it is to use and the template library is extensive

4,0 il y a 5 mois

Commentaires : My favorite feature of the EDM campaign editing menu is. In the library, I was able to quickly locate a mailing template that I could then easily and graphically modify to meet my needs.

Avantages :

Sendpulse has improved the legitimacy of my company's brand and communications by making me look more competent in my dealings with clients and customers.

Inconvénients :

The lack of sufficient Email verification is the thing I despise the most. We should all verify emails before sending out a campaign, but nobody ever does. Unfortunately, I can't check all of my listings every month because of the monthly limits on email verification.

Santiago
Santiago
Inbound Leader (Colombie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

We started using and became partners as soon as we could!

5,0 il y a 3 ans

Commentaires : We started using the free version and since we are a digital marketing agency started to use it on our own clients first, guess what, we loved it so much that we became partners to offer it to our clients too!

Avantages :

We love the software, we were using another alternative which was way cheaper - in functionality, but not in price. Custom fields were a must and we got them, plus the automation features are incredible!

Inconvénients :

We had some small issues while connecting the domain but they just don't amount to much, plus the support team solved them in less than 3 minutes, so no concerns!

Mario
Strategic Marketing Manager (É.-U.)
E-learning, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées précédemment :

Good platform but need little bit of upgrades

4,0 il y a 8 mois

Commentaires : I'm still testing the platform

Avantages :

The price is quite cheap. It's easy to use in some ways.

Inconvénients :

Maybe a Contacts section with more specific features. More native integrations with other apps and CRM's

Robert
Robert
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Médecine douce, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Sendpulse is CRM automation in perfect harmony

5,0 il y a 2 ans

Avantages :

For me the best features so far are the Chatbots, push notifications, landing page builder, and automations.

Inconvénients :

So far I haven’t found anything really negative. if I had to say anything, possibly build the sendpulse academy up more with more courses.

Ajith
Ajith
UI/UX Developer (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Nice experience of using whatsapp chatbot and all SendPulse features

5,0 il y a 2 ans

Avantages :

Very easy to use and user friendly. Their pricing plan is also very attractive when we compared to its alternatives.

Inconvénients :

Only had 7 days trial. Should need at-least 14 - 30 days as trial period.

Shoroq
Owner (Émirats arabes unis)
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

User friendly and easy to use affordable email marketing and management

4,0 il y a 3 ans

Commentaires : The automation feature helped automate redundancy in our response to our clients, and it gave a professional outlook when clients contact us that they recieve an automated email no matter at what time of day or night without delay and this shows the professionalism and helps us capture and filter the genuine clients for follow.up and conversion.
The campaign feature also helped us with our campaigns, and love that the system can detect any error emails and give indication of how many opened and clicked and much more gives us good feedback of how our campaign went.
It would be excellent to know if our emails are going to spam box or inbox directly, this would give us some sense of how healthy is our ip /and should we need to change it.

Avantages :

The automation feature was a dream for us! It saved us a lot of redundancy and at the same time gathered the right target we needed to market our services. Love that they are recently expanding to landing page and CRM which I am very excited to explore.

Inconvénients :

There are certain features that I wish could be added as it would help tremendously,like knowing any duplicated entries in different contact list. The automation have more control over knowing how is in the loop and to be able to fix it.

Réponse de l'équipe de SendPulse

il y a 3 ans

Thank you for your kind words about our customer support. We are happy to know that email automation is helping your business.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SendPulse Helps Keeps Subscriber Updated

4,0 il y a 2 ans

Commentaires : Happy to use such an awesome product.

Avantages :

SendPulse is a cloud-based email marketing and transactional email service provider. It helps you to send emails, manage subscribers, and monitor your campaign’s performance. They provide a suite of tools for those who want to get their message out to the world in the most effective way possible. SendPulse offers an easy-to-use interface that allows users to design content for various channels like SMS, Push Notification, Social Media, etc.

Inconvénients :

Not so much of cons but the limitation in subscriber number is quite the thing I don't like about SendPulse.

Réponse de l'équipe de SendPulse

il y a 2 ans

Thank you for your review, happy to hear that you find combination of various tools in one product convenient.

Sunitha
Sunitha
NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR (France)
Utilisateur LinkedIn vérifié
Développement de programmes, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SendPulse review

4,0 il y a 11 mois

Avantages :

I appreciated SendPulse's comprehensive marketing platform that enabled me to manage my email, SMS and web push campaigns in one place. This made it effortless to stay on top of my marketing and guarantee smooth operation. Furthermore, the platform was user-friendly and came with helpful tutorials and support. I also enjoyed the various features, such as automation, segmentation, analytics, and A/B testing, which made it simpler to optimize campaigns and tailor content for maximum impact. Lastly, the pricing plans were very economical, making it a great option for businesses of all sizes.

Inconvénients :

No, for now i dont have any problem for using sendpulse

Paul
CEO (Pérou)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

they do not clearly communicate the changes, it smells like a scam

3,0 il y a 11 mois

Commentaires : I think it can improve

Avantages :

It seems to me an acceptable service, not very ergonomic but acceptable

Inconvénients :

I have worked on the platform and it seems comfortable to me, but they have made last-minute changes and they have not published or notified by email, I am still waiting for answers from a person in charge