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Le logiciel et les applications mobiles de lutte antiparasitaire spécialement conçus PestRoutes offrent une visibilité en temps réel, favorisant ainsi la croissance, la rentabilité et la fidélisation.
Great customer support on the backend after the initial sale.
So whenever I need to send an invoice, I have to change the system settings then change them back. I often will forget to change it back then I get calls from customers.
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PestRoutes is the best
Commentaires : The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!
Avantages :
The team behind the software is really what makes the great software it is!
Inconvénients :
I couldn't put my finger on any negatives in the capacity that I use them
Réponse de l'équipe de ServiceTitan
il y a 6 ans
Thank you so much for the great review!
Alternatives envisagées précédemment :
FieldRoutes review
Avantages :
Simple and intuitive navigation through the program. Less clicks to get the information you need.
Inconvénients :
Understanding the job pool and due dates for service. Used to having work orders released into a month and tracking differently.
Réponse de l'équipe de ServiceTitan
l’année dernière
Thank you for your review, Charlie, and for sharing how FieldRoutes' intuitive nature helps you get your job done. Please feel free to reach out to your Customer Success Manager with any questions that you may have.
needs work in support department
Commentaires :
i like the system
just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone
Avantages :
scheduling seeing your whole schedule for the month
Inconvénients :
service no support when you need it they calll back 2-3 days if at all
Easy to use
Commentaires : Excellent! Ready to get completely involved!
Avantages :
It appears to be a much easier system to use and provides so much more options for viewing customer locations and scheduling looks to be so much easier.
Inconvénients :
So far there is nothing I don't like. We are in the onboarding stage.
Réponse de l'équipe de ServiceTitan
l’année dernière
Hello, Jessica, and welcome to FieldRoutes. We're happy to see that you have gotten off to a strong start and look forward to working with you long into the future.
Well integrated, runs smoothly, would recommend.
Commentaires : Been using it for a few years now. Every app has glitches but I feel it’s been relatively smooth.
Avantages :
Everything is pretty integrated and works well.
Inconvénients :
I wish the app didn’t refresh or reload while checked into an appointment. If I leave the app and go back, the app starts from the schedule menu. That could be a setting on my phone, not really sure.
Réponse de l'équipe de ServiceTitan
il y a 5 mois
Dear James, Thank you for your positive review! We’re glad to hear that FieldRoutes has been running smoothly and that you find its integration beneficial for your work. We understand your concern about the app refreshing while you’re checked into an appointment. This may be related to specific settings on your device, but we’ll look into it to see if there’s anything we can do to improve this experience. We appreciate your feedback and are happy to hear that, despite occasional glitches, FieldRoutes has been relatively smooth for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to support you!
Review for
Avantages :
It’s good it really helped grow our business
Inconvénients :
Hard to learn at first the knowledge base was not there when we first started
Réponse de l'équipe de ServiceTitan
il y a 5 mois
Hi Wayne, Thank you for your positive review and for recognizing how Aspire has contributed to the growth of your business! We're thrilled to hear that the platform has been beneficial for you. We appreciate your feedback regarding the initial learning curve and the knowledge base. We’re continuously working to enhance our resources and make the onboarding process smoother for new users. If you have any suggestions or need further assistance, please feel free to reach out. We’re here to help!
Pest Control Revie
Avantages :
Ease of use, easy to train our new employees on.
Inconvénients :
There are lots of reporting features that I would like to see added.
Réponse de l'équipe de ServiceTitan
il y a 5 mois
Hi Nate, Thank you for your review! We're glad to hear that FieldRoutes has been easy to use and helps train your new employees efficiently. Your feedback about adding more reporting features is valuable, and we appreciate you sharing it. We are always working on enhancing the platform, and your input will help us prioritize future improvements. If you have any further suggestions, feel free to reach out. We're here to ensure the system works perfectly for your needs.
Perfect Software
Avantages :
Is very easy to manage and to search any client.
Inconvénients :
- nothing, is really easy with work for.
Réponse de l'équipe de ServiceTitan
il y a 5 mois
Hi Hector, Thank you for your review! We’re glad to hear that you find the software easy to manage and useful for searching clients. We’d love to know if there are any specific areas where you think we could improve to enhance your experience. Your feedback is invaluable as we strive to make our software even better. Feel free to reach out if you have any suggestions or need support.
Simplicity at its finest.
Commentaires : Simple and so so if it means functionality.
Avantages :
It’s simplicity. But the support system that it provides is refreshing.
Inconvénients :
Its simplicity. Review reports such as this one. I should be paid for this kind of feedback.

Good system for complex reports and programs, not so flawless
Commentaires : Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow
Avantages :
multilayer programs, extensive reports, integrated document signing,
Inconvénients :
does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system,
Réponse de l'équipe de ServiceTitan
il y a 6 ans
Hello Jerika, thank you for taking the time to explain the issues you've experienced with ServSuite. We would like to help you get these resolved as quickly as possible, in this vain we have contacted your support team and they will be reaching out soon. All the best, the ServicePro Team.
Alternatives envisagées précédemment :
FR Review
Commentaires : Been very happy since switching from prevoius software. FR fits our model much better.
Avantages :
Cloud based software. Uptime is solid. Billing options and scheduling options are customizable.
Inconvénients :
Mobile app needs attention. Slow and not user friendly. Contracts need to be streamlined and less confusing to customers
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Thank you for your review, Eric. We're happy that the billing and scheduling options have worked well for you. We look forward to working with you to help you grow your business and will be sharing your comments regarding the mobile app with our team.
Review of app
Commentaires : I’d use it but it could be better ….. thank you
Avantages :
It’s user friendly …..like how it works
Inconvénients :
Too slow sometimes also when clicking on a tech it shoots the screen back to the top
Réponse de l'équipe de ServiceTitan
il y a 5 mois
Hi Norland, Thank you for your feedback and for highlighting the user-friendly aspects of our app. We’re glad to hear that you find it easy to use! We’re sorry to learn about the issues with the app’s speed and the screen jumping when clicking on a tech. Your input is valuable, and we’re actively working to address these concerns to improve the overall experience. Thank you for taking the time to share your thoughts. If you have any additional feedback or need further assistance, please don’t hesitate to reach out.
That agreement you sign is the first step towards misery and debt collection.
Commentaires : ABSOLUTELY HORRIBLE! Despite the fact that the program did not work they hold you to your contract. There is no one who can release you from it despite one manager saying he would. We paid the amount they suggested but got no emails confirming the amount and now they want more. They have now sent us to collection. We went with Gorilla Monkey, easy, quick, and it works!It is one screwed up, disorganized company. They have cost us thousands of dollars more than what we paid them. Use another program, they are advertising a defective product. A Service Titan Company with the bucks to sue you!
Avantages :
The sales pitch, clear and concise, everything you wanted to hear.
Inconvénients :
The whole system is designed by a mad programmer with no thought given to flow and use. The biggest issue is that it does not work even after putting in hours of work and probably hundreds of calls.Thge website that came with the package had the wrong SEC for months, no one takes ownership , everyone works remotely and you fall thru the cracks.
Réponse de l'équipe de ServiceTitan
l’année dernière
We’re sorry to hear about this experience, David. If you could tell us more about your situation, we’re happy to help resolve it. Please contact our Support team at 1.888.997.5546.
Best software for the pest industry
Commentaires : I've looked at several similar programs and FieldRoutes is by far the best out there.
Avantages :
FieldRoutes is easy to use, has great functionality, and is easy to integrate other programs with.
Inconvénients :
The only cons I've found in FieldRoutes is some of the reports and occasional issues with the mobile app not loading and having to be reinstalled on the device.
Réponse de l'équipe de ServiceTitan
l’année dernière
Thank you for being a FieldRoutes customer and sharing your experience with us, Bill. It's important to us that our software supports you in getting your job done efficiently. Should you ever have issues, please reach out to our Support team at 1.888.997.5546
10/10 Recommend!
Avantages :
I love how FieldRoutes allows me to manage each interaction with each of my customers from a centralized site/app. Customer communications are all very professional and visually appealing and lend credibility to my company.
Inconvénients :
While helpful, the mobile app could use further development. An integration with mobile pay or Apple pay would also be nice.
Réponse de l'équipe de ServiceTitan
l’année dernière
Thank you so much for this incredible review, John! We’ve dedicated our company to helping our customers succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business.
Review
Avantages :
Functionality and online features are what our company needed.
Inconvénients :
We could have used a better set up with our services, contracts, etc. I do not feel like we use FieldRoutes at an optimal level. We need an explanation on features at a level that we can understand.
Réponse de l'équipe de ServiceTitan
l’année dernière
Hello, Dana. Thank you for choosing FieldRoutes as your partner in growth. Please know that you can always reach out to our Support team at 1.888.997.5546. You also have access to our Knowledge Base, Tips & Tricks webinars, and our YouTube page. Feel free to contact us with any questions.
Issues with notes
Avantages :
The app is super easy to use and I don't usually have issues
Inconvénients :
I have issues with the app crashing when filling out notes so I have to repeatedly save and close and reopen the app
Réponse de l'équipe de ServiceTitan
l’année dernière
Hello Alicia. We are sorry to see that you are having these issues. Please contact your Customer Success Manager or our Support team at support@fieldroutes.com or 1.888.997.5546 so we can work through this with you.
Love it!! Thankful we changed from pestpac!
Commentaires : Seeing our dashboard is awesome we are thrilled with accounting side.
Avantages :
Integration was not easy because we were converting data. Not all the termite clearance letters with pdf files came over.
Inconvénients :
Mobile app needs a lot of help. Call us for beta help. They cannot update contact info in the field. We have podium but the reviews in pestroutes do not go to google unless we get them on podium. Reviews in Pestroutes are only visible to us.
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Lisa, thank you for your review. We're so happy that the dashboard and accounting features have been helpful to you. We will pass your comments regarding the mobile app and reviews to our team.
Best Customer Service Ever
Commentaires : It makes things streamlined, and much faster. It is a very professional service which in turn makes us look more professional and we have even paid to have our contract personalized and made into html so it is available on the app. The reports are amazing and really gives us so much information at our fingertips. The whole process from the start until now 6 months late has been wonderful and I truly feel even to this day my hand has been held through the whole journey.
Avantages :
[SENSITIVE CONTENT] was amazing and helped us navigate a the huge change of transferring over our business. This program works wonderfully. THE CUSTOMER SERVICE IS AMAZING -- BEST I HAVE EVER DEALTH WITH IN ANY COMPANY. They truly care and follow-up is amazing -- they will talk you through steps and hold your hand throughout not only the beginning, but any bumps along the way. I am blown away by the customer service and with all the reps. They respond so quickly and always do their best to fix the problem and do anything they can. I have called/emailed them so many times, not even with problems, but just to find out how to do something in a better way.
Inconvénients :
Some of the glitches -- like where some customers were charged over 800 in one month because of a glitch without our knowledge -- have been rough or invoice numbers disappearing or changing to a different number have been touchy. I understand all programs have glitches and Pest Routes has been attentive and helpful in every situation. The only thing is I would suggest when a glitch comes out -- to let everyone know that this is something they could experience so that they can go in and run a report to stay on top of it. If we would have known about the multiple payment glitch we could have run a quick report called "Account with Credits" and we could have seen the multiple charges right away and let the customers know ahead of time - or even refunded them asap.
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Dori, thank you for such a detailed and positive review. We're so glad that we have been able to provide you with such great support. We love to see how FieldRoutes make life easier for our customers. We will pass your comments on to our team.
A very robust CRM for the pest control industry
Commentaires : I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard.
Avantages :
The reporting features are incredible....if you have good input. Not a FieldRoutes issue, just a pebcak error.
Inconvénients :
Reporting is a double edged sword: there are so many different ways to get the same information that I've had to create a library of how to run the reports that we want. Yes, you can save reports, but only in the Reports tab. Side note - why isn't the Sales Report in the Reporting tab but in the Customer tab?
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Thank you for your review, Jim. We're glad to see that the reporting features have been so impactful to your business. We look forward to continuing to work with you in the future. As in the past, please feel free to reach out to our Support team with anything you need.
Very happy with FieldRoutes!
Commentaires : Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money. We have also been able to improve our customer communications through the software. Highly recommend FieldRoutes.
Avantages :
Most helpful/impactful features: Billing, Scheduling, Reporting Their customer support is phenomenal! Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started offering informative webinars dealing with how to use different features and functions of the software.
Inconvénients :
We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform.
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Cindy, thank you for your review. We are glad to hear you are very happy with our platform and the features you find useful. If you are still having issues with API please reach out to our support team.
Over all worth it
Commentaires : I believe over all the database is great. I think it is something that is great for the ease of use and the reports are easy to find. I do like that the scheduling is easy and you have several different ways to schedule.
Avantages :
I like that it is user friendly and simple with most of the actions that need to be performed.
Inconvénients :
I do not like that it is difficult to remove a payment. Actually that you can not remove a payment if it is placed on the incorrected account by accident. The only way I know how to fix it is to just make the payment 0. I do not like that you can not get a list of customers for a technician. I would like to print out each techs customers with last date of service. I have called customer support and they have given me ways to do this but it always leaves out customers.
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Thank you for your review, Angie. We're happy to see you find our software easy to use. Please let us know if there is any support you need in the future.
Field Routes
Commentaires : I especially like that Field Routes makes tracking everything from adding a new customer to billing a service that has been completed. We have had much less missed billing.
Avantages :
Integration was easy and went quickly. I like the fact that we can schedule, update and invoice everything through Field Routes. There is very little that goes on with a customer that cannot be done through Field Routes. I especially like the customer service I call a lot for help and they are always very helpful.
Inconvénients :
My biggest concern is that techs seem to have issues with the mobile app mostly with the time clock. We are always having to make corrections with their times. Also at one point they added an option to do estimates but it took away another add-on that we used all the time. I believe they are working on that though, still waiting.
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Thank you for your review, Debbie. We're glad to see that the integration process, scheduling, tracking, and billing have been so positive for you.
Excellent Program!
Commentaires : Regardless of my issues, Customer SERVICE WAS THE BOMB. I use other softwares in another line of work, and don't get this kind of customer service. I recommended search by Invoices, not sure if my recommendation was what spurred this upgrade, but I certainly felt listened to. As I have used the product I have gotten better, and when I need something or don't understand why the product is doing something, the explanations from customer service are timely, educational and patient.
Avantages :
The ease of which I can track my customers, input their treatments with the pricing, and notification of completed treatment. It's AWESOME and takes less time to enter as used. Also like the merchant pay portal and the reporting features. I couldn't say more about the reporting features, it's just amazing!
Inconvénients :
not reliable when using a free email service and the extra costs to that, though minimal was annoying.
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Liana, thank you for your positive review. We're happy to see that you've been able to save time and that the merchant pay portal and the reporting features have been so helpful to your business. We look forward to providing you excellent customer service long into the future.
A great software program that is a little rough around the edges.
Commentaires : Overall I am very please with FieldRoutes and plan on using them for years to come.
Avantages :
I like that it handles everything that I need to run my company. From start to finish
Inconvénients :
This software program is very technincal and is fairly difficult to use on the small things. There should be a bigger help center and articles on how to do things and how to troubleshoot problems. However, the support team is very helpful. Also I wish on the service side of the app that it would show the time of when an appointment is scheduled even if it's an any time service. The sales side shows this so I don't understand why the service side can't as well.
Réponse de l'équipe de ServiceTitan
il y a 2 ans
Alex, thank you for your review. We are glad to hear that the software has everything your business needs to run. You'll be pleased to know we are working on a more detailed help section and articles to better utilize the features in the software that will be released soon!