Avis clients sur REACH

A Solid Piece of Software - Offering Custom Branding and Integrations

Commentaires : I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired. REACH's support team is great and they are super friendly... Willing to work through anything with you! It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Avantages :

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience. I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Inconvénients :

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free. Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability. I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

An honest consumer review for the Reach CMS

Commentaires : Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Avantages :

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Inconvénients :

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Good, but can be intimidating

Commentaires : REACH has very strong customer service. Overall, our experience with the service has been positive. Our display improves our brand recognition and helps our facility in looking professional and clean versus our competitors who use other systems. We enjoy having a display so custom to us.

Avantages :

I like that our REACH display is just "plug and play". It displays our facility schedule on it, and it updates as events pass and loads upcoming ones. We have static logos on the bottom off the screen under the schedule. It looks great and incredibly professional in our lobby. We are happy to have something so custom to our branding.

Inconvénients :

REACH feels intimidating when setting up any changes to the display. We occasionally display "Welcome" signs to teams visiting our sports facility, and I always dread having to prod around to get it to display right without screwing something up. I haven't actually had problems with it, but I definitely err on the side of caution and I only trust technologically very specific staff to use it.

Great for First Impressions

Avantages :

This platform allows us to showcase our offerings. We use it to show our videos of our programs in the lobby area. We also use to inform our constituents our schedule and offerings. It helps us to be more green as we do not need to print out as many flyers. We have also increased the number of current participants that may not know other offerings we have and now

Inconvénients :

We are not able to connect it to our current software. We have to manually create the feeds through the REACH Program. It would be easier if it was able to work together.

We like Reach

Avantages :

The best thing about the software was being able to quickly and frequently communicate with our clients, which was a large group of people all at once. It made our networking connectivity a lot easier especially when it came to advertising for a sale or update. Their customer service department was great as well.

Inconvénients :

We would have kept Reach but our owners decided to change to another software for our salon and Reach wasn't compatible just yet. I am sure they will be in the near future as they grow.

Communicate Like a Pro

Commentaires : From the start I knew I was dealing with a professional company. The training was very helpful and the fact that we can onboard any other person, at any other time, for free, is great. I was able to utilize the software right away and didn't really need a lot of support. When I've had questions or need help, the response is very quick. I love the quality of what we have chosen and have had others remark about how they love the displays. I'm glad that I did my homework and chose a winner.

Avantages :

I love that it is easy to use and very intuitive. I didn't want to have to buy special hardware or be a tech genius to operate it. I need plug and play and that is what I have. The other thing that I like about Reach is that when I have questions, I get excellent support.

Inconvénients :

I like the designing content features the least because they are not as user friendly or intuitive as other design software out there. Although, having said that, once you spend the time and get used to the nuances, you can create some very nice content.

Large Scale Migration of 300 Screens

Commentaires : We had a huge problem. Find a new Content platform for our 300 screens. Find a platform that could handle scheduling. We had outgrown our in-house solution which was lacking in a multitude of features that we found on Reach. The support has always been 100% friendly and helpful, and Reach is always responsive to our needs.

Avantages :

Without Question, Reach has the best and most flexible scheduling solution I have seen. We like to present relevant and live information on our screens as a complement to our advertiser's content. What better or more pertinent content than a Schedule. Many of our clients are Arenas, and scheduling is thus an essential requirement. When we were looking to migrate, we thought we could never find a suitable scheduling platform until we found Reach. Of course, we do more than schedule, but that is what I like most.

Inconvénients :

There is not a lot to dislike. I can see improvements with the online calendar by adding more features, and I know those are on the way.

Digital Signage - Higher Education

Commentaires : Ability to communicate information across multiple campuses across the state. Unlimited training and assistance with content creation allows for us to hand off responsibilities to non technical personnel. Excellent experience overall.

Avantages :

Easy to use. Templates that allow for branding and standardization of content. Ability to share content across multiple signage players. Support and service after the sale.

Inconvénients :

Integration with our Emergency Alert and classroom scheduling systems was a challenge.

Game changer during the pandemic

Commentaires : We use REACH to enhance our internal member amd digital communication. It now also serves as the seamless way for all members to reserve times of their choosing. REACH staff are accommodating and the software and hardware work just as well today as the first day of install several years ago.

Avantages :

We have used REACH for several years and it always suited our needs. It wasn't until the reopening guidelines set forth by the State and numerous requirements did we fully reap the true advantages of REACH. Scheduling and reservations are now made simple and our Y members love this system. It's equally easy to use from the Admin and member perspective.

Inconvénients :

There is nothing to dislike! The only area for improvement could be to have a better app interface. Web based works seamlessly but the app could be significantly improved.

Good commercial signage software for complicated roll outs

Commentaires : They are a really great group of people. I really like the team and they are good at sorting out any issues we had.

Avantages :

I like that almost anything is possible as far as sending various content to a network of displays. The software to push content to displays is easy once you're trained up. I no longer work at the company where I used this software.

Inconvénients :

When something is flexible it can be complicated and not very pretty and I think both of those things are true about running content through Reach.

Great software and design overall

Commentaires : Besides some previous models having hardware issues, the overall experience has been great. Customer support is quick to assist.

Avantages :

Our customized Opal Foods dashboard that displays the temperature and weather of all our locations while also displaying announcements.

Inconvénients :

The 'player' names under the player tab do not match the 'playlist' names under the announcements tab. For example, one of our playlist names is "Demo", which does not reflect the corresponding player name "Hathaway Processing". This can be a problem when moving players around.

Very satisfied with REACH TV

Commentaires : My overall experience with REACH is great! The customer service is very helpful and answers my questions right away and also follows up after a problem is resolved. The ease of uploading our flyers has saved a lot of time. The REACH program is very user friendly. I have been able to navigate the program without problems.

Avantages :

I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Inconvénients :

I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

I had originally gone with a different digital signage company, but went with REACH and love it.

Commentaires : Better communication about what our students are currently working on in the building. We put everything on the signs from band concerts, quilting projects, sporting events, parent teacher conferences, lunch menus. Anything that goes on, we put it onto the signs so that when community members and family members are in the building they can get a pretty accurate and recent picture about what's going on at our school.

Avantages :

It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Inconvénients :

The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is. Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

REACH Software takes our brand to the next level

Commentaires : From the initial conversations and demonstrations on how the software works, to designing a layout and implementation of our devices, the experience has been top-notch. My questions have always been addressed, and you can tell the responses are sincere. The follow up and updates are appreciated and relevant to my company's needs. We are so happy with the software, we're in discussions on how to use additional devices for future projects now too. The REACH team is so great to work with - you won't be disappointed!

Avantages :

I was involved with selecting this software, implementing it in our buildings and updating the content regularly. There are many things I like about this software: it is customized to fit our needs, tech support is not only helpful, but they're quick to respond and actually provide a resolution, and the product performs exactly how I hoped it would. Not to mention, it is extremely user friendly! The quality and performance of this product was important to us, and it definitely shows. We've received many compliments on it and we're considering adding more in additional locations. This software not only offers a great communication tool for our company, it helps to elevate our brand. We couldn't be happier with the software.

Inconvénients :

I honestly cannot think of any negatives - we're very happy with this software.

Wonderful Product! Can't imagine using anything different!

Commentaires : Overall, my experience with REACH has been nothing short of amazing! They are a company who truly cares about making the experience easiest for their users and works hard on building customer relationships.

Avantages :

The most impactful feature of this program is how easy it is to not only use with our computer system, but how easy the implementation process was as well. The customer support for REACH is extremely helpful and efficient! They were able to answer any questions we had quickly and helped resolve any problems we had in a time efficient manner. As the one who updates information to the TV screen, I really appreciate that you are able to do batch uploads. This feature alone saves so much time for those of us who have a ton of other items on their agenda!

Inconvénients :

I have not found anything yet that I do not like about this software.

Marketing Rule of Seven

Commentaires : It's seldom down, but when it is, tech support is quick to answer the call. The video quality is good.

Avantages :

I like that users of our facility are being marketed to unbeknownst to them and the more hits, the better (Marketing Rule of Seven). Whether they are a parent waiting for a child to get out of skate lessons, hanging out on the front entry to catch some air, or waiting in the concession line at intermission, it reaches out to the patron where they are without requiring them to actively search, and may just intrigue someone to check an activity out.

Inconvénients :

It's difficult to delete a text box once created and sometimes it doesn't project like it previews.

REACH APP Helps Reach Kids

Commentaires : I love using it to spread the word...whether it be sports events, meals being served or wishing kids a happy holiday or vacation throughout the school year! It's an easy way to let our community know what's happening in real time. I really also like all of the stock slides I can use. They are always timely!!

Avantages :

I am a Food Service Director. I take pictures of the food that is being prepared in our kitchens, upload them to the app and add some text. It's that easy. I also coach and use the app to make slides for the teams, letting them know about practice and letting the rest of the school community know about the outcome of our games. Ease of use would be what I like the most. I also like being able to choose what monitors to display slides on. And also choose the duration for how long it would run.

Inconvénients :

What I like the least is that I can not go back to the exact color that I chose for text if I venture off black or white. And sometimes its hard to adjust the size of the text box without moving the picture behind it.

Fantastic solution to our ever-changing needs.

Commentaires : REACH helps us to clearly communicate to guests important information while they are in our facility, such as menu items, restroom locations, locker room assignments, merchandise info during concerts, etc.

Avantages :

Simple integration, clear and concise software training, available support when we need it (and it's an in-house service team so it's nice to know who I'm calling when there is an issue), and regular follow ups from staff to make sure that their product is fulfilling their need.

Inconvénients :

Hardware obsolescence - as Windows 10 releases updates that are sizable, the older players with smaller hard drives have presented a hurdle in getting the latest versions to successfully install. Tech support was able to find a creative solution and resolved the issue in a very reasonable time.

REACH system for the City of Bell

Commentaires : My overall experience with REACH has been great. The service that I have been receiving to make the changes that we need have been helpful and patient.

Avantages :

Very easy to use! We are able to make any changes needed as we advance in our programs, events, announcements etc. We can upload and remove any images or programs and mess around with REACH when needed. It is reliable to use at our City parks for our patrons to see it is a catalog but on TV for everyone to see what the city has to offer.

Inconvénients :

As of now we have not had any issues with the software or service. I have been working closely with Dean Running in updating our REACH system for the City of Bell, with a new logo we need new changes with colors, backgrounds, announcements. We will be in process of creating something new.

Keeping our Community Informed has never been so easy!!

Commentaires : I love that when we discussed needing to add a screen outside, and had an idea, but needed to know if it could be done that REACH customer support was ON IT!!!! We now have our outdoor television with mount, and all that we need to connect to REACH and get info to folks that are visiting our outdoor areas (playground, disc golf, outdoor pool, tennis courts, etc. . .) Now I feel that we "reach" (no pun intended) everyone that visits the center - both in and out!! Thank you - Thank you - Thank you!!

Avantages :

The ability to create content so easily and get it to the areas that need it. I love that if we are doing something center specific, we can just advertise here, but when we want the community to know, it is just as easy as leaving all of our boxes checked for all areas. Brilliant!!

Inconvénients :

I cannot for the life of me think of anything that I do not like about the software - it has been an absolute game changer for our recreation center!!

Midland Rockhounds Concessions

Commentaires : Our overall experience has been great. We had more people ask about particular food and beverage items as well as had other ball clubs in our league ask to find out where we found Reach Management. I believe we only used 50 percent of what’s capable and look forward to learning more innovative ways which we can extend our menu boards to our guests in the ballpark.

Avantages :

The introduction of having digital menu boards has helped the patrons read and see visualization menu items from large TV’s. We have been able to load our own photos of food and beverages, which also provides the patrons with actual pictures of concessions available in the baseball stadium. Having reliable tech-support allows even the less computer savvy individuals a chance to learn from the ground up how to make a successful menu board. Lastly, being able to be in control from the administrator’s standpoint of putting in special deals of the day on the day of a game provides good flexibility.

Inconvénients :

We have been very happy with the overall software. I say from the administrator’s standpoint, maybe extend call support with the technicians to later in the day. Most if not all problems seem to occur during a game or event when tech support is already closed.

REACH is a great tool that integrates with eSPACE.

Commentaires : We've been able to create a culture that no longer contends for meeting/conference rooms based on who needs it most. :) Now it's only about who put it on the calendar first.

Avantages :

REACH is integrated with our eSPACE event scheduling system. There is minimal set up that seems a little daunting when creating the first display? But once you understand what it's asking, as long as you follow the steps you can't go wrong. The team at REACH does a great job of asking what's needed and knowing exactly how to set up the displays to show information for spaces/events approved in eSPACE so there's never a conflict when somebody goes to use a meeting/conference room. If it was scheduled, it will be on the display!

Inconvénients :

Initially, there was a little bit of misunderstanding with the support team that helped us to implement displays based on what we were needing, but after this, we've had no negative experiences. Every once in a while I have to reset the software, but that's usually only because updates were pushed to our iPads.

Having the REACH display in our store really helps us display information and it is very easy to use

Avantages :

-It's very easy to use -I can schedule announcements to display and expire, which is amazing for planning things ahead of time

Inconvénients :

-Currently, the social media feed (Instagram and Facebook) shows very small compared to the size of our display. -Tweets show without pictures -The time stamp for our social media feed shows incorrectly. -I have brought this up to our rep already, but there's another department that submits their announcements to our screen and our message gets lost. We didn't get a straight answer on why it's happening or a solution. I wish there was an approval procedure before another department can submit their announcements.

Simple solution for property management and condo boards

Commentaires : The team at reach is by far one of the best in the business. I feel like I am their only client. They are so responsive and easy to work with!

Avantages :

We really love that we were able to make our boards in the building digital with this software at a cost that was not a huge increase to the condo. The ease of use of the software and that it is online allowed our board to manage what was on the board and to make sure it was appealing to owners and residents.

Inconvénients :

I wish there where easy template layouts that we could use and that you offered backgrounds for these templates.

Reach is very accommodating and helpful. Their CMS is extremely user friendly!

Commentaires : Being able to quickly communicate to staff or members throughout the state. Staff being informed of local events also helps improve employee engagement.

Avantages :

CMS GUI is very intuitive for the most part. Love the dashboard and being able to quickly view status of all players, both in our HQ and throughout the state. Their software is reliable and consistent. Support staff is very helpful.

Inconvénients :

If I have to think of things that I don't like about the software, it would only be a chance to improve the consistency of weather feeds, although your software is probably pulling from a third-party so this doesn't reflect much on REACH. The only thing I can think to improve their product would be to implement the App for content management. I have downloaded it, however it appears it is still in production.