Avis clients sur Plotbox

You are paying for GREAT PEOPLE & a GREAT PRODUCT

Commentaires : Ditto what I said above.

Avantages :

The personal service is standard setting. Before you ball at the price imagine hiring a tech team who are at your disposal 24/7 to help with ANYTHING- it’s amazing. We love the software and it does EXACTLY as advertised, but the people are the best part. I actually asked them on our last call if they would develop database Managment software too because our other vendor is so weak compared to Plotbox!!!

Inconvénients :

I would have to really make something up here... everything we have wished was better they have taken into a development meeting. Maybe the one thing is a fixed checklist of processes to do the basics. It’s a Porsche but sometimes you just need to get groceries. A simplified 1-2-3 and you’re done would have been helpful getting started.

Takes on the routine tasks, so you can handle the important ones.

Commentaires : We have streamlined a lot of our processes using PlotBox and that being said, we can do even more than we already do. From inventory to contracts management to work orders, we've implemented new and better ways to ensure families are getting what they need when they need it. At the end of the day, it's made our lives in the office and on the grounds easier, but most importantly, you can tell the impression it leaves on families. The other day when helping a husband and wife with a work order, the husband expressed he was impressed when I told him I would submit his request into our work order system and he'd receive an update from me when it was completed with 1 week. If he had instead seen me go grab a pad of work orders and fill one out by hand, I can assure you he would have probably been more nervous that that paper was going to get where it needed to go. That small difference of interface made all the difference to him.

Avantages :

What I like most about PlotBox is the multitude of tools that our different teams can use. I spend most of my time using the CRM as I'm in charge of preneed for our Catholic Cemeteries. However, when spending time in the office, I inevitably end up helping someone find a location or submit a work order. Most everything that we do, we can do through PlotBox, which makes for an easy one-stop location to handle any type of interaction or transaction with a family. Meaning I'm not having to do anything but spend time attending to what the family actually needs help with instead of running around the office grabbing this form or making a copy of that map.

Inconvénients :

With any software, there are always things that could be improved. For me personally, the CRM does what is prescribes in terms of task management, lead management, follow up, and even things like quotations to families, however more robust reporting and some additional process specific customization for what we do at our cemetery would be nice to haves. As it stands, it's more than suitable for our needs in it's current form.

plotbox

Commentaires : still learning and growing on us.

Avantages :

It's cloud based and loads of space for improvement

Inconvénients :

here is more than 1 way to enter data but then the data doesn't seem to speak to itself in the plotbox. Accounts reports are not satisfactory. it's has loads of reports but not the one which we need.

Plotbox System Review

Commentaires : Overall experience has been excellent. Good support provided by the Support Team who are always helpful and will resolve problems as quickly as possible.

Avantages :

System is easy to use, reduces the likelihood of errors. Information easy to extract and easy to access when required.

Inconvénients :

Sometimes I feel that there is no need to keep updating the system - but this is only a minor con.

great service

Commentaires : 98% good

Avantages :

ease of access great at keeping stored information

Inconvénients :

sometimes doesnt show all bookings which can be quite frustrating when we have double booked when 1 booking hasnt shown up

Arkansas Memorial Gardens Cemetery

Commentaires : Scheduling services, finding Graves, finding headstones. etc.

Avantages :

The best thing about Plotbox is the ability to find and schedule services so quickly.

Inconvénients :

Although I understand that updates are necessary, many updates seem to disrupt things that are already working.

Excellent Product and Team

Commentaires : I would highly recommend Plotbox. It is a super system for cemeteries & crematorium administration, the mapping feature is amazing. I think it is a system that will only continue to develop.

Avantages :

The amount the system can do is fantastic. We use it for Cemeteries & Crematorium Administration. Once you have the training and have been working the system, it is a super to use.The mapping feature is great and it very helpful for the public searches for burials.

Inconvénients :

It does take a little time to get the way of it - like any new system. It has taken a little time to get the way of searching records - burials, plots etc.. but you do find your own way to navigate the system, to suit how you work.

Thank you all.

Commentaires : From the start Training commenced all worries are taken away as we were Manually still using books to record all information. Training was enjoyable with such an effective Team. since using I have encountered no issues at all. It is such an easy system to navigate and to locate all the information you need.

Avantages :

Yes the product is easy to use, it gives confidence and a quick response, all information is combined in one place at your fingertips, assurance and accuracy with the mapping system, I am an early user so have yet to discover, I have not had to use your helpdesk as yet!, so hopefully this shows an amazing easy to use system. The training given could not have been better, all worries are taken away, such a great friendly efficient Team from the start. Thank you

Inconvénients :

I am an early user so do not feel suggestions of improvement can be made as yet.Very easy to useIntegration with other apps fine. We have faced no problems at all.

Recent User

Commentaires : The benefits of Plotbox is it allows to store all documents related to a plot or deed from start to finish, from purchase of a lot, to purchasing merchandise to burial records, interments/disinterments and interment rights updates. And it will let you know if interment space is left in a grave which is crucial when doing a quick search.

Avantages :

Love the ease of use, entering data is very straightforward and is very much a step-by-step feel. The data is cross referenced throughout, references to deeds and contracts and Plot information is very easy to find!

Inconvénients :

What I liked least is when I need to upgrade or change information, some fields are easier than others to edit. For example an edit to a contract will void the contract and assign a new number to it.

One Stop Shop

Commentaires : Everyone we've worked with from Plotbox has been extremely engaged, helpful and pleasant to work with. I have seen the efficiencies created through the streamlining of process and ultimately a smoother delivery to the customer.

Avantages :

I like the ease of functionality and the ability to customize our own settings.

Inconvénients :

The integration with current process was very challenging as I'm sure it is with the introduction of new software for any company. Having an open mind when faced with change is an asset!

It's incredible what this team has put together on one, cloud based, cemetery software solution.

Commentaires : Incredible time saver! Less time meeting with families, recording records, researching historical information. In short... makes our job so much easier... and saves money.

Avantages :

*Mapping: Unlike any other mapping on the market. Uses your REAL aerial photo to use for mapping. Makes it so much easier for customers to find graves. *Document retention: Scan/attached relevant current and historical documentation to any transaction, burial, deed, or transfer record. Never go looking for it again. It's always attached for a quick review or question. *Cloud Based: PlotBox team handles all updates, backups, and IT. I'm a cemetery professional not an IT professional. Also, I can jump on PlotBox from home and assist staff that is in the office working with a family should they need my assistance. *Deed History: When plot transfers happen, PlotBox tracks all previous transactions and links them all together for a full view of the history of each plot (with all documentation) at your finger tips. *Permits: I can track all work being done in my cemetery from our own work, to all work done by outside contractors, and outside memorial companies. If a question arrises later, we have all documents, authorizations, and memorial spec drawings, all in one place for review at any time in the future. *Images: PlotBox allows you to attach images to plot records, interment records, etc., so you have a complete view of what is out on the grave, crypt, or niche, without leaving the office! *Aggregation of information: Bringing it all together.. Open up a decedent record and - BOOM there is everything related to that burial - linked and accessible!

Inconvénients :

Some minor features are still being cleaned up; however, the PlotBox team is constantly improving and upgrading the product. They take feedback well and institute fixes in a timely manner when a glitch is uncovered, which is rare.

Highly Recommended

Avantages :

What I enjoy most about Plotbox is the amount of time that it saves our staff. Our previous system was bare bones 1980's software that would only allow us to look up basic info like name, date of burial and location so for us it was like upgrading from a flip phone to an iPhone. The amount of data that you can upload is so helpful, vital deceased info, biographical info, photos, monument photos, notes etc. Having the locations linked on the cemetery map is a big plus when it comes to giving directions to a grave or trying to find it yourself. After implementing Plotbox we make less trips to our file room because most of the info we need to answer simple questions can be accessed through the software. It has streamlined every aspect of our operation from contracts to booking burials to completing burials to bookkeeping in one easy to use system. We have been using Plotbox for about 3-4 years at this point and still aren't even using all of the features that it has which I think is a testament to how much it can do and has to offer.

Inconvénients :

There are bugs that occasionally arise but with the built in chat function you can bring it to their attention immediately and they are quick to respond. They are very thorough with their follow up and don't rest until the issue is fixed and you are satisfied.

PlotBox Cemetery Management software review

Commentaires : Overall this is system is a major improvement from our previous software in its functionality and ease of use. We are still early in our use of the system and working out some kinks but the Plotbox team is responsive to our requests and actively working to fix issues. We have had to change some of our processes but overall it hasn’t created unmanageable change in our operations. We are looking forward to further integrating the software into operations.

Avantages :

• Plotbox has allowed us to digitize many of our previously handwritten processes, reducing the need for multiple points of data entry and reducing the chance for error. • The modules are fairly easy to use to quickly find information about a plot or burial. Information is easy to update and add to. • The creation of contracts and deeds by the software is quick and simple. • Cloud based software allows cemetery coordinators to complete sales at our remote cemeteries. • The mapping module is robust and easy to use. It provides a good overview of the cemeteries.

Inconvénients :

• Some of the processes can be confusing and cumbersome. Having a central point to enter all relevant burial or plot sale information would be ideal, rather than having to enter different pieces of information in multiple modules. • Our previous system was able to capture just the year, month or day, because Plotbox doesn’t allow this we lost a lot of important digital information that will have to be recreated and altered. • There are a lot of unused fields, making it easy to miss necessary fields we use in the clutter. A streamlined version would be ideal.

Making it Easier

Commentaires : I love being able to pull up a preneed contract immediately when you type in the owner name. In software we used before, we had to go to the vault to find index cards to locate information. I also enjoy being able to review the reports at the end of the month. Easier to manage the items that are being sold, review the sales agent contributions and overall sales reports in general. Much easier to review!
Our cemetery is 300 acres and Plotbox's mapping makes it easier to find a grave before you leave the office! You already have an idea where you need to go. Overall we made a great switch over to Plotbox.

Avantages :

The use of this software makes easier to meet with a customer in an office and literally select a location for the map, start the paperwork for signing and contract for purchase all in your office. Our employees enjoy being able to expedite the process. The software we used before was very dated and this change make a huge difference for them. The help desk is very friendly and very patient when you need help.

Inconvénients :

Like any software transition, it does requires patience to get through the training and the changes. Not knowing where to find the information you need. The concerns always start at the beginning but eventually soar into becoming second nature once using the program.

Plotbox changed the way we work

Commentaires : Saves time visiting cemeteries when you have the information at your fingertips. Better service for our users such as Funeral Directors and memorial masons. Customers can use' discovereverafter' feature.

Avantages :

Everything in one system, no separate add on's. Help at the touch of a button through 'chat' feature. Ongoing product back up with monthly meetings. Updates to system regularly. Regular product enhancements. System is portable, can be used out on site.

Inconvénients :

None. Everything has been amazing from start to finish.

PlotBox was right for us

Avantages :

For us, drone mapping was very important. While interacting with the customer, this map provides an overhead view of what you see in the field. It paints a more accuracy picture than paper maps.

Inconvénients :

At times there have been tweaks that we would personally make but the team is always improving the end user experience based on feedback.

PlotBox review

Commentaires : Overall, I'm very happy with PlotBox. We would not have been able to successfully work remotely without using PlotBox.

Avantages :

PlotBox has been immensely helpful while our staff has been working remotely during the pandemic. We have been able to easily send contracts to families, look up records, confirm grave availability and issue/ transfer deeds. If I have any questions or issues with the program the customer service agents are always available to help.

Inconvénients :

I would like to see the modules a little more streamlined. Instead of putting all the decedent's information into one place, I have to go into different modules to input the information. Because we're a government agency, we have to back up all of our records due to records retention laws. It was difficult to get all of the information that we put into PlotBox into our own system.

Innovative product with excellent support!

Commentaires : We picked the ‘basic’ package with mapping for 4 facilities and data migration/verification. We liked that the package could be tailored for our specific needs. We’ve really appreciated the mapping and data verification service that we wouldn’t have been able to get from any other supplier.Overall the project was really straightforward, painless and will help to bring a lot of efficiencies to our organization!

Avantages :

Before the project even began, we received a detailed documented data analysis which was really helpful to see how our data was going fit with the new system. With regards to the implementation of the system, we’ve found PlotBox staff to be incredibly communicative and flexible with us. We were kept well informed of timelines throughout the project. Towards the end of implementation, we found we needed more time to get used to the system and they were more than happy to push out the ‘go-live’ date until we were comfortable.With regards to system features, the mapping has been a real highlight for us. We’ve had 4 facilities mapped and haven’t looked back. It’s so easy now to find a plot and all records associated with it. We’ve found PlotBox’s support amazing. There’s a live chat available during business hours and loads of support documents on the system for when there’s no one around. It’s been invaluable for us to have those facilities available, especially during the go-live period.

Inconvénients :

We had to do quite a bit of work around the understanding of new workflows, and we’ve had to adapt our processes to work with the PlotBox system. Ultimately this will create efficiencies for our cemetery in the long-run, but it’ll probably take a little while before we fully see those benefits.

Cemeteries

Commentaires : My overall experience with plot box is a positive one, it definitely helps us by having it.

Avantages :

I like that I can go into plot box and bring up the location of a headstone on the map plus the headstone image and the names of the people that are in the grave. It can save a lot of time and it allows us to know if there is an actual headstone on the grave number or not.

Inconvénients :

When inputting information onto the plotbox I think there is a lot of info on the page that would not relate to us but might relate to someone else so can be time consuming putting on the information.

Plotbox

Commentaires : Plotbox has made the administration a streamlined service, it is effective and has made efficiencies within the team.

Avantages :

Easy to use following logical steps. Brings all information into one platform and gives Administration `eyes' on the ground with images uploaded per plot.

Inconvénients :

at present reporting functions but support looking at options.

Plotbox has what a cemetery needs.

Commentaires : I really like the software but the people there are really a testament of the great product!!!!

Avantages :

I like that we are able to customize so many things during set up. Customer service is the best I’ve ever experienced. There’s always someone there to help.

Inconvénients :

Just because we’re newer to system it’s hard to say. I know everything can be link and clicked so my worry is people might get confused or end up in wrong place.

Unbelievable customer support!

Commentaires : The user friendly data entry is a plus for our team. We can enter the data, print a copy for the customer and have the contract completed in a matter of minutes. My Director of Operations, and I would prefer to be sitting in front of a customer instead of being bogged down with paperwork.

Avantages :

Plotbox continues to change and update periodically to make the software better. The team listens and acts promptly to the request. The software can be customized for a particular need and is completed by the Plotbox team in a timely manner. I can always get an answer without waiting days!

Inconvénients :

Entry of the date gets me. I seem to forget to enter the year 1st. Also I prefer the system to save automatically a draft of my work in case I am interrupted and fail to do so prior to leaving my office. Not much to report here.

The PlotBox team is amazing, responsive, and attentive to our needs. Highly recommended!

Commentaires : We started benefiting from the data mapping on day 1. Now we have installed a PlotBox station in the lobby of our cemetery to use with families as they come into our office searching for loved one's graves.

Avantages :

A very smart choice for us to modernize our cemetery - PlotBox goes way beyond digital mapping with a real eye toward the future sustainability of cemeteries and memorial gardens.

Inconvénients :

It takes time to fully adopt the extensive functionality of PlotBox. You'll want to take your time to learn the many facets of this cutting-edge software. Fortunately, PlotBox walks you through one step at a time. You'll be up and running before long - and continuing to uncover more gems that will assist your cemetery staff.

Used daily in operation of our cemetery

Avantages :

We make the most use of the grave/plot search function and the record keeping.

Inconvénients :

We track some of our financial information through PlotBox and have found that the invoicing feature is not always the easiest to use. We would like to see a way to delete invoices.

Plotbox experience

Commentaires : Its makes managing burials and record keeping much more efficient.

Avantages :

It is very easy to use and support provided is excellent.

Inconvénients :

There are additional fields that would benefit when doing memorial safety testing and the FD portal would benefit from a text alert to the relevant officer.