Avis clients sur WellnessLiving

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Commentaires : Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Avantages :

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Inconvénients :

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Not worth it.

Commentaires : I'd say overall it was good in the beginning until they started making so many changes they couldn't keep up with themselves. I hope for their sake they can get it figured out, because they don't have an awesome reputation amongst studio [sensitive content hidden] right now. And our outboarding process was so painful it left a very bitter feeling around the whole experience. We weren't upset about the company when we first were leaving, we just needed something different, but they made it really hard not to be.

Avantages :

We signed up and used WellnessLiving for a couple of years before deciding to move on. It was comprehensive, relatively easy to use and had functions that we needed.

Inconvénients :

Every time they added new features, it was cool, but they never made any of the features awesome. They only worried about adding the new. Meanwhile, we had customer service issues every day because of the glitches in just the normal scheduling system. I didn't care about the upgrades if the basics didn't work. And our outboardinf process was a nightmare. They have outsourced their customer service and it is apparent. that they aren't actually concerned about the customer.

Great All-in-One Software, Excellent Customer Service!

Commentaires : It has been fantastic. The customer service has been quick to respond to our needs.

Avantages :

The scheduling and billing work exactly as needed. The fact that we can also do a lot of automated marketing is a major benefit. The software is highly versatile and can be suited to different business needs. The onboarding process was smoother than expected! Zapier and Mailchimp integrations are huge!

Inconvénients :

sometimes it can be just a little bit slow, but it doesn't happen often. We also have a lot of data so it is understandable.

Not Worth It

Commentaires : It was fine. The price was higher than I wanted to pay, but they offer so many things I thought it would be worth it. Unfortunately I found they offer many things but none of them are done well. I would not recommend wasting your time.

Avantages :

I liked the look of Wellness Living. It was easy to use. I liked the emailing and texting features as well as the reminders sent. I liked how easy it was to mark attendance.

Inconvénients :

This is an application that is meant for gyms. There are many similarities between gyms and music schools, but it felt like I was always trying to stick a square peg in a round hole. The scheduling aspect is key and didn’t function well for us. We use recurring lessons only and when their was a recurring issue with students being randomly dropped from their teacher’s schedule, customer service said it wasn’t a problem. That was the final straw for us.

Wellness Living has saved us tons of time and $$$!

Commentaires : We are keeping better track of our clients, able to offer memberships that are easy to sell and of high value to our members, all of which means higher revenue for us.

Avantages :

The customer service is amazing. If I can someone answers 98% of the time. The staff is polite, helpful and really cares about solving problems.

Inconvénients :

The only thing I wish is that we were charged in Canadian Dollors instead of USD.

I wanted to love it, but I feel like a QA tester most days.

Commentaires : I wanted to love the software. There are parts of it that are good but the day-to-day functionality seems to be quite poor due to bugs and glitches. All in all, I would recommend it for those who are scheduling in-person services only. However, DO NOT GO WITH THIS COMPANY if you are running online classes and events as it's more trouble than it's worth.I have spent more time in the 2 months of using WellnessLiving trying to figure out workarounds (on my own and with the support team) for basic things such as discount codes not working, and payment options not syncing with their events even though all settings are correct than 6 years of using Mindbody. I or my team are contacting the support team multiple times every week for glitches occurring in the software (not user error).When signing up for the software I was impressed with the friendliness and support of the onboarding and sales team but since we've been using the software I have not been impressed with the customer service - for instance, I tried to attend my account review meeting but this didn't go ahead and I have been unable to reach anybody to reschedule - this is poor in my view.However, I have to say that the technical support team is really helpful, they have helped us with issues many times but also many glitches have been sent to the engineering team to fix - not what you expect with the cost of the software.

Avantages :

- The onboarding process was good - communication and training were thorough.- Aesthetically pleasing UI.- Customization and implementation of widgets onto the existing website are very simple and only need basic HTML/CSS skills.- Community forum and knowledge base useful and easy to navigate.- Easy to access support over the phone.- Automatic sending of links for virtual classes and integrated Zoom works well (but not for recordings - see cons).- Generally good basic software for scheduling in-person sessions.

Inconvénients :

- Payment processing! Membership / one-off payments keep failing apparently due to the merchant processor PaySafe. We have pushed for this to be fixed and it's still pending. It is crucial for our business to take payments. We have lost revenue due to this.Online / recorded classes:- Automatic uploading of recordings doesn't work every time, therefore the video is lost and the client needs to be refunded or compensated.- Sometimes recorded videos don't play on the browser, and only on the client app (and vice versa), there doesn't seem to be a reason for this (have contacted customer support multiple times about this with no real resolution) resulting in the client needing to be refunded or compensated.

Takes Time & Effort But The Results Are Awesome

Avantages :

I love the depth of functionality especially around marketing automation. These features ensure all my clients receive the same level of attention. The support team is another great benefit. They are very quick to respond to questions.

Inconvénients :

At times, the interface is confusing. This is largely due to the array of customizations.

Stress Reliever and metric minder

Avantages :

It is a needed modern convenience for a business like mine. The appointment and class booking integrates with my point of sale and keeps track of everything

Inconvénients :

The app can be tempermental but not very often. Sometimes it is slow

Yoga Sol Review of Wellness Living

Commentaires : Great solution for our membership, ecommerce, class bookings and more. We are very happy with this software and the availability of support.

Avantages :

Very intuitive software with functionality for all of our business needs. We love having our own dedicated app and the back office app (Elevate) is a great tool for our staff. Very simple deployment.

Inconvénients :

At this point we don't have any serious concerns.

Excellent software tons of features

Commentaires : Harder to learn as lots of features

Avantages :

WellnessLiving is a powerful and user-friendly software solution that has significantly improved the efficiency and effectiveness of our yoga studio. While the only concern we had was the cost, the overall experience and support from WellnessLiving have been excellent. I would highly recommend it to any wellness or fitness business looking for a comprehensive management solution

Inconvénients :

I found the product expensive only reason we left

Wellness Living - Easy and Powerful

Commentaires : Besides all the great features of the Wellness Living software, the other over-the-top fabulous thing about switching to Wellness Living has been the way they take such great care of me. Wellness Living made it easy for me to switch to them. And, they provide an ongoing level of customer support that is really game-changing. I feel like they really care about my success. That is so refreshing in today's world.

Avantages :

For me, the biggest pros: - the system makes it so easy to communicate with my clients (yoga students), so it improves my overall customer service with my clients to a level I did not expect. - the Wellness Living system has improved communications between me as the yoga studio owner and my staff. Things like Tasks, Notes, Push notifications, and emails. - There are so many ways to configure things, it has helped our front desk check-in process considerably. - Clients are using our Wellness Living customer branded app at a level that is so helpful, it makes our lives easier.

Inconvénients :

I hope Wellness Living will continue to improve their Achieve app. This app can be so valuable for a yoga studio because everyone is getting so used to using apps now, and most apps having a similar way of navigating, so it can make it so new yoga teachers can learn how to do things with the ap very quickly, which will allow the yoga teacher to handle the check-in of a busy class more easily. Also, I hope Wellness Living increases their options for payment at the yoga studio front desk, as well as makes it more streamlined. My dream is that it is super simple for a yoga student to buy a water or rent a mat or towel, and we can charge them for it with just a few clicks or scans. The process for that works fine now, just every time saver is a big help in those 15 minutes before a yoga class starts and all the students are arriving.

Technical Department A+++

Commentaires : This company is amazing and is going to help me revolutionize our business! The onboarding process was seamless and the entire team was there for me every step of the way. The staff at Wellness Living are nothing short of excellent! From my very first sales call with [SENSITIVE CONTENT HIDDEN] to my onboardingn specialist [SENSITIVE CONTENT HIDDEN] both have been nice, knowledgable and helpful. What is more unbelievable is the customer service through the techincal department. I didn't realize I'd be getting such a supreme team package when I signed up, SO GLAD I DID! Sign up with Wellness Living, you WON'T REGRET IT!

Avantages :

The format of the software is easy to navigate, use and is friendly to a non technical user. The costomer service team is unreal. Any problem anytime I can call and they are ready to assist. This alone makes the software purchase worthwhile.

Inconvénients :

Like with any software there are occasional glitches. However, even with some small glitches sometimes, the technical department is ready to solve the problems and has done so in a timely way each time.

So happy we chose WellnessLiving over MINDBODY!

Commentaires : My overall experience has been GREAT! It is so user friendly, and has so many awesome customizations. SO EASY TO USE!

Avantages :

This software is what I wish I had for the past 5 years. The previous studio I had managed used MINDBODY, and it was the biggest headache of my job. WellnessLiving's software is beyond user friendly, and the support staff is phenomenal. They not only guide you to find the answers you are looking for, but they are patient and kind while doing it. With being in a brand new barre studio, this is EXACTLY what we were looking for. The customers absolutely love the software. It's so easy for them to book their classes, and purchase packages. I have had several customers come in and say they wished it was so easy to navigate for every studio. I asked curiously to see what the app was called that gave them so many issues, and of course it was MINDBODY! WellnessLiving has defiantly eased my mind, I couldn't be happier!

Inconvénients :

I honestly can't think of any, I only wish I would have found WellnessLiving first in my previous studio!

Happy Client

Commentaires : I was looking for a program that was less expensive than MindBody. I heard great things about Wellness Living and decided to give them a call. After my first demo session, I wished I would've called Wellness Living sooner. The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.

Avantages :

I love the branded app and the customer support has been phenomenal. Thank you!

Inconvénients :

I just wish I would've heard about this platform sooner.

WellnessLiving Review by a former Mindbody User

Commentaires : One of our primary reasons for switching was ease of use. WL has proven to be much easier to use and to train new staff to use. We've realized a substantial cost savings which was another reason for the switch. Overall our experience has been good. However, we've had some hiccups. We had WL do the data transfer for us which was a mistake. They didn't fully understand how we were running things in MBO and a lot of our data is now wrong. We've spent hundreds of hours on data clean up and fixes and we're not close to completing that. WL doesn't seem to be as flexible as some of their competitors so what we might have been able to create a workaround for in MBO, for example, is not possible in WL. In these cases feature requests are the only hope to get what you need out of the software and those require 25 identical requests or upvotes in order to be considered. Finally, telephone technical support is basically non-existent. You can call a toll-free number but there is no option to wait for someone. You are referred to the knowledge base (which has many gaps we've identified) or you are directed to get support via email. It is often impossible to get difficult concepts across to the tech support people via email when a phone call would be much easier. Overall our experience has been disappointing. We really wanted WellnessLiving to work for us and we are working hard to make it work. We feel bad because we told our staff it would be much better than it turned out to be.

Avantages :

Our cost is about half of what it was with Mindbody for 3 locations. The learning curve for our staff was fairly flat as WellnessLiving is user-friendly and mostly intuitive. An integrated rewards program means our clients can easily track points and redeem and use rewards themselves. Integrated email and messaging makes it very easy to communicate with clients from just about any screen in the software. We never need to export client contact information in order to send communications. Setting up classes and events is quick and easy. Visual indicators make it clear how different options function. Substituting teachers and changing existing classes is simple because the software leads you through the process step-by-step. Large icons and easy-to-read text make it great for touchscreens. The WellnessLiving Directory doesn't show competitor businesses to our clients. The Achieve mobile app is straightforward and easy to use. We feel like WL will help us increase our revenues through their integrated marketing features.

Inconvénients :

We ran WellnessLiving and Mindbody side-by-side for a month. On average, WellnessLiving would take anywhere from 7 to 30 seconds to check in a client to a class where Mindbody would take anywhere from 1 to 5 seconds. That slowness has been a big disappointment and frustration for us. Computer system requirements and internet speed requirements can make existing assets inadequate to the task and we've had to replace equipment in order for WL to work at some of our locations. If a client has a reservation, the Attendance List won't allow you to scan barcodes to check them in to class, it must be done manually. Some seemingly basic functions don't work. For example, the Next Class and Previous Class buttons will often take us to random times on different dates and even to different locations. Integrations are limited. Only Reserve with Google and ClassPass are integrated into the system which has meant more administrative work for us. The Achieve mobile app is slower than our previous app. The Rollover function still doesn't work (see a review from May, 2019 "Wanted WellnessLiving to Work for Me" about this issue).

Karma Yoga Live

Commentaires : overall good

Avantages :

visually easy to navigate. on demand schedule was included at the time of joining

Inconvénients :

Could not get immediate support. had to call the us which was expensive

Best club software!

Avantages :

I have used Mindbody, Shape.net, and other software that were not as user friendly and were over-priced. I have loved the support WellnessLiving offers as well as their monthly releases with new updates and features always trying to improve their product based on feedback.

Inconvénients :

I do not have any complaints and I would recommend Wellness Living to any business.

I've spent years searching for a software platform that can meet all my needs. I have finally found

Commentaires : I run group meditation sessions online. I've spent years searching for a software platform that can meet all my needs. I have finally found it!
Wellness living have been great to deal with. The onboarding process was simple and the on-going support has been amazing.
They are continually bringing out more features and I'm excited for what is to come!

Avantages :

Wellness Living allows me to manage my clients easily, nurture them with automated emailing, integrate with my website, manage payments. For my clients it is even better. I have also got the white label app, this means I have my own app. I never thought I'd get an app so quickly and so easily. Clients love it! They can watch meditations on demand, book classes, and manage their account.

Inconvénients :

FitVID video features and metrics could be improved. I.e. add to favourites, create playlists, improve the view Custom emails are great but missing some fields

Great platform

Commentaires : I would highly recommend it for small business owners. It makes your admin simple and accessible from any device.

Avantages :

I switched from MindBody after a year of frustration. WL was easy to navigate. The onboarding was seamless and I had zero interruptions in our day to day functionality. As an owner, I need a simple approach to managing my business and a quality member experience. WL delivered both!

Inconvénients :

I had a few issues with the Elevate app on my iPhone. it was slow to load and filter my views.

Switching to WellnessLiving was great for the "WellBeing" of our Business!

Commentaires : WellnessLiving offered everything our business needed at a fraction of the cost. We used Mindbody for many years before making the switch last October. We should have done it sooner! WellnessLiving has been an absolute dream in comparison. One of the best features is their Tech Support team. Every time I call with a question or an issue I need addressed, I'm given top notch attention and if they don't have an immediate answer they get back to me when they do. And in a timely manner I might add! They even call you back if you have to leave a message! To me, that is unheard of and makes their customer service the best I've had the pleasure to deal with. Every customer service representative I've dealt with has been extremely helpful and professional and has made calling tech support a pleasure rather than an inconvenience.

Avantages :

When we decided to make the switch from Mindbody to WellnessLiving we were nervous as it seemed such a daunting task. It proved to be the absolute opposite experience. The weeks of onboarding meetings with [SENSITIVE CONTENT] from the WellnessLiving team were so productive. He was patient and very clear about all aspects and features they had to offer as well as how to integrate their products into our business with the least disruption to our clients.

Inconvénients :

We have taken advantage of the Fitvid feature as we have gone completely virtual since the start of the Pandemic. We love this feature as it allows our clients to select classes from our our video library, if they are unable to take the virtual class. Unfortunately, the videos are very small on the screen and that has disappointed some of our clients.

We Love WellnessLiving!

Commentaires : Our overall experience with WellnessLiving has been amazing! It has brought organization, ease, and opportunities just to name a few. There is so much to explore within it's capabilities that we feel like we have only begun to scratch the surface. One of the best things about this company and what really makes it possible to take on so much new learning is the AMAZING customer support team that they have available on call to help walk you through every little question you have. When we were first getting up and running I sometimes called them multiple times a day. Their reps are patient and kind and go above and beyond to get you the help that you need. Recently I worked with [SENSITIVE CONTENT], one of their top level specialists who just happened to answer my call, he not only helped resolve my initial challenge, but ended up creating a solution to something much bigger for our company that I had not even know was possible simply through his interest and desire to help. This is a truly great company, built on growth, continuous improvement, and supporting the client. I couldn't recommend them more.

Avantages :

I love the customizability, attention to detail, and opportunities that this WellnessLiving creates both to help you run your business better, but also to grow your business as well.

Inconvénients :

This is ultimately a good thing, but initially, this software has so much ability and features that it does take a bit of time to really get the hang of everything. Luckily, they have an amazing customer support team that you can call anytime.

Best bang for your buck by far.

Commentaires : Very positive. Fantastic communication and support throughout the journey.

Avantages :

Fantastic tech support, and constantly updating new features with community forum.

Inconvénients :

Can get expensive with multiple locations and sending out lots of SMS

Awful - All attempts to fix by management have been lackluster and ineffective.

Commentaires : None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.

Avantages :

We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.

Inconvénients :

This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable. For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless. Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable. Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself. In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense. The decision to move to this software may have been the biggest mistake my company has made in 5+ years.

WellnessLiving Review

Commentaires : Overall, I like all of the features and I especially appreciate how affordable it is!

Avantages :

I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!

Inconvénients :

I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.

Long time user, I love WL!!

Commentaires : I recommend this software to anyone starting a fitness business. They take into consideration that we are in the business of health and wellness and have kept the software simple to use yet it has the ability to do as much as you need it to.

Avantages :

I did not look forward to converting from a different software company, but the transition was so simple. I had excellent support from the WL team and ALL my data imported successfully. I've been with WL for 7 years and would never consider switching again. The software is easy to use and so customizable. Perfect for a small or large staff. I can easily access reports and creating new packages is a breeze. What sold me initially is the one stop shop- software, email campaigns, reviews, and an app all for one price!!

Inconvénients :

The company has grown fast and they do their best but they could use a bigger customer service dept. I always get an answer, just not always right away.