Avis clients sur Dialshree

En savoir plus sur Dialshree

Logiciel pour call centers doté de fonctionnalités supplémentaires telles qu'un enregistreur vocal, une solution VoIP, un numéroteur sortant, une solution IPPBX et une solution basée sur Asterisk.

En savoir plus sur Dialshree

Avantages :

Help us to export reports very easily. All the required details are available on screen(RTA).

Inconvénients :

Email Notification regarding Space of Hard disk.

Dialshree - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,9/10

Dialshree a reçu une note globale de 4,6 étoiles sur 5 d'après 51 avis d'utilisateurs publiés sur Capterra.

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Vinay
Vinay
System Architect (Inde)
Utilisateur LinkedIn vérifié
Services financiers, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Elision

5,0 il y a 8 mois

Commentaires : Appreciated to [SENSITIVE CONTENT] to quick support. But need to some changes in call log process because when i call on support number than no one answer the call in first time. I have to wait for engineer.

Avantages :

Dial Shree software is users friendly software and easy to manage all things in single place and appreciate to Elision Tream for Disposition Bucket, Sticky group, recording access features.

Inconvénients :

Unable to update multiple sms templates. Have to repeat all process to add new template in every time. Dial Shree Software GUI is very slow to make any changes according to other software GUI. Like Vicidial GUI.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Vinay, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Prasad
Business Analyst- IT (Inde)
Assurance, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Simple and Efficient product to resolve all you Call center dialing queries.

5,0 il y a 9 mois

Commentaires : We are using the Software for more than 3 years now. The GUI is simple and eye catching. the support team is out standing. specially [SENSITIVE CONTENT] are the core guys on whom you can trust on delivering the requirement on time or before time. overall the support staff is very humble and always on quick action mode which is very remarkable.
A special thank to [SENSITIVE CONTENT] as well. very polite person and always guides in right path for the product selection and other services selection.

Avantages :

Its a very User friendly Software to use and micro level bifurcation of the States help to understand the productivity in simple way. Reporting tool, IVR Flow Tool, Disposition Grouping are the major pros of this software.

Inconvénients :

Well there are not many but if Elision team can work on sorting the uploaded list data date wise in acceding order along with user mapping will be an additional benefit.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Prasad, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Shantanu
Team Lead (Inde)
Services aux consommateurs, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly

3,0 il y a 3 ans

Commentaires : Overall good.But need to work on agent time details(agent reports).For example agent has completed 09 hours of shift but it is showing only 08 hours from outside & when we check it from inside it is showing 09 hours.

Avantages :

help us to export reports very easily.All the required details are available on screen(RTA)

Inconvénients :

Sometimes it got too slow that agents are unable to logged in

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Shantanu, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Nigel
Director (Thaïlande)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Reliable Dialer - Highly Recommended.

5,0 il y a 2 ans

Commentaires : Our agents are able to use dialshree to contact our customers without much downtime. So far it has been very reliable and highly customisable with our CRM via API.

Avantages :

It's reliable and highly customisable with our CRM. Comes with lots of reports and very easy to use. Our agents took less than 1 hour to learn how to use the software. I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.

Inconvénients :

There were some small issues with the software in the past but the team solved it quickly. They should also increase the security of the dialer.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Nigel, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Feeroz
Site Lead IT (Inde)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good services

5,0 il y a 8 mois

Avantages :

With new technology and easy to use and timely updates with good customer support

Inconvénients :

A few patches to be updated. Sometimes the software does not come with required features and need to be deployed separately.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Feeroz, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Nabarun
RETAIL CALL CENTER (Inde)
Assurance, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Superb! user friendly and flexible application

4,0 il y a 9 mois

Commentaires : As of now seems Great! as team is Very supportive to equipped us with all requirement of call center hassle free

Avantages :

1. This software support all major technologies which help easy integrations with various software of company. 2. It has all the standard services required to run a call center plus flexible to customize as per our requirement. 3. in overall 2 years we had hardly any downtime you can consider not even 8hrs overall as of now.

Inconvénients :

1. Customization time & cost for a specific requirement can be high sometimes. 2. few Business analytic cannot be extracted directly in view formats however same can be downloaded in raw format and can make report.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Nabarun, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Muthu
Deputy Manager Quality (Inde)
Assurance, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Structural Importance of Dialshree

5,0 il y a 9 mois

Avantages :

If you really want to understand the flexibility then once we should use the dialshree. As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also

Inconvénients :

We can go on adding more features to it and Dial Shree technical is always ready to supportive so my suggestion would be improving reports part - There are so many reports which we can add to it

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Muthu, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Sharauf
Team Leader Customer Service (Inde)
Textile, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good Product

4,0 il y a 8 mois

Commentaires : Good Product Amazing customer support especially [SENSITIVE CONTENT] he is always available for help.

Avantages :

The RTM facility to download reports and check calls in the queue is impressive.

Inconvénients :

It shows me a sales report and details about it which is always 0 and I have no use case. Instead, another report should be populated which will be vital to me.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Sharauf, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Somesh
Operations AM (Inde)
Production audiovisuelle, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing Predictive Dialer

5,0 il y a 7 mois

Commentaires : It has been a good experience using dialshree for more than 4+ years since I am part of my organization

Avantages :

Good Accessibility, Easy to Understand, Can do things without support help

Inconvénients :

Nothing as such it has been a good expereince

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Somesh, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Uday
Deputy Manager (Inde)
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Suitable product for Outbound

5,0 il y a 2 mois Nouveau

Commentaires : Overall nice experience

Avantages :

This is best product for doing outbound calling with all dialing modes include Predictive one

Inconvénients :

They need to work on Inbound reporting in the details

Réponse de l'équipe de Elision Technolab

il y a 4 semaines

Dear Uday, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

David
Sales Director (É.-U.)
Assurance, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Wonderful Dialer

5,0 il y a 2 ans

Avantages :

Dialshree has increased our time management and contact ratio for our sales organization. [SENSITIVE CONTENT HIDDEN] has been a great representative for DialShree and keeps us up to date with the account management. The entire team at Elision has been very helpful with the implementation with the setup, roll out, and everyday use.

Inconvénients :

I can't say that t his is a con, more of a suggestion. For our use it would be nice to have a feature to automatically reset lists to be contacted on a scheduled basis.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear David, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Sunil
Manager (Inde)
Automobile, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Dialshree over Ameyo

4,0 il y a 3 ans

Commentaires : I have been associated with Dialshree since 7 years now, used in my last organisation as well. You guys are doing good job.

Avantages :

Real time Screen, where we can actually view agents real time activity.

Inconvénients :

Nothing, You guys are doing good job and keep doing the same.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Sunil, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Jai
Jai
Player Service Head (Inde)
Utilisateur LinkedIn vérifié
Jeux d’argent et casinos, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Elision : Dialshree, ease of usage

5,0 il y a 3 ans

Commentaires : Amazing product & service. Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.

Avantages :

You can micro manage what you would like to do with your campaign.

Inconvénients :

Nothing. Everything is very well thought of. What ever you need can be done by the team under user specific development in no time.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Jai, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Atik
Assistant Manager MIS (Inde)
Services aux consommateurs, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Elision is a Nice product for outbound calling

4,0 il y a 3 ans

Commentaires : Overall experience is good

Avantages :

This software is easy to use, exporting required reports , change user roles

Inconvénients :

All reporting options are not available in export report section. if list exporting option by selecting date like entry date or modify date and by selecting status, that will be most useful for everyone.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Atik, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Neeraj
IT-Project Manager (Inde)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly Software

4,0 il y a 3 ans

Commentaires : We are running our operation via dial shree from last 4+ years and its resolved our many reports and calling related issue.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.

Avantages :

User Friendly Software Easy to Customized Additional Features

Inconvénients :

Taking time in Customization and sometime very hard to get update.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Neeraj, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're still facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Mallinath
System Administrator (Inde)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Service is prompt & good.

5,0 il y a 5 ans

Avantages :

All reports are getting correct from this software . in call center reporting part is very important CDR APR

Inconvénients :

On real time Screen not getting details correct. Recording part:- Recording file name is should proper date_time_agent name_campaign name_phone number Email Notification regarding Space of Hard disk

Réponse de l'équipe de Elision Technolab

il y a 3 mois

Dear Mallinath, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're still facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Richa
Network Engineer (Inde)
Administration publique, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly

4,0 il y a 8 mois

Commentaires : Overall experience is good, it is user friendly. But sometimes takes a lot of time to resolve any issue. Also for analysis of new feature or checking of the feasibility takes lot of time. Support team is good.

Avantages :

User friendly, Can make changes according to our needs

Inconvénients :

In order to check the feasibility of any new feature team takes lot of time

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Richa, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Kapil
Manager-MIS (Inde)
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Overall Quality

4,0 il y a 3 ans

Commentaires : it is good to use and perform.

Avantages :

Overall Quality is good, ease to use and modification option are available according to user business.

Inconvénients :

Many thing which we are like to use, But user friendly UI is best.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Kapil, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Rene
Rene
Marketing Director (É.-U.)
Utilisateur LinkedIn vérifié
Télécommunications, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great attention to details

5,0 il y a 4 ans

Commentaires : Good Company, Good Company!

Avantages :

Great, we had some user errors on our end. They provided the time to help out within a few moments time.

Inconvénients :

That they couldn't complete the task within 10 min time :)

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Rene, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're still facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Imran
Team Leader (Inde)
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

dailshree

5,0 il y a 8 mois

Commentaires : Great experience as getting proper support from Dialshree Team which is most important for all.

Avantages :

Support System is supperb and getting proper support from team

Inconvénients :

nothing as there is nothing to be not like.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Imran, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Jay
IT (Inde)
Télécommunications, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Dialshree Review for Elision

5,0 il y a 6 mois

Commentaires : It is very user friendly for any type of BPO

Avantages :

everything is good but reporting and easy to implement client API.

Inconvénients :

Nothing, All application and integration is up to date

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Jay, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Rizwan
Assistant Manager (Inde)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome Product & Amazing to use. Highly recommendable

5,0 il y a 7 mois

Commentaires : Awesome

Avantages :

Features like monitoring the different queue and getting feasibility of realtime reports

Inconvénients :

No negative issues seen only positive and very easy to use

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Rizwan, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Sameer
It (Inde)
Réseaux informatiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Software good

5,0 il y a 7 mois

Commentaires : Yes this is business solving product

Avantages :

Recording feature is so nice in this product

Inconvénients :

No there is no leaset in this software this so user friendly

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Sameer, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Ajay
MIS (Inde)
Banque, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Got very good experience. easy to use got software

5,0 il y a 5 ans

Commentaires : It reduced our cost and time

Avantages :

Software is easy to use and features are very easy to understand. money is worth for this software.

Réponse de l'équipe de Elision Technolab

il y a 3 mois

Dear Ajay, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're still facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec

Kunal
Team Lead (Inde)
Automobile, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Features of Dialshree

4,0 il y a 3 ans

Avantages :

Easy to use and functionality of dial er.

Inconvénients :

All options are visible to all and it is confusion able.

Réponse de l'équipe de Elision Technologies

il y a 3 mois

Dear Kunal, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec