Avis clients sur Dialshree

Elision

Commentaires : Appreciated to [SENSITIVE CONTENT] to quick support. But need to some changes in call log process because when i call on support number than no one answer the call in first time. I have to wait for engineer.

Avantages :

Dial Shree software is users friendly software and easy to manage all things in single place and appreciate to Elision Tream for Disposition Bucket, Sticky group, recording access features.

Inconvénients :

Unable to update multiple sms templates. Have to repeat all process to add new template in every time. Dial Shree Software GUI is very slow to make any changes according to other software GUI. Like Vicidial GUI.

DialShree - A Game Changer

Commentaires : Super! Our agents are using it dialy and they are finding it very user friendly.

Avantages :

Using DialShree from Elision has been a game-changer for our contact center operations. The robust reporting capabilities have provided us with valuable insights, enabling us to optimize our customer interactions and boost agent performance. Moreover, the advanced IVRS and Automated Call Distribution features have significantly improved our call routing, resulting in efficient and personalized experiences for our customers. We highly recommend DialShree and commend Elision for their top-notch product and excellent service.

Inconvénients :

Sometimes system goes hang due to internet fluctuations, however rest is super good.

Technical Support Manager

Commentaires : Now we are happy to use this Dialshree application

Avantages :

**Auto Redialing missed Calls The application provides a satisfying user experience, with specific praise for its functionality.

Inconvénients :

The system includes default reports and schedules maintenance times to ensure effective performance and upkeep.

User Friendly

Commentaires : Overall good.But need to work on agent time details(agent reports).For example agent has completed 09 hours of shift but it is showing only 08 hours from outside & when we check it from inside it is showing 09 hours.

Avantages :

help us to export reports very easily.All the required details are available on screen(RTA)

Inconvénients :

Sometimes it got too slow that agents are unable to logged in

A Simple and Efficient product to resolve all you Call center dialing queries.

Commentaires : We are using the Software for more than 3 years now. The GUI is simple and eye catching. the support team is out standing. specially [SENSITIVE CONTENT] are the core guys on whom you can trust on delivering the requirement on time or before time. overall the support staff is very humble and always on quick action mode which is very remarkable.
A special thank to [SENSITIVE CONTENT] as well. very polite person and always guides in right path for the product selection and other services selection.

Avantages :

Its a very User friendly Software to use and micro level bifurcation of the States help to understand the productivity in simple way. Reporting tool, IVR Flow Tool, Disposition Grouping are the major pros of this software.

Inconvénients :

Well there are not many but if Elision team can work on sorting the uploaded list data date wise in acceding order along with user mapping will be an additional benefit.

Reliable Dialer - Highly Recommended.

Commentaires : Our agents are able to use dialshree to contact our customers without much downtime. So far it has been very reliable and highly customisable with our CRM via API.

Avantages :

It's reliable and highly customisable with our CRM. Comes with lots of reports and very easy to use. Our agents took less than 1 hour to learn how to use the software. I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.

Inconvénients :

There were some small issues with the software in the past but the team solved it quickly. They should also increase the security of the dialer.

Collection Module supported us automized our operations.

Commentaires : Amazing experience with team elision, they are quick and professional. Always happy to support and help.

Avantages :

DialShree by Elision is super equiped with productive features and modules, collection module helped us to send auto reminders, auto calling facility cut down our operational work. integrated payment utility worked like magic, and it helped us to identitfy the debtors and already paid ones.

Inconvénients :

Well so far it's a platform with super functionalities and reports, nothing from our side which should be optimized. All good.

Superb! user friendly and flexible application

Commentaires : As of now seems Great! as team is Very supportive to equipped us with all requirement of call center hassle free

Avantages :

1. This software support all major technologies which help easy integrations with various software of company. 2. It has all the standard services required to run a call center plus flexible to customize as per our requirement. 3. in overall 2 years we had hardly any downtime you can consider not even 8hrs overall as of now.

Inconvénients :

1. Customization time & cost for a specific requirement can be high sometimes. 2. few Business analytic cannot be extracted directly in view formats however same can be downloaded in raw format and can make report.

ELISION DIALSHREE

Avantages :

Dialshree Progressive Dialer,Auto Dialer, Power Dialer, Predictive Dialer Easy to use for all functions are available in front at side. elision team are quick support

Inconvénients :

Nothing as of now. Everything is working well.

Customer Experience with DialShree

Commentaires : The seamless WhatsApp integration was a game-changer, enabling us to reach customers on a platform they use daily. The ability to maintain conversation history and context has greatly enhanced our customer service experience.

Avantages :

Top Notch Customer Experience with DialShree Auto dialing process for the calling process

Inconvénients :

Our experience with DialShree has been nothing short of transformative. The omnichannel communication capabilities have allowed us to connect with our customers across platforms without missing a beat

DialShree is super helpful with its intelligent call routing methods & productive features!

Commentaires : Great experience with good support team. Very happy to work with [sensitive content hidden].

Avantages :

Splendid platform with super routing methods like skilled based routing, sticky agent, language based routing, it helped us to cut down customer waiting time & repetitive customer calls on same subject. Also lead management module helped us to gain leads by 3x.

Inconvénients :

Nothing as such but fewer more customization will make the product even super.

DialShree is recommended for better agent productivity & efficiency

Commentaires : Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.

Avantages :

DialShree has revolutionized our contact center operations, significantly enhancing our agent productivity and efficiency. The sticky agent feature ensures that customers are consistently connected with the same agent, fostering personalized and seamless interactions. With skill-based routing and a Multilevel IVRS system, our call routing has become smarter and more streamlined, enabling us to deliver exceptional customer experiences. We highly recommend DialShree for its remarkable capabilities in optimizing agent performance and customer service.

Inconvénients :

Nothing as such, but few modules can be added at product level.

Wonderful Dialer

Avantages :

Dialshree has increased our time management and contact ratio for our sales organization. [SENSITIVE CONTENT HIDDEN] has been a great representative for DialShree and keeps us up to date with the account management. The entire team at Elision has been very helpful with the implementation with the setup, roll out, and everyday use.

Inconvénients :

I can't say that t his is a con, more of a suggestion. For our use it would be nice to have a feature to automatically reset lists to be contacted on a scheduled basis.

DialShree is recommended not only as a dialer but as comprehensive contact center software

Avantages :

DialShree's cloud-based contact center solution has revolutionized our customer service operations. Its seamless integration and advanced features have significantly improved our team's efficiency and patient satisfaction.The comprehensive reports and call logs provided by DialShree have empowered our management team with valuable insights into our contact center performance. So this really helped us driving better decision making as well as optimising our operations for better patient experience & wellness. DialShree is really recommended.

Inconvénients :

Nothing such a bad thing that we observed. But few reports are available on demand, they can be covered as default as well.

Finest Cloud based Call Center Solution

Commentaires : Really great experience working with DialShree, their solution is advanced to match with market requirements. Support is also quick and smooth, our experience with [sensitive content hidden] is really great.

Avantages :

Switching to a cloud-based call center solution with DTMF IVR was a game-changer for our business. The seamless setup process and intuitive DTMF IVR interface allowed our customers to resolve queries independently, reducing wait times. Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.

Inconvénients :

Sometimes call drop issue happens, but that is not frequent.

Good services

Avantages :

With new technology and easy to use and timely updates with good customer support

Inconvénients :

A few patches to be updated. Sometimes the software does not come with required features and need to be deployed separately.

DialShree is recommended - Best in class for Healthcare

Commentaires : Super experience, from start to deployment - They are swift and super supportive. Deployment happened smoothly & platform is led with all the features and call distribution along with in depth reports made our life super easy.

Avantages :

The ACD facility offered by Elision has significantly improved our call routing efficiency. It has streamlined our operations, reduced wait times for patients, and enhanced our overall patient experience. The customized reports provided by Elision have revolutionized our contact center operations. Highly recommended

Inconvénients :

Nothing at the moment, so far so good. Support is also supportive & onsite experience is also good.

Best as unified communication platform

Commentaires : Our process was suffering with previous platforms & our agents were not able to get best result out of it, but Dialshree did good job for us.

Avantages :

IVR and unified communication made our work and process lot easier, omnichannel platform made client interaction uniformed & IVR and skill based routing method saved our time & increased customer satisfaction.

Inconvénients :

Initially it took time to understand that how platform works, but gradually it turned into the best platform we have used so far.

Dialshree over Ameyo

Commentaires : I have been associated with Dialshree since 7 years now, used in my last organisation as well. You guys are doing good job.

Avantages :

Real time Screen, where we can actually view agents real time activity.

Inconvénients :

Nothing, You guys are doing good job and keep doing the same.

Dialshree - Recommended

Commentaires : So far so good. Dialshree fulfilling our process requirements

Avantages :

DialShree supports Omnichannel like Phone Calls, WhatsApp, Social Media, SMS, Email, Video Call, and Screen Share. All communication channels will be available as integral features within Dialshree. All the features are impactful. very easy to use as team provide constant support and training.

Inconvénients :

SMS Templates customization can be difficult at times. But their team assist us with everything.

Structural Importance of Dialshree

Avantages :

If you really want to understand the flexibility then once we should use the dialshree. As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also

Inconvénients :

We can go on adding more features to it and Dial Shree technical is always ready to supportive so my suggestion would be improving reports part - There are so many reports which we can add to it

DialShree comes with vast customizable Reports & call routing methods!

Commentaires : Really great experience working with them

Avantages :

Best on our nature of business, workflow automation is a key. Call routing methods including sticky agent, language based routing helped us to reduce the time & given our customers personlized experience, entire process was smooth & support team is apt.

Inconvénients :

Well couple of features we had to implement considering our process on top of solution, though Elision has advanced team of professional, hence we didn't face any issue.

Very smooth and user friendly - Omnichannel works like magic for Customer experience!

Commentaires : Great experience, especially [sensitive content] is really supportive and helpful whenever required.

Avantages :

widely customizable without any limitation is such a great feature in comparison of other product, super user friendly UI & customer support is cherry on the cake!

Inconvénients :

Some reports should be added upfront, rest is good

User & Customer Centric Call Center Solution

Avantages :

It's user interface and in depth, insightful reports does our major work! Support team is very active & knowledgeable. Customization is also one of the major plus point associated with platform.

Inconvénients :

Sometimes call drop happens, other than that all works fine.

Elision : Dialshree, ease of usage

Commentaires : Amazing product & service. Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.

Avantages :

You can micro manage what you would like to do with your campaign.

Inconvénients :

Nothing. Everything is very well thought of. What ever you need can be done by the team under user specific development in no time.