Avis clients sur BOSSDesk

No programming knowledge No problem

Commentaires : My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Avantages :

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Inconvénients :

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

BOSS Desk is an essential daily tool

Avantages :

As a help desk tool, BOSS is essential for my daily workflow. Without BOSS to capture and organize incoming help desk requests, my job would be more challenging. BOSS also makes it easy to search and recall previous tickets for a great knowledge base resource.

Inconvénients :

As an inventory tracking tool, BOSS falls short. However, if BOSS captures assets, the information it gathers is definitely helpful.

Technology Specialist

Commentaires : It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

HOC IT review

Commentaires : It has been great. We have really tuned it well and it works great for our current environment. We use more and more features everyday as we get things setup and settled.

Avantages :

It's ticket management system. It has worked wonders for us. Both with helping us internally and externally with other vendors

Inconvénients :

Its not always the best when reporting a PCs activity. Sometimes it won't catch that a computer is online and display current info

BOSSDesk Review

Avantages :

I like the customization options and flexibility the product gives. There are almost infinite ways to set it up and utilize the features. I like that customer comments go into the design and the workflows which enable customers to automate a lot of functions.

Inconvénients :

Easily accessible video tutorials or webinars would be helpful for beginner admins for setting up catalogs and workflows.

Henry County BOC BOSSDesk Survey

Commentaires : They have exceptional customer service, are quick to respond, and overall extremely attentive.

Avantages :

I am most impressed with the ability to handle change management processes.

Inconvénients :

N/A. We have changes we need to make for ourselves to get full use of the BOSSDesk product.

Best Tech Support Solution

Commentaires : Exceptional. There is always something new to learn and make it adapt to my day-to-day needs.

Avantages :

The ability to help users with their technical needs through a ticket management system.

Inconvénients :

Thus far there is nothing. BossDesk has everything you could possibly need to work for you and your organization.

Great software!

Commentaires : Wonderful! Great product, amazing staff. We have had nothing but good experiences.

Avantages :

The speed and fluidity. That was a big thing for us moving from our last system - it was slow and clunky when trying to manage the smallest bits of information. BossDesk performance has never dropped or slowed throughout our integration process.

Inconvénients :

Not much, but sometimes, it does feel a little lightweight. However, every week, more and more features are being added, so I do not think that that will be an issue three years from now.

I love BOSS Desk!

Commentaires : Overall I am very happy, and think it's a great way to manage a help desk ticketing system.

Avantages :

Fast, easy and intuitive! I really enjoy using this product for managing my tickets.

Inconvénients :

The knowledge base functions aren't as robust as I would like, but still very functional.

Help desk support

Avantages :

Easy to use ticket management system for Help Desk.

Inconvénients :

Some of the ticket features like adding time are not in the close function.

Support Needs

Avantages :

This application is very intuitive and very customizable.

Inconvénients :

The Role options, but those are currently being worked on to increase the flexibility in that feature.

BOSS is on point

Commentaires : Working with BOSS is great. The product is solid and support is fantastic. I appreciate how responsive they are to customer suggestions and that they engage with us personally to make sure we understand new features and functionality as it is added.

Avantages :

The software does exactly what we need. Great ticketing system, combined with very good inventory control tools. Very robust reporting. My favorite aspect of working with BOSS is the fact that they remain flexible in adding features and functionality based in customer feedback and do so relatively quickly.

Inconvénients :

Have no concerns - it meets our needs perfectly.

BOSSDesk

Commentaires : BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests. One of the easiest relationships we have with a vendor.

Avantages :

The Company behind it. We have had this product for over 15 years. Any time we have a product need or suggestion we only have to reach out and they listen to our requests. Within a short period of time we find our request available in the product

Inconvénients :

None so far, I have nothing to report in this field, but it is mandatory :/

My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk.

Commentaires : Implements our service response and keeps history.

Avantages :

Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

Inconvénients :

Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

Good solid ticketing and asset management

Commentaires : Its been great. Support is responsive and since they are a smaller company they care about each client

Avantages :

Good support and good for the cost ticketing system

Inconvénients :

That it requires a linux vm and a windows vm to run the on-premise deployment

BOSS Support Central

Commentaires : We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Avantages :

Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Inconvénients :

We had to create a few reports on our own, but that will be true with any system.

BOSS Solutions Review

Commentaires : The BOSS Support Central Solution is great for supporting our 225 plus grocery stores, 2 distribution centers, 3 corporate offices, and multiple satellite offices. We work in an ever changing world so having the great customer support from BOSS make it easier for my team to support our customers.

Avantages :

Simple integration and get data/reports from.

Inconvénients :

Would like to get more date from the notes in reports, meaning the ability to pull time from an individual agent in multiple tickets though out a day/week.

Great product for IT!

Commentaires : BOSS has been a great product within our county, allowing IT to better streamline support needs. BOSS support has also been great to work with and help us get to where we are going!

Avantages :

Love the ability to create electronic forms that automatically generate Support tickets based on different fields on the form. Really a time saver for IT staff!

Inconvénients :

The Reporting tools and Survey capture/reporting could be better.

Decent Ticketing and Asset management system

Avantages :

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

Inconvénients :

I wish that it's speed was a little better, that might be partially due to the VM that it's on and I plan on bumping it up when I have resources available.

BOSSDesk is one of the best.

Commentaires : We have had great success with this product.

Avantages :

Customer support is fantastic. They are quick and usually resolve issues very quickly.

Inconvénients :

Nothing comes to mind with this with me not liking this product. All is great.

BOSSDesk ITSM Solution

Commentaires : Overall, BOSSDesk is good tool to manage tickets and multiple customers. SLA customisation is really handy.

Avantages :

Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.

Inconvénients :

Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken

It is simple to place work orders and look at history by customer.

Avantages :

Simplicity of submitting and reviewing work orders and queues, seeing subordinate work orders under master work orders

Inconvénients :

Data Report building and lack of ease of customization without Administrative access, slowness of viewing different screens.

Very good, great support

Avantages :

The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

Inconvénients :

Mobility, but you are in the process of upgrading the specs we need. Assets scanning bar codes will be better too.

BOSSDesk continues to amaze

Commentaires : The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.

Avantages :

The ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.

Inconvénients :

reporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.

Best ITSM Platform for the pricing

Avantages :

Ease of use, reporting, tickets routing, and escalation

Inconvénients :

None of the features are irrelevant to me