Avis clients sur Employment Hero

Love the platform, makes on boarding new employees a breeze.

Commentaires : Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Avantages :

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Inconvénients :

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

The BEST HR and Payroll platform

Commentaires : We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Avantages :

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

Inconvénients :

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

Not a happy customer

Commentaires : Would NOT recommend this platform.

Avantages :

The onboarding was the main function, and it doesn't work very well

Inconvénients :

A few weeks after entering the contract, the company re-vamped the whole site and gave my employees a totally new app. All very confusing having to re-learn the layout etc. Then they 'Bully" me into having to complete their requirements or face an increase in the cost of the contract - at the same time reminding me that I have signed up for 12 months.

Employment Hero was supposed to make our life easier...

Commentaires : Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Avantages :

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Inconvénients :

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Great Aus based HRIS

Commentaires : Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Avantages :

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Inconvénients :

Support queries take a long time to get a response.

HR Manager review

Commentaires : We have had a really positive experience. For a well priced, off the shelf package it is very good. Service is not always available immediately but is always helpful and friendly. The experience continues to get better as the product constantly improves.

Avantages :

Great off the shelf product for managing a small to medium size business. There is enough customisation to add the features we need and all of the basic HR functions are available. The service is great (may need to wait for a reply but very helpful and friendly).

Inconvénients :

The Certification function is not yet perfect but I'm sure this will evolve with time. Employment Hero continue to develop and enhance the product.

HR Saviour!

Commentaires : Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.

Avantages :

- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!

Inconvénients :

Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding

Happy

Commentaires : Great!

Avantages :

Recruitment is so easy to use Very happy with the Recruitment Feature in Employment Hero. It makes hiring so much easier.Employee onboarding would have to be one of my favourite features along with tracking courses.

Inconvénients :

Email coming through at times outside the times we have individually dedicated.

Easy HR and Recruitment

Commentaires : Amazing support and the developments just keep coming.

Avantages :

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

Inconvénients :

I think the email notification settings need improvement

Employment Hero Review

Commentaires : I have had a great experience with Employment Hero

Avantages :

I love that we have an end to end HRIS solution within Employment Hero, we can manage all aspects from Recruitment to onboarding, offboarding, asset management, recruitment, training, goal setting, performance management and compliance.

Inconvénients :

Reporting is not as savy as I would have liked.

HR made easy

Commentaires : The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome.
We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Avantages :

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Inconvénients :

Not so much as liking least but it just took a while to work out which information was where in the menu

Great product

Commentaires : It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Avantages :

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Inconvénients :

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Big Disappointment So Far

Commentaires : Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed. Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments. Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll. We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either. Xero has better payroll system with more functionality and better value.
There are much better value LMS systems out there as well. (TalentLMS)

Avantages :

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

Inconvénients :

The setup process has been a disappointing experience.

Employment Hero Review

Commentaires : The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.

Avantages :

I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!

Inconvénients :

Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

Easy to use and customise to our needs!

Commentaires : The onboarding is great, we have induction content so that new employees are familiar with our business and can complete tasks before they start.

Avantages :

In love how easy it is to use and customise to our needs. The customer support is also amazing!

Inconvénients :

I would like an easy way to get a list of employee start dates and date of birth and be able to quickly get a list of employee teams. This may be available in the premium options, but not the one we are using.

We ❤️ Employment Hero

Commentaires : Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)
They really are on top of the game.

Avantages :

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Inconvénients :

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

A timesaving business value HR platform once you get set-up

Avantages :

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Inconvénients :

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

Great Product

Commentaires : I have a very good experience with the product. It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use

Avantages :

Simple interface Easy to train clients Fairly easy setup Even the free version is excellent The ability to send electronic employment contracts is fantastic

Inconvénients :

Fiddly to create templates Sometimes 'buggy' when trying to add or remove employees Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

Employment Hero Review

Commentaires : The onboarding team were amazing! Very easy to get along and use the software.

Avantages :

Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management.

Inconvénients :

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

Great customer service, easy to use product

Commentaires : Everything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).

Avantages :

The ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.

Inconvénients :

It does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

A great paperless system

Commentaires : Excellent

Avantages :

South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly. We are now nearly paperless with all our document controls, contracts, training, Performance reviews and procedures. Employment hero makes it very easy for staff to access their personal files at anytime of the day or night from any location and allows management to deliver compulsory reading, updates and most other things electronically. The system is great, economical and we are not even using it to its full potential yet. I strongly recommend Employment hero as an electronic alternative to a paper based H.R. system

Inconvénients :

We could use more flexability to change things within the contracts and also to have the ability to advertise casual roles.

Saves us so much time and helps us comply

Commentaires : Employment hero has reduced the time and effort of onboarding by about 75%
Employment hero has reduced payroll administration by about 75%
Employment hero means our staff induction is documented
Employment hero means our staff qualifications and training are documented and tracked.

Avantages :

Allows us to track staff qualifications and licenses and make sure they never expire The inbuilt employment documents and templates are up to date and compliant with legislation which provides peace of mind Clean user interface and dashboard that is highly intuitive Fast and works well

Inconvénients :

The app doesn't have all of the features yet.

Employment Hero is the way to go!

Commentaires : The experience has been great, from engaging with the sales team, talking through options, to data gathering and building the platform, someone has been available through the whole process. The launch kit was amazing and was so much help in preparing for rollout to employees.

Avantages :

The whole platform is easy to use and simple all whilst capturing all the critical elements I was looking for in a system.

Inconvénients :

We have a team in the Philippines and while it is available to them, I would love to see the benefits and wellness available for them too.

EH has provided an excellent system that has a value proposition which rivals the largest HRIS's

Commentaires : Paperless onboarding! Certificates/compliance reviews!

Avantages :

The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone. The paperless onboarding/contract signing is fantastic!

Inconvénients :

To upload and edit HR documents requires mark up and emailing to the support team. Onboarding doesnt force the staff member to fill out all relevant personal data fields. Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

Good software - very difficult implementation journey

Avantages :

Comprehensive platform with lots of features.

Inconvénients :

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.