Avis clients sur Employment Hero

Feature packed software for a HR platform

Avantages :

I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

Inconvénients :

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.

Employment Hero as a great HR tool

Commentaires : It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Avantages :

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Inconvénients :

I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

Think twice.

Commentaires : If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

Avantages :

The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

Inconvénients :

The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

Great product

Commentaires : It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Avantages :

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Inconvénients :

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

The no-brainer HR & Payroll option

Commentaires : Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

Avantages :

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Inconvénients :

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

Easy to manage HR & Payroll

Commentaires : We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs.
It has made onboarding a very easy and paperless.
Very supporting staff members, quick response to questions and suggest better way of operating.

Avantages :

1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports

Inconvénients :

1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided

The BEST HR and Payroll platform

Commentaires : We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Avantages :

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

Inconvénients :

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

EH Review

Commentaires : Onboarding, completing training and employee notes all in one place have improved our HR systems.

Avantages :

The ability to access everything from one database. Payroll information, reviews, policies, leave makes it so much easier to manage payroll and HR functions. Onboarding has also become much speedier and more accurate.

Inconvénients :

The LMS can be improved as can the reporting and performance appraisal and communication platform.

Ease and Convenience

Commentaires : The ability to track leave is probably the biggest benefit we have seen using this software. Recently, we are loving the staff details that we have access to. With 80% of our staff now working remotely, we are able to stay in touch via phone or messaging as well as our usual emailing. Management is also able to keep everyone up to date with important information via the Company Feed.

Avantages :

We love the function that allows us to track leave. The convenient ease of use is a big plus for us. Staff can apply via the mobile App and management is able to track leave. This function is also great when processing payroll as it brings approved leave across to our accounting software each payrun. We also love the Timesheet function. We use it to track additional hours worked and record them as time in lieu. It gives both Management and the employee a record of any additional hours worked.

Inconvénients :

I would like it if staff could comment in the Company Feed when Management makes an announcement. At the moment they can only give a Shout Out to a fellow employee.

Great Aus based HRIS

Commentaires : Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Avantages :

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Inconvénients :

Support queries take a long time to get a response.

Employment Hero Review

Commentaires : The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.

Avantages :

I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!

Inconvénients :

Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

We ❤️ Employment Hero

Commentaires : Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)
They really are on top of the game.

Avantages :

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Inconvénients :

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

HR made easy

Commentaires : EH replaces so much paperwork and files that were previously saved on the server which needed to be printed, signed and scanned. EH replaces all of this.
Self implementation was painless.
On-boarding new team members is only a few clicks.

Avantages :

Time-sheets and leave application from the app Today's events in the app Certifications to automatically control licences, tickets and qualification replacing onerous spreadsheets Content Management - ability to add templates and link these to the relevant team members HR Documents tab in the personnel file - so easy to issue and finalise contract, pay reviews etc. Reviews in EH replacing a manual paper system Good screen layout - easy to navigate

Inconvénients :

My only reservation in opting for EH was the lack of a Learning Management System (LMS). Now that GO1 is available this should meet our requirements.

Customer review

Commentaires : As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Avantages :

Stable platform, it works and is simple for staff to comply with

Inconvénients :

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Solid HR platform with self-service approach

Commentaires : As an employee, the integrated approach of Employment Hero gives me much greater visibility and control over all the aspects of my employment in one place than any system I'd previously used. It brings together all the bits of information typically stored in folders and emails and separate systems: formal employment docs, leave and pay, performance management, and team dialog around goals and awards.

Avantages :

- Ability for users to self-select a range of settings, functions and notifications, as well as find all employment-related documentation in one place. - Ability to access, review or initiate contractual documents, incident reporting, team comms, goal-setting, policies, reviews and rewards. - Encourages interaction with employees through goal-setting, nominating others for awards, etc.

Inconvénients :

- initially, payroll took a long time to get going (I was told there were complications with syncing records but this is now sorted) - some elements of the user interface are less intuitive than expected of this generation of software, but relatively minor compared to its overall capability

User friendly and full of features

Commentaires : Hr is all in one easy location now, and easily accessed from everywhere.

Avantages :

It is easy to use and navigate around, for both staff and administrators. It has everything built into it that you would need in an HR software. From the easy on boarding, including the ability to advise staff of new starters requirements, to the inbuilt contracts, the easily editable contracts and forms you can add yourself to the performance reviews to the ability for the organisation to stay on top of certification requirements.

Inconvénients :

It would be nice to be able to hyperlink to other documents. such as the policy section, in a policy there may be reference to a form that needs filling in. Would be great if we could like those.

Hero by name, hero by nature!!

Commentaires : The company I am employed by (Scooter Hut) use Employment Hero for rostering, staff communications, some* bonuses, documentation of employee certifications and much more. I am so thankful they do use it as it has made my life much easier and more rewarding from an employee point of view.

Avantages :

Employment hero has made my transition into a new company so simple and pain free over the last 9 months. It has taken the pain out of scheduling and I have received some great discounts and benefits. Every company would be better off with this setup. My Hero!!

Inconvénients :

I would love the opportunity to have a dual benefit system where I could earn Hero Bucks whenever I have spare time by completing data entry or other online tasks. An added bonus would be to be rated on your performance of said tasks and get bonuses for great ratings. This would not only reward any quality content being delivered but ensure whoever is getting the tasks completed can be assured of the best possible quality completions.

Great customer service, easy to use product

Commentaires : Everything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).

Avantages :

The ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.

Inconvénients :

It does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

A great paperless system

Commentaires : Excellent

Avantages :

South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly. We are now nearly paperless with all our document controls, contracts, training, Performance reviews and procedures. Employment hero makes it very easy for staff to access their personal files at anytime of the day or night from any location and allows management to deliver compulsory reading, updates and most other things electronically. The system is great, economical and we are not even using it to its full potential yet. I strongly recommend Employment hero as an electronic alternative to a paper based H.R. system

Inconvénients :

We could use more flexability to change things within the contracts and also to have the ability to advertise casual roles.

Review for Employment Hero

Avantages :

Employment Hero is super easy to use. The instant benefit we received was taking our onboarding and HR to a system with paperless processes. Long term I'm looking forward to have all information in one place which can easily be tracked and reported on. Employment Hero also has so many great special features, and they keep adding to the platform to stay ahead of times and provide value to its costumers. Customer service is excellent, quick response and helpful, friendly team!

Inconvénients :

The cons we are facing at the moment is missing out on some of the payroll functions as we are running payroll through another system.

Employment Hero

Commentaires : Overall we didn't really need to spend the money and purchase the product, but now we have its good that we can keep everything together and the fact its linked to automatically update polices etc is great

Avantages :

Employment Hero is easy to use, keeps everything in one place - updates policies automatically - plus there is the added bonus of all the benefits

Inconvénients :

I don't like how Employment Hero doesn't communicate back and forth with Xero, its only one way and is frustrating as it doesn't always work when staff update EH files

Employment Hero is the way to go!

Commentaires : The experience has been great, from engaging with the sales team, talking through options, to data gathering and building the platform, someone has been available through the whole process. The launch kit was amazing and was so much help in preparing for rollout to employees.

Avantages :

The whole platform is easy to use and simple all whilst capturing all the critical elements I was looking for in a system.

Inconvénients :

We have a team in the Philippines and while it is available to them, I would love to see the benefits and wellness available for them too.

All our HR needs on one platform

Avantages :

Onboarding our employees is a simple and easy process. All HR records are kept in one place and we are able to keep paper files to a minimum.

Inconvénients :

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types

Dissapointing - Complicated - Terrible Customer Service

Commentaires : The overall experience with Employment Hero was incredibly disappointing. Overly complicated. Lacking proper support and a waste of money. We ended up cancelling our agreement with Employment Hero (another disgusting experience thanks to their terrible copy and paste customer service) and going to a new provider ADP who delivered us a wonderful service and who continue to improve and upgrade their platform.

Avantages :

We were really looking forward to getting employment hero up and running for our business. We were sold a story of "easy to use" and paid additional for "supported implementation".

Inconvénients :

The entire process was poorly managed by the employment hero team. The additional fee we paid for a managed implementation was entirely wasted as we were told time after time "no you have to do that yourself" additionally we were told we would not be charged whilst we were not active on the platform and there was "no rush" to complete the implementation process only to discover that we had been charged for 6 months worth of use when we were still in the set up phase and not using the platform at all.

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Avantages :

Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Inconvénients :

I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.