Problem Solver, easy to use. The best text messaging software out there!

Publié le 02/11/2017
Bruno B.
Administrator
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.

Avantages: This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

Inconvénients: Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

Hands down the BEST SMS Platform and Support you can find

Publié le 31/10/2019
Bryan H.
Director of Email & SMS
Internet, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are able to send millions of text messages without delays in processing and get real time reporting. Its a no brainer.

Avantages: The Customer Support is hands down the best I have seen at any company, usually getting responses within an hour. They are continually innovating and making tweaks to make the product better and faster. The welcome feedback and can make custom changes for you very quickly.

Inconvénients: Nothing bad to say about the software. We haven't really tried any other providers to compare them to but they by far exceed my expectation in terms of customer service.

3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

Publié le 09/08/2017
Kristi H.
Database Administrator/Programmer
Enseignement supérieur, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: 3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.

Avantages: 3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

Inconvénients: The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

We found replying to incoming prospects via text reaches more prospects and is time efficient

Publié le 14/02/2018
John M.
V.P. marketing
Immobilier, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are in

Avantages: I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents

Reliable system and support

Publié le 31/10/2019
Lenny T.
VP of Technology
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Ease of use, our developers were able to integrate with the TrueDialog API very quickly. Our users were able to use the system with no problems.

Inconvénients: Overall no issues, customer service has always been responsive and willing to help.

Solid service and support

Publié le 14/02/2018
Trey B.
Marketing Manager
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Consistency and reliability. No issues with downtime and communication is great. Frequently with SMS providers there are issues with communicating with mobile providers. With TrueDialog this has not been the case.

Inconvénients: .

We love using TrueDialog as our text messaging platform of choice.

Publié le 21/02/2018
Utilisateur vérifié
SEO Analyst
Internet, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement.

Very simple platform to use with straightforward interface

Publié le 14/02/2018
Ian S.
Marketing Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.

great pricing. very easy to get up and running. terrific customer support

Publié le 08/05/2018
Andrew H.
president
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: its a much more organized way in which staff can communicate with patients

Avantages: From the minute I decided to use the product, it took me about 1 minute to sign up. Then I was immediately contacted by the company for a demo. Product is incredibly intuitive and I was up and running in no time.

Inconvénients: I really cant complain about much. When I do have a question, customer service is incredibly responsive.

Great Service and Solid Product

Publié le 03/09/2015
Scott K.
Co-founder
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: When we were starting our our business, we compared the different providers out there and went with 3seventy. It's performed great for us since the get go and their customer service is above and beyond. The online reporting had some minor delays many months back and we needed a bit of extra help implementing some custom features we were trying to build. Overall, great product and team and they have constantly worked to keep making it better in the last year.

Great Product for one-on-one and mass texting.

Publié le 02/10/2019
John G.
IT Director
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Communication Platforms

Avantages: Ease of use.
One-ON-One texting.
Great value.

Inconvénients: Learning as we go along with TrueDialog.

Great Quality, Great Service

Publié le 03/09/2015
Reynold M.
CEO
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: 3Seventy offers a wonderful SMS platform that is quick and easy to use. Their support and platform and API are both top notch and easy to use. I recommend anyone who is looking for SMS / MMS services to take a serious look at 370!

Very good

Publié le 07/03/2018
Lauren R.
pharm tech
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: Incredible leadership and great product makes coming to work easy every day. Highly recommend checking it out, lots of autonomy and plenty of opportunity for growth. Work and life balance is also very accommodating especially with my children.

Inconvénients: The webinar is too busy at times and makes it difficult to watch without being kicked off so there could be some improvement.