Avis clients sur Accelevents

Great Software for our Needs

Commentaires : I have had nothing but great experiences with Accelevents. I logged on one night around 10 PM and was having problems changing something. I chatted through the on line help and they continued to try to help me resolve my issue. ( I am sure it was more user error than software). The gentleman I was working with told me he would personally adjust what I was trying to do by the next evening. Sure enough the next day my changes were made.

Avantages :

I like that it’s easy to use and keeps all of the details for our reunion in one place. In years past, we had to keep a spreadsheet of number of ticket sales, guests names etc. now everything is right there in one place. No checks to cash. Money transferred right to our account. This is saving us hours of work.

Inconvénients :

Not so thrilled with the initial look of the main page when our purchasers log on

Another successful online auction with Accelevents!

Avantages :

I have used the Accelevent platform to host online auctions for the past three years. We just wrapped up our 3rd online auction and the process couldn't be easier. I love how we can cut and paste auction items and descriptions from previous online auctions. This makes the set up of the new auction so smooth. All of the choices and features of settling the credit card payments are robust and straightforward. The bidder interface is intuitive and easy. We couldn't be happier. It is complex enough to solicit auction items, to set a bid price and to write the descriptions. To have the Accelvent platform so efficient to use with all of the necessary bells and whistles makes the overall experience from set up, to live auction to settlement is seamless and awesome! I love that Accelevents is constantly enhancing the site to accommodate all types of events. I love the new feature of accepting online donations. Also, the customer service is excellent. Someone is always available when I have a question! Thanks Accelevents for another successful event!

Inconvénients :

The only drawback is that I could not copy the photos from prior auctions.

Was at the event but had to use my phone which was weird and asked me to confirm all the information

Commentaires : People bidding from home who selected buy it now pricing

Avantages :

Ability for non attendees to bid There are no other pros, and even non attendees had trouble. There are no other pros. I would advise our group to use another mobile bid service, or have proxy bidding for those that cant attend

Inconvénients :

Didn't close, confusing, redundant info asked for. I was never outbid for any thing because people weren't bidding from home

Bringing our silent auctions to the next level

Commentaires : Absolutely fantastic. In the past we have never made over $900 on our silent auction portion of our reverse raffles ... with Accelevents, the past 2 years we have raised $2900 and $1900. So well worth the money.

Avantages :

I have now used this product for 2 silent auctions at our Band Parents Reverse Raffle. In the past, we would make under $1000 on our silent auctions and would have to deal with the vultures hovering around the tables. With the Accelevents silent auction, people are bidding constantly and I LOVE that my guests get a text message once they are outbid. No longer do they have to run over to the tables constantly to see if they are still the top bidder. They have it all in the palm of their hand. Also, as the primary organizer of the event for 2 years, as "go time" approaches, paranoia sets in and I start to second guess whether everything is set to go. This year I messaged them in the wee hours of the morning the night before the event and got an almost immediate response as well as getting some last minute questions answered just hours before the event started. I haven't had the chance to use the other portions of the product, but if they are anywhere near as good as the silent auction, I'm positive they won't disappoint! Thanks Accelevents!!!

Inconvénients :

Really have no cons to speak of. These peeps rock!

Our Accelevents online auction was great!

Commentaires : Great overall experience. We hit our fundraising goals in our one week auction and our bidders really liked the online and mobile Accelevents experience.

Avantages :

Our organization just completed an online auction as a fundraiser and we used Accelevents as our platform. Everything went very smoothly and the whole experience was a plus, plus, plus! One real benefit to Accelevents was their 24/7 online support. This was particularly helpful to me because I often worked imputing auction data at night, so any questions or small issues that surfaced after business hours could be easily addressed. The team at Accelevents was very responsive and helpful. Our bidders loved the auction site, the mobile capabilities, and found the checkout and payment process was a breeze. At the end of the auction Accelevents provided downloadable spreadsheets of the entire bidding process as well as the winning bidders and their payment details. Another win-win for us was the affordability of the Accelevents rate structure. A final benefit to using Accelevents is that we can keep our account information online so that we can use the platform over and over for future raffles, bidding or donation opportunities. I would highly recommend this service for any of your auction or online donation needs.

Inconvénients :

Sometimes when I was inputting text for an auction item the cursor popped back to the beginning of the paragraph. It was frustrating and slowed me down. However, when I reached out to the Accelevents team, they acknowledged the problem right away and confirmed they were working to fix it. This kind of a proactive response which takes ownership of the problem is very helpful, in my opinion.

Customer Service

Commentaires : So far so good. I appreciate the ease of use and the onboarding as well as the customer service

Avantages :

The customer service at Accelevents is superb. I have work with many systems/platforms and by far this is the best customer service and response time I have ever experienced.

Inconvénients :

4-day event limitation. Some of our events span more than 4 days.

Great prorgam!

Commentaires : The non-profit organization where I work has used AccelEvents for a variety of events and purposes, including silent auctions, drawings, and text-to-give for small and large events. The most absolutely consistent factor has been the customer service - they are awesome! They are always quick to reply and generally are able to help me find an easy solution. In terms of the program, it is easy to use and we have had interns and volunteers trained and using the program within minutes at our events. The look is clean and smooth, and the back-end interface is relatively intuitive and straight-forward. The cost is also perfect, especially for a small non-profit with a limited budget, as the low flat fee allows us to know our costs up-front and keep the majority of what we raise to put toward our mission. We've tried a few other programs but you cannot beat the value for this product.

Avantages :

Easy to use on both the front- and back-end; Low cost but great value; Fantastic customer service

Inconvénients :

Some limited options with customization and graphics

Fantastic!

Commentaires : This was the first time I had ever set up mobile bidding and I was anxious! Accelevents was everything I could have hoped for. It was easy for staff to use, easy for our bidders, the website created for us looked great, customer service was fast and friendly (and patient - lol), and it was inexpensive. Seriously - very impressive.

Avantages :

One phrase comes to mind - ease of use. My silent auction was easy to set up, easy to customize, and it was easy for our users to navigate/bid. Seriously - they thought of everything!

Inconvénients :

The only difficulty I had was in customizing emails to be sent directly from Accelevents. It was uncharacteristically complicated and difficult compared to everything else within Accelevents. I eventually gave up and sent emails through another platform. I would consider this a tiny problem in an otherwise fantastic platform.

A great event tool!

Commentaires : The experience has been great. From demo to implementation, they answered my many questions and provided amazing support throughout. This was a game changer for our events.

Avantages :

I loved the easy to use features and the ease of use for attendees was amazing. It gave us an opportunity to move all of our event tech into one place which made it easier for us as admins and for the attendee. A really great platform that has worked well for us and met all of our needs.

Inconvénients :

I have no negatives. They were very up front and transparent with pricing and in addressing my needs, which was great.

Accelevants is AWESOME

Commentaires : Love it and them.

Avantages :

Highly recommend. We are small nonprofit that couldn't afford the higher cost options. Also they didn't have a text to bid option. Accelevants is both functional and affordable AND they have really awesome features.

Inconvénients :

Sometimes inputting the data can be glitchy; however, their customer service reigns supreme so we have always figured it out together and fast.

Easy to use, easy to recommend

Commentaires : It was great - have used it on multiple projects.

Avantages :

I offer consulting and marketing to services to small nonprofits and local businesses in the Boone, NC area. With the COVID-19 pandemic forcing many fundraisers to go virtual, I have been hired to help a few organizations navigate through the challenge of transitioning to a digital event in a short amount of time. I recommended & used Accelevents for my first contract and have continued to recommend it to additional organizations. The ease of use on the back end and the absolutely simple and inviting user-interface has made this platform a large part of the success of these events, raising much-needed funds for our local nonprofits. The most recent virtual fundraiser I worked on raised DOUBLE the amount expected, in no small part due to the bidder's quick and easy access to viewing the items up for bid. I've seen other events where you have to jump through hoops to register (or enter a CC#) prior to viewing and the turnout has been poor because of it. Thanks, Accelevents!

Inconvénients :

I found the effort needed to reorder items up for bid a little slow and clunky. I also am interested in personalizing/adding to the receipt that is sent to bidders immediately after the auction (maybe I just didn't see it?). I would like to communicate post-auction instructions about item pick up, etc. along with their payment link, etc.

Successful collaborative fundraiser, because of an Excellent 24/7 Support Team!

Commentaires : Our collaborative fundraiser raised moneyfor each of 8 collaborators, with additional funds generated from offline purchases of paintings after the auction was over. In addition, this software helped each of our collaborators to build a better networking relationship with each other.

Avantages :

This was my first time coordinating an online Mobile Silent Art Auction collaborative fundraiser. Most of our collaborative confidence, in the possibility of a successful fundraiser, in spite of my inexperience, came from the incredible 24/7 excellent AccelEvents support team. The buyers bidding on the art especially liked the efficiency of being able to view and select their choice of paintings online. Even the buyers who took the time to come to the in-person art show on the first or last day of our 7-day online art auction, came with a list of their selections from the paintings they had seen online. We liked having the opportunity in our collaborative fundraiser, to introduce each collaborator, with logos, pictures, videos, and their website, as well as sharing more information about our collaborative theme of "Forests."

Inconvénients :

An animated tutorial, walking me through all the steps might have helped to both lower my awkward beginner's fear-level of being so inexperienced, and also more rapidly increased my ability level. This might have helped me to reduce the number of questions I asked the awesome AccelEvents team, even though their team would still be needed.

Great for non-profits surviving COVID

Commentaires : I cannot thank you enough for saving our event. This charity means everything to me and you made it all possible.

Avantages :

My non-profit lives off the donations generated by a in-person hockey tournament. When COVID hit, we scrambled to find a program that could centralize virtual activities to raise money instead. With about $2,500 to our organization's name, we were so disheartened to find that most virtual event hosting platforms were thousands and THOUSANDS of dollars UPFRONT. It has been difficult to project our attendance, so it was scary to think of investing almost all of our money with no guarantee of return. Accelevents has a post-event cost structure where your event cost fluctuates on the number of people that came. With no upfront costs, this is perfect for a non-profit that cannot afford to upfront $ with no guaranteed return. This platform had the perfect cost structure with plenty of features that the competitors offered that we were looking for - individual sessions, a main landing page and plenty of opportunities for sponsors.

Inconvénients :

Developing the backend was a little confusing BUT the customer service as been so outstanding that whenever I was stuck I would just message the help chat and they immediately reached out and gave me clear directions on what to do

Wonderful platform to make execution of your event easier.

Commentaires : We have used Accelevents for our past two PTO Silent Auctions. Whenever we had a question, customer service responded to us very quickly with answers that solved our problems. It was very affordable and easy to use from the beginning. The information stored from the first year, made planning and executing the event the next year even easier!

Avantages :

It was very easy for multiple users to input and organize the information. The Dashboard provides a complete snapshot of where you are with planning the event. It has straightforward step by step instructions throughout the planning process and during the event itself.

Inconvénients :

I would like to see them add a function where you can send messages to the users during the event to remind them to update their bids, etc.

Camp Cho-Yeh Online Auction Review

Commentaires : My favorite thing about AccelEvents is their customer service!! If I live chatted I knew I would get a response within 2-3 minutes.

Avantages :

I particulary liked it being an online platform which allowed me to work from anywhere and any computer.

Inconvénients :

There was some weird glitch while entering item descriptions that it would let me type a few letters and then refresh and what I had typed wasn't there anymore. We had the same the glitch the previous year. Customer service told me to hit the refresh button which did seem to work a bit before it would glitch again, in which case I would just hit refresh again. I didn't make entering the infomation difficult it just prolonged the process.

Great software for conference event

Commentaires : We had a positive experience with the platform.

Avantages :

I really liked how easy it is to add speakers and sessions. The customer service is very strong.

Inconvénients :

It is challenging to prep the speakers prior to the event since we have so many of them.

Accelevents Review

Commentaires : Was okay, but will probably not use again

Avantages :

If you are looking for a simple website to host a small silent auction that doesn't cost very much, I think this is a good website.

Inconvénients :

It is very basic. We picked it because it was the cheapest option for our fundraiser. If we had more bidders and auction items, I think this website wouldn't have worked. Basic software.

Incredible Experience

Commentaires : Before this year, our organization has had an annual fundraiser to support our annual membership exhibition, and were unable to have it this year due to the pandemic. Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events we used to host.

Avantages :

Turnkey process Data import Online dashboard and reporting Efficient and effective customer service Intuitive usage of the auction and raffle sites Integration with Stripe for processing credit cards Immediate collection of raffle ticket sales Effective checkout process on auction

Inconvénients :

The preliminary promotional online meeting went very quickly, and we missed a few details that were not obvious to us. Fortunately, the team supporting Accelevents.com were very responsive to online questions, and all of our questions were resolved with full satisfaction. We would like to see an enhancement to allow the ability to provide raffle items with a pre-defined number of winners greater than 1. -

Auction Platform Is Awesome

Commentaires : The overall experience with Accelevents is phenomenal. Their pricing is straightforward. The platform is clean. The platform is very easy to use.

Avantages :

The pricing on this software provides incredible value. It is easy to use and understand. The system is very responsive. Bidding is simple for all bidders. Pricing is very straightforward.

Inconvénients :

Only negative is that on the backend there is no way to sort items alphabetically, by price, etc. To find an item, you have to search. Also, for the way the items list on the front-end, the drag and drop makes it easy to arrange them, but it takes a long time to manually sort items in this way. There is no simple way to sort the way items appear.

We use Accelevents for our annual meetings, silent auction and online raffles

Commentaires : I highly recommend Accelevents.

Avantages :

First and foremost - outstanding customer service. I've been able to reach Jon and Zach at all hours and they've been exceptionally responsive. With the event module we've been able to streamline our ticketing process and are better able to monitor reservations versus attendance and give a more accurate reservation count to the event vendor and save some money. With the silent auction module we've eliminated a lot of manual processing and the texting alerts to bidders have increased our bidding. The raffle module is a big benefit to us. With our manual system involving physical tickets, manual entry and lots of mailing we could only run a few raffles a year. With Accelevents we are totally automated and can run raffles as fast as we can acquire items to raffle. The end result is greater fundraising for a reasonable cost.

Inconvénients :

The products are more designed for traditional onsite fund raising events, a mold we don't fit into. However, Jon and Zach have been very helpful in tweak their software to meet our unique needs.

Glad we stumbled across this little gem

Commentaires : It has allowed us to raise funds for our charity dinner each year where as other online bidding platforms were far too expensive. This allows you to run it yourself and avoid those costs.

Avantages :

Customer service is great. Rep. and his team respond to any quieries immediately.

Inconvénients :

Slight lags from time to time. But nothing major.

Great Virtual Conference Platform

Commentaires : We had a great experience with Accelevents. They were very responsive and helpful in setting up the platform and supporting us during the launch of the event.

Avantages :

The Accelevents program provided us a great platform to use for our virtual leadership conference that we held due to COVID-19 for about 120 of our employees from 9 different states and time zones. It was very intuitive and was easy for everyone to navigate.

Inconvénients :

The program is constantly evolving but I think if the networking function of the software was easier to use, it could create more opportunity for people to connect virtually. I think it would be great if it functioned like facetime, you click on an attendee and it contacted them by instant message and then if accepted you could have a video meeting.

Great program for any size organization!

Commentaires : Accelevents exceeded my expectations! Anytime I had a question, someone would get back to me in a timely manner. It helped us raise more funds with less time and effort on our part!

Avantages :

I loved the intuitive nature of the software. It did not take long to learn and put it into application. It has every option I could need to run an event. I love the mobile friendly part too, it makes it so user friendly.

Inconvénients :

It would be nice to have an option to do a live auction? Not sure if this is possible or not.

Excellent Value & Features for Non-Profit

Avantages :

The ability for guests to select their own seat or table location has been an even bigger plus than we first imagined. Customer service is also fantastic— immediately responsive. Easy to set up, easy to run and, when we just had to postpone an event last weekend because of new state COVID health orders, refunds were incredibly simple.

Inconvénients :

The app could be better developed from an Admin usage point of view but the full site makes up for that.

Excellent for silent auctions

Commentaires : Accelevents was fantastic, and it was a pleasure working with Zach and the rest of the team. We ran a successful silent/online auction to benefit the NAACP, using the Accelevents platform. We found it to be a refreshingly effective and accessible software. The texting feature seemed a little unfamiliar at first, but proved to be an excellent feature. It made our whole process much easier to organize, and it hugely facilitates real-time communications with bidders. People found it to be easy to use and understand, and much more convenient than a paper process. Supporters of our organization who couldn't attend the live event also appreciated the ability to participate fully in our auction remotely. We also very much appreciated the helpfulness of the Accelevents team. They were quick to respond to questions and requests and were supportive of our efforts on the ground. I recommend Accelevents strongly for silent/online auctions.