Avis clients sur InSync by Qualifacts

En savoir plus sur InSync by Qualifacts

Passez plus de temps avec vos patients et non avec votre EMR (dossier médical informatisé).

En savoir plus sur InSync by Qualifacts

Avantages :

The pros: easy system set-up, user friendly, detailed tracking, easy workable rejections- payment posting.

Inconvénients :

I don't like that when moving from one page to another the first page disappears and you have to find it again - scheduling and patient information. Have to leave one to get to the other.

InSync by Qualifacts - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,5/10

InSync by Qualifacts a reçu une note globale de 4,6 étoiles sur 5 d'après 348 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (348)

David
Owner (É.-U.)
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Major Upgrade for our practice

5,0 il y a 2 mois

Commentaires : It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer [SENSITIVE CONTENT] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.

Avantages :

InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.

Inconvénients :

Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.

Michael
CFO (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Electronic Health Record

5,0 il y a 2 mois Nouveau

Commentaires : The implementation team has been most helpful. They have been patient and willing to work with us to get the most out of the product.

Avantages :

We really liked the integration of our workflow process into the actual software product.

Inconvénients :

The billing side is still a bit confusing; but, hopefully it will be easier with more experience.

Jo
Exec Director (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Poor Implementation; No Support; No one to contact outside of India

1,0 le mois dernier Nouveau

Commentaires : Using InSync was a BIG MISTAKE. The only reason we chose them is because they are one of the few companies that meets our state's reporting requirements. The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible.

Avantages :

It *sort of* complies with state reporting requirements.

Inconvénients :

InSync is full of executives, but no one who actually helps customers.There is no automation for common charting -- they build every record individually. So the implementation takes forever.

Lauri
Consultant/Program Developer (É.-U.)
Psychologie, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Review of our implementation.

5,0 il y a 4 mois

Commentaires : The reports seem to be a great benefit for us and I look forward to using these. Our overall experience was great!

Avantages :

[SENSITIVE CONTENT] made the development of this program very easy to develop. He really understood our practice and had great suggestions. [SENSITIVE CONTENT] was quick to respond to our changes that we needed and developing our different templates. He was very patient with us. [SENSITIVE CONTENT] did a great job with our training and made sure we understood the different programs. He made the trainings fun and interesting. [SENSITIVE CONTENT] also helped and did a great job as well. They were very friendly and educated on the system, which made it great for us!

Inconvénients :

I believe we had some issues with understanding the different provider tiers and how to set them up. This has slowed down the onboarding of providers. The additions that we wanted after our contract was signed seems to be pretty costly. We would have liked to implement the fax system in insync, but it was more than expected so we declined. 3rd party communication and response could have been a little better, but we did get through it all and things seem to be working as they should.

Montrice
Billing/Credentialing (É.-U.)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

HCO Behavioral Health Services

5,0 il y a 2 mois Nouveau

Commentaires : Our implementation specialist was AWESOME.

Avantages :

I loved that everything was customized to fit our Practice.

Inconvénients :

Some important documents did not come with/was not already in the program.

Rich
Executive Director (É.-U.)
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

InSync staff know how to get organizations up and running

5,0 il y a 2 mois Nouveau

Commentaires : Our experience with every staff person has been exceptional! [SENSITIVE CONTENT] (our trainer) did an absolutely great job getting us on board. They know how to operate as a team while everyone focuses on his/her own individual job.

Avantages :

There are many report and system operation options and the software is inherently customizable.

Inconvénients :

There will always be some aspects that you want to be more customizable that simply are not.

Sabrina
Owner/CEO (É.-U.)
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

emh

5,0 il y a 3 semaines Nouveau

Commentaires : still implementing the sofware but everyone has been very helpful

Avantages :

The ability to automatically charge copays

Inconvénients :

Nothing yet everything has been good so far

Vanessa
Improvement and Growth Manager (É.-U.)
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Great EHR

5,0 le mois dernier Nouveau

Avantages :

Insync has the ability to tailor features I didn't think possible. During implementation, address EVERYTHING and see what can be tweaked. It's a great system with great capabilities to allow users to be efficient at their jobs rather than worrying about pushing papers.

Inconvénients :

Insync is a very robust system. There's a lot to look at and taking the time to figure it all out is extremely important. Although the search bar is helpful, you need to know what key words to put in it in order to get what you are looking for.

Michelle
Michelle
Program Administrator / Practitioner (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This application has the potential to be great with a massive overhaul

4,0 il y a 2 ans

Commentaires : Overall, I believe this application has the potential to be really good though it needs a rather substantial overhaul to be fully brought into the 21st century. For an application that hasn’t been around a decade, some of the features are quite dated and there is zero transparency on suggestions for application modifications and seemingly zero quality control. I firmly believe that many of this platforms limitations is the result of skill (or lack thereof) of the developers as many much older EMRs have the basic functions that InSynch lacks.

Avantages :

You can add your own forms and documents. (Although said custom document seem to exist pretty much as stand alone documents. There is no way to inject otherwise populate data already within InSynch into said forms thereby requiring lots of manual typing of duplicative data).

Inconvénients :

This application has NO test environment. This means when you Go Live and as you continually onboard new staff, you will be playing around in your live system. This matters because there is no way to delete anything in this platform, not even as an administrator. The application is exceptionally slow. There is no global autosave feature which means that there is a huge possibility of loosing data. Pages take a long time loading. The calendar needs a massive overhaul as it is very dated and rather limited. Providers cannot individually set their availability. Availability is limited to the agency hours and no appointments can be set outside of this without resorting to all sort of antics. Client documents must be added one at a time. Actually, very little can be completed in this application in bulk, which is very frustrating and time consuming. Moreover, you cannot download a clients entire chart at once. Each document must be downloaded one at at time which is unnecessarily laborious.

Steve
Director (É.-U.)
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

InSync has been a huge upgrade for us!

5,0 le mois dernier Nouveau

Commentaires : Overall, the InSync team has been great though! The sales force was not pressuring, very patient with our many questions and multiple demos! The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer Adelia was the absolute best - amazing in training our staff who are at many different levels of tech savey ness!

Avantages :

We found InSync at a trade show we were at and they checked in with us patiently for the next year until we were ready to shop. We interviewed and demo'ed a couple dozen programs and InSync was the one that appeared to meet all of our needs as an Outpatient Mental Health clinic, was close to the price of the others, and per the reviews had the best support services. We purchased in July 2022, programmed and set up til Nov and launched then. We have been live on InSync for only a couple months but so far we like it alot!

Inconvénients :

We were really disappointed to be promised a two way text service that was thought to be coming soon and then was not available. Communication was limited in this area and really let us hanging by the time we launched because we rely on this heavily for communication with our clients.

Dennis
Director (É.-U.)
Psychologie, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Excellent product - Awsome Support Staff

5,0 il y a 2 ans

Commentaires : Once we met with the InSync management we knew this was the company for us. They are "can do" people. They had a solution for every challenge we have. As a large behavioral health service provider we have staff located in many places so we needed a software product that had strong management functions. InSync has it.

Avantages :

First and foremost the ease of use. The product is very intuitive and easy for staff to learn and operate. Second, the support staff are awesome. They helped us at every step. Very knowledgeable, approachable and always there for us. Also, the cost savings. While we didn't realize how much we were going to save at the beginning. We now know we will save $3M over the next 10 years. And we will be able to repurpose a couple of staff as less support is required with this product.

Inconvénients :

Gees, not much here. We are so satisfied. I guess the fact we did not implement it sooner.

Claire
President (É.-U.)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Insync - efficiencies on EHR and RCM sides

5,0 il y a 2 ans

Commentaires : Overall Insync Healthcare Solutions is a comprehensive integration of clinical and business in one user-friendly customizable product.

Avantages :

We have been using Insync for a year now and overall have been very pleased. On the EHR side, the customization of the platform, particularly the Encouter Notes has been the best feature. Being able to tailor it to our patient population with integration of review of systems, quick check-boxes and so many scales has streamlined our documentation and improved efficiency. On the RCM side, having a designated team has been invaluable! Our Accountant Managers have been very knowledgable and creative, out-of-the-box investigators and our revenue stream has steadily increased over the past year. Additionally, the Customer Support Team has also been incredibly accessible and so helpful in problem-solving issues that arise.

Inconvénients :

The reports are plentiful, but almost too many options. It has been somewhat challenging to find the right reports to measure productivity. The RCM team continues to take our feedback and are regularly updating and improving reports.

Layla
Executive Assistant/ Quality Assurance Coordinator (É.-U.)
Psychologie, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Insync helped us say Bye bye bye to outdated systems.

5,0 il y a 2 ans

Commentaires : The helpfulness of the staff that we worked with during implementation has been absolutely amazing. [SENSITIVE CONTENT] will forever be my favorite Insync employee. She was kind, polite, prompt and professional. [SENSITIVE CONTENT] were also extremely helpful.

Avantages :

Previously, we had used 3 other EHR's, each with their own set of issues. However, the last one really took the cake. We were promised timely access to support, the ability to customize many things and ease of use. We stuck it out for 2 years, but when the EHR started deleting notes, not saving information, changing dates and times, we had no choice but to switch. So far, Insync has delivered everything promised and more. What took me 2-3 hours and several applications in previous EHR's, takes one report and maybe 20 minutes in Insync. This literally saves me hours of work. I have yet to have a question that cannot be answered.

Inconvénients :

The only thing I did not care for was the amount of ways to do one thing. So, it's not even a real complaint. But when teaching staff how to do things, it can be confusing to show them how to start an encounter from the facesheet, and the scheduler and the dashboard etc. It is nice that there are so many ways to complete a task but it is also a bit of a pain.

Sumeeta
President (É.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

The best customer service around

4,0 il y a 2 ans

Commentaires : The best part about InSync is the customer service. I’ve been utilizing this software for over 5 years and while the product could be more efficient, the assistance from your support staff is unparalleled. I’ve been working with [SENSITIVE CONTENT] for a little over three months and he has been wonderful. I signed a new client and he helped me get the account set up excising patience and acting as a guiding voice. I never once was worried about anything because I know [SENSITIVE CONTENT] would be able to answer any questions I had. He handled my MANY inquiries with grace and patience. His due diligence made this process painless.

Avantages :

The product is very easy to use and simple to understand but what keeps me coming back and signing new clients on is the impeccable customer service.

Inconvénients :

Eligibility through practice insight and some other reporting features could be improved. Insurance eligibility especially is currently very tedious to verify. The reporting features can be improved as well. For manual entry of claims a tab over field for ICD-10 would be helpful. Clicking to Proceed is a waste of time. That’s the feature that makes me want to consider a different software. I’ve asked customer service many times if anything can be done but they said nothing can be changed about that.

Kyle
CEO (É.-U.)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Great software, needs some minor improvements

5,0 il y a 11 mois

Commentaires : The software just works. There are very few glitches and overall it is clearly engineered to be fast to use. The EHR part for providers and nurses/assistants is fantastic and much quicker than anything I've used outpatient before.

Avantages :

PM/billing integration is nearly seamless. Superbill items carry over to claims very easily. This will reduce the workload of our biller once we have fine tuned the system to our needs.

Inconvénients :

The front desk/check in process could use some refinement to make the process faster, and suggestions to do so have been submitted as "enhancement requests." It appears that they do add the enhancements over time.

Immanuel
Director of Operations (É.-U.)
Psychologie, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Well Designed EMR Solution

5,0 l’année dernière

Commentaires : Great experience overall (except for sales process) After the sales process all of people we worked with were professional and helpful. Jenn really helped us to mold the software to our specific needs and workflows, really a great experience.

Avantages :

InSync is a well thought out and designed EMR product. The interface is intuitive and designed to streamline workflows. The things used daily are easily customized per user to make each persons workflow even easier. The implementation and support teams are excellent, really able to help you and guide you through the product with any questions you may have.

Inconvénients :

Software is sometimes slow to respond. The sales process could have been better, more clear on our expenses.

Celeste
Director - Taxation (É.-U.)
Santé, bien-être et fitness, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

InSync Software

4,0 il y a 2 ans

Avantages :

The initial set-up of the software is complex however the implementation team guides time and tasks very efficiently. Once the procedures and processes are solidified the day to day tasks are transferred to Insync RCM and the RCM Department. Our RCM Account Manager works diligently to bill and collect for our services to the point that our collections are at 99% and our days outstanding run around 15 days. The Account Manager understands the importance of clean billing to reduce write-offs and is very responsive when we need guidance. It is a pleasure to work with InSync RCM.

Inconvénients :

As an accountant I would like more thoughtful use of the database with focused reports that take into account accrual accounting. The system reports are robust and informational however they are cash basis accounting which require manipulation if your company is accrual accounting based.

Tina
Director/owner (É.-U.)
Psychologie, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Implementation Team is Amazing!

5,0 il y a 3 ans

Commentaires : The entire team is flawless and go above and beyond to help us with every single question we ask, and we ask a ton of questions. They never make us feel like we are bothering them with the same question, as a matter of fact, I feel like we are they only client, when I know that’s just not the case.

Avantages :

The customer support you receive from the time of the sale to launch and even after is excellent. They hold your hand through the entire process making a very stressful situation manageable, including training our 65 providers.

Inconvénients :

Seems like a few things have more steps than should be necessary to complete on the PM side.

Rebecca
CEO ()
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

This system has caused too many grey hairs and too much stress . . .

4,0 il y a 6 ans

Commentaires : The set up process for this system was very stressful – we were promised outcome reports and the ability to do accrual accounting reports that were not developed until months after we went live with the system. Most of their support staff are from India and are difficult to understand, and the amount of staff hours it took to customize the system was outrageously high. Overall, it is a relatively easy system to use although there are times when things take three key strokes when it seems like it should only take one.

Avantages :

Our initial support and training staff were exceptionally responsive to our needs and excellent at what they do. Most of the people who work for the company seem to really care about the product and care about whether we are happy with the system or not. Even the owner of the company went to bat for us several times when we were not getting features we had been promised in a timely fashion. Generally, the system is extremely customizable to our practice and we were able to set it up for our specific needs. Now that the system is up and running, our staff, clinical as well as billing/scheduling, seem to be really happy with it.

Inconvénients :

As I mentioned, during the initial setup and customization of the system, our initial trainers and sales people were all awesome to work with. Now that we have gone live and are using the system, we are dealing with the technical support staff. While they generally respond in a timely manner, all of the ones I have dealt with are from India and are either extremely difficult to understand or else don’t seem to fully understand what we are trying to say. This can be extremely frustrating at times. We were told the program was very customizable – which is true. The problem is we didn’t realize that their setup team had so many customizations and updates to make for other clients that it took almost 8 months from the time we signed the initial contract to get our needs addressed. This wasn’t helped by the fact that they kept giving us dates we could expect the next software roll-out and then those dates kept getting postponed. One major problem was that we had been told before we bought the system that it could do accrual accounting. Then we discovered it wasn’t set up to do accrual accounting at all. From April 1st, when we went live, to the end of June, we were unable to generate any financial data. This was a big problem for us. In addition, we were unable to generate specific outcome reports we had been promised (and that we needed for quarterly reports for some of our funding sources). This has been worked out now but was very stressful at the time. One of the things that appealed to us about this system in the beginning was the great reviews it got for its technical support and the responsiveness by which they responded to problems. While they are generally responsive, they haven’t consistently been so. One staff person told us the company was growing so fast that they were unable to respond to the increase in technical support needs. Maybe this is something that has been ironed out by now but it was certainly a problem early on.

Sylvia
Administrator (É.-U.)
Cabinets médicaux
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

INSYNC made it all possible! THANK YOU InSync!

5,0 il y a 7 ans

Avantages :

I love that InSync understood from the start that all practices (even within their own specialty) have very specific requirements and needs. Insync personalized the software to accommodate the needs of our practice and also tailored the EMR's work flow to mirror our current work flow pattern. This allowed for a much smoother transition. InSync was our practice's second attempt to transition to an EMR system. Our previous vendor's software was very restrictive and offered very little in the way of personalizing it to meet our needs. It wasn't user friendly and their technical support wasn't very supportive or helpful. Being user friendly is extremely important. Even if an EMR is tailored to your needs, if you can't figure your way through it in a quick, easy manner, you will end up frustrated and unhappy with your EMR choice. InSync's EMR is VERY USER FRIENDLY and is set up in a SENSIBLE MANNER that doesn't get you lost or confused. InSync made our transition from paper to EMR pretty darn easy for such a big, sometimes scary, undertaking. I can't say enough about how much support they offered both technical and personal (needed some emotional hand holding at times!). They went out of their way to make sure we successfully transitioned and they continue to be there for any ongoing support we may need.

Inconvénients :

The only thing that I could say here was that I wish I could have extended the 3 day onsite training to 30 days! Uh, but that would be unreasonable I know :-) But in reality, InSync, although not physically present in my office anymore, has always been available to answer my questions, guide me when needed and to help troubleshoot solutions. By "troubleshoot solutions" I don't want to imply there are any "issues" with the software. I haven't found any "issues" as of yet. I happen to have very high expectations of what I was looking to capture from an EMR, and how I could use it to help our practice meet AND score high on ALL clinical measures across the board for P4P, HEDIS and Meaningful Use. So by "troubleshoot" I just meant we worked to make sure this could be achieved. I am happy with the outcome.

Kristin
Clinical Director (É.-U.)
Psychologie, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Great EMR

5,0 il y a 7 mois

Commentaires : We made the decision to switch to inSync less than 8 months after going live with another new PM/EMR system because our experience with that other software was so horrible. Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has been basically painless. The satisfaction of our clinicians and clients has improved significantly and while we are still learning things within the software, we are extremely satisfied with the switch. Our implementation specialist, [SENSITIVE CONTENT], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful, knowledgable, and capable of assisting us in problem solving.

Avantages :

Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow. The software is intuitive enough that most of our clinicians have picked it up with relative ease and appreciate the convenience of it not being overly cumbersome compared to our previous EMR.

Inconvénients :

There are some limitations with third-party integration (specifically appointment reminders, billing, and faxing) that we would like to see enhanced.

Tosin
Office Manager (É.-U.)
Cabinets médicaux
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

InSync has been a great, easy to use product!

5,0 il y a 7 ans

Avantages :

I really love the ease of use for the product! There's a little bit of a learning curve, but once you've got it down, you don't want to use anything else. I've used EMRs before, but InSync is one of the simplest to use by far. Don't confuse simplicity for lack of features though. The software is pretty robust and can handle almost anything you can think of. They really took the time to make this product user-friendly and feature-rich. The vendors have also been awesome to work with! They take the time to understand your needs and cater the product to best fit your practice. They usually bend over backwards to make sure you're satisfied with the product and your needs are taken care of. I was so happy that my sales reps took the time to demo the product and features anytime I asked or explained anything I had questions about. It was so easy to know exactly how a feature of InSync would help my practice. InSync has been great for my practice and I’m truly glad that I bought it.

Inconvénients :

Like others have said, entering in EOBs manually can be a pain. However, once you get ERAs to work, it greatly reduces the stress of posting. Occasionally, you get some hiccups with the EMR being web-based (i.e. timeouts, pages loading slow), but overall it's a great product. Emailing support can be 60/40. Sometimes you get great people to work with and other times you can't get someone to solve your issue. However, I usually get much better people over the phone and a much faster response time.

Jessica
Office Manager (É.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Insync goes above and beyond

5,0 il y a 3 ans

Commentaires : Every ticket that I place for customer support to help with they reach out to the practice right away. As of [SENSITIVE CONTENT HIDDEN] we made the switch to add our billing with Insync. Insync and our new RCM [SENSITIVE CONTENT HIDDEN] helped make the transition as smooth as possible. We worked together as a team to make all the necessary changes to help the practice and Insync work together.

Avantages :

The software is easy to use. Insync always tries to help accommodate our practices needs.

Inconvénients :

Sometimes I do feel it difficult to do certain tasks. Things were not completely set up for the practice in the very beginning.

Suzanne
Finance and HR Manager (É.-U.)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

A good decision

4,0 il y a 8 mois

Commentaires : From sales to support everyone has been responsive, helpful, and knowledgable. Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. He helped us understand the system requirements, data formats, and links. The implementation was well planned and the data migration was efficient and accurate. The clearinghouse setup and implementation were monitored and well handled. We had NO downtime in processing claims and our cash flow did not suffer through the transifition.

Avantages :

ERA posting and rebilling of rejected claims is a top feature for our billing staff. The flexibility and customization of the encounter note is the top feature for our providers. Group appointments and recurring appointment capability is also a plus.

Inconvénients :

Nothing is too difficult to use but some features take time to get used to the steps involved. The number of icons and tabs can be overwhelming at first but once you are used to maneuvering through the system it is not an issue.

Amy
Owner/Executive Director (É.-U.)
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Rough start but getting there

5,0 il y a 6 mois

Commentaires : The implementation process was very rough for us as we changed specialists several times and when we went live we were nowhere ready to go live. The oversight of that process was lacking - someone at InSync should have looked at our setup and realized we were not ready. This caused a very difficult and drawn out process after going live. The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. If it were not for [SENSITIVE CONTENT] I would not only not recommend InSync due to the botched setup/implementation I would recommend against it to others. I hope the positives that come from our situation is that processes are improved to make sure the setup is more complete/on target before going live for other companies in the future. The number will go up if support and new feature implementation goes well in our next few months.

Avantages :

The flexibility and customization are the best features of InSync. So many other systems are very rigid and not able to be very personalized.

Inconvénients :

Some areas there are way more clicks than is necessary, or the area you are in has several options but the one that is automatically open when going there is not the one used most often - so more clicks.