Avis clients sur Logitude World

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Note moyenne

  • Note globale
    4,5 /5
  • Facilité d'utilisation
    4,6 /5
  • Service client
    4,8 /5

En savoir plus sur Logitude World

Logitude World fournit aux transitaires la première vraie solution logicielle d'expédition de fret SaaS

En savoir plus sur Logitude World

26 avis affichés

Vincent V.
MD
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/01/2020

"E-Volution in freight forwarding"

Commentaires: 10/10, would recommend to anyone looking for freight forwarding software. it's a Turn-key one-stop application with everything in it.

Avantages: Logitude enables me to operate my company not only from my desk, but from any place i am thanks to their web-based product.
If i'm not in the office, i can access all my critical information from my phone/tablet directly.
Their client portal also enables my clients to monitor the status and location of their investments.
I searched long and compared many software suites to use for our freight forwarding company, and our choice went to Logitude; As they deliver quality software for a fair rate.
Their support team is 10/10 rating; They are quick to respond and are always happy to assist.
I recommend Logitude, it's a great app with a great team behind it.

Inconvénients: After 5 years of usage, i have not yet come across bad things in this software. As when you have an issue, the support team take care to fix it asap.

  • Source de l'avis 
  • Publié le 27/01/2020
Matthew B.
President / CEO
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Logitude & Custodia Freight Services"

Commentaires: Very happy.
Easy to use and easy to learn about new features when they come out and customize to our needs but also teh support is second to none. We are in the USA, Logitude in Europe yet support is available 24 / 7 and we have not had to wait more than 12 hrs. for issues to be fixed and any changes / creations of templates is usually implemented by next business day for us.

Avantages: The fact that our free trial and extended trial for 1 month only took 24 hrs. to set up with our signatures and logo.
Other vendors we looked wanted anywhere from 1 month to 3 months to set up, and at that time it was for only 1 user.
The support during the trial was second to none as well.
Also, the compatibility with Quick books made life very easy for our accounting.

Inconvénients: Editing templates and making new templates is not easy for someone like me who is not great when it comes to IT but as time has gone on the support team at Logitude has made up for my ignorance in these matters.

  • Source de l'avis 
  • Publié le 11/08/2020
Muhammad K.
Vice President
Logistique et chaîne d'approvisionnement, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    1 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    3 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 16/02/2020

"Worst Customer Feedback No after sales support"

Commentaires: One of the worst Customer Care company, with no commitment, they give you attention before sales only. Nothing after sales... and most importantly no one in the whole company replies even you send email to [SENSITIVE CONTENT HIDDEN] One of my worst experience

Avantages: compare to my complaints nothing is good

Inconvénients: Worst Support,
No responsibility,
No Feedback,
worst of all, no complaint center, if you wish to search there is nothing available.
very much disappointing company.

Réponse de l'éditeur

envoyé par Logitude le 12/08/2020

Thanks for your time to evaluate our product. However, it's disheartening to receive such a bad review on a support system that you never tested. We tried to reach you since February, but unfortunately with no response at your end. Our SLA records for responding the customers is within an hour range, as well as resolving them. On the other hand, thanks to your team who allowed for the discussions to move forward and make the implementation project successful by being responsive and arrange calls whenever needed, we tried our best to help you with the project and got you to work with the system.

As a global freight forwarding software serving over 80 countries now, we received many development requests from all customers worldwide. Our Product Management is making evaluation andmany of themare become developed as part of our five (5) annual releases. You can check all of them here: https://logitudeworld.com/category/release-notes-updates/

All the best and success in your business!

  • Source de l'avis 
  • Publié le 16/02/2020
Fatai darius H.
General Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/07/2018

"Fully Inclusive Software. It continues to fulfill as an integral part of by business growth"

Avantages: The team behind Logitude World are knowledgeable in the Logistics business, and for users like myself, this is invaluable. The software's Interface was my initial consideration factor among a multitude of options , at the time I was looking for a modern flexible software to handle my air, sea, and road freight booking, record storage, accounting, and most importantly - cloud access.
Upon watching very brief tutorial videos I was convinced that Logitude can offer everything I needed, and I was surprised at how easily comprehensible it is to operate. I've trained many staff over the years and they've had very little to no problems at all grasping the functionalities.
It is worth noting that the design team launch regular updates to make the great software even better, and any maintenance issues we raise are often solved within the same day. There's also a feature which allows you to give your customers access, and customize exactly what they see - in form of online tracking.
Having 24/7 online access offers tremendous flexibility, and we've been able to work uninterrupted during business trips and holidays.
In summary, a truly forward thinking solution, and a great tool for any small to medium sized logistics company

Inconvénients: Logitude World is a relatively new software, and there are several competitors aiming for the same business. It needs to somehow incorporate a truly offline POD / TrackNTrace function via mobile bar scanner devices to distance itself from similar solutions.

  • Source de l'avis 
  • Publié le 16/07/2018
Süleyman A.
sales & marketing manager
Compagnies aériennes/Aéronautique, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/10/2020

"The best and easy software"

Avantages: Easy tıo use, economical and efficent palatform. Receive very fast technical support in case of any software problem. The best in class customer service!

Inconvénients: Able to send FWB/FHL message from the mobile telephone whenever I connect to internet. No need to go to airport or head office for this function. Time and personnel saving.

  • Source de l'avis 
  • Publié le 10/10/2020
Dmitry B.
Business Development
Logistique et chaîne d'approvisionnement, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/01/2020

"Excellent service for freight-forwarding industry"

Avantages: For internal structure it works perfectly and customer’s also happy with this software. It is well done for accounting, has all tools for freight forwarding industry, smooth interface and support is perfect.

Inconvénients: Nothing

  • Source de l'avis 
  • Publié le 28/01/2020
Pedro V.
Managing Director
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/04/2020

"Review after 2 year"

Commentaires: can get all sort of reports, by sales, by airline and any that need

Avantages: Easy access and easy to use, very afriendly to new users

Inconvénients: not agreeable with the Chilean Accounting requirements .

  • Source de l'avis 
  • Publié le 01/04/2020
Abdullah S.
Operations Manager
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/08/2018

"Amazing software and helpful team"

Avantages: - Covering all aspects of core logistics operations, although it needs some other options like miscellaneous job file, for example when you do packing or documentation service but you don't move the shipment, so, you need to file this service without putting origin/destination/AWB/BL etc..
- very nice data capture for all details you need in regards to reporting.

Inconvénients: easy to use in the matter of filling up forms and fields

  • Source de l'avis 
  • Publié le 09/08/2018
Iulian E.
IT Manager
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/01/2020

"You are in FF business then you must use Logitude"

Avantages: Cover all the freight forwarding business workflows.
Interface - User friendly
Mobile App
Share info with your customer
Easy setup
GREAT SUPPORT

Inconvénients: Does not provide integration with the big crm players on the market, like Salesforce and Dynamics.

  • Source de l'avis 
  • Publié le 30/01/2020
Gaetano C.
G
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/08/2019

"great product"

Avantages: - Nice and clean view
- ease of use
- well defined steps
- flexibility to adapt to the company needs

Inconvénients: - the accounting module covers only the operational part, it would be nice to consolidate full Accounting mode in order to have all in one place

  • Source de l'avis 
  • Publié le 19/08/2019
Zain A.
Director
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/05/2020

"Logitude: Amazing system at a right price!"

Commentaires: Amazing experience implementing. [SENSITIVE CONTENT HIDDEN] is a champ in service. She will serve you with smile and always willing to go extra-mile. The best account manager we've ever had in our life of 6 years as a company.

Avantages: Logitude is a very easy, full feature system on cloud available right now. We tested many systems before signing up with them in March '2020. It has all the tools/features available required to run our Air, Ocean and Road Freight business. There is nothing that our users miss managing the operations from bookings, documentation and invoicing.

Inconvénients: Only two things: One the system should have an optional full accounting module which will make life easier for small companies. Interface with QBO works fine but a full module is badly required for those who need it to manage in a much efficient way in terms of accounting. Secondly, the system screens badly need upgrading to new internet age. The current screens look like from the early 2000s. Everything works but just the feel is old - like an old Marriott on the beach (old but maintained but needs renovation)

  • Source de l'avis 
  • Publié le 20/05/2020
Holly F.
GM
Logistique et chaîne d'approvisionnement, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 01/11/2017

"System is not so stable, especialy during afternoon of our local time."

Avantages: Get coordinater's job more efficient, key in data one time, can generate several report. Accounting system is quite usuefuly, can avoid any overdue and duplicated payment. System connect with airlines system is very usueful, but still need get adjustment in China.

Inconvénients: This software get our job more efficient, and hope in the future, you can add any tracing part connected with airlines/shipping lines system for customer to follow up their shipment will be perfect. And there are any function that can send email automaticly to follow up ATA, DELY....

Réponse de l'éditeur

envoyé par Logitude le 08/11/2017

Dear Holly Fang,

Thank for the good review.
Please make sure you are using the HTML5 version. It is much faster and should work fine even if your Internet connection is slow at times.
Stayed toned to our regular releases. We are planning some automated emails to customer that we are sure will be very helpful to you
For statuses from airlines ¿ we do have this feature. Our help desk will contact you with more details.

  • Source de l'avis 
  • Publié le 01/11/2017
Dalibor S.
General Manager
Secteur maritime, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 04/07/2018

"Very good tool for smaller forwarders covering most of your needs"

Commentaires: We use this tool for our day to day work/business.

Avantages: all in one package covering trucking (FTL, LTL), FCL, LCL, own groupages, airfreights.
Very handy tool where data from previous shipments can be copied (even costs and selling rates).
Good customer support.
Overall we are happy with this tool and would recommend it to others small or mid size forwarders to use it to full extend.

Inconvénients: quoting tool is not really user friendly
no solution for warehouse management or customs clearance process
EDI data export and import from partners does not an exist
no break bulk options/booking

  • Source de l'avis 
  • Publié le 04/07/2018
An V.
Export Operations
Logistique et chaîne d'approvisionnement, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/09/2018

"With logitude we have managed an annual saving of 15% on our system costs."

Commentaires: With logitude we have managed an annual saving of 15% on our system costs. We print fewer AWB's from the Matix printer, which not only saves paper and money but also prevent airline fees, increases productivity, prevents human errors and significantly improves and simplifies the air freight supply chain proces.

Avantages: With Logitude, it's easy to create AWB's, quotes and invoices and directly share them with your customers via Shared Logistics. You can also easily create frequent shipments by simply copying them.

Inconvénients: We like everything about Logitude. It's truly is a system for the future.

  • Source de l'avis 
  • Publié le 10/09/2018
Ofer S.
mgr
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/11/2018

"freight forwarder best tools"

Commentaires: i get good control over my shipment- this is a good system for freight forwarding air and ocean, less for land services or storage, but this look under development.

Avantages: most of the operational tools, quick development for new features, and a good mix of accounting in the operation give good control over cost/budget to actual expenses, and collection.
also, good control over payment/collections.

Inconvénients: warehouse /cross dock systems still very complex and not effective
so is the quote system- the crm...not efficient.

  • Source de l'avis 
  • Publié le 27/11/2018
Vijay G.
Management Consultant
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 17/07/2019

"Why choose Logitude World"

Commentaires: Logitude as help the organization in the following areas:
1. Managed differently by providing operation reports.
2. Customers visibility of shipments.
3. User friendlly
4. Intergration with financial system.
5. Excellent customer service.

Avantages: Excellent features per price value.
Logitude willingness to work with us regarding customization.

Inconvénients: Lacking a rate module (having this feature would help organization gain a competitive advantage).

  • Source de l'avis 
  • Publié le 17/07/2019
Rui S.
Operations
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 04/06/2018

"EASY TO USE INTERFACE AND VERY SELF EXPLAINED WITHOUT THE NEED FOR TUTORIALS."

Avantages: ITS A CLOUD SOFTWARE.
SIMPLE TO CREATE SHIPMENTS OR COPY/DUPLICATE THEM.
POSSIBILITY TO CREATE CUSTOMIZE EMAILS/DOCUMENTS.

Inconvénients: INVOICING (NO CERTIFICATE INVOICE FOR PT CUSTOMERS);
SOMETIMES BUGS/ERRORS OCCURS AND IN SOME CASES IT TAKES TOO LONG TO SOLVE THEM;
SHOULD HAVE ALREADY AN APP VERSION FOR MOBILES, AT LEAST FOR OPERATIONS/TRACKING.

  • Source de l'avis 
  • Publié le 04/06/2018
Corenti T.
OWNER & GENERAL MANAGER
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/12/2018

"EASY TO USE IN AN FAST WORLD"

Commentaires: because this is an cloud program you can access it from any computer and this give power of movement at any time / anywhere

Avantages: Friendly system to use in our Freight Forwarding industry

Inconvénients: on the AWB labels you cannot edit spaces that need somethings adjustments

  • Source de l'avis 
  • Publié le 06/12/2018
Jawad S.
Business Development & Global Key Account Manager
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 04/06/2018

"I have a great experience with this logitude and its Team."

Avantages: It is user Friendly . The customer service department is up to the mark , whenever you need assistance they will be there to help you out , during the implementation time one of their representative was completely with us for 10-12 hours daily . last but not least it cloud base software and you do not need to invest anything in respect to storage or date security .

Inconvénients: Honestly speaking I do not have much to write something about cons , but I believe if they increase the features it will help them more to capture the market

  • Source de l'avis 
  • Publié le 04/06/2018
Pierre J.
General Manager/ Owner
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 23/02/2018

"Its easy to use and its peoples friendly."

Commentaires: We can use it as an overall booking system and CMR system for quick and easy work.

Avantages: Everyone can use it and understand it quit quick.
Good and professionell system that gives you the guide to understand what you should click in.

Inconvénients: INNTRA for the Sea freights its still not up and running. Because of this its not giving you the full potential with your shipments in an operational matter.

  • Source de l'avis 
  • Publié le 23/02/2018
Tânia P.
Manager
2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/08/2017

"Has been excellent"

Avantages: Very easy to use, very intuitive. We have greatly improved the process opening and AWB emission in record time. CRM help us to control the entire business side.

Inconvénients: We can not bill directly to the clients because it is not a certified program in Portugal. So we have an extra cost.

  • Source de l'avis 
  • Publié le 01/08/2017
Alain K.
Business Development
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 10/06/2017

"User friendly - Extremely fast customer support - Time saving - Great Features - Frequently Updated"

Avantages: User friendliness - extremely easy for any employee to start working - save a lot of time with some features

  • Source de l'avis 
  • Publié le 10/06/2017
Glenda P.
supervisor
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 04/06/2018

"great software!"

Avantages: customer service, frequent system upgrades, customization, shared logistics, dashboard, follow ups,

Inconvénients: that the shipment details are divided into different tabs (general, orders, packages, routing, etc.) I like to see everything at once.

  • Source de l'avis 
  • Publié le 04/06/2018
Rossana A.
Director
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/07/2017

"It is EASY, SIMPLE and COMPLETE for freight forwarders."

Commentaires: It organizes all the shipments and the accountant in a very easy and amicable way.

Avantages: It is so easy to use, it only requests relevant information and it is predictive - so we don't need to open 100 windows to load the data. Also it has a great library of docs to easily send to customers and partners. It is simple but yet very complete

Inconvénients: No cons - some docs need to be adjusted to our requirements, but it is not too complicated. We can develope ourselfs or the logitude support team develope for us.

  • Source de l'avis 
  • Publié le 24/07/2017
Salem A.
Manager
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    Sans note
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 28/04/2016

"This software is user friendly and very useful"

Commentaires: This software is very easy to use and makes us saving a lot of time and effort .

  • Source de l'avis 
  • Publié le 28/04/2016