15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

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Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today!

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Avantages :

Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Inconvénients :

Lack of some of the features that are presented in similar prices products.

Atera - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,5
Fonctionnalités
4,3
Rapport qualité-prix
4,7

Probabilité de recommander le produit

8,9/10

Atera a reçu une note globale de 4,6 étoiles sur 5 d'après 369 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (369)

Carl
IT Manager
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Possibility to be Great

4,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Jonathan
Responsable (France)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Très bon produit

4,0 il y a 7 mois

Avantages :

produit léger et facile à installer et prendre en main

Inconvénients :

pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement)

Alternatives envisagées précédemment : NinjaOne

Pourquoi choisir Atera : le coût qui augmentait constamment sans vraiment prévenir

Logiciel antérieur : SolarWinds Patch Manager

Pourquoi passer à Atera : en raison du coût moins élevé rapporté à mes besoins assez basiques

Jonathan
Dirigeant (France)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rapport Qualité-Prix imbattable !

4,0 il y a 2 ans

Commentaires : Déploiement systématique sur chaque poste pour un meilleur suivi du parc client

Avantages :

Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...

Inconvénients :

La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.

Réponse de l'équipe de Atera

il y a 2 ans

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We have made some big changes recently, and there should be much more available to you in the French language. It's a work in progress, but we are getting there!

Ludovic
Responsable d’agence (France)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Retour d’expérience

5,0 il y a 2 ans

Commentaires : Nous avons grâce à Atera, réussi à gérer de façon plus efficace notre helpdesk auprès de nos clients.

Avantages :

Nous aimons, son ergonomie générale plutôt accessible et engageante

Inconvénients :

Oui, il manque la possibilité d’avoir un IT documentation

Réponse de l'équipe de Atera

il y a 2 ans

Hi Ludovic, Thanks for taking the time to review Atera! We are very happy to hear that you find the platform accessible, and that you have been able to manage your helpdesk more efficiently. Regarding documentation that you are missing, please reach out to support so they can help.

Gabriel
Président (France)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mon quotidien avec Atera

5,0 il y a 3 semaines Nouveau

Avantages :

Intégration de l'IA native / Forte réactivité du coté support & développement.

Inconvénients :

Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite !

Patrice
Très bon produit (France)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Très bon produit

5,0 il y a 2 ans

Commentaires : Prise en main facile et intuitive

Avantages :

Possibilité de mettre à jour les systèmes de tous les clients en quelques clics

Inconvénients :

Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs

Réponse de l'équipe de Atera

il y a 2 ans

Thank you for your review and for being a loyal Ateran! Happy to hear that you're finding it easy-to-use. Should you run into any issues, please reach out to our 24/7 Support Team at support@atera.com.

Houenagnon Jules Vitale
Houenagnon Jules Vitale
Web Master (Bénin)
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Atera, meilleure solution de contrôle à distance

4,0 il y a 8 mois

Avantages :

Je suis sans mots avec ce système. Je l'apprécie parce qu'il me facilite la tâche de façon simple et claire en ce qui concerne la gestion, l'amélioration et le contrôle de mes services, informations peu importe ma position géolocalisation.

Inconvénients :

Je n'ai pas encore essayé toutes les fonctionnalités de ce logiciel, mais tout le moment, je n'ai pas encore eu de complication avec celles que j'utilise.

Osiano
Osiano
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Import/Export, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un service d'infrastructure informatique

4,0 il y a 8 mois

Avantages :

C'est un logiciel qui me permet de surveiller les clients et mes activités à distance. Fiable et efficace, il facilite la synchronisation des documents, la sauvegarde des données et son interface est très simple

Inconvénients :

C'est un bon outil que j'apprécie beaucoup mais très coûteux pour les petites entreprises

Laurent
Laurent
Gestionnaire (Togo)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion

4,0 il y a 8 mois

Avantages :

Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises.

Inconvénients :

C'est un super produit mais ça présente soucis lors des connections.

Tom
Tom
Technicien support informatique (France)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent outil pour les professionels de l'infogérance !

5,0 il y a 3 ans

Avantages :

La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.

Inconvénients :

Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles. Devrait être corrigé dans la prochaine interface utilisateur.

Réponse de l'équipe de Atera

il y a 3 ans

Thank you for the nice words, Tom! Please do let us know if you encounter any further issues regarding the UI or functionality.

Kelly
Kelly
Owner (Canada)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A leading per tech licenced RMM

5,0 il y a 3 semaines Nouveau

Commentaires : We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it.

Avantages :

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Inconvénients :

The inability to add month-to-month Technicians is if you’re on a yearly commit

Taylor
President (É.-U.)
Services d'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Number 1 On the Community Page

4,0 il y a 3 semaines Nouveau

Commentaires : Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items.

Avantages :

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Inconvénients :

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

Alternatives envisagées précédemment : Kaseya VSA , NinjaOne , SuperOps.ai et Pulseway

Pourquoi passer à Atera : We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.

Sahil
Sahil
Associate (Inde)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent RMM and MSP software

3,0 il y a 4 semaines Nouveau

Commentaires : During the software deployment is becomes easy to integrate the software in all the systems at once.

Avantages :

1. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access

Inconvénients :

1. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Cabinets médicaux, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great, Especially for a 1-person IT Department

5,0 il y a 3 mois

Commentaires : Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Avantages :

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Inconvénients :

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives envisagées précédemment : NinjaOne

Pourquoi passer à Atera : Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

Benjamin
IT Manager (Canada)
Exploitation minière et métaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect All in One Remote Support Solution

5,0 il y a 3 semaines Nouveau

Commentaires : Very pleased with the pricing, support and offered features and implementations.

Avantages :

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Inconvénients :

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Alternatives envisagées précédemment : Datto RMM , ConnectWise ScreenConnect et NinjaOne

Pourquoi passer à Atera : Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.

Al
Owner (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Atrea - Excellent choice for starting or growing MSP's

5,0 il y a 3 semaines Nouveau

Commentaires : Excellent. They have consistenly delivered and support has been wonderful and efficient.

Avantages :

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time.

Inconvénients :

Reports and 3rd party integration is improving but still has more to go.

Alternatives envisagées précédemment : Syncro , ConnectWise Automate et Autotask PSA

Pourquoi choisir Atera : We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back.

Logiciel antérieur : SolarWinds Service Desk

Pourquoi passer à Atera : Had all the features at an increadible price.

Luther
Director of Operations (É.-U.)
Services à la personne et aux familles, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Atera is a Great Fit for our Organization

5,0 il y a 3 semaines Nouveau

Commentaires : We have been very pleased with Atera. We utilized Atera to bring our Network Management in house. This reduced our operating costs and increased our efficiency at troubleshooting.

Avantages :

The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring

Inconvénients :

No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.

Alternatives envisagées précédemment : ManageEngine Endpoint Central

Pourquoi choisir Atera : Cost, functionality, ease of use, integration with other support services.

Logiciel antérieur : ManageEngine Endpoint Central

Pourquoi passer à Atera : Cost, functionality, ease of use, integration with other support services.

Patrick
Network Administrator (É.-U.)
Gestion de l'enseignement, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Looking forward to what the roadmap shows for the future of Atera

5,0 il y a 2 semaines Nouveau

Commentaires : My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.

Avantages :

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Inconvénients :

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Cassandra
IT System and Support Specialist (É.-U.)
Automobile, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ease of use and very dependable

5,0 il y a 3 semaines Nouveau

Commentaires : So far Atera has been excellent we have had no issues and been able to incorporate Atera everyday for ticketing and remote support server management and general service

Avantages :

I like most that Atera handles everything for our company from asset management to remote support.

Inconvénients :

That every time my computer is shut down I have to go thru MFA.

Rohan
Products and Platforms Engineer. (Pays-Bas)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Atera! A stable and All in one IT solutions management Platform.

4,0 il y a 2 semaines Nouveau

Commentaires : Overall I am happy with Atera for Immediate remote assistance.
It happens a lot of times where some changes could not be pushed through Windows GPO or Intune, in those cases this is the last stable option to push changes to client machines, in many cases this has been a lifesaver for me specially when existing PAM solution fails!

Avantages :

I work in our organization managing Products and Platforms on employees machines. Atera is the platform I use to take remote into the target machines and to push Automation scripts once approved by management. I have never had any issue with Atera till date. The most I like is the UI stable and simple.

Inconvénients :

Sometimes the remote session fails, sometimes, I have to login twice I don't know the reason why and it doesn't hinder me much. Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which sometimes get updated later.

Kevin
President (Canada)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best software for an SMB MSP

5,0 il y a 4 ans

Commentaires : Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Avantages :

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Inconvénients :

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Alternatives envisagées précédemment : N-sight et NinjaOne

Pourquoi choisir Atera : Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Logiciel antérieur : Naverisk

Pourquoi passer à Atera : Ease of use, pricing model.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great startup PSA and RMM for MSPs

5,0 l’année dernière

Commentaires : Great, very high uptime and excellent performance

Avantages :

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Inconvénients :

Had to purchase the Splashtop unattended access option for $200 per year

Alternatives envisagées précédemment : Kaseya VSA

Pourquoi choisir Atera : Slow performance across the board and the interface is not intuitive in Automate.

Logiciel antérieur : ConnectWise ScreenConnect , ConnectWise PSA et ConnectWise Automate

Pourquoi passer à Atera : Lower initial cost and total cost of ownership

Aziz
Information Systems Lead (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Atera Review

4,0 il y a 5 ans

Commentaires : Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Avantages :

The amount of features for the price is hard to compete with.

Inconvénients :

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

Alternatives envisagées précédemment : TeamViewer Remote

Pourquoi choisir Atera : Samanage and Logmein Central were a more expensive alternative. Logmein was also raising prices. Atera was able to replace both products.

Logiciel antérieur : SolarWinds Service Desk

Pourquoi passer à Atera : TeamViewer is a much more expensive alternative.

Grant
VP of IT (É.-U.)
Automobile, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Atera provides great value for the money

5,0 il y a 2 ans

Commentaires : I've used Atera for almost six months and couldn't be happier. Very feature rich, and frequently adds helpful updates. A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

Avantages :

A pleasant gui and easy navigation are standout features. The strong search engine is very helpful.

Inconvénients :

Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts.

Alternatives envisagées précédemment : Kaseya VSA et NinjaOne

Pourquoi choisir Atera : n-able could be a little too complex, and the per-agent licensing was getting very expensive. In addition, one of our techs accidentally deleted a location and there was no way to recover it.

Logiciel antérieur : N-sight

Pourquoi passer à Atera : Can't beat the integrations and the per-user pricing.

Réponse de l'équipe de Atera

il y a 2 ans

Thank you for the kind words, Grant! We put a lot of work and effort into the GUI and seamless usage of Atera, and we are glad to see that they are being noticed.

Greg
President (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Atera is Essential!

5,0 il y a 2 ans

Commentaires : Could not run my MSP business without it.

Avantages :

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Inconvénients :

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Alternatives envisagées précédemment : Datto RMM et LogMeIn

Pourquoi passer à Atera : Better value and functionality. More included features. Worked better

Réponse de l'équipe de Atera

il y a 2 ans

Hi Greg, Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow. Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board.

Joseph
Owner (É.-U.)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good foundation, but the ticketing and reporting needs to mature

4,0 il y a 5 ans

Commentaires : Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Avantages :

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Inconvénients :

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Réponse de l'équipe de Atera

il y a 5 ans

Hello, Joseph! Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product! Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks? In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.