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Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today!

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Avantages :

Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Inconvénients :

Lack of some of the features that are presented in similar prices products.

Atera - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
4,2
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,0/10

Atera a reçu une note globale de 4,6 étoiles sur 5 d'après 288 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (288)

Carl
IT Manager
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Possibility to be Great

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Jonathan
Dirigeant (France)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rapport Qualité-Prix imbattable !

4,0 il y a 10 mois

Commentaires : Déploiement systématique sur chaque poste pour un meilleur suivi du parc client

Avantages :

Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...

Inconvénients :

La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.

Réponse de l'équipe de Atera

il y a 5 mois

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We have made some big changes recently, and there should be much more available to you in the French language. It's a work in progress, but we are getting there!

Ludovic
Responsable d’agence (France)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Retour d’expérience

5,0 le mois dernier Nouveau

Commentaires : Nous avons grâce à Atera, réussi à gérer de façon plus efficace notre helpdesk auprès de nos clients.

Avantages :

Nous aimons, son ergonomie générale plutôt accessible et engageante

Inconvénients :

Oui, il manque la possibilité d’avoir un IT documentation

Réponse de l'équipe de Atera

le mois dernier

Hi Ludovic, Thanks for taking the time to review Atera! We are very happy to hear that you find the platform accessible, and that you have been able to manage your helpdesk more efficiently. Regarding documentation that you are missing, please reach out to support so they can help.

Patrice
Très bon produit (France)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Très bon produit

5,0 il y a 10 mois

Commentaires : Prise en main facile et intuitive

Avantages :

Possibilité de mettre à jour les systèmes de tous les clients en quelques clics

Inconvénients :

Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs

Réponse de l'équipe de Atera

il y a 5 mois

Thank you for your review and for being a loyal Ateran! Happy to hear that you're finding it easy-to-use. Should you run into any issues, please reach out to our 24/7 Support Team at support@atera.com.

Tom
Tom
Technicien support informatique (France)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent outil pour les professionels de l'infogérance !

5,0 il y a 2 ans

Avantages :

La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.

Inconvénients :

Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles. Devrait être corrigé dans la prochaine interface utilisateur.

Réponse de l'équipe de Atera

il y a 2 ans

Thank you for the nice words, Tom! Please do let us know if you encounter any further issues regarding the UI or functionality.

John
John
Systems Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 5 001-10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Perfect Fit for Many Scenarios

5,0 il y a 6 mois

Commentaires : The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Avantages :

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Inconvénients :

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Réponse de l'équipe de Atera

il y a 5 mois

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We will definitely let our Support Team know that you've had a great experience - it will make their day

Brian
Owner (É.-U.)
Réseaux informatiques, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Impressive features.

5,0 le mois dernier Nouveau

Commentaires : Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Avantages :

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Inconvénients :

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Alternatives envisagées : N-central

Pourquoi choisir Atera : Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Logiciel antérieur : LogMeIn

Pourquoi passer à Atera : Didn't have as many features and charged per node not user

Réponse de l'équipe de Atera

le mois dernier

Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.

Tim
owner (Pays-Bas)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great all-in-one integrated MSP/RMM service

3,0 le mois dernier Nouveau

Commentaires : I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Avantages :

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Inconvénients :

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Alternatives envisagées : GroundWork Monitor, Groundwork, N-central et MSP Manager

Pourquoi passer à Atera : complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Réponse de l'équipe de Atera

le mois dernier

Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Graham
Owner, Computer Technician (Canada)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Atera, a Strong Contender for anyone starting up an MSP-based business.

4,0 le mois dernier Nouveau

Commentaires : This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Avantages :

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Inconvénients :

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternatives envisagées : NinjaOne

Pourquoi passer à Atera : I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Réponse de l'équipe de Atera

le mois dernier

Hi Graham, Thanks for taking the time to leave this detailed review of the Atera platform. We are very glad that you were drawn in by the pricing model, and that you like how often we release new features. Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact. Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future. We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Grant
Project/Operations Manager (É.-U.)
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

So happy to meet Atera!

5,0 le mois dernier Nouveau

Commentaires : Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Avantages :

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Inconvénients :

Honestly have nothing negative to add to this section. The solution is great!

Réponse de l'équipe de Atera

le mois dernier

Hi Grant, Thanks for reviewing Atera - it is great to hear how manageable you find the platform. I am happy to hear that Network Discovery is "invaluable," to you and the team, and that you are on top of our frequent product updates! The fact that you have no cons to add says it all! But of course, if you ever have any issues or suggestions, please reach out to us and we will happily assist. I hope Atera continues to be the right solution for you, making your job easier!

Andrea
IT MANAGER (Italie)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I need free time for me

5,0 le mois dernier Nouveau

Commentaires : We manage many clients and many servers. The best thing is how everything is under control. And ATERA does it really well. All too well

Avantages :

Since we use ATERA, we discover another king of metod to manage our customer. Simplicity is better quality of Atera.

Inconvénients :

Still nothing for now. Every day is a new discovery by implementing management functions

Alternatives envisagées : N-central et ConnectWise Automate

Pourquoi choisir Atera : Because it's too cumbersome to do the same things that we do with Atera in a few minutes. We tested the Atera for two months before making the switch.

Pourquoi passer à Atera : First of all the price. Second: other products count the agent on any device. Atera consider the Technicians the focus of the business. Pay for every Technician and do everything you want. I like this kind of mentality.

Réponse de l'équipe de Atera

le mois dernier

Hi Andrea, Thanks for reviewing Atera. So happy to hear that you find the platform to be simple and effective for you. Hopefully you continue to find no cons, and to discover new management functions. Check out our release notes to stay up to date: https://support.atera.com/hc/en-us/sections/201896227-Release-Notes

Adam
System Administrator (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great RMM solution for standalone business with multiple locations.

5,0 le mois dernier Nouveau

Commentaires : We needed a RMM/remote connection solution for in-house IT ticketing and helpdesk for a growing eye care/healthcare/eye surgery company with two technicians, 8 locations, some in-house server/data management, and nearly 500 endpoints/workstations. Atera has been great to cover all those needs.

Avantages :

To be honest, the price is what caught my eye first. I assumed that when you pay less, you get a lot less, but that is NOT the case. Atera does exactly what we needed, and we don't feel like we are paying for option we don't even use. Solid reliable service.

Inconvénients :

Very few minor issues that aren't even worth mentioning.

Alternatives envisagées : SolarWinds Service Desk

Pourquoi passer à Atera : At first, price. However Atera was very full featured and well developed which was a pleasant surprise.

Réponse de l'équipe de Atera

le mois dernier

Hi Adam, Thanks for taking the time to leave this review of Atera. Happy to hear that you came for the price, but stayed for the value you found in the platform! We hope that Atera continues to fill your needs as an MSP.

Josh
Networks and Systems Specialist (Canada)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great software that keeps getting better!

5,0 le mois dernier Nouveau

Commentaires : It's a great product at a great price. I hope they keep improving and listen to the community that uses it!

Avantages :

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

Inconvénients :

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.

Réponse de l'équipe de Atera

le mois dernier

Hey Josh, Thanks for taking the time to leave this review. Happy to hear that you find Atera easy-to-use, and like the continually added features! Regarding multi-monitor support, you are able to do this with AnyDesk which is available on our Growth and Power subscription plans! Keep enjoying Atera, Josh!

Benjamin
IT Manager (Canada)
Exploitation minière et métaux, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helped us dramatically streamline IT Support

5,0 le mois dernier Nouveau

Avantages :

Atera helped us dramatically to streamline our IT support, remote administration, system health monitoring and system automation. Giving us insights that were only possible with physically having the machine within our network before.

Inconvénients :

Additional Atera features are only available as an additional subscription.

Alternatives envisagées : NinjaOne

Pourquoi passer à Atera : Pricing and additional value with discounted 3rd integrations.

Réponse de l'équipe de Atera

le mois dernier

Hi Benjamin, Thanks for taking the time to review Atera. So great that the platform has helped you streamline your IT support, thats our goal! Regarding new features being available for additional subscriptions, this is a company decision. However, you are always welcome to reach out to success@atera.com to give us this important feedback.

David
CEO (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Atera is a good product

4,0 il y a 2 mois Nouveau

Avantages :

Remote Access, managing, licensing, price

Inconvénients :

multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)

Alternatives envisagées : ConnectWise Control, SolarWinds Service Desk, Kaseya VSA et NinjaOne

Pourquoi choisir Atera : Price, Connectwise was sold, frustrated with billing, support

Pourquoi passer à Atera : Price and gambled on quality, ease of use, learning curve

Réponse de l'équipe de Atera

le mois dernier

Hi David, Thanks for taking the time to leave this review. Happy to hear you like Atera's pricing model, and use the Remote Access features. Regarding the cons you have listed, any technical issues should be brought up with our support team so you can run everything as smoothly as possible! Our support is always willing to help, and you can also request to talk with your Customer Success Manager.

Brandon
CTO (É.-U.)
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great MSP Product

5,0 il y a 10 mois

Commentaires : I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll. That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!

Avantages :

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

Inconvénients :

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

Alternatives envisagées : Auvik, SolarWinds Service Desk, NinjaOne, Autotask PSA, LionDesk et Zendesk Suite

Pourquoi choisir Atera : I needed something with more options, and functionality.

Logiciel antérieur : Spiceworks

Pourquoi passer à Atera : Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.

Réponse de l'équipe de Atera

il y a 10 mois

Thank you for the very kind and detailed review, Brandon! You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish. In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.

Jake
IT Admin / Onsite Tech (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Recommend to any IT admin or service company

5,0 il y a 2 ans

Commentaires : Fantastic!

Avantages :

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Inconvénients :

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

Alternatives envisagées : NinjaOne

Pourquoi choisir Atera : Comodo One was a "free forever" until it wasn't. The product was not worth spending money on because of the horrible interface and lack of improvements and features.

Pourquoi passer à Atera : Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc.

Réponse de l'équipe de Atera

il y a 2 ans

Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

Bhasker
IT Infra & Cloud Architect (É.-U.)
Informatique et sécurité réseau, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Cost effective product

4,0 il y a 2 ans

Commentaires : Better than our old RMM specially with cost and features that is offered.

Avantages :

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Inconvénients :

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Alternatives envisagées : ManageEngine Endpoint Central

Pourquoi choisir Atera : Solarwinds is expensive and complicated to use.

Logiciel antérieur : SolarWinds Service Desk

Pourquoi passer à Atera : cost wise and we are not deploying to a enterprise level, we are a small scale only.

Réponse de l'équipe de Atera

il y a 2 ans

Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

Brad
Solutions Director (É.-U.)
Services d'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Does almost everything we need.

5,0 il y a 2 ans

Commentaires : Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Avantages :

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Inconvénients :

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Alternatives envisagées : SYNCRO Web 2 Text Chat Software et NinjaOne

Pourquoi choisir Atera : ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Pourquoi passer à Atera : Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.

Robert
Technology Manager (Canada)
Vente en gros, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Makes my life easy!

5,0 il y a 2 ans

Commentaires : Extremely positive. Their support is excellent and they are very willing to listen to feedback.

Avantages :

For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.

Inconvénients :

I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.

Howard
President (Canada)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product with improvements rolled out monthly

4,0 il y a 2 ans

Avantages :

Deployment through Group Policy is VERY easy as the installer is a very small MSI.

Inconvénients :

Management for non-windows based machines is till not great. Mac OS deployment is very clunky and manual. Linux agent does not yet exist, but is apparently coming. Manually adding SNMP objects is still very clunky. The device layout screen is not customizable and looks like a wall of text. Atera has said these changes are coming, and their follow through this year on promised features vs deployed features is pretty good. So I'm optimistic this will be in place soon.

Alternatives envisagées : TeamViewer, N-sight, NinjaOne et Pulseway

Pourquoi passer à Atera : The per-user price point was good, and makes this a much better value than a Pulseway that charges per device. The free month gives you a good opportunity to evaluate it and shows that this product is a good value.

David
CEO (É.-U.)
Services d'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best RMM for the Price - No options left out

5,0 il y a 2 ans

Commentaires : Works great! Saves me a ton of time by automating a lot of my processes and allowing me to focus on the problem areas.

Avantages :

Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.

Inconvénients :

Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.

Alternatives envisagées : NinjaOne

Pourquoi passer à Atera : Pricing! I much rather pay a per technician lisc and add as many computers as I want in the software. Ninja wanted $3/computer. That is insane. I have over 500 pcs that I manage and that would be way too much.

Andre
Owner (Canada)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great value. The features and functions continue to grow and get better all the time.

4,0 il y a 2 ans

Commentaires : Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Avantages :

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Inconvénients :

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Steven
President (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Atera, the one stop, low cost, go to, for all your IT Managed Services needs

4,0 il y a 4 ans

Commentaires : When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time!
Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace!

Avantages :

Low cost of entry and low monthly cost No cost for per agent VERY easy setup VERY easy to use

Inconvénients :

Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Réponse de l'équipe de Atera

il y a 4 ans

Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!

Jason
Jason
Owner (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent value all around

5,0 il y a 3 ans

Commentaires : This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Avantages :

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Inconvénients :

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Alternatives envisagées : ConnectWise PSA

Pourquoi choisir Atera : Connectwise packages are more expensive and offer more then I would use as a small Service Provider.

Pourquoi passer à Atera : overpriced for small business affordability

Donald
President/CTO (É.-U.)
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best tool to break into the MSP arena

5,0 il y a 10 mois

Commentaires : It has been 85% positive. It has allowed us to grow our business without bankrupting us in the process. It offers better than 80% of the features that the big solutions offer, at 10-15% the cost of the other solutions.

Avantages :

We love the white label branding and the assorted options to access our clients via multiple remote tools.

Inconvénients :

There are not as many vendor integrations with other MSP tools as I would like. It took us a while to find an outsourced NOC and Help desk firm that would use Atera.

Réponse de l'équipe de Atera

il y a 10 mois

Thank you for the review, Donald! We are glad to see that you are enjoying using Atera and saving serious money while at it. In regards to vendor integrations, please feel free to make suggestions on our features board, as well as functionality suggestions.