Avis clients sur Atera

Très bon produit

Avantages :

produit léger et facile à installer et prendre en main

Inconvénients :

pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement)

Alternatives envisagées précédemment : NinjaOne

Pourquoi choisir Atera : le coût qui augmentait constamment sans vraiment prévenir

Logiciel antérieur : SolarWinds Patch Manager

Pourquoi passer à Atera : en raison du coût moins élevé rapporté à mes besoins assez basiques

Rapport Qualité-Prix imbattable !

Commentaires : Déploiement systématique sur chaque poste pour un meilleur suivi du parc client

Avantages :

Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...

Inconvénients :

La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.

Retour d’expérience

Commentaires : Nous avons grâce à Atera, réussi à gérer de façon plus efficace notre helpdesk auprès de nos clients.

Avantages :

Nous aimons, son ergonomie générale plutôt accessible et engageante

Inconvénients :

Oui, il manque la possibilité d’avoir un IT documentation

Mon quotidien avec Atera

Avantages :

Intégration de l'IA native / Forte réactivité du coté support & développement.

Inconvénients :

Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite !

Très bon produit

Commentaires : Prise en main facile et intuitive

Avantages :

Possibilité de mettre à jour les systèmes de tous les clients en quelques clics

Inconvénients :

Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs

Atera, meilleure solution de contrôle à distance

Avantages :

Je suis sans mots avec ce système. Je l'apprécie parce qu'il me facilite la tâche de façon simple et claire en ce qui concerne la gestion, l'amélioration et le contrôle de mes services, informations peu importe ma position géolocalisation.

Inconvénients :

Je n'ai pas encore essayé toutes les fonctionnalités de ce logiciel, mais tout le moment, je n'ai pas encore eu de complication avec celles que j'utilise.

Un service d'infrastructure informatique

Avantages :

C'est un logiciel qui me permet de surveiller les clients et mes activités à distance. Fiable et efficace, il facilite la synchronisation des documents, la sauvegarde des données et son interface est très simple

Inconvénients :

C'est un bon outil que j'apprécie beaucoup mais très coûteux pour les petites entreprises

Logiciel de gestion

Avantages :

Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises.

Inconvénients :

C'est un super produit mais ça présente soucis lors des connections.

Excellent outil pour les professionels de l'infogérance !

Avantages :

La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.

Inconvénients :

Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles. Devrait être corrigé dans la prochaine interface utilisateur.

Atera is the clear winner in the IT management space

Commentaires : Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Avantages :

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Inconvénients :

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives envisagées précédemment : N-sight, Kaseya VSA et NinjaOne

Pourquoi passer à Atera : Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Mid-level RMM and PSA solution

Commentaires : The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Avantages :

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Inconvénients :

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives envisagées précédemment : ManageEngine ServiceDesk Plus et Autotask PSA

Pourquoi choisir Atera : LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Logiciel antérieur : Freshdesk et GoTo Meeting

Pourquoi passer à Atera : The low cost was more appealing and the feature set looked like it was worth pursuing.

Streamlined IT Management with Top-Notch Security Features

Commentaires : I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture.

Avantages :

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Inconvénients :

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

If you don’t need a mobile app or decent support it’s OK

Commentaires : It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first

Avantages :

The interface is clean and easy to navigate

Inconvénients :

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Alternatives envisagées précédemment : Syncro

Pourquoi choisir Atera : Wanted to have a platform that included RMM and PSA

Logiciel antérieur : Zendesk Suite

Pourquoi passer à Atera : Cost per endpoint vs cost per user was a big factor

Perfect All in One Remote Support Solution

Commentaires : Very pleased with the pricing, support and offered features and implementations.

Avantages :

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Inconvénients :

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Alternatives envisagées précédemment : Datto RMM, ConnectWise ScreenConnect et NinjaOne

Pourquoi passer à Atera : Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.

A leading per tech licenced RMM

Commentaires : We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it.

Avantages :

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Inconvénients :

The inability to add month-to-month Technicians is if you’re on a yearly commit

Robust Remote Access & RMM Program

Commentaires : Managing endpoints remotely from anywhere is what I enjoy most with Atera.

Avantages :

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Inconvénients :

Atera is way too comprehensive which make learning curve steeper.

10/10 would recommend!

Commentaires : I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere.

Avantages :

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Inconvénients :

No cons at all! All around great product!

Robustious Online Ticketing 🎫 Management Program

Commentaires : Real time monitoring and IT ticketing management are the crucial benefits which I relish.

Avantages :

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Inconvénients :

There has never been any daunting aspect on this program.

Atera for efficient workflow

Avantages :

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Inconvénients :

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Highly recommend Atera

Commentaires : Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Avantages :

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Inconvénients :

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Cost effective product

Commentaires : Better than our old RMM specially with cost and features that is offered.

Avantages :

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Inconvénients :

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Alternatives envisagées précédemment : ManageEngine Endpoint Central

Pourquoi choisir Atera : Solarwinds is expensive and complicated to use.

Logiciel antérieur : SolarWinds Service Desk

Pourquoi passer à Atera : cost wise and we are not deploying to a enterprise level, we are a small scale only.

Impressive features.

Commentaires : Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Avantages :

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Inconvénients :

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Alternatives envisagées précédemment : N-central

Pourquoi choisir Atera : Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Logiciel antérieur : LogMeIn

Pourquoi passer à Atera : Didn't have as many features and charged per node not user

Atera, a Strong Contender for anyone starting up an MSP-based business.

Commentaires : This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Avantages :

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Inconvénients :

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternatives envisagées précédemment : NinjaOne

Pourquoi passer à Atera : I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

So happy to meet Atera!

Commentaires : Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Avantages :

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Inconvénients :

Honestly have nothing negative to add to this section. The solution is great!

Great Product

Commentaires : Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Avantages :

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Inconvénients :

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.