Note moyenne

  • Note globale
    4,5 /5
  • Facilité d'utilisation
    4,6 /5
  • Service client
    4,5 /5

En savoir plus sur Atera

Gestion et surveillance à distance (Remote Monitoring Management, RMM), automatisation des services professionnels (Professional Service Automation, PSA) et accès à distance : tout pour le bonheur du client en un seul endroit.

En savoir plus sur Atera

203 avis affichés

Frank G.
Principal Solutions Engineer
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 10/09/2020

"Great RMM product"

Commentaires: always friendly and supportive.

Avantages: ATERA is easy to use, fast and very reliable platform for remote management and

Inconvénients: There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)

Réponse de l'éditeur

envoyé par Atera le 08/02/2021

Thank you for the kind words, Frank!
Happy to be a long-term vendor and partner of yours!

  • Source de l'avis 
  • Source : GetApp
  • Publié le 10/09/2020
Jake G.
IT Admin / Onsite Tech
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/10/2020

"Recommend to any IT admin or service company"

Commentaires: Fantastic!

Avantages: Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Inconvénients: Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

Réponse de l'éditeur

envoyé par Atera le 17/02/2021

Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

  • Source de l'avis 
  • Publié le 27/10/2020
Brad G.
Solutions Director
Services d'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/12/2020

"Does almost everything we need."

Commentaires: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Avantages: Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Inconvénients: The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

  • Source de l'avis 
  • Publié le 28/12/2020
James D.
COO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 17/03/2019

"Quality has gone downhill"

Commentaires: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Avantages: The price point for this product is excellent, if it worked properly.

Inconvénients: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Réponse de l'éditeur

envoyé par Atera le 18/02/2021

Hey James, thank you for the honest feedback.
As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

  • Source de l'avis 
  • Publié le 17/03/2019
Sean M.
IT Security Manager
Équipements publics, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/12/2020

"Saved us 100,000 a year and revitalized our IT Dept"

Commentaires: It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

Avantages: The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.

Inconvénients: Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.

Réponse de l'éditeur

envoyé par Atera le 16/02/2021

Hey Sean, we are so greatful for in-depth the review, and so happy to see the levels of success that Atera helped you reach!
The reporting is something that we put plenty of work into, and luckily, this pays off, for both you as well as your clients.
In regards to the trainings, we did release our Atera Academy program, which has plenty of materials, including text, videos, quizzes, and many more, in order to help you better understand our program and, why not, have a bit of fun with the gamification element. :)
Here's to many more years of successful cooperation!

  • Source de l'avis 
  • Publié le 17/12/2020
Brandon C.
CTO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/10/2020

"Great option for MSP's"

Commentaires: I love the product. I am so happy I found it in my searching for an RMM. I was using a home grown solution that was clunky and I didn't really have time to build out. This has what I need, and the cost is far better then other solutions!

Avantages: It is very easy to use, does what you need it to, and helps automate a lot of headache tedious things for most MSPs.

Inconvénients: Its a growing product, so really the only thing I have a slight issue with is the email. If I could just have it hook into my email account instead of a forward to the created account it would be easier to deal with.

Réponse de l'éditeur

envoyé par Atera le 17/02/2021

We are so happy to hear that Atera saved you the time and money, Brandon! We will share your email feedback with the product team, and discuss how we can better integrate with email vendors. Here's to many more years of success!

  • Source de l'avis 
  • Publié le 27/10/2020
Robert D.
Technology Manager
Vente en gros, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/12/2020

"Makes my life easy!"

Commentaires: Extremely positive. Their support is excellent and they are very willing to listen to feedback.

Avantages: For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.

Inconvénients: I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.

  • Source de l'avis 
  • Publié le 15/12/2020
Brian S.
IT manager
Produits pharmaceutiques, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/12/2020

"Legacy Atera Review"

Commentaires: I've had an overall positive experience with Atera

Avantages: I like the intuitive nature of it and how it is always evolving.

Inconvénients: I would like atera to integrate with active directory. It would be extremely useful if end users could log into the portal with their same windows credentials.

  • Source de l'avis 
  • Publié le 17/12/2020
David M.
CEO
Services d'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/12/2020

"Best RMM for the Price - No options left out"

Commentaires: Works great! Saves me a ton of time by automating a lot of my processes and allowing me to focus on the problem areas.

Avantages: Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.

Inconvénients: Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.

  • Source de l'avis 
  • Publié le 16/12/2020
Utilisateur vérifié
Network Engineer
Machines, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/11/2020

"Chose this solution over alot of others"

Commentaires: Very good company to deal with! Fast response times as well as great customer support!

Avantages: The fact that help desk tickets and monitoring were all in the same package as well as AV

Inconvénients: It does not have Anti Virus reports built in directly with the portal.

  • Source de l'avis 
  • Publié le 02/11/2020
Andre H.
Owner
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/01/2021

"Great value. The features and functions continue to grow and get better all the time."

Commentaires: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Avantages: Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Inconvénients: Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

  • Source de l'avis 
  • Publié le 29/01/2021
Paolo C.
Owner/technician
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/12/2020

"Great value for money"

Commentaires: Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Avantages: Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Inconvénients: At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

  • Source de l'avis 
  • Publié le 22/12/2020
Bhasker C.
IT Infra & Cloud Architect
Informatique et sécurité réseau, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 21/10/2020

"Cost effective product"

Commentaires: Better than our old RMM specially with cost and features that is offered.

Avantages: First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Inconvénients: Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Réponse de l'éditeur

envoyé par Atera le 17/02/2021

Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

  • Source de l'avis 
  • Publié le 21/10/2020