Avis clients sur Tidio

Easy, fast and amazing!

Commentaires : I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Avantages :

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Inconvénients :

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Alternatives envisagées : MessageBird

Pourquoi choisir Tidio : Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Logiciel antérieur : MessageBird

Pourquoi passer à Tidio : Tidio is very intuative, easy to use and their support team is amazing!

Tidio is the first chat platform I've found to be worth paying for

Commentaires : Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Avantages :

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Inconvénients :

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Not Just a Live Chat Program

Commentaires : It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps

Avantages :

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

Inconvénients :

Nothing to complain about the software, but I think products&pricing modules could be better.

Looks great on the outside but features not fully completed

Avantages :

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Inconvénients :

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Both we and customers love it

Avantages :

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

Inconvénients :

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Perfect for our non-profit org

Commentaires : Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

Avantages :

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

Inconvénients :

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Alternatives envisagées : Crisp et Intercom

Pourquoi passer à Tidio : Ultimately we made the decision based on price, but we're super happy!

Best value for money I've seen.

Commentaires : Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Avantages :

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

Inconvénients :

I really can't think of any complaints. Tidio does the job very well.

Alternatives envisagées : Drift et HubSpot CRM

Pourquoi choisir Tidio : Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better.

Logiciel antérieur : Intercom

Pourquoi passer à Tidio : Value for money

Highly Recommended!

Commentaires : Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:)

Avantages :

The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.

Inconvénients :

Have not found any thing like this yet.

Great alternatives to any other live chat

Commentaires : Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

Avantages :

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Inconvénients :

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Alternatives envisagées : LiveChat et Intercom

Pourquoi passer à Tidio : Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Ease of use

Commentaires : I've been impressed with the software and the interface. I manage to communicate with my customers without effort.

Avantages :

User friendly, scalable, easy to implement, looks good on website

Inconvénients :

No On-site settings to move the chat box to the opposite side of the screen.

Alternatives envisagées : One Chat

Pourquoi passer à Tidio : Better UI and was effortless to install and use.

Go Tidio!

Commentaires : We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Avantages :

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Inconvénients :

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Alternatives envisagées : FreshBooks, ManyChat et Drift

Pourquoi choisir Tidio : In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

Logiciel antérieur : Visual Chatbot Builder

Pourquoi passer à Tidio : Simplicity, quality of the customer support, powerful functionality, branding.

An unbelievable blend of ease, style, features and price

Commentaires : We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

Avantages :

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Inconvénients :

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Alternatives envisagées : Pure Chat

Pourquoi choisir Tidio : Price

Logiciel antérieur : Freshdesk Messaging

Pourquoi passer à Tidio : Features and ease of use.

Tidio for online support

Commentaires : Tidio helped us to engage with our customers and to answer their question which led to more sales.

Avantages :

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Inconvénients :

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Alternatives envisagées : Salesboom CRM Suite, BenchmarkONE et Chatra

Pourquoi choisir Tidio : Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.

Logiciel antérieur : BenchmarkONE

Pourquoi passer à Tidio : Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.

Easily installed, attractive chat tool

Commentaires : Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Avantages :

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Inconvénients :

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Effective and affordable

Commentaires : Simple quick affordable effective

Avantages :

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Inconvénients :

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Alternatives envisagées : LiveChat

Pourquoi choisir Tidio : They didn't allow changing the Welcome Message without moving up to another tier

Logiciel antérieur : LiveChat

Pourquoi passer à Tidio : Cost

Tidio is amazing!

Commentaires : I've only had a great experience with Tidio.

Avantages :

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

Inconvénients :

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

Alternatives envisagées : Crisp, Intercom et Userlike

Pourquoi choisir Tidio : Because I wanted to view what pages the visitors were viewing and more, I used to use Crisp but that's $99 and the other alternatives aren't up to the standards of Tidio.

Pourquoi passer à Tidio : Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number.

Simple but Powerful

Commentaires : We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Avantages :

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Inconvénients :

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Alternatives envisagées : Zoho SalesIQ

Pourquoi choisir Tidio : Freshchat was very clunky with a limited feature set and disastrous support. They go out of their way to inconvenience their customers even when they're the cause of the issue in the first place.

Logiciel antérieur : Freshdesk Messaging

Pourquoi passer à Tidio : Tidio was definitely easier to navigate and more affordable for our use case.

Definetly worth it compared to similar softwares

Commentaires : Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Avantages :

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Inconvénients :

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Pretty Good, some little glitches

Avantages :

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

Inconvénients :

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Excellent value for money!

Avantages :

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Inconvénients :

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Alternatives envisagées : JivoChat, Intercom et tawk.to

Pourquoi passer à Tidio : Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;

Excellent

Avantages :

Chatbot integration in mobile with live chat

Inconvénients :

the first sep in setting welcome message to client

Alternatives envisagées : Landbot

Pourquoi choisir Tidio : Too expensive

Logiciel antérieur : Intercom

Pourquoi passer à Tidio : Mobile chat integration

Great!

Avantages :

+ Easy + Beautiful + Beautiful + Looks great + Multiple features + Awesome support + Regularly updating

Inconvénients :

- Not having ability to remove powered by-logo

Alternatives envisagées : tawk.to

Pourquoi choisir Tidio : Tidio is so much better looking and feature richer for using. Administrator dashboard is also more modern.

Logiciel antérieur : tawk.to

The Chatbot that you want but can't find

Commentaires : I like it. It is very easy to set up the bots.

Avantages :

A chatbot that hands off to a live person was critical.

Inconvénients :

Can't think of any yet but I will update if I find any.

Alternatives envisagées : Zendesk

Pourquoi choisir Tidio : Drift is too expsensive. I get 10X more stuff for less than 5X the cost.

Logiciel antérieur : Drift

Pourquoi passer à Tidio : Above reasons

Tidio is your go to chat software

Commentaires : From implementation to online support (David is awesome!) there is no program that matches TIdio.

Avantages :

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

Inconvénients :

Nothing! I haven't found any cons as of yet.

Alternatives envisagées : Lucky Orange

Pourquoi choisir Tidio : Mobil app

Logiciel antérieur : Olark

Likely the best live chat tool that includes a free plan

Commentaires : I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

Avantages :

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

Inconvénients :

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.