Avis clients sur Zoom Meetings & Chat

par Zoom Video Communications

Note moyenne

  • Note globale
    4,6 /5
  • Facilité d'utilisation
    4,6 /5
  • Service client
    4,4 /5

En savoir plus sur Zoom Meetings & Chat

Zoom unifie la vidéoconférence sur le cloud, les réunions en ligne simples et la messagerie de groupe en une seule plateforme facile à utiliser.

En savoir plus sur Zoom Meetings & Chat

25 avis affichés sur 7 591

Xavier F.
Consultant
Design graphique, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/08/2020

"Avis sur Zoom"

Commentaires: J'ai découvert Zoom au démarrage du projet et il a bien évolué! Installation et enregistrement rapide! Prise en mais intuitive. Effectivité et besoin de peu de ressources de bande passante et utilisable sur tout les systèmes d'exploitation avec peu de ressource mémoire.

Avantages: Zoom est un programme de visioconférence simple à mettre en place et à utiliser qui permet de réalisé des rendez-vous "tête à tête" ou des réunions de groupe de qualité et rapidement sans grande connaissance informatique. Il permet aussi de faire des présentation et d'animer des Webinaires avec un partage d'écran simple et propre qui va bien mettre en valeurs votre produits! La qualité d'image et incroyable même avec une webcam de PC portable et il n'y a quasiment jamais de lag d'images même avec une petite connexion. Bref c'est in logiciel indispensable a mettre dans votre top 5!

Inconvénients: L'interface est un peu trop minimaliste. il pourra encore s’améliorer sur la charte graphique. Il y a eu des failles de sécurité dû a un emploie pas assez sécurisé des utilisateurs. Quelques soucis pour fonctionner avec Firefox.....

  • Source de l'avis 
  • Publié le 13/08/2020
Jean-baptiste J.
DAF - DRH
Arts de la scène, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    2 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 10/05/2020

"Arnaque à l'abonnement ?"

Commentaires: J'ai souscrit et payé un abonnement "pro" il y a deux semaines, mais mon compte est resté en "basique". Impossible de joindre qui que ce soit, mes mails à l'assistance sont classés sans suite, j'ai réussi miraculeusement une fois à joindre une personne par téléphone, elle m'a promis d'activer mon compte, mais toujours rien.
A ce niveau là, cela ressemble franchement à une arnaque.
Mon conseil : chercher les produits concurrents (Google Meet, gratuit et sans installation, par exemple, ou encore Skype, Discord...)

Avantages: Le logiciel est simple et fonctionne de façon intuitive

Inconvénients: Assistance inefficace et injoignable, pratiques commerciales plus que douteuses

  • Source de l'avis 
  • Publié le 10/05/2020
Martine P.
Conseillère au suivi budgétaire
Administration publique, 10 000+ employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/08/2020

"Très pratique"

Commentaires: En confinement ce logiciel nous a permis de régler le problème de communication entre collègues en le rendant très facile et rapide.

Avantages: J’adore la fonction chat qui me permet de communiquer rapidement avec mes collègues de bureau sans avoir besoin d’écrire un courriel formel.

Inconvénients: Lors d’un meeting zoom le partage d’écran ne fonctionne pas très bien si on veut modifier un document en le partageant avec le groupe.

  • Source de l'avis 
  • Publié le 24/08/2020
Jeremy F.
Onwer / Coach
Services financiers, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/08/2019

"Virtual meetings with lots of features"

Commentaires: As a coach, I did not want to limit my clients to driving distance, nor do I want to keep a dedicated office that I can bring "strangers" into, outside of my home. Zoom not only allows me to meet seamlessly but allows my clients to meet comfortably in their own home (and not have to worry about baby sitters, etc). The ease of use and multi-platform support removes any compatibility worries when setting meetings.

Avantages: This software is easy for my clients to set up for a meeting with me virtually. I love that I can share my whole desktop, one window on it, a selected part, or even share the screen of my phone. I've used this to meet on a Mac, PC, iPhone, and iPad. This has options for recording meetings, setting defaults for audio/video, etc. You can do group meetings and allow client(s) to share or control my desktop. One thing I've only used occasionally is assigning a unique meeting ID for each meeting. I just use my standard ID so I can incorporate it into form emails and my scheduling software.

Inconvénients: The free version limits group meetings to 40 min (but it's the free version; I do meet with others who have the paid version and it's great)

  • Source de l'avis 
  • Publié le 13/08/2019
Utilisateur vérifié
Elementary School Teacher
E-learning, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 22/12/2020

"Virtual Learning"

Commentaires: Overall this has been a good option as our schools have moved to virtual learning. It is easiest used among adults and is very simple to use.

Avantages: Zoom is a great way to connect with others when video and audio are necessary. It is great for meetings, e-learning, and social connections. I really like that you can share your screen. This is especially helpful for e-learning. It allows the students to see what you are seeing (and allows you to see what they are having problems with). I also like that you can split up into break-out rooms. This gives diversity of discussion. The administrator also has the ability to hop in and out of different rooms. As a teacher, this is a great way to get students talking while also supervising the conversations.

Inconvénients: There are some difficulties with this software and e-learning. For example, the leader can mute all participants; however, participants can unmute themselves. This makes it difficult if you have a student who wants to interrupt the lesson. They can simply unmute themselves at any time. Also, while you can share your screen, every participant can also share their screen. If too many people try to share their screen at one time, it creates a bit of chaos and oftentimes glitches out the system.

  • Source de l'avis 
  • Publié le 22/12/2020
Utilisateur vérifié
Human Resources Manager
Psychologie, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 29/06/2019

"Better Than Many of Their Competitors, but Not Great"

Commentaires: While Zoom is far from perfect, they are infinitely better than so many of their competitors that you can forget about most of their shortcomings. Except for one major one - their user interface. It's horrible. And I have not noticed any discernable upgrades or enhancements to really any aspect of their product over time. It appears they have a If It's Not Broke Don't Fix It philosophy, but there are things that maybe aren't broken but have major room for improvement.

Avantages: Of all the video conferencing tools out there - and there is no shortage of them, either past or present - I have to say that Zoom works probably the best as far as logging in and everything working. Everybody who has ever attended a video conference knows the headache and utter waste of time known as "technical difficulties" especially those that arise at beginning of any video conference. This person's video isn't working; that person can't hear. You keep getting disconnected. Zoom somehow avoids this most of the time and that rarest of all things usually occurs - video conferences start on time.

Inconvénients: If you have any more than say three - max four - participants, you're going to go crazy trying to include and see everybody at once. Yes, it's okay when whoever is speaking is shown front and center, but when you're speaking and want to gauge everyone's expression and just see everybody as though you are in the same room with in person, Zoom's Brady Bunch opening from Hell interface will literally drive you mad.

  • Source de l'avis 
  • Publié le 29/06/2019
Nicholas C.
Clinical Director
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 10/10/2020

"From Luxury to Necessity"

Commentaires: The ability to rollout a teleconferencing option in the midst of quarantines, shelter in place orders, and social distancing (which severely reduced our in person capacity to below the number needed to be profitable) made the difference in us continuing versus closing our business. Additionally, our early and widespread adoption of teleconferencing through Zoom significantly grew our client base in areas where providers had not made the transition. We picked up multiple clients who never would have given our business a chance due to geographical distance, but were seeking us out due to our early adoption of Zoom.

Avantages: In the wake of COVID-19, Zoom has become synonymous with video conferencing. Because so many of our clients have become used to using it, it doesn’t have the learning curve that some of the other video conferencing apps do. Because we are using it to do group sessions that are time limited, having an easy-to-use interface that the majority of our clientele are familiar with is paramount because it keeps us from having to spend precious time troubleshooting and getting our clients familiar with the app and allows for more productive sessions.

Inconvénients: The free version teases just enough functionality and usefulness that it was difficult at first to make the decision to go to the full version. Not being able to see how critical the full version’s features would be for us nearly kept us from upgrading.

  • Source de l'avis 
  • Publié le 10/10/2020
Sanskriti G.
Senior Software Engineer
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/10/2020

"ZOOM for team discussions, learning and more!"

Commentaires: Overall, I had a good experience with ZOOM. Through the application we are able to have team discussions, discuss ongoing project, presentation and more. I am able to join live meetings in anytime and anywhere. With the remote desktop connections, we are able to access the office PC(virtually), and do works as specified. So, its been easier for us to 'Work From Home' in this pandemic.

Avantages: Zoom is great app for online video conferencing. It Supports multiple devices, file sharing, video calls, texts(chats), screen hosting, remote access and much more within the single app. The interface seems smooth and navigation within the app is handy. Zoom has its own in-built screen recording feature, and users don't need to install any external softwares for screen recording.

Inconvénients: For most of the times, I am experiencing the repetition of audio as I speak. It's quiet disturbing when I heard my own voice repeling back. Also, sometimes, the calls ends out unexpectedly, and I am likely to miss important announcement and team discussions.

  • Source de l'avis 
  • Publié le 08/10/2020
Jackie B.
Associate Director
Services et installations de loisirs, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 07/10/2020

"A Pandemic Lifeline"

Commentaires: Overall a very positive experience. Zoom has become just another tool in our arsenal. We use it daily and for different reasons.

Avantages: We have been using Zoom for several years, but never to the extent that we have been using it since March. Zoom has allowed us to stay connected as a team and also connect with our clients. I find the ease of use to be the most appealing. I have 6 year olds and 60 year olds that are both able to access our meetings efficently and easily. I love that it integrates with my calendar, and I can invite others to various meetings. I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer.

Inconvénients: Not necessarily what I like the least, but the onboarding process took some time. Learning and undertsanding the different settings, being able to tweak how we were using our account the fully benefit us.

  • Source de l'avis 
  • Publié le 07/10/2020
Elisabeth H.
Director, Member Support and Training
Logiciels, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/10/2020

"Easy to use, super reliable, tons of features"

Commentaires: Zoom has met our needs for remote work exceptionally well.

Avantages: Zoom provides the easiest way I've seen to meet remotely. One click on a link lets users join a meeting, and the audio and video controls are easy to find and easy to use. Zoom meetings are stable and reliable, especially compared to some other options I've used. The integration into Slack is also awesome - I've added my calendar to Slack, so it notifies me when I have a meeting and lets me join with one click. The ability to hide "self-view" is very valuable, especially now when I meet via video constantly and get tired of seeing myself.

Inconvénients: I am struggling to find something negative to say about Zoom. It's easy to install, and easy for "guests" to join even if they have not used Zoom before.

  • Source de l'avis 
  • Publié le 13/10/2020
David R.
Digital Officer
Collecte de fonds, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 11/11/2020

"It's the default, and works!"

Commentaires: Like many others during the pandemic I've been "forced" to use Zoom, and other chat services. However, it really is dead simple to use, and has made me re-think my need to travel once the crisis is over. The experience is excellent, especially sounds and video, so I will surely use it far more from now on.

Avantages: Easy to use, simple to install, has lots of fucntionality, good quality video and is secure. I particularly like the breakout rooms, and the ability to message during conferences. The backgrounds settings are great too!

Inconvénients: I would love it to be more integrated into collaborative solutions, along the lines to Teams, Slack etc. The free version is nice, but 45 minutes is very limited, but better than nothing, but not as good as free like some other packages out there.

  • Source de l'avis 
  • Publié le 11/11/2020
Fazl A.
Implementation & Support Specialist
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/11/2020

"Zoom Meetings"

Commentaires: I have been using this tool since the start of my job at 360Factors and we use this tool to communicate with internal teams based in USA and Pakistan. We also use it for communication with clients, especially when we require for the customer to show us their screen so that we can get a perspective of what issue they are facing so that we can provide effective and specific support.

Avantages: With this tool we can join voice call, video call and chat within the call and we can also send messages to people who are in our contact list even though we are not on the call.

Inconvénients: The unpaid version call lasts only for about 40 minutes when there are more than 2 users in the meeting room.

  • Source de l'avis 
  • Publié le 11/11/2020
Shane R.
Enterprise Account Executive
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/09/2020

"Zoom into the future"

Commentaires: It has been a great experience and I can not understand how I communicated on other systems in the past.

Avantages: This system is the best for screen sharing, Audio sharing, and overall quality of the stream. I do not have as many issues using this system as I do on Webx or Teams.

Inconvénients: I think the webinar pages or invitations that you send from zoom are really bad. If we could have HTML fields instead of just plain text we could make the meeting invites sing!

  • Source de l'avis 
  • Publié le 24/09/2020
Wendy C.
MARKETER
E-learning, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 16/01/2021

"Assessible, Simple & SUPER Customer Support"

Commentaires: Overall, I would say I love everything about ZOOM and I should say thanks to this software that our shift from our offline course to online can be so easy.

Avantages: I like how easy it is to access Zoom app.
My targeted customers are mostly housewives who are fairly new to technology and apps.
Zoom comes in as an easy access for them as all they need is just a click on their unique link which could easily land them to the Meeting room.
Simple Register Page
I also like that I could create a simple lead page for my registrants. Although my company is not using that feature, knowing that there is such function which you can also personalize it with your own logo is pretty good as anyone who is trying to hold a zoom meeting with some own personality can easily do it themselves.
Smooth Streaming
The streaming of zoom is also ne of the applaudable factors of this software. So far, with a steady Mbps on our side, the resolution and sound are just things you don't complain about at all.
Flexibility in Muting and Turning on Camera
As the host, we can easily mute our guests and turn off their webcam through the Zoom settings. And when it comes to the time to interact with our guests, we can easily unmute them to speak!
Awesome Customer Support!!
And I should say Zoom has great customer support as well. They are always on a standby mode ! There was once I was trying to look for my registration page but I failed so I quickly contacted the support team and straight away they came to the rescue and pin pointed my problem and assisted me that I had mistakenly unticked the registration box.
Very helpful indeed!

Inconvénients: I have to hesitate here for a few seconds to actually think of the downsides.
But they do have a couple of things that I would like to see that could be improved by Zoom.
The ability to save the CHAT HISTORY.
As we are trying to close sales through our webinar, and since there's no way to take down the potential clients who have responded in the chat, we have to manually write their names down to contact them once again without ending the meeting first.
If only we could save the chat history, perhaps that would really help us a lot in following up with our potential clients.
A short clip on how to turn on the camera and connecct the audio.
Every time before we start our webinar course, we have to educate/inform our students on how to connect their audio. I will always be the one to teach the steps in utilizing the tools in zoom which would take up a good 10minutes. If only we had a short professional clip by Zoom to send to our participants, that would save up so much time!

  • Source de l'avis 
  • Publié le 16/01/2021
Derek E.
Sr. IT Support Administrator
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/11/2020

"My review on Zoom"

Commentaires: Its remote use due to the pandemic as been amazing. We have been able to allow our workers to work remotely and still resolve customers issues. We are able to share screen and speak directly with our customers to confirm their needs are met. We have also used Zoom software for all internal business needs. Town Halls, All Hands meetings, and internal departments meeting have increased and been beneficial for discussing our business needs. We have been able to adjust and continue working thru the pandemic, due to Zoom and its products.

Avantages: Zoom is magnificent. I enjoy all the features of it. The breakout rooms have become very useful. We have been able to successfully train new hires remotely. We have utilized the features of screen sharing, chat, and remote control. Zoom has also come in handy with our sales team when working from different devices; iPads. Zoom is a very useful tool and I would recommend it to everyone for busy/personal use.

Inconvénients: I have found managers to share the wrong link when sharing the recording of their meetings. Managers are sharing the incorrect link with our users which prevent users from watching the video. I would recommend that there be an easily accessible link at the end of the meeting to allow users to share the recording.

  • Source de l'avis 
  • Publié le 20/11/2020
Becky T.
Director of Implementation
Urbanisme et architecture, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 10/11/2020

"Pandemic Lifeline"

Commentaires: Zoom has been a lifeline during this year's pandemic - it has kept me connected to my colleagues, clients, family and friends. I've used it for everything from large public workshops to one-on-one happy hours with a friend. I've worked remotely for the past two years, and the ability to "hop on a Zoom" with a coworker to have a quick face-to-face chat has been incredibly important to maintaining work relationships and making job-related decisions.

Avantages: The relatively user-friendly interface makes it easy for everyone to use, from my 96 year old grandfather to my professional colleagues. I'm also helping a kindergartener attend online school via Zoom, and it's easy enough for a five year old to use too!

Inconvénients: Adapting features, such as customizing the waiting room and changing settings can be complicated, and the last time we tried to livestream to Facebook it didn't work, despite having the feature enabled in the settings.

  • Source de l'avis 
  • Publié le 10/11/2020
Roxanne D.
Accountant
Comptabilité, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/11/2020

"Zoom make social distancing easier"

Commentaires: I knew about zoom before this pandemic. However, I became a frequent user since the pandemic and the lock down. Apart from the few issues I had which most of them minor the software was quite useful and I benefited alot from using it.

Avantages: Being that our new normal at work is to work from home most days it made meeting much easier. I really love the fact that all we had to do is send a link for everyone to be joined without an hassle. Zoom can be used for multiple purposes and not just for meetings. It is used for online learning, preventing students to have to be face to face with their peers and their teachers. It is very user friendly. Another pro is that you can share multiple screens and it allows virtual background which is top tier. The virtual feature of hand raising is amazing Especially in schools and meetings.

Inconvénients: Even though this software is on it's way to top tier there is still some areas that could be improved upon and they are:
1) it should be clear on how you turn on your mike
2) you have to upgrade to a paid plan to use customer support and when you do (at least when I do) there is no customer support
3)there should be an option for you to share and communicate with persons you are waiting.
4)the virtual backgrounds could be a bit clearer or look a bit more realistic

  • Source de l'avis 
  • Publié le 06/11/2020
Angela B.
Owner and Illustrator
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 05/11/2020

"Getting Together With Zoom"

Commentaires: Before 2020, I never expected to need a virtual meeting program. I was able to conduct much of my business with customers or clientele over the phone or in person. Now I feel like I can't live without Zoom. From virtual conferences to discussing illustrations with colleagues, it has become a necessity when we couldn't get together.

Avantages: Some of the better features of Zoom are the ease of connecting with others via video conferencing. The company keeps its software updated, and they do care about security. You can use the program for free and still get many options, such as unlimited one to one meetings, 40-minute meetings, and hosting meetings with up to 100 participants. There are nice video options such as screen sharing, virtual backgrounds, spotlight multiple people, etc. With a pro plan ($149.90 /year/license), you can have the ability to offer longer meetings (I encourage question and answer periods), streaming, and reporting functionality.

Inconvénients: I recently found out that there are many people who still don't have access to a computer. Those that want to join the meetings can do it by phone, but it is cumbersome to connect. I had to snail mail the meeting information to a few folks so that they could connect to a meeting of mine, and I had a difficult time walking them through the steps. The program doesn't let you sign in with more than one device. I wanted to troubleshoot the phone call issue and others myself but needed someone else's account to verify the solutions. I also wish Zoom offered a simple blurred background option for their virtual session like Skype offers. I don't necessarily need anything fancy for a background. I just want to make my background less distracting, especially when my cat starts bathing behind me.

  • Source de l'avis 
  • Publié le 05/11/2020
Dylan C.
Campus AV Coordinator
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 13/10/2020

"Zoom for Campus"

Commentaires: Very good experience. Intuitive to new users with enough power and flexibility for larger Webinars and advanced settings.

Avantages: Flexibility in assigning licenses across users on an as needed basis. We are a smaller campus with about 3000 students, faculty , and staff using Zoom daily and the cost benefit of not having to have to own more licenses than we really need is a huge help on the budget side. It does require a little more administration effort keeping track of who needs the licenses when but Zoom interface is easy for managing the movement.

Inconvénients: I do have concerns with the limited capacity for multiple users to have control over meeting/webinar settings. You have to be at an administrator level to make changes in someone else's Webinar settings for example. It would be nice if your co hosts had access to any Webinar they where invited into(with restrictions). We also get occasional confusion around the invitation links for panelists vs attendees vs co hosts. As the organizer yo do not have access to the text of the email they received on your behalf so troubleshooting can be tricky.

  • Source de l'avis 
  • Publié le 13/10/2020
Amy M.
Director
Bibliothèques, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/10/2020

"A Lifesaver During Covid"

Commentaires: Prior to covid I'd utilized zoom occasionally but not on the paid level. I had to upgrade our usage to allow for more people to be included in meetings and my staff to utilize it as well for online library program offerings. It's been great. I can easily schedule a meeting, sent out notice to my attendees and even send it to Facebook Live so that I can still make my meeting accessible for public viewing. (We're subject to open records laws)

Avantages: Eight months ago Video Conferencing seemed like something that I'd never have to truly look into beyond an occasional use, more for fun, not really work. The Covid 19 Crisis made me rethink that. I'm the director of a small public library in Kentucky. We are required legally to host monthly trustees meetings to keep tabs on/make the community aware of the utilization of tax dollars and services offered. But what do you do when you can't allow those trustees to be in the same room together for the sake of their health? Zoom really saved us.

Inconvénients: I've not encountered any real issue with our use of Zoom thus far. It's been easy to use for myself and the library trustees.

  • Source de l'avis 
  • Publié le 09/10/2020
Sameer C.
Associate Soution Advisor
Logiciels, 10 000+ employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/09/2020

"Zoom- The best video and audio calling application for Business."

Commentaires: My overall experience with zoom has been really great since the software is very easy to understand as well as use and the speed with which is operates is really recommendable. Also, the screen sharing feature on this application is fastest when compared to its peers. Having said that, I would again like to reiterate that it is one of the best internet calling applications available in the market right now .

Avantages: Zoom is one of the best and fastest audio and video calling software available in the market today. As per my understanding, the best USP of zoom is the simplicity with which this software is created and moreover the speed of manuovering in moving from one functionality to another within the software. I would also specifically like to mention the fact that while working on slow internet speeds, I have experinced zoom calls to be the most seamless and thus they provided a wonderful experience even in low internet badwidth conditions.

Inconvénients: The only thing that I didn't like much about this software is the limited number of functions it provides to the end user. To elaborate, zoom is primarily used only for calls and chats. I wish i could have seen more features in this application like file sharing and editing on cloud, intergration and preparation of different types of office products etc. within zoom, that way we would not have to switch to other applications for these kind of tasks .

  • Source de l'avis 
  • Publié le 23/09/2020
John S.
Software Developer
Logiciels, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 28/09/2020

"A very complete conferencing application that suffers from usability issues"

Commentaires: Overall I have found Zoom to be a stable and valuable tool. The pricing structure is reasonable and the features very complete. I like that the company is continuing on improving security which is imperative to it's continued use. I often recommend and use Zoom because of this.

Avantages: One of the things I appreciate the most is that only the host of a meeting is required to have a membership to take advantage of long conference calls. This has opened up the ability to use Zoom with a wide array of customers and use cases, such as adding family members. Zoom is also frequently updating their application to make it more user friendly and add compelling features which has made this conferencing tool a goto for nearly everyone. The fact it is completely cross platform makes it accessible for anyone I need to conference call with.

Inconvénients: The inconstancies and the seemingly constant adjustment of features is a blessing and a curse. When working with others they often can't find how to do something that they "saw yesterday." While this isn't a major issue for professionals, it can be crippling and frustrating to non-technical users. Also, there is a level of inconsistency between desktop and mobile applications on the location of buttons and features that can make it very difficult to assist someone when providing them support. One other issues is the confusion of "New Meeting," "schedule," and "meetings". These names as well as their button locations (meetings) make it frustrating to schedule, or find a scheduled meeting. It seems "New Meeting" could easily make it optional on the dialog to make this a quick meeting vs. scheduled meeting. Even though I am aware of what these mean I am forever clicking the wrong button.

  • Source de l'avis 
  • Publié le 28/09/2020
Muhammad arifur R.
Administrator
E-learning, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 18/09/2020

"Decent solution for online meetings"

Commentaires: We are using Zoom for our daily meetings for website development. We use the screen share features to discuss on the project and to work on the source code together. We share our ideas with whiteboard feature. Zoom handles weak internet connection very well - which makes it our on-the-go app for online meetings.

Avantages: Zoom can be used both on PC and smartphone. The app is quite easy to navigate. Connecting to meetings is easy using meeting links. It has the options to chat, share screen, documents and whiteboard - everything needed for team meetings. The Driving Mode is quite handy when only voice communication is needed.

Inconvénients: The meeting interface is kind of old-ish. Lags quite a lot sometimes. Disconnects and reconnects again and agin on weak network. It doesn’t have advanced features like auto-connecting to meetings according to the schedule.

  • Source de l'avis 
  • Publié le 18/09/2020
Kyle Y.
Student
Films et cinéma, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 11/09/2020

"School's Solution During a Pandemic"

Commentaires: Overall Zoom is an amazing software and I'm glad that most teachers use it. I do think there are some improvements and some added features to be made. Zoom's a strong option for anyone needing to teach a class through the internet or host online meetings with international people and I believe it will become a better feature as time moves on.

Avantages: Zoom has been a great software for online meetings since 2013. Although only a couple of people had used Zoom pre-2020, it started to emerge during the time Covid-19 started affecting schools. Due to people having social distance, having school in-person was essentially impossible without getting sick. Zoom was a strong solution to this problem and is still being used more than ever today. Like most students, I have been only using Zoom as a way to attend school during this pandemic but I do not mind having online school especially since I know doing it may save my peers from contracting the virus. Zoom has provided a way for us students to attend school without having the risk of exposing or being exposed to Covid-19. Zoom's software is easily manageable as most people in my family could use it without issue. It's video chat software allows for the option to quickly turn on or off both your mic and camera in an instant. You can also message people through a chat during a meeting so there's no need to turn on your mic to ask a question. The quick command menu allows you to ask your teacher multiple things without having to get their attention while they're teaching. Accessing a Zoom meeting is also very simple as you can send or receive a link that will instantly put you into the meeting or enter the room code. Zoom has a feature where the host can send you into separate groups privately which is very effective when doing group projects.

Inconvénients: Zoom has some flaws that other softwares already have integrated into their system. One example is Discord which allows the user to turn up the mic volume of anyone in a meeting while allowing you to simultaneously turn down the mic of someone else. Zoom does have to ability to allow you to add contacts but personally I don't use this feature because there's not a quicker way to do other than adding their email address. I think this takes too long and so, therefore, don't use this feature as much. Zoom seems to be strictly a video, call, and message application when many of its users are students and teachers. Integrating a feature that allows teachers to hand out assignments in an organized way would seem more beneficial. Also, it does seem like Zoom could add more features to make it seems like an software that's used more for than just school and work. It could add a social media feature, although this is a hypothetical situation, similar to Snapchat's ability to send pictures to anyone in an instant. Or add a stories feature where teachers can remind students that an assignment may be due while making it look more interesting than just an email notification on your phone.

  • Source de l'avis 
  • Publié le 11/09/2020
Joseph V.
Chief
Santé, bien-être et fitness, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/09/2020

"Meetings during a pandemic? No problem with Zoom."

Commentaires: During the pandemic we needed a solution to hold our meetings for our offficers, general membership, and committees. We needed a perfect solution, and we needed it quickly. As the project manager on implementing and researching a viable solution, we looked at what we had, and what we wanted. We had GoToMeeting. I found that this product was clunky, not user friendly, and overall a hassle to implement and utilize for a wide demographic of members. Zoom to the rescue! When we priced our and made the switch, I went forward with looking for a solution that would appeal to those who know nothing about technology and computers. We found Zoom to be extremely user friendly for those people, and we were able to implement quickly, easily, and accurately. The feedback from our membership has been nothing but positive and excited to finally find a user-friendly platform that just works during this changing and uncertain time!

Avantages: Zoom was super easy to implement for our department of 200 plus members. This was by far the easiest aspect of the program. Zoom was extremely easy to price, and to roll out to our membership. We have a wide demographic of members, some who are computer-literate, and those who are not. What I like the most was being able to on-board those members who are technophobes. Generating and setting up a meeting was very straightforward, and incredibly easy. I can send a meeting to multiple people quickly and easily, with it being easy and simple on their end. The feedback has been nothing but positive. Secondly, I love the stable connection zoom provides, with crystal-clear audio and video when we run a meeting with over 200 people at once. This was spot on for what we were looking for.

Inconvénients: My only issue with Zoom is during rapid discussion. Sometimes the software has an issue keeping up, audio will cut out, and it is sometimes difficult to follow when multiple people are talking at once. This occurs only a few times and seems to be inconsistent. Sometimes it goes ahead with no issues, and there is no difficulty hearing, but sometimes it is burdensome to ask someone to repeat what they were saying and it slows down overall productivity and user happiness.

  • Source de l'avis 
  • Publié le 08/09/2020