Avis clients sur PTminder

Personal Training Management made easy.

Commentaires : Accountability is necessary for any business. Ptminder's solves this with easy to setup customer financial information that keeps records on due dates and other important information keeping your business healthy.

Avantages :

It is a great software program that manages your schedule and financial books. It's easy to set up and record keeping will make tax season a breeze. The calendar feature allows you to book, charge and even change appointments.

Inconvénients :

I wish the workout program was a little easier to set up. It took too much time to locate exercises or video, upload and then add variables.

Great support and communication

Commentaires : We moved from another cloud based software provider as they were proving to be expensive for what they offered in terms of support. PTMinder although may not have all of the bells and whistles that other gym/pt software have but their support is fantastic and the 24/7 online help has been invaluable for me as a gym owner. The fact that they are constantly adding to their service is another bonus and I look forward to seeing how PTMinder continues to evolve.

Avantages :

Excellent value for money, 24/7 online support!! regular updates, good value for money. The online support is fantastic.

Inconvénients :

Calendar booking is a little clunky and would benefit from a feature that allows bulk actions in the calendar. The transaction and invoice linking could be more streamlined and the option to record outgoing, and incoming communication that you have had with specific clients in their member profile would be beneficial.

Terrible Software!

Avantages :

Using the software is easy. The software has the capability of being great if they cannot fix the customer service and keep the software from locking me out and having to constantly reset my password. It's very inconvenient. It's embarrassing and unprofessional.

Inconvénients :

The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability. Having to chat with them before you can get through on the phone is annoying especially when clients are waiting on you. Also, when I finally did get through to talk to someone. I heard a baby crying in the background as well as a lot of noise. It was distracting on top of already being frustrated. It was unprofessional and it's not how I want my business. It's embarrassing to have clients in front of me while I'm trying to access my account to schedule them and being told my account was deactivated. I am very disappointed.

We love PTminder

Commentaires : PTminder is an all in one client management and business management software. It does everything we need, payment processing, workout programming and progress metric tracking...we love it!

Avantages :

We use this for all aspects of our business...we switched from another platform and love PTminder

Inconvénients :

We have not found any cons so far, it is perfect for what we need

Easy to use but beware the hidden costs

Avantages :

Very easy to use and integrate into our website Easy to keep track of clients bookings and payments Easy to use for clients who are not particularly tech savvy Options to set up recurring membership payments, class passes and sell products Can set up group classes and individual sessions Easy to keep track of income and expenses

Inconvénients :

Hidden costs! You have to pay a monthly fee plus they take a commission from every payment a client makes through the system which gets VERY expensive. Also you have to pay extra for everything eg text reminders, customised app... The basic app can still be used without an extra charge but it's ugly and not customisable.

Great software to help Personal Trainers run their business

Commentaires : It makes running my business so easy in terms of the admin and finances. The system handles it all. I don't have to worry about it. I can log all of my expenses in there as well which helps massively with accounting. Clients book themselves in and can see how many slots they have left from their packages - and just buy more as and when. This means I don't have to worry about any of the administration and can focus solely on giving the best group classes and personal training sessions without the burden of the admin. Clients love it too.

Avantages :

It's easy to use. Set up is very straightforward. Integration with existing website is also very simple. The ability for clients to book their own sessions (within available slots) is so helpful, and allowing clients to pay online and book into classes or go on a waiting list takes all of the effort out of it. Clients particularly like the email and text reminders.

Inconvénients :

The workout planner isn't as advanced as some others, and it's not quite as set up for online personal training (i.e. remote coaching) as some competitors.

Excellent software once you figure out how to use it

Commentaires : I like the software a lot and will likely be using it again with my new location

Avantages :

Includes all the features I needed for building programs, selling packages and scheduling

Inconvénients :

When you have no clients you still have to pay for access to set it up once the trial ends

Love it

Commentaires : Excellent.

Avantages :

We upgraded PT minder from MindBody and never looked back. The system is excellent and the support team are always available and helpful. I’ve recommended PT Minder to lots of industry contacts.

Inconvénients :

Anything that I find might be lacking they fix or add in to the development pipeline. Can’t fault it.

All you need for client profiles

Avantages :

The Calendar is easy to use and book clients in or block out certain times or days, you can add unlimited clients and separate them into active live and previous, set up membership payments and direct debits, create training and nutrition plans and send or print them.

Inconvénients :

Unable to sync calendar with iPhone newer than iPhone 5, guide to sync calendar is outdated and needs updating. Not clear on what payments are direct debit and what are one off payments I.e membership is recurring and payments are one off.

Absolutely love it. Monthly rates for this program in comparison to others is much lower!

Avantages :

Very easy to use! I was skeptical with such low monthly dues but was pleasantly surprised when it did everything I needed it to for scheduling, organization, follow-ups and transactions. Definitely recommending this program to other Anytime Fitness franchise owners. This was my first time managing a personal training program of my own in my gym, and was provided with easy steps and excellent customer service to make that transition smooth.

Inconvénients :

Percentage rate on Stripe debit transactions, have to use Square to be competitive and save money. The great thing is you can still use the program without using Stripe for debit and credit transactions.

Requested Feedback

Commentaires : Love the product, defintely wouldn't be able to live without it. I talk to other personal trainers about getting this! easily access calendar from my phone on the go. Love the fact that assessment information is on my phone instantly if I need it and clients can access this through their log in portal. Like the fact that I can have active, lead and past clients. I like how you can see the earnings at a glance per month. Would like to see in the future:
-booking unavailable time in the diary through the app right now its just sessions/classes.
-payments connection to bank account to reconcile sessions that way
-private notes to be the default for sessions or at least the option rather than workout plan Have had a few instances where I add a prepaid payment to a client click the send receipt function and it sends that information to a random client. This has happened about 4 times now and have emailed in about it to which I've not had a response from you guys. My clients are pretty cool about this kind of thing but when it involves dollar amounts when clients are on different rates, I have a very hard time trying to explain this to them.

Avantages :

Easy to book in clients and hold client information App Website log in easy I can manage my classes and clients Snap shot of how much made Week and Year to date Hold assessment information in once place

Inconvénients :

Private notes not the default in the sessions breakdown Payment information connection to your bank - have to add each payment manually Unavaliable time is hard to use (to block own training and so that clients cant book in in that time). Needs to be a 3rd session/class type of action.

Great Service!

Commentaires : Great program, have been using it for a few years now and have been impressed with the constant improvements they have been making in there software, making it more integrated and generally making my job easier. On the rare occasion that I have had a problem the customer support team have been straight on to it and exceptionally helpful.

Avantages :

Easy to use and links in with many other programs I use.

Inconvénients :

It would be great if there was someway to create a link from my website to ptminder for non clients to book appointments, therefore they would not require a log in. I think there should be a way to round off/finish a financial year. Would be great if it interlinked with MYOB for accounting purposes.

Overall Happy with a few kinks

Commentaires : I have been using this software for a few months and I am happy with it although there are a couple of features that I wish were improved. For my clients who miss sessions or go on vacation, the system is a bit cumbersome to track that. I have to create an owed session code and credit the customer another session instead of the system automatically tracking it for me. For clients who go on vacation, the pause feature does not let you select your own date. The dates are based on their membership start and end dates so that also makes a bit of extra work. The system otherwise is fairly easy to use and customer service is always available although I think there may be a language barrier which makes some of the communication more time consuming to explain. But they are always very nice and helpful and do follow up if there was a question they have to research. When I first bought the service, the feature of having merchandise for sale was not available and now is so that was a great improvement. There have been other upgrades based on feedback so I know that this company is willing to grow, which is great. I am a small business (sole proprietor) so this software has been ideal for my needs.

Avantages :

ease of use, availability of customer service and willingness to be helpful, value for money

Inconvénients :

customer service language barrier (sometimes takes a while to explain the issue), limitations for missed sessions tracking and pausing a membership tracking

Comprehensive PT and studio management tool

Commentaires : Financial reporting hygiene and reliable scheduling removes the need for any accounting administrative staff.

Avantages :

Comprehensively covers PT business needs. Native workflow is educative for new business owners to get total control over administration. Financial reporting and calendar management are synced well. It also covers all my CRM needs in real time.

Inconvénients :

Complex UI. App doesn't flow well across screens. Tedious to make new calendar entries.

Everything you need, at great value

Commentaires : From my side of the programme I have had very few little problems. Some clients however haven't been able to log in or their password won't work. It's easy to use and has all the utilities a personal trainer/small business owner would need - I can't speak for those with multiple coaches etc. One issue I had recently was that I couldn't invoice for part of a large sum of money. I wanted to invoice for half a programme, but when I selected it from the clients purchase. It would only let me invoice the whole amount and so I had to add notes that I didn't require them to pay all upfront. Not a huge issue, but something that could maybe be addressed. In all, a really useful, easy to use and great value programme.

Avantages :

I like its simplicity.

Inconvénients :

Occasional blips/programme freeze

Best PT Scheduling Software

Commentaires : Customer service, customer service, customer service!!! They excel in giving you the best user experience and service if you have ANY issues with their software. Their super friendly staff responds almost immediately when you have questions and my experience has only been positive with them. They are constantly updating their system and going according to user feedback, so if there is a feature you would like implemented, please ask them as they may try to implement it depending on the demand (they actually listen to you)! I seen this happen firsthand. It did not take me very long to understand how their system worked, you get these cool and simple financial graphs to let you know how much you are bringing in, staff and client scheduling is very intuitive, you can integrate online payments with their software, which is awesome (you get you very own online store through them), they have a phone app that syncs everything when you are on the go and the list of features goes on and on! I tried many software when I was shopping around and I immediately wanted this within 15 min of trying it. Just try it, you have nothing to lose and their amazing staff will have your back!

Avantages :

Everything

Inconvénients :

Maybe the pricing to add additional trainers/staff, but the customer service you receive and the quality of the software makes it worth it.

Easy to use, great customer support, professional

Commentaires : Easy to use. Great support.

Avantages :

This software is pretty easy to use. I use it daily for my schedule. The mobile version works well in conjunction with the PC version. Keeps great track of financials great for the business aspect.

Inconvénients :

The workout portion for clients seems to be in the beginning stages. I would love to be able to use this APP by itself to schedule workouts and handle the business end however compared to another workout app I am using right now for client workouts it would not be the time to change over.

PTminder is perfect for my business!

Commentaires : I have used PTminder for the last 18months and cannot fault it! So handy for the everyday running of my business - bookkeeping, tracking clients, clients booking classes and loads more. If I have need help they are very quick at responding and they are always updating the software to help us further!

Avantages :

Ease of use and having all my data in one spot!

Inconvénients :

It can take a while to load sometimes and it freezes with clients after entering data and therefore you have to do it again.

Worth every penny!

Commentaires : PT minder has been my software of choice for my personal training business. It's afffordable, easy to use, and I prefer it over MindBodyOnline. Thanks for a great software!

Avantages :

User-friendly, affordable, lots of helpful features to track client progress and more

Inconvénients :

I think the mobile app could use some work. It's very basic and glitches a lot.

One of the best systems I've used!

Commentaires : PT Minder allows me to run my PT business smoothly and efficiently! This system is simple, clean and makes my job as a business owner much easier!

Avantages :

Easy to use, simple and cheap

Great scheduling app that lets you focus on building your client base rather than managing it!

Commentaires : Really helps me manage my day to day activites

Avantages :

I always used a combination of different Microsoft programs and calendars to organize my clients and schedule. This would involve a lot of time each day and PTminder has taken all the stress away. Now I can keep all my clients and keep track of their progress in one place.

Inconvénients :

I like pretty much everything but if there is one thing I dont like it's the percentage that Stripe takes from transactions.

User friendly, good price for value, and superb customer support. Essential for my pt business!

Commentaires : Keeps all my admin work organized and in one place. Saves time and is great for clients as well.

Avantages :

The calendar connects to my Google calendar, can create and assign workouts for clients, has updated app with most of the web features, always reliable and fast customer support.

Inconvénients :

It's pretty much perfect for my needs. There's a couple things that would be nice to have, like having a place where the client can track their nutrition log and the workout planner could be better. When you create a circuit of exercises you can't just change one of the exercises. You have to delete the whole circuit and rewrite it all over. This definitely adds to my time. But I've left this feedback to their Development Team and they seem to always be improving things. It's a minor thing, but can be frustrating.

Great quality. Has most of the controls I want minus a few functions.

Commentaires : Session tracking was the most important thing I needed and this fulfilled that role perfectly.

Avantages :

The Session reporting and membership functions. I enjoy having the clients sessions to be tracked to specific dates. I also enjoy the ability to send notifications to the client about their upcoming sessions.

Inconvénients :

Lack of ability to split payments on memberships to a specific date. Currently cannot have the payment split to a specific date and instead rolls by a week/month pattern from the date selected instead of the number. Also there should be the ability to have clients have calendars specific to there off day workouts. The ability for my clients to then check in that they did the work on their off days would help a lot.

Adequate features for what I am using it for.

Commentaires : Organisation of clients and booking system all in one place. Messaging clients became a lot easier!

Avantages :

Integrated weekly payment system really helps with payment issues from clients. Online payments are an easy way of taking all cash transactions out of the bookings. Means I can log all payments online rather than have to make sure I bank cash.

Inconvénients :

The phone app needs improvements. Would suit if clients had own log in to the app meaning they could pay, book into classes etc.

Review on PTminder

Commentaires : My overall experience with PTminder has been good, it keeps us organized.

Avantages :

What I liked most about this software is the ease of use and reliability

Inconvénients :

What I liked least about this software is that sometimes, for some odd reason, the reminders did not go through