Avis clients sur Aha!

Aha is the only game in town

Commentaires : We tested and demo'd all of the top-rated pieces of software that call themselves Product Management Software. Nothing compares to Aha, in my opinion, it is the only software that offers all of the key features I need. There are definitely a few tweaks that could be made, but nothing else even comes close to this tool. I am very happy with it.

Avantages :

It is made by Product Managers for Product Managers It has features around the vision and strategy of the company There is clear separation between ideas and features There are Personas that can be attached to ideas and features There are goals and strategies There are areas to store your files You can create shareable presentations that update dynamically You can build wireframes within the tool You can house everything you need as a Product Manager is one locations The support is amazing Integrates with JIRA

Inconvénients :

I find it difficult to find what I am looking for in the knowledge base Some of the features are not very intuitive to use There are a few features I would like to see added

The Best End-to-End Product Management Software Available

Commentaires : I have implemented and used Aha! across several companies and have seen it grow for nearly a decade. It keeps only getting better.

Avantages :

Aha!'s data model is robust and flexible to account for our unique way of running our business. The reporting and notes/collaboration tools allow us to consolidate all of our PM-based efforts into a single system. This helps keep everyone aligned, organized and efficient.

Inconvénients :

Because the application is so robust, there are some workflows sub-optimal user experiences (e.g. accessing views and report versions, creating capacity plans) that make onboarding new users cumbersome.

Don't recommend. Read review for details..

Commentaires : Would never recommend.

Avantages :

Cool logo. Good space to house personas and competitor analysis.

Inconvénients :

In the initial onboarding process I would contact customer support for clarity, seeing as how I've never used such a software. I had one phone call, fairly short. I was later tasked with sole responsibility for the software - evangelizing and coaching others on how to use it. When I reached out to support for more clarity, the reps did EVERY possible not to get on a call with me. They would email me back every other day - directing me to instructional videos - refusing to get on the phone. I needed to integrate with Jira, "Please HELP!!??"- guess what? "We have some videos that can help you. Awful support. As well, not very user friendly, not customizable, and just down right inferior cosmetically.

Aha offers tremendous value for product managers and integrates well with development software.

Commentaires : I've really enjoyed using it and continue to find new ways I can leverage its features. It's worth mentioning that when I have had questions, or something has gone wrong their technical support has been phenomenal. They respond in the same day and in most cases are able to immediately answer my questions. In cases, where an actual bug was found, I've even had their developers fix the issue within a couple days and let me know to try it again.

Avantages :

The product has great tools for defining your product strategy, vision, mission, and allows you to easily track ideas, features, and plan your releases effectively. It offers a great integration with development software such as Azure Devops or Jira to bridge the gap between product management and development. I've found the software easy to learn and intuitive as I never had formal training and was still able to figure out how to use it well.

Inconvénients :

I haven't experienced any feature that I've found troublesome or largely lacking in an essential capability as it is customizable in the right places. There are some features (i.e. polls) that I don't have access to with the current license that we have that I would like to try out so I can't say for sure if there are any gaps in such features.

Where would we be without Aha!

Commentaires : I have been using Aha! for approximately 8 years and implemented at 2 different organizations. Support is top notch and I would highly recommend this software for any Product Owner/Manager.

Avantages :

The interface and UI are very intuitive. We are able to use this for 3rd party application releases as well as internal dev team roadmaps.

Inconvénients :

No enterprise licensing is available and the license cost per full user is a bit high.

One of the best product roadmapping tool, if not the best of all

Commentaires : I was part of the team that benchmarked to product : we did not choose first aha! as it seems to "big", to complex. We came back to aha! because its integration capacity with global software prodution workflow is incredibly powerful, and in the end the software is very ergonomic. Aha! is clearly a masterpiece of software and here to count...

Avantages :

It is in the same time very complete and powerful and very simple to use.

Inconvénients :

Kpi building wihich is already a good feature inside Aha! could be improved.

Easy to use

Avantages :

Easy to use the Aha & support are very highly help

Inconvénients :

Looking to have Integration with other Atlassian products

Aha Ideas and Product Management

Commentaires : Our experience with the Aha team is very positive. The Aha team is responsive and product experienced which helps them present best practices for improving our use of the tool.

Avantages :

The ability to have discrete workspaces that roll up to a parent or corporate level allows for deep engagement across our team and entire organization.

Inconvénients :

The inability to see features and epics on one roadmap/one view is challenging to tell the complete story.

Best product Road mapping tool

Commentaires : Aha! is easy to use, it is a full featured product development and road mapping tool it most scalable system compared to other systems, Overall we enjoyed using Aha!

Avantages :

It is easy to use and most scalable and efficient system compared to other systems, this tool allow us to assign tasks to members

Inconvénients :

The user interface and graphics are little bad, It having some difficulties of initiating product features

Great product

Avantages :

The editing UI is fantastic and their support team is super responsive. I don't use a lot of the features because I am only a part time product owner, but I love most of what I've used.

Inconvénients :

The reports could be more intuitive to locate and the filtering could use some work (support Like/Contains would be nice).

Fantastic Support & Quick Start Up

Commentaires : The exceptional Support Team has made all the difference in how we've been able to effectively use Aha! to manage projects. They REALLY do respond in a couple hours, the chat function is fantastic for quick questions, and it's very easy to schedule time to talk through more complex topics. The quality of the knowledge base, video tutorials and regularly offered trainings are the best I've experienced. Behind all that is a knowledgeable, friendly and extremely helpful team of Support folks.

Avantages :

Aha! provides a comprehensive set of tools to allow our teams to track work from an initial thought through to completion. Using Aha! we managed an extremely complex software implementation with multiple integrations and were able to track the work at varying levels of detail while always knowing status. Aha!'s My Work dashboard, assignment and commenting capabilities ensured our team members, with minimal effort, could readily identify their work, call out and address roadblocks and communicate progress. Team members who are more interested in doing the work than saying what work they did are converts to the value of Aha!, praising searchability, ease of use and a central repository for all the critical information.

Inconvénients :

Determining the workspace structure proved challenging for us and we are still trying to decide what's the right configuration. Still, there's really no wrong way to set it up and the flexibility and adaptability of the product will allow us to evolve our structure to meet our evolving organization's needs.

Excellent tool for product innovation and management

Commentaires : I love that Aha! Customer teams are focused on customer success. They provide exceptional support and their knowledge center is outstanding! Every Aha customer support interaction has been quick, and addressed to satisfaction. All employees seem like they are experienced and well trained and respectful/professional.

Avantages :

The roadmap functionality and features, ideas portal and the ability to create dynamic presentation are key features that have been critical to our product teams. I like that we can connect the strategy of our business, goals and mission at the function and feature level. The UI is easy and intuitive and connecting to Jira is a huge plus for our collaboration with solutions engineering teams.

Inconvénients :

SAFe methodology is not completely implemented - although we have found ways to engineer it to fit our organizational maturity in adoption of SAFe

Best customer service, hands down!

Commentaires : Aha! is so robust. I am learning so much, but it is already making a great impact on the transparency that we needed with our team. Having watchers on projects and activities and the ability to tag anyone that's just a viewer or reviewer is fantastic! We manage over 100 events a year and more than 40 sales people, so keeping them in the loop with our progress is great. It's helping us get out of some paper/e-doc templates that we can now have built into our project card templates so all information can be entered there for ease of reference. I believe that we can pull reports on any field as well. The presentation and reporting features offer a lot. It's a matter of us determining the best views for our team. Their customer service team is outstanding! They respond super fast and are always helpful. They will get on a quick 30 minute call to talk through and walk through issues to empower you to get it right! I know I'm driving them bonkers right now with so many questions.

Avantages :

Aha! allows you to tie higher level goals to initiatives that can dial down to the most granular level. We wanted the capability to pull reports for our C-level executives to see what we're working on and our previous project management system didn't have that as an option.

Inconvénients :

We also loved the workflow features, however there's a little snag in the way we need to visually see our activities and tasks so, unfortunately, right now they don't have the capability to have a true workflow (phases and milestones) tied in with our processes because they get buried in the top level schedule/project. Since we work in the marketing world, our processes are different than the product release projects. If we could have the phases and milestones as a part of the activities so that if we push back the project (schedule) date or postpone in the status field that it would push back all assigned dates accordingly - that would be ideal. Right now, we are managing manually... The notifications are another issue. There's a LOT of notifications that come through my email on a daily basis. Even though I have it set to a daily and weekly digest on each workspace, I still receive too many emails for every task completed or created in projects that I follow. But I don't get an email when somebody comments on something, I have to go to my notifications for that. The my work view is really robust as well. Once you get the hang of where you need to look, it's helpful. However, the naming convention of the records doesn't allow you to know right away which task is tied to a particular project, so we're trying to make sure that we title the tasks and activities accordingly - but that's tough to do manually for project templates with generic tasks.

The standard for Product Management tools

Commentaires : I am now using Aha! in my 3rd company. One was enterprise SaaS focus, one was a 70 person team and now as a bootstrapped start-up. Each experience has been very positive. I've been able to accomplish what I need without a lot of fuss or distraction.

Avantages :

Aha! is a great canvas to organize your business, product and customer journey. You can take many of the miscellaneous thoughts you have rattling around in your head, and the many post-it notes you have scattered around your office and put them to use in an organized way. It is hard to emphasize the importance of seeing your ideas and tasks written down and prioritized. Aha! makes it easy to articulate your goals and initiatives in a way that is compelling. Then when feature requests come in (as they inevitably will) you have a canvas for deciding how a request compares against the priorities and compared to other requests. It helps you and your stakeholders come together, discuss and come to a consensus on 'what should we build next.' Another think that I love is the fact that Aha! team does not have a sales function. Instead the platform has invested in a top notch customer support team who will help you customize and build out your plans. They help with introductory, small and big projects.

Inconvénients :

Can't think of any specific shortcomings. The platform is very deep and customizable so it can grow with your team's needs.

Aha! The best Product Management software.

Commentaires : The best !

Avantages :

Aha! is very easy to use product management software we love to use following software: - Product Roadmap - Idea generation - Sprint planning - Epics, feature and requirement descriptions

Inconvénients :

I think as a tool it solves a lot of issues but I could be more interactive like miro.

Excellent product management system with excellent customer support

Commentaires : It has been a pleasure to work in Aha! and see all that it has to offer. The response time and the quality of responses/follow up has been second to none.

Avantages :

I like how easy this product is to use and all the features it has to offer. It's easy to setup and configure to meet most of the needs of my team. We are operating within the Scrum Framework and this tool is being used by all Scrum teams in the Agile Release Train (ART). We have been pleased with the analytics functionality to report out how we're doing as an ART.

Inconvénients :

There isn't functionality specific to Scrum teams. It would be great to have a 'Sprint report' auto generated so that we can easily see what was done, what was not done during a Sprint, burndown report and other key metrics reported for our Sprint Reviews. Right now, we piece all of this together.

Aha support and documentation second to none. All the features you need.

Commentaires : A very positive experience that allows us to map strategic goals to the work done. It provides tools such as scorecards, custom fields and calculations that allow managers to assess the work on an even playing field, and set a roadmap that can be tracked with achievements building to the end goal.

Avantages :

Easy to integrate with development software and link to that work to the strategic goals and initiatives to make sure we build the right things the right way, in the right order for the right reasons. Achievements build and are tracked overtime to show the ROI quickly and easily.

Inconvénients :

The price per user prohibits it from becoming the main tool used by all staff. It requires project tracking to be done in the development tool to minimise project costs overall.

Couldn't live without this product

Commentaires : I love this product, it has been great to use, and the customer support is outstanding and always able to help me solve my issues.

Avantages :

The ease of use is awesome, and bringing new users onboard is simple and quick. The integration to JIRA, and SSO, makes my administration and use simple and straightforward. It allows me as a product manager to manager the roadmap, and dev to concentrate on their JIRA environment which they are comfortable in.

Inconvénients :

The presentation module could use some more customizations, and tools, it is OK, but I end up creating PDF's and moving them to powerpoint.

Best customer service and support

Commentaires : Our organization continues to expand the use of Aha. From Feature management, have also expanded to Idea Management, and are now taking on a more strategic use of goals, initiatives, and the like.

Avantages :

While the product is very good, Aha's customer service and support is far and away the best I have ever encountered, not only from software providers but pretty must across all walks of life. So responsive, so informative with the responses, and if anything needs some additional work, they are quick to schedule a timely call to work through solutions to satisfaction.

Inconvénients :

Navigation can leave a little to be desired. can be very confusing if not in it every day

Aha! is a great product planning and roadmapping tool

Avantages :

the ease of configuration and flexibility for implementation is very welcome. You are not forced into a narrow scope of capabilities. Their professional services and customer support are exceptional and their product team respond to ideas quickly once submitted

Inconvénients :

as with any nebulous business function there are some ways that our organization does Product Managment that Aha! does not support but as mentioned above the CS organization is very responsive and are always willing to help with workarounds.

A Product Manager's best friend

Avantages :

Having been on a long journey over the years with many different types of project/product management software solutions, none of them ever seemed to be "the one". Aha takes a different approach, and focuses on management of end-customer value that is aligned against the vision you have for your company and its products. It's the first work management platform I've used that took this holistic approach, and actually its massively empowering. I'm now able to construct high level roadmaps for complex projects that span multi-discipline teams that can be reported to all stakeholders very clearly and easily. Managing the features the team are going to focus on in a customer centric way is also great. Yes, you can use Aha for task management, but often in a product management capacity it's more important to express WHAT customer outcomes & benefits we want, and then let the team figure out HOW to deliver them. Moreover, the customer support from the Aha team is excellent, with plenty of guides not just how to use the platform, but also how to strategically tackle typical challenges that product managers face. I highly recommend Aha. It's a liberating product from a team that clearly have an awesome culture based around customer success.

Inconvénients :

Aha is a sophisticated tool that's very flexible and configurable so it takes a little while to get fluent with everything it can do, and understand the best workflow patterns with it. That said, once you find your groove it gets much easier. The support team help with that though. Pricing is also in the premium end of the market, particularly for smaller companies, but then you do tend to get what you pay for.

Flexible software to allow Product Managers to refocus on strategy

Avantages :

I particularly like how Aha! allows the PM to link the features/tasks the team are working on to the reasons why these features have been defined and prioritized over others. It gives a clear direction to the entire team. I recently joined a startup company as a product manager and I felt daunted by the amount of features and tasks that were waiting to be developed in the backlog. The team was working in Agile mode, releasing features as soon as they were developed. It was extremely complicated to organize them around objectives and priorities and we had no visibility on when each of them would become available. Some members also felt that the team was sometimes working on features that should not be considered high priority. Aha! solves these problems as it helped us organize the developments into theme-boxed releases (even if we actually put features in production as they are developed) and the master features improve clarity by grouping features into epics. Each of them are also now clearly graded in term of business value and effort and linked to overarching goals and initiatives in order to justify the priorities. The dynamic reporting features are also a real time-saver. Finally the hotline is amazing! I had a couple of exchanges with them and their reactivity and helpfulness was way above my expectations.

Inconvénients :

I have only used the software as a trial until now, so I haven't spent too much time in adapting it to our specific needs. Once we sign up for the paid version, I know that I will have to dedicate a few days to set it up to best fit our needs and customize a few of the options. I am glad that their support team is so responsive. I am pretty sure I will need their help and I am looking forward to working with them and benefiting from their experience from other companies.

Very good tool that is continually improving with helpful support reps

Commentaires : It's very good. While occasionally frustrating, the tool itself does work once the data is in there. Getting all the data in and hierarchy setup requires somebody with knowledge of Aha, but it's worth it. I'm definitely impressed with how many positive changes I've seen to it over the last two years and the customer support is infinitely better than any other tool I've used

Avantages :

Tool allows you to easily and visually create product hierarchy Integration with Jira is incredibly helpful Support reps respond promptly and always have the answer (even if it is "that's not possible") It's improved massively in the last two years since I started using it Easy to customize fields/issues

Inconvénients :

Some views meant to be easy to view are still ugly and not easy to change (pivot table / custom roadmap) Occasionally Buggy - this comes with the territory of continually improving The hierarchy can be restrictive, although I've noticed this has improved recently as well so hopeful it's eliminated as a problem in the future Some features (capacity planning, dynamic forms, idea widgets) are only on the enterprise+ plan which is annoying considering how basic they are to the function of Aha

Startup experience bridging technical and business stakeholders

Commentaires : It has not been easy adapting the tool to meet a broad cross-organisational need for our customer but it is starting to get traction as the customer's business team starts to get visibility of their business and the impact of decisions made. It has been a great experience for everyone and the flexibility of Aha! has been a key ingredient.

Avantages :

This product is giving us the capability of representing complex solutions in an appropriate package for business and non-technical decision makers. Once the data is loaded, the integration with technical platforms is complete, and the language is normalised then we have the ability to represent complex technical environments for business teams and give people visibility of key technical programs. The ideas factory is also a great add-on to solicit deeper and more transparent engagements with key stakeholders.

Inconvénients :

The main con I have experienced is learning how to adapt the guidance and examples provided to match the customer's specific environment and organisational needs. Key customer stakeholders are very technical so a lot of thinking and experimentation is needed to bridge the highly technical knowledge base with the business teams needs and focus. Our experience is that the Con (being that the tool is to flexible) this also a Pro as, given time and focus, we are succeeding because of the flexibility of the tool.

Full featured, as deep as you need it to be

Avantages :

There is so much here. It is made my product managers for product managers. And as product management has so many variations in practice, this tool is configurable to suit pretty much all practices, processes and workflows.

Inconvénients :

The ability to customize is initially overwhelming, and its difficult to make sure all things are considered before configuring for deployment. Theres simply too much to learn. There are also certain things like workspace prefixes that once set and used, cannot be changed. So don't make any mistakes when configuring!