Avis clients sur Experity

Urgent Care EMR

Commentaires : Very positive experience; intuitive and easy to use, not overly complicated and easy to print out needed paperwork for discharge etc.

Avantages :

Great system; easy to use, easy to track patients and visits. Integrates well with other systems. Not a huge amount of double-charting (like other systems), easy to populate notes and visits.

Inconvénients :

Did not have functionality to integrate with other programs to track patients system-wide (eg. if admitted after an urgent care visit) but was more of a stand-alone clinic program.

Top of the line EMR for any urgent care setting

Avantages :

Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved. If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business. Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else.

Inconvénients :

In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services).

Solid/Basic software...could use an overhaul/update

Commentaires : It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard. There are a few rockstars there who go above and beyond but I’d like to see an overhauled program with things like better reporting options and web check in that works properly.

Avantages :

We have used this product since Docutap was the original name and while it’s very simplistic and pretty easy to use when charting and documenting patients, there are flaws with reporting where the software is almost too simplistic and they seem to be stuck on how to improve or maybe just choose not to. I enjoy the charting portion of the EMR (although the diagnosis tab and medications are still hit and miss), but the web check in feature almost never works correctly.

Inconvénients :

Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software. Reporting while fine for simple tasks doesn’t give much in means of detailed financial tracking and a few other things, customer service is lacking unless you talk to certain people like [SENSITIVE CONTENT HIDDEN] who are awesome

DocuTAP makes getting charges out quick and accurate.

Avantages :

The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle. DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.

Inconvénients :

The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing. Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.

Great value and easy to use

Commentaires : Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Avantages :

Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Inconvénients :

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

Docutap

Commentaires : I like it.

Avantages :

It is fairly simple to use on a basic level. Patient check-in and check-out can be very easy. Adding a new patient is simple. Only issue is it is very easy to make duplicate patients.

Inconvénients :

Once you need to do anything beyond the basic functions, one may find themselves in the weeds fairly quickly. I had a ticket open for almost 2 years.

Docutap for beginners

Commentaires : This is our only documentation software. I am familiar but ithers who are over 50 get frustrated very easily.

Avantages :

Easy way to set up profiles to download ROS, d's us up to date with codes, too many clicks I like the medicine rx favorites

Inconvénients :

Free text doesn't support higher billing codes Medications could be streamlined

Great product!

Avantages :

I used this software for about 6 years at an urgent care setting. It was great for ease of entering in patient date and collecting payments.

Inconvénients :

Was difficult when program would shut down or had technological issues, we had to use paper charts and then input at a later time.

Solid EMR

Avantages :

It works well in an urgent care setting. It gets the job done, and, if you set it up correctly to begin with, offers a simple, easy-to-use EMR.

Inconvénients :

A lot of the functionalities are not built out. You will press a button, but often nothing happens. If they could build out some of the functionalities that they tease with, then it would be awesome! Additionally, the quality of customer support is extremely inconsistent.

Just because it's the best, doesn't mean it's great.

Avantages :

This is the best EMR/PM for the industry. Docutap understands the overall goal of urgent cares is speed and patient volume, and they designed their interface with that in mind. I have not seen any EMR be better suited for the industry in terms of simplifying the patinet check-in process and doing the most with the least amount of information.Additionally, the analytics capabilities are very great.

Inconvénients :

The billing side is extremely buggy. For example, if you have to change the credit card on file of a patient, your entire computer will freeze for 2 minutes. This is not a user-specific error, this is commonplace among every Docutap user as far as I've heard. There are multiple other bugs with the billing cycle such as having to reset the payment method for no reason sometimes.

Great software, but support and updates are not up to your standards.

Commentaires : DocuTAP is overall very good at what it does. There are a few issues which might be solved with a bigger focus on R&D

Avantages :

Having an EMR that was built specifically for urgent care facilities is great. Having a software vendor that understands our needs and limitations is crucial to having a stable and functional EMR. The interface is clean, usable, and easy to train.

Inconvénients :

Over the past year, it feels like your general support line has become less and less helpful. When we have an relatively simple issue, it takes much longer to correct. Additionally, anytime we receive an update we have to prepare for the worst because we can almost guarantee something will be significantly broken.

Docutap

Avantages :

Docutap is user friendly and the program is very clear and precise. I do like the way that you can customize each clinic. For billing purposes, it is very helpful to be able to direct claims to particular work baskets and be able to load claims by insurance.

Inconvénients :

There are a few items that I wish were available with DocuTap. I wish we had the ability to edit or delete notes (at least on the day they are entered) and highlight certain things in the notes section. I do wish on the workbasket screen that we could see the entire patient address.

Long time DocuTap user

Avantages :

The part I like best is that the software is adaptable. Also if you are willing to share your ideas or thoughts, it is possible that you may see a version of what you had in mind become an available tool in the system at some point along the way. I also like the culture of the company DocuTap- the people that work there are great!

Inconvénients :

Sometimes there are processes and features of the system that are intended to make work flow better or easier, but they sometimes end up being more of a hinderence than a help. Perhaps that is due in part to being developed from a specific source request that doesn't fit the whole or from a non-medical perspective where the real world application isn't the same. The other part that I like least is that it can take a while for an idea or request to be implemented.

Adventures with DocuTap

Avantages :

The people! When you call Support, they are not only knowledgeable, they are friendly and make you feel like you've them forever. If they do not know the answer, THEY WILL ASK A COWORKER making it obvious they are a TEAM. That is a positive, motivational experience. P.S. - support is available 24/7!

Inconvénients :

It is not as user friendly as it could be. I would love to links to the Knowledge Base as it relates to certain screens. For example, if you are in the Insurance Maintenance screen and need instructions on setting up a new ins, possible have a blue checkmark that offered a link directly to the Knowledge Base. It save a lot of time for both the user and your support staff.

Clinic owner

Commentaires : Able to get good data reporting.

Avantages :

Ease of use and getting new clinicians started

Inconvénients :

They nickel and dime you for “extras”. Hard to find the right person to talk to when there are issues.

Experience with use in Urgent Care setting

Avantages :

User friendly and intuitive use. Able to run reports easily. Addition of analytics is great! Support is helpful when accessible. We have been lucky enough to be included in some of the development / testing processes. Vendor has grown and is continuing to grow - looking at ways to continue upgrading and expanding services. Staying competitive within the industry.

Inconvénients :

Wish Dashboard was more accurate. Each time there is an update we seem to run into error issues (example: RX printers do not work / fee schedules "lost"). After hours extended support availability.

Amazing EMR

Avantages :

This software is FAST FAST FAST! This cloud based EMR had our patients in and out in under 30 minutes the first day of implementation. The provider charting is streamlined to reduce the number of clicks during documentation. The vendor has the culture that our organization strives for. They are efficient in resolving any problems that we might encounter. Their customer service skills on beyond kind and courteous.

Inconvénients :

It is currently only available for Urgent Cares but they are in the process of expanding to different specialties.

Exceptional Experience

Avantages :

Our entire staff from the front desk to the clinicians and our billing team love DocuTAP because it is simple and straightforward. DocuTAP has a wonderful company culture and the team is knowledgeable, service oriented and a delight to be around.

Inconvénients :

It is lacking some components related to patient engagement and some of the dashboards and Analytics reporting could be improved. Only thing I don't like about the vendor is that they are located too far away from our clinics because it would be great to see them in person more often.

DOCUTAP.....USE IT - LOVE IT - TALK ABOUT IT

Avantages :

EASY TO USE AND UNDERSTAND THE LOGIC OF THE SOFTWARE. DOCUTAP IS VERY CREATIVE WITH SOFTWARE AND OPEN TO SUGGESTIONS, MODIFICATIONS, ETC. I CAN CALL SUPPORT AND THEY ALWAYS MAKE ME FEEL IMPORTANT AND "WALK ME DOWN FROM THE CLIFF", AS OCCASIONALLY I TRY TO FIND AN EASIER WAY TO DO SOMETHING OR AN ANSWER TO A QUESTION THAT I AM ASKED ON MY OWN AND END UP CALLING SUPPORT.

Inconvénients :

SOMETIMES SUPPORT ISSUES TAKE TOO LONG TO GET RESOLVED; HOWEVER I'VE COME TO LEARN THAT IT DEPENDS ON THE ISSUE AND THE RESOLUTION.

DocuTAP EMR Review

Commentaires : Good for Urgent Care needs. Very good analytical software that helps to track all the key performance indicators.

It's Eh!

Avantages :

user friendly, but isn't really well made for Patient data and information it's okay for PM side but EMR

Inconvénients :

always freezes, don't think this software is capable of holding a certain amount of data because of the delay

Catered to urgent care

Avantages :

dedicated to make urgent care and occ med easier

Inconvénients :

this interface is antiquated. you can click on things it doesn't know you can click on. The flow is not intuitive.

I would not recommend this software

Avantages :

There's nothing I like about this software.

Inconvénients :

I have worked as an ER nurse for over 20 years and as PA for 2 years. I've worked with many different types of EMRs, and this is by far the most difficult to use. It is not set up to be efficient or user-friendly. There are too many pop-up windows for editing on-screen text. The provider discharges the patient, when the staff should be doing final disposition from system (this creates more work for the provider, as they have to open charts again to sign them once the staff has done the items ordered prior to discharge). When ordering labs, pop-up windows appear that are not needed. Overall, this is a very slow system and not designed for a fast-paced urgent care setting. From my understanding in talking with our IT people, the program is not set up to be changed to fit the practice; it's a one-size-fits-all program. I would not recommend this program to anyone.

Goooo Docutap!!

Commentaires : It is great for the front of the house in dr offices makes registration a blast

Avantages :

I love this program not "like" LOOVVEE because its so simple to use.. its very self explanatory and it is step by step very efficient with data entry

Inconvénients :

I hate when the ins verification goes down but docutap almost always rectifies any issues that come about fairly quickly

Docutap is a very "user friendly" computer system

Avantages :

Docutap is very easy to understand and is easy to work through. Your company can customize different areas which will help your office work flow. Customer service is very quick to help with any problems or concerns you may have.

Inconvénients :

In the few years our clinic has been using this system, I cannot think of anything that I don't like.