Avis clients sur Inspection Support Network

ISN is great for inspectors

Commentaires : Overall I enjoy the software. Some learning still to do and some improvements still needing to be made in the software to make it more use friendly. It simply has a ton of features but many that I don't use or don't really know how to use.

Avantages :

ISN has been a great addition to our business. I like the automation aspect it brings to scheduling and customer follow-up.

Inconvénients :

I feel tutorials on the various items in the software would be very helpful. I'd also like to see multiple options for charges by square footage. I'd like to set some types of inspections to be charged a fee based on a range of square footage (i.e., $200 for 1500sf) as well as being able to setup another type of inspection that might be charged just by square footage (i.e., Warehouses get charge $0.10 per square foot). As it is now, I have to calculate a range and can't that level of drill down while having another calculation method. It's manageable but at the time it can be better.

Great Product

Commentaires : Overall I am very happy with ISN, I think it is a great system. However, I can also see ISN being left behind by it's competitors if certain things aren't done - reports don't really help on performance of a business, the ARM needs to be updated for marketing efforts, there HAS to be an email drip campaign. Take a look at he activity tracker that [sensitive content hidden] has on our monthly calls. The are real things that franchise owners bring to us - not one offs like from our big [sensitive content hidden]. If these guys and gals are asking for this stuff I can only imagine what the independents are needing.

Avantages :

Company has used this product for years. Great product and owners love it.

Inconvénients :

No drip campaign, making an email seems like I stepped back in time to 2001 - just look at the user inteface. Also when I pick a container in the email template maker I can't see what it looks like. ARM seems like it was half way thought out and then forgotten about. Why in the world isn't the client and agents automatically set up to receive text messages. You have to select a text box. The reports aren't very useful. They don't get into the heart of business management.

The Good, The Bad, and The Frustrating

Commentaires : Very mixed. Do we use it every day and is it an essential tool? Yes. Do I think there can be huge improvements? Yes. Do I feel listened to as a customer? No

Avantages :

ISN is easy to use, staff can pick up on training quickly, and most of how ISN is used has a very intuitive interface. You can build out more complicated processes and streamline how you communicate with your clients relatively easily. The more you put into ISN the more automated your life can be. The automation and high level of tracking for individual orders and to the company as a whole have been the best features.

Inconvénients :

Ever since Porch purchased ISN they have been on a steady decline in the product and customer service. They are definitely doing forced migrations to use tools that circle back to Porch and adding another layer of complication in our communication with our clients. Customer service has also been severely lacking, as a long-time user I often feel I know more about the interworking of ISN than the first level of tech support, and problems often are not resolved or take forever to resolve. The price increase was also pitched as a saving, but in actuality doubled our costs. They also have a habit of pushing out updates on MONDAY!!! where there is pure chaos as nothing works right and we are left to limp along until they put patches and fix bugs. It has even gotten so bad that it has impacted our ability to make money.

Residential/Commercial Inspections

Commentaires : My sole purpose for using ISN, is booking inspections. I like the notifications that are sent out.

Avantages :

Keeps a record of every inspection I’ve completed.

Inconvénients :

I don’t like being charged an additional $20/month to have access to SMS messaging services. I feel what I pay/year should cover anything/everything that is required for scheduling inspections.

First time

Commentaires : Very knowledgeable and help me allot through the process

Avantages :

Everything just need to learn it and use it

Inconvénients :

None so far, still learning the system and build everything

Outdated and Unnecessarily Complicated

Commentaires : Overall we decided to move on to a different product that can accomplish 99% of what ISN does with much more understandable user interfaces and far less redundancy.

Avantages :

The best thing this software has going for it is how long it's been around. This means a vast library of integrations with other products in the industry. This is very useful. There's also a large feature so that you can complete a task a variety of ways.

Inconvénients :

The software is incredibly complicated and disorganized. Titles of many sections don't make sense for what is contained in that section. Deploying the software is cumbersome. At times their own customer support either doesn't know how it works or they are unable to explain a feature adequately enough that you can use it. This is not an indictment on the customer service, yet, more of a criticism of the software design itself. The software is plagued with redundancy and complexity that just seems unnecessary and cumbersome.

ISN report writing software

Commentaires : Good tech support just hard to learn fast.

Avantages :

Tech support is very helpful. I also like the flex fund option.

Inconvénients :

Report writing software is complicated, may get better in time

ISN Review

Avantages :

Ease of use for clients and teammates. Integrates with other programs

Inconvénients :

Would like to see dashes preloaded for 10 digit phone number systems

its very helpful

Commentaires : It has helped the flow of my business.

Avantages :

I began using this to automate sending and signing my pre-inspection agreement. It does that very well! I will probably hang around because I am able to automatically notify my 3rd parties (termite, septic, etc) just with the click of a button (once you've set it up correctly). This has been an excellent little time saver.

Inconvénients :

For as long as they have been around, their app is pretty basic and a little slow. I don't want it to be complex, but I wish I had all the options for scheduling a job on the app as I do the desktop version.

Thorough System

Commentaires : The system is very complex which makes it very complicated to navigate but Tech support is always available and solves every problem that I encounter.

Avantages :

The report features are very thorough and Tech support is very responsive and knowledgeable and quickly resolves issues.

Inconvénients :

Many of the features are impossible to figure out without contacting Tech support because they don't flow in a natural logical direction.

Easy to use

Avantages :

ISN is very user friendly. There are many functions within ISN that make it a great tool for a scheduler to use. I love the fact that if there is something it can't do, you are able to suggest new features and the team listens and implements some of them. They take their clients' advice. I also appreciate the help desk. They are knowledgeable and able to help. They wait time is short and you can access by chat or a phone call.

Inconvénients :

At the moment, I can't think of any negatives.

ISN - very good product. Very easy to use.

Commentaires : Overall, my experiences have been very positive. The rare issues I've had were quickly responded to and resolved.

Avantages :

ISN has easy to navigate sections and it is easily customizable. Customer service is quick to respond whenever needed.

Inconvénients :

If I had to pick something, it would be that the mobile app seems to lag a little, no matter if on 5G or Wi-Fi, but nothing that would discourage me from using it.

Definitely worth it!

Commentaires : I have nothing but positive things to say about ISN and especially the help you will get from their experts! Always there to help out!

Avantages :

ISN has been a great tool and provides a professional feel!

Inconvénients :

There was a bit of learning curve, but once you jump in, it is not hard to get the hang of!

Very comprehensive management system

Commentaires : Overall ISN has been absolutely great to work with.

Avantages :

The calendar is the most helpful for my business.

Inconvénients :

There are some shortcomings in the automated email settings that could be improved.

Business support software excellent!

Commentaires : I think overall ISN software is awesome!

Avantages :

Helps me streamline the process of setting up inspections and communicating with all parties involved in the inspection ie, realtors, buyers, sellers and listing agents. Make my job easier.

Inconvénients :

I need to create better custom reports to help balance my bank statement at the end of the month. I'm going to work on that. eventually I would like to transfer client data and payment information directly into my quickbooks. Need to figure out how to do that to save me time there so I can grow our business.

ISN review

Commentaires : I've been using ISN for 8 years and it's the standard for the industry

Avantages :

Integrations with other systems and software are nice as well as the continued added features. The help system is well organized and the support staff is responsive and helpful.

Inconvénients :

Some limited options with customizability or advanced features are not able to be done.

ISN has been excellent

Commentaires : Very good experience. Customer service is always helpful.

Avantages :

Ease of use and customer support is always helpful. I've been using ISN for almost 10 years and never had an issue that wasn't fixed immediately.

Inconvénients :

I would like to be able to send payment request from the mobile app.

ISN is all in one management

Avantages :

All in one inspection company management.

Inconvénients :

That ISN was bought out by Porch. Contacted customer service to have the Porch stuff removed from our report delivery. Even though we opted out, don’t like the idea that they are probably taking our clients contact info.

ISN Review

Commentaires : Like it, makes the job easy.

Avantages :

The easy of use, email are sent out based off of input data.

Inconvénients :

Learning the program was a challenge at first.

ISN NPI Review

Commentaires : Overall very pleased.

Avantages :

Ease of use. Reporting. Nice interface. Integration with my inspection software.

Inconvénients :

Porch features that seem to sell client info. Software changes without notice.

The leader in inspection scheduling softwear

Avantages :

I love the ease of scheduling in ISN!! Everything is so easy, just follow along and nothing will be missed!

Inconvénients :

Agents can be duplicated very easily if one tiny detail is off.

Home Team Inspection

Avantages :

Exceptional seemless integration. Mass email system has been very beneficial.

Inconvénients :

Ability to send emails to a few individuals in an easier way.

Inspection Support Network

Commentaires : It has been a pleasure working with ISN

Avantages :

Hi, ISN makes creating the home inspection orders easy and you can add a termite inspection company also. The emails go out automatically with is great. It won't let the clients open the report without payment and signatures which is a wonderful feature. It is very easy to enter the information and receive the pricing.

Inconvénients :

I really can't think of anything that I do not like about ISN.

Easy inspection software

Avantages :

Mobile app shows all my inspection information.

Inconvénients :

Desktop version is kind of cluttered at times.

Overall top-notch

Commentaires : Overall very satisfied

Avantages :

Ease of use and all the options available to us

Inconvénients :

Maneuverability in the system. A back button in some areas would make it more user friendly