En savoir plus sur Iterable

Iterable est une plateforme de marketing de croissance qui permet une véritable pertinence omnicanale à grande échelle.

En savoir plus sur Iterable

Avantages :

Very easy to use and able to integrate with many other programs.

Inconvénients :

Their API goes down occasionally. Usually not to a significant determinant, and they give us fair warning each time, but it can be annoying.

Iterable - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,1

Probabilité de recommander le produit

8,3/10

Iterable a reçu une note globale de 4,3 étoiles sur 5 d'après 44 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (44)

Alan
Alan
Content Marketing Manager (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic email marketing software with great workflows

5,0 il y a 2 ans

Commentaires : Overall we've had a very positive experience with Iterable that has given me autonomy over email marketing and have had not to rely too much on developers to help me achieve my email marketing goals.

Avantages :

The WYSIWYG editor for emails is really nice because I can build emails without any code and make them look on brand and functional. The workflow tool is also really powerful for building automatic campaigns that continually perform well.

Inconvénients :

Iterable feels like it just slow sometimes. Loading campaigns, saving templates, navigating to different parts of the software. If the pages and elements loaded faster it would feel a lot more snappy.

Utilisateur vérifié
Growth Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Leading the marketing automation pack

5,0 il y a 2 mois Nouveau

Avantages :

There is no one tool in marketing automation that is perfect, but Iterable checks the most boxes today out of any of them. Customer support is fantastic. Segmentation is fantastic. UI is improving. The tool's overall power for users with little technical background is superb.

Inconvénients :

I think the reporting tools could be a bit better. Supports MMS through Twilio would also be a huge bonus.

Alternatives envisagées : Braze et Customer.io

Logiciel antérieur : Klaviyo

Pourquoi passer à Iterable : Customer support and overall flexibility of the platform

Utilisateur vérifié
Jr. Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Biens de consommation, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helpful but a pain

3,0 il y a 4 semaines Nouveau

Avantages :

I can send out mass comms to our customers in a matter of minutes

Inconvénients :

Some of the steps and processes do not make sense, and it can be rather tedious to set up a campaign at times

Brent
Sr. Manager Email Marketing (É.-U.)
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Iterable - Marketing Automation Review

4,0 il y a 2 semaines Nouveau

Commentaires : Overall it is a very good product with good support and with a good product road map it can be top of its class.

Avantages :

Custom events are scalable and extremely custom

Inconvénients :

The reporting needs updated on what can be queried to report on

Utilisateur vérifié
Lifecycle Marketing Manager (É.-U.)
Utilisateur LinkedIn vérifié
, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use with potential for powerful customization

4,0 il y a 4 ans

Commentaires : Overall, I would definitely recommend Iterable. As much as SFMC and others have dominated the market, their data structures and backend setup are more archaic and not easily scalable without custom implementation (SFMC frequently has to shuffle databases around based on client volume since many share instances and the larger ones can take an entire instance down). Although I think Iterable has some catching up to do in terms of more robust customization capabilities, and certain platform capabilities, I still think it's an innovative new tool that has a promising future to bring more powerful function than the old school platforms can keep up with.

Avantages :

The interface is intuitive and easy to use. Having no prior experience, I was able to jump in quickly and navigate through setting up an email blast within a day. The object based data setup is also easy and intuitive to understand, despite coming from a traditional "relational tables" platform and background.

Inconvénients :

There are certain key features of an Email Platform that I find lacking for Iterable. Nothing show stopping, but things that I would have thought would be intuitively built in: no auto-suppression can be applied based on send classification (transactional vs. marketing), basic date comparison logic is not available (should be easy for eng to build, given they just need to set additional functions), no re-usable global content blocks available (think of SFMCs Content Areas, where you can house snippets of code, or static html, and wherever needed pull that content in to multiple emails, without having to recreate the same code over and over again - universal footer, header, etc).

Utilisateur vérifié
Web Solutions Architect (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Painful implementation and hidden costs for a mediocre email marketing platfom

3,0 il y a 7 mois

Commentaires : Uphill battle for implementation all the way. Make sure you detail out EVERYTHING you need from them and get more than a "sure" from the rep before you commit.

Avantages :

API is full featured and you seem to be able to do most everything in the client API that you can in the portal.

Inconvénients :

So many surprises from our discussions before we started that keep coming up. Delays because of long warmup time, additional external integrations/software we need that were not previously mentioned, data integrations that just are not available.

Raja
Raja
Email Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great innovative, growing product and highly recommended.

5,0 il y a 4 ans

Commentaires : This product helps us daily with our email marketing needs.

Avantages :

What I like is since I started using Iterable, the product has been evolving and getting more innovative. I enjoy the workflow section on the UI. I enjoy when my team needs product enhancements, they are willing to hear our needs out and work on improving. I like the great customer success team and always helping us. Finally, the upper management and when in need being available to get in discussion with any further needs we might have.

Inconvénients :

I would really like the segmentation piece to be improved. I would like to work with Iterable on needs here as I have found many flaws that I have iterated, but yet not gotten solved. Like searching for a number of campaigns that are similar all at once instead of doing OR's with tons of campaign ids. To be able to query a full workflow.

Utilisateur vérifié
Director of Email (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Iterable has a lot of potential

4,0 il y a 4 ans

Avantages :

The interface is fairly user friendly. Setting up workflows based on events, recurring lists or api posts is also fairly intuitive. The customer success team seems open to feedback and submitting tickets.

Inconvénients :

The thing that frustrates my team the most with Iterable is the lack of consistency between functionality. Of course, you don't realize what's missing until it's gone but, while Iterable has made considerable strides in the reporting suite. The basic daily export of subscriber status is still seemingly too tall of an ask. While the success team seems open to feedback and submitting tickets, there is often an absence of follow through.

Utilisateur vérifié
Product Marketing Manager (Allemagne)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy and powerful

5,0 il y a 8 mois

Avantages :

It empowers email marketers to launch campaigns effortlessly. Everything is intuitive to use, from campaign planning, template set-up, automation workflow constructing, database management, and analytics overview. Iterable has helped me launch several large, complex campaigns successfully.

Inconvénients :

Looking forward to seeing progress in improving the newly-launched product features, such as send-time optimization and brand affinity.

Volodymyr
Front End Developer (É.-U.)
E-learning, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Iterable Review

5,0 il y a 2 mois

Commentaires : Super positive, I love the features Iterable provides. All in one package for Marketers

Avantages :

Ease of use, automations features, integrations with other platforms.

Inconvénients :

I think, drag and drop editor can be a bit improved. Maybe ability to add custom build blocks to drag and drop editor (kinda like HubSpot dynamic templates)

Utilisateur vérifié
Digital Director (É.-U.)
Utilisateur LinkedIn vérifié
Relations publiques et communications, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rare Gem

5,0 il y a 2 ans

Commentaires : We use Iterable every day to protect the sender reputation of our clients doing mass mailing. Couldn't do without.

Avantages :

It's rare that a software company like Iterable has such helpful customer support. Even in silly questions with help on mocking up emails, they are so willing to help and fix the problem we are experiencing. Great direct integrations with gravity forms and even better workflows!

Inconvénients :

Only complaint with iterable is you do not have the ability to recall a send. Wish the emails went out a bit slower in case of emergency... or at least wish you had the option to slow down send times.

Anita
Anita
Senior Product Marketing Manager (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Impressed with the breadth of functionality

5,0 il y a 4 ans

Avantages :

We chose Iterable based on the strength of its API and its ability to handle a multi-million list size. As a marketer, Iterable has a number of powerful advanced features that make it easy for me to perform segmentation, write workflows and run multivariate tests. The support team is beyond amazing; they are knowledgeable and go out of their way to ensure their customers succeed.

Inconvénients :

Our engineers get a bit frustrated about some of the technical limitations. For example, certain types of API calls are currently centered around the individual user vs. a particular list (meaning that Iterable is designed to ping your server X million times for each user on a list vs. 1 X for the list itself). That said, the Iterable product team is very responsive to customer feedback, and this shortcoming is on the short-term roadmap to be fixed.

Ciprian
Senior PHP Developer (Irlande)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

A developer oriented alternative to Mailchimp

5,0 il y a 3 ans

Avantages :

It has a slew of options and ways of creating audiences and targeting users via categories, funnels, actions and events. The API is very complex and a bit difficult to use if you don't contact the support every day.

Inconvénients :

Little documentation and long waiting times for tickets and support requests.

Whitney
Email Marketing Coordinator (É.-U.)
Logiciels, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Love using Iterable!

5,0 il y a 4 ans

Avantages :

Iterable's interface is intuitive, clean and easy to use. List management is so much easier than other tools, updating and maintaining lists is no longer a pain. The reporting tool is super easy. You can aggregate multiple campaigns and specific time ranges with ease.

Inconvénients :

The main con I have with this tool is how cumbersome it is to upload photos. There are multiple back and forth steps and the process as whole could be a lot easier. I think this is something they are aware of and are working on, however.

Molly
Molly
Community Specialist (É.-U.)
Utilisateur LinkedIn vérifié
E-learning, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Powerful tool, worth the hike up the learning curve

5,0 il y a 4 ans

Avantages :

Once you understand Iterable, it's life changing. Being new to the email marketing game and moving over from a clunky and buggy predecessor, Iterable is devastatingly powerful. The User Segmentation feature is a quick and efficient way to find the exact audience you're looking for. Workflows simplify life in ways I didn't know I needed.

Inconvénients :

Iterable does have a very steep learning curve, the first few weeks of using it were rough. Occasionally the HTML editor's interface annoys me with too many scroll bars and way too much to scroll through, but that's just a matter of getting used to making sure your mouse is in the correct position.

Utilisateur vérifié
Vice President of Client Services (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Best marketing platform

5,0 il y a 4 ans

Avantages :

Would recommend over any other platform. Great product for a great value. We use it for all our clients and it delivers far superior service than any of its competitors that we have tried.

Inconvénients :

Their API goes down occasionally. Usually not to a significant determinant, and they give us fair warning each time, but it can be annoying.

Paul
Paul
CRM Manager (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

State of the art email campaign tool

5,0 l’année dernière

Avantages :

Iterable is a beautiful tool that I've been using for a couple of years for email marketing. The list management, template design, and custom workflows features are easy to use and powerful.

Inconvénients :

I feel the reporting is the one weak point, there can be much improvement here.

Tim
Director (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Iterable Marketing Platform

5,0 il y a 3 ans

Avantages :

Easy to use platform with cross channel marketing. Open API that allows for various integrations and to work seamlessly with all your programs.

Inconvénients :

Like any platform sometimes processed are delayed. More information when maintence is being performed would be useful.

Sheel
Dir of Operations (É.-U.)
Cosmétiques, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A lot of cutting edge features, maybe too advanced

4,0 il y a 4 ans

Avantages :

The behavioral based segmentation features are very powerful and put a lot of power from the engineering/analytics teams into the marketing team. Behavioral based segmentation, dynamic lists, and large workflows all have a lot flexibility but that can cause errors in incorrect lists/segments/emails.

Inconvénients :

An ESP has to encompass so many features to be useful and there are some that Iterable doesn't have or have just recently launched, such as an analytics dashboard to see how campaigns are performing against each other. Iterable has definitely focused on the advanced segmentation and workflows, but still has to build a lot of other core features that email marketers will find necessary.

Andrew
strategist (É.-U.)
Relations publiques et communications, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Iterable is great! Great for marketing for agencies

5,0 il y a 5 ans

Commentaires : Email marketing

Avantages :

I like that it's incredibly easy to use. As opposed to a software like salesforce thats much less user friendly, iterable is super simple, but still lots of features.

Inconvénients :

There are a few issues sometimes with the third party drag and drop feature, but other than that I haven't ran into any big issues.

George
Marketing Designer (R.-U.)
Marketing et publicité, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It makes email marketing so easy!

5,0 il y a 4 ans

Avantages :

It's easy to use and understand. It's also very easy for me to create an email template for the rest of the team to use. The feature of multiple accounts is also a great way to easily switch between teams.

Inconvénients :

There's a few bugs here and there, but the support team are always happy to help me out! I do wish there was an easy way for me to upload images for the email templates.

Laura
Marketing Manager ()
Immobilier, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Iterable is a game changer of an ESP

5,0 il y a 5 ans

Avantages :

Intuitive, clean UI and UX. Amazing customer support that's very responsive, knowledgeable and always eager to help. Iterable is very receptive to user feedback, and is constantly improving and building the too

Inconvénients :

The only issue I've had is with load times with list segmentation here and there- but nowhere near the level of frustration I've had with other legacy systems.

Utilisateur vérifié
- (R.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent for workflows, but lacking in other areas

4,0 il y a 3 ans

Commentaires : I really like Iterable and I think they're on to a winner, it does feel like they're still in early stages as not everything feels completely ironed out

Avantages :

The workflow functionality is really great and offers a lot of opportunities for CRM management

Inconvénients :

Certain features don't function as you'd expect them to, and report stats aren't as clear and easy to use as competitors.

Utilisateur vérifié
Counseling Intern (É.-U.)
Utilisateur LinkedIn vérifié
Psychologie, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very helpful for omnichannel marketing

5,0 il y a 3 ans

Commentaires : This software makes it much easier to work with cross channel marketing. I was able to keep track of my data easily and make sure that I had accurately uploaded everything, which eased my anxious mind. Being able to present the data from the marketing easily to administrators was also useful.

Avantages :

I loved that I could easily update social media, email, mobile, and blogs with slightly different campaigns. It took me much less time than before when I had to do individual updates.

Inconvénients :

Still difficult to upload photos - process is a little tedious compared to the ease available in other areas.

Utilisateur vérifié
Marketing Strategist (É.-U.)
Utilisateur LinkedIn vérifié
Organisme politique, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great email marketing platform

4,0 il y a 4 ans

Commentaires : Great email marketing platform. Has met our clients needs and is always rolling out new features and webinars.

Avantages :

User friendly, easy access to Iterable Support through Intercom, big fan of the workflows

Inconvénients :

Sometimes there are glitches and queue congestions that can take awhile to fix.