Avis clients sur Shift4Shop

Easy to use & great support

Commentaires : We wrote our own website prior to using 3dcart and when tablets & smart phones started to be a big chunk of the search & buying we had to do something. 3dcart's system is so much easier that writing code. You can have a product added within just a few minutes. The cost saving in time pays for it's self over and over again. Plus now it automatically adjusts for every size screen and type of device like the smart phones ect.

Avantages :

The program has just about everything we need and other stuff to grow into. The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less.

Inconvénients :

They have changed over to a new platform last year but most of the knowledge base questions and answers are for the old platform. So the directions are misleading because stuff has moved around to different places on the site. They still allow use of the old platform and really should force customer's to use the new version and update the knowledgebase.

Great Solution for Growing Online Sales

Commentaires : 3dCart allowed our direct sale business to become an online business, with bells and whistles we thought would only be possible at a much higher monthly cost. We were able to develop a multi-state following, and offer incentives and loyalty programs, all for a very affordable monthly price. The headaches were minor in comparison to what 3dCart has done for us!

Avantages :

For a small, growing business with an ever-expanding product base, 3dCart meets the need for scalability, ease of adding product details, behind the scenes product management and point of sale tracking, giving a really good all-in-one place to track and grow without the heavy investment of some other popular solutions.

Inconvénients :

The printed reports are good, comprehensive, and useful; the ability to integrate them easily with other software is somewhat lacking; it can be done, but with some of the accounting software we tried, it was a difficult porting process. Customer service was as helpful as they could be, but many of our shortcomings became wish list suggestions for their developers.

This was MUCH better when it was 3dcart. It's garbage now, no support, and clunky.

Commentaires : I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything, increased the price, and cut the customer service aspect of things. It's a shame, it used to be a good option for a small business owner who was willing to take the time to make a great site, for not as much $$ as the big outfits. HERE IS THE KICKER: I opted to leave about 5 months into the prepaid year ($830 or so). After requesting a refund for the remaining months, they denied me, saying "it's been more than 30 days since you purchased so we can't" which is a load of bull. It is a rule THEY made up. This company feels absolutely entitled to an entire year's service without actually providing the service. I was not surprised when I was denied, and it further confirmed that I had indeed made the right choice to leave this abysmal service.

Avantages :

What made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult.

Inconvénients :

The CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time.

Good for the price

Commentaires : It's a decent ecommerce platform. Easy enough for beginners and best of all its free.

Avantages :

Shift4Shop (previously 3dcart) is a FREE website ecommerce platform. Unlike some of their competitors that charge you for every transaction, Shift4shop does not take a commission and they do not charge a monthly fee. It really is free, which is amazing. You do need to use their credit card processor, and the fee is 3%. But you will pay a CC processor no matter what, so ultimately the ecommerce website is still free. They have templates that are ready to go and are pretty decent. Updates are done automatically, so you don't need to be a techy to keep up (this was a concern when we previously self hosted and did Woocommerce). Ultimately we are happy and would recommend Shift4shop.

Inconvénients :

You have no control over some things. One time the entire website went down. Customer service told me I didn't even have a domain with them - even though it had been working and taking orders until the day before. And their customer service is not good. They are out of the country and have no control. Every issue needs to go to a different department. Which is not a big deal for small things, but when your entire website won't work and you have customers emailing and calling (and ultimately ordering elsewhere) losing an entire day because of poor service is huge. Once their error was fixed, there was no apology or explanation. Before we launch any advertising campaigns or send emails to our customer database I always check the site, to make sure it's working. So the free price does with a tradeoff. I calculated what places like Shopify would take per transaction, vs what I lost in one of being down and I am still way, way ahead.

Viewing On Line Commerce in 3D

Commentaires : We have been able to offer financed products through 3D Cart and Klarna which has helped our on-line sales. It appears that 3D cart has a ways to go to make their web services seamless for less than IT Manager level users.

Avantages :

Initially because it allowed us to utilize Klarna. As we converted from ARI, I found that the site was much easier to navigate and manage than ARI.

Inconvénients :

Sizing of the photos. Some of the pages require a specific size of photo which isn't readily available. I haven't identified the path to convert what I want to what will fit, so my photos aren't consistent and frankly look amateur. When asked, the 3D staff said that they don't have a solution for this.

Decent platform, but ABSOLUTELY TERRIBLE customer service.

Commentaires : While the program has a decent amount to offer, by far the worst part of it is your access to customer service or technical support. Their support structure is absolutely broken and makes it near impossible to get anything fixed. When you call, you only have access to their "Technical Support Specialists" who often hardly know anything when it comes to technical issues. There is often never a way to get things resolved over the phone, because they are required to create "tickets" that will receive responses at a later time, but once someone responds to your ticket when you send a response back, THEY DON'T RECEIVE IT. I now have been instructed to call them every time I send a response so that one of their support technicians can manually input my response for me. We have had a persisting issue with our website where our products are incorrectly displaying whether they are "In Stock" or "Out of Stock" which is a pretty big deal that has resulted in a loss of tens of thousands of dollars for our business because our customers assume that we are out of stock on our top products. This issue has been going on for over a month now, and they have gotten nowhere. Every time I get on the phone to check the progress of the (now "elevated") ticket, I have to re-explain the issue, and they try to push me to do the same things I have been doing for weeks. I have tried asking and pleading to talk to someone higher up or a developer of some sort, but they tell me that it's impossible. FML.

Avantages :

Shift4Shop (formerly 3dcart) is decent for small businesses that need a lot of included functionality fresh out of the box. You have access to a lot of tools if you know how to find and use them. Unfortunately, if any of these tools break or get held up, good luck getting help with fixing it.

Inconvénients :

By far the worst customer support I have experienced in a while. Many of the employees are quite kind and try hard to be helpful, but they send you around in circles and you can never talk to someone who is actually capable of resolving technical issues. Even when tickets are "elevated" and "marked as urgent" I run into the same issues of having to re-explain issues and getting nowhere. We are personally going on for over a month now with an unresolved issue that is significantly affecting our business. We have literally NOT MADE ANY PROGRESS on the issue, and it feels like I'm running in endless circles with their Tech Support team. I will go into further detail below.

Love my website!

Avantages :

Allows me to offer a large number a variations for my products Free shipping for specific items only Integration with Canada Post Huge database with How To info Helpful customer service, quick to phone and the chat feature is handy

Inconvénients :

Occasional glitches where buttons won't work or tricky to find some menu options templates are not very customizable unless you have strong coding skills

A great value for the money

Commentaires : Rather than spend the money at Shopify, you can save a lot and get a great website to sell your online products.

Avantages :

When I was looking into e-commerce platforms, a friend of mine recommended 3dcart. I had never heard of them but I'm glad I checked them out. They are located in the US, have great value for money and give control to build a great website.

Inconvénients :

If you aren't "tech" savvy, the customization is better left to a professional. Other than that, I really like the product offering and enjoy the user interface.

Shift4shop Best FREE Shopping Platform Out There

Avantages :

Like the fact that its an entire platform like all the rest you pay for but its FREE!

Inconvénients :

Not found any as of yet any negative issues

Took two years to get ecomm site up and running

Commentaires : For our needs this was the best. None of the big three do absolutely everything. Requires lots of time and repetition to learn all the tricks, this is a deep program, but we have it do a lot and have it very customized.

Avantages :

Most everything is customizable if you can figure out how.

Inconvénients :

You will constantly run into something it doesn't do such as percentage pricing on options, but none of them do it all.

Shift on past Shift4Shop and don't look back

Commentaires : Very negative. I gave it a try, they fell flat and didn't get up. I'm planning on taking my site down and finding a better solution that actually is stable and works.

Avantages :

Free, no fees except a processing percentage inline with other options.

Inconvénients :

Instructions to set up the site and transfer over your domain were missing. Hours wasted when I had to perform a specific ticket to get it to work that wasn't listed or documented. Setup is atrocious, not fluid, old outdated. I finished setup and took my site live and found out the credit card processing wasn't working. Several messages to support and the reply's back were so incoherent, no one could understand what they were saying. It wasn't even proper English or legible. I have missed over a month of sales because of how bad their processing setup is. Some of the support staff are ok, some shouldn't be allowed to work in the tech sector and should require adult supervision.

Run as Fast as you can Forest! Run!

Commentaires : We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for renewal payment after I have already closed my store! Simply put, this is bad software with a poor customer care staff!

Avantages :

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

Inconvénients :

Oh, the loss of money and our customers getting turned away online. Measures right up to the lack of response to do anything by the customer care and tech support departments!

Great Company but difficult to get help when you need it

Commentaires : My overall experience until recently has been very good. I could generally figure out what I needed to do on my own. However, I don't it is anything special any longer.

Avantages :

Versatility, variety of plugins. Nice templates.

Inconvénients :

Customer service has really declined in the years I have used this software. When I first started you could get hold of someone early in the morning. Now it takes an executive order from Trump.

It is fairly easier program to operate.

Commentaires : We use it to enter in orders for our durable medical equipment. It allows us to print and/or email invoices instantly to our customers.

Avantages :

The way the format is set up. They have made several improvements over the last couple of years. Some good and some are not.

Inconvénients :

There is an Icon at the lower left of the program for messages. It cannot me moved to another part of the screen and no way to opt out of having that feature according to customer service. Also, when you accidentally enter an invalid password IT TAKES FOREVER for it to go blank so the password can be re-entered. It reminds me of the old dial-up response before high speed. And last it does not always import into our QuckBooks correctly and is time consuming to figure out why.

Big Upgrade from Yahoo

Commentaires : I was searching for a platform that had the bells and whistles which Yahoo merchant solutions missed so badly. I found it with 3d cart. They offer apps and plugins that are optional and paid elsewhere. Also, I have found their method of building options on products to be one of the most simple and time saving of any other platform - and I have used quite a few. Customer service is very responsive. They partner with great providers - i.e. FusionBot search has been wonderful in creating a custom solution for our site. Thanks, 3d cart, for saving me from the exorbitant fees and headaches Yahoo had me experiencing.

Avantages :

Full solution

Inconvénients :

hosting resources and bandwidth fees

Good start but ultimately had to switch

Commentaires : It was a great start for my eCommerce business

Avantages :

It's an all in one solution for eCommerce, has more features you'll need to start your business or run your online store at it's simplest form. Good customer service.

Inconvénients :

Lack of plugins and customization like Wordpress Woocommerce offers. Customization involves costly up sells from the 3dcart team. Exporting to another platform if and when you're ready is NOT clean and easy of a process. Was very messy to bring data to woocommerce.

Ease of use

Commentaires : Tech support has been very helpful with my Google listing issues and directed me in how to resolve my issues. I was able to work within the software to make the necessary fixes.

Avantages :

I moved my store from another website host that use a very hard program to use. I found this software very easy to use and navigate. I was able to get my store up and running in a few days.

Inconvénients :

There is no way to make price adjustments without changing each one individually. It is repetitive and time consuming.

Greatest Value Shopping Cart

Commentaires : I have used many shopping carts such as Shopify, BigCommerce, VirtueMart (Joomla) and Miva 9, and 3dCart is by far the best. Many users claim that Shopify provides good SEO - yes and no. I found out that this is because Shopify automatically fill in the meta tag fields, so a novice user does not have to worry about SEO. Most of these other platforms have many restrictions and more meant for novice users. For 3dcart, one has the flexibility to do anything and get the best out of the platform. I particular love the support and technical teams. They go all the way out to assist us, even to restructure the databases to accommodate our migration. To me, that's impressive. 3dCart includes many apps as standard for a low monthly price, whereas, many of these important apps such as customer management system, live chat etc are not included in most of these other platforms, and one would have to purchase the apps separately from third parties which may make the monthly operating cost very high. As a previous Shopify user myself, I've heard many disgruntle users over the high monthly costs and many are contemplating migrating. For me and my company, 3dCart provides the best value and I award it with 5 stars all round. Well done, 3dCart!

Avantages :

Easy to use, flexible, value for money

Inconvénients :

Setting up sub-categories can be a challenge

Great eCommerce platform

Avantages :

Our store website is built using the 3dCart platform. I really like how it tracks and give your detail information regarding the customers and their purchases. As a store manager you can really use this information.

Inconvénients :

The customer service chat takes a very long time to get responses at times. I should however mention that their staff is really knowledgeable!

Happy Volusion Switcher!

Commentaires : 3dcart was brought to my attention at a time where my frustration level with Volusion was peaking. I really didn't want to rebuild my website again, but 3dcart offered so much more bank for the buck that I had to commit and begin rebuilding. The feature I love most is product options - it has simplified my multi-sized product arrays from a both point of views, the customer and administrator. Absolutely love it! I could go on and on about other features that you pay extra of with Volusion, but I'll just say that 3dcart is far superior for the money than Volusion and GoDaddy as well (before Volusion). I didn't give it 5-stars for Features & Functionality because there are a couple simple improvements that 3dcart must make for that 5th star, so I hope they are busy with plans to keep innovating and expanding their eCommerce Platform!

Avantages :

Product Options

Inconvénients :

Lack of a user-editable price option feature. Rewards doesn't account for different level of rewards for a product with price level options. A feature (check-box) to disable directions on the contact us page - for eCommerce sites without a physical store, which is many, why show directions to an address that has no merit?

Deletes long term customers website.

Commentaires : Deleted my website after years of service with them. No warning, still charging because no admin logged in within 90 days.

Avantages :

Can't have pros if it deletes your site with no warning.

Inconvénients :

Deletes your site without warning you and charges you.

Shift4Shop

Avantages :

Its program has almost everything you need for better development the support people are great and are available to help you

Inconvénients :

Often the website breaks down and it's not interesting so you want to go elsewhere

Almost a perfect program, but there are a few kinks that need to be worked out.

Avantages :

The software is quite user friendly after learning the in's and out's. It makes cataloging orders super easy.

Inconvénients :

Occasionally the system can get very glitchy and mess up the final total cost of items purchased from the store. There seems to be a disconnect sometimes which can be very frustrating.

I use this cart now only by the point of sale

Avantages :

The software is good, but it is very difficult to integrate with other tools, I had to use zapier to be able to automate all my processes, but in general it has worked correctly

Inconvénients :

the addons are very expensive, it is difficult to develop something extra, the support by chat is not live, in reality they generate tickets and take a few hours to answer, you can not use your own SSL, it is necessary to buy one with them

Shift4Shop

Commentaires : Overall, I like the product. And it serves it's purpose for our business.

Avantages :

It was fairly easy to set up my store, although there was a learning curve associated with getting it set up. I like that it integrates with our credit card processing company, Payjunction.

Inconvénients :

Customer service could be better. It takes support a few days to respond