Avis clients sur Namely

Meilleur logiciel

Avantages :

Namely est un logiciel très facile à utiliser.

Inconvénients :

Il est souvent lent dans son utilisation.

Namely keeps us connected and focused at work.

Commentaires : Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management.

Avantages :

Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.

Inconvénients :

No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.

Happy with HRIS

Commentaires : Namely is a good system. It has helped us to make our candidate and employee experience easier and more efficient. We are looking forward to adding the benefits system to replace our current system to really give our employees a central place to go for all of their needs.

Avantages :

We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.

Inconvénients :

We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.

Adequate product for the price

Commentaires : I personally would not partner with Namely in the future, but it worked well enough for the 1 year+ that we had it.

Avantages :

We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point. Namely also had relatively simple reporting, we were always able to get what we needed.

Inconvénients :

Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).

HR and payroll 'amped up'

Commentaires : Great team, good support. Really have enjoyed and benefited from the Broker Team at Namely.

Avantages :

I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot.

Inconvénients :

Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all.

Great Service

Commentaires : In the beginning, there were a few bumps in the road. But once we were assigned a team like [SENSITIVE CONTENT HIDDEN] we were all set. These three are the dream team as I call them. They have the answers and if not they will ensure they get you the answers. We have been extremely pleased with how they continue to provide us with the best customer service a client can ask for. They have enabled us to utilize the system to the fullest.

Avantages :

I find the Help Community to be a great asset and feature when you are looking for. quick response. I have to say with all that is happening with COVID-19 Namely has been on top of every new law.

Inconvénients :

The ability to run reports and headcount.

Namely HRIS

Commentaires : Excellent

Avantages :

I love the viewability of the site for our staff.

Inconvénients :

Back end functionality and learning. Lots of e-learning but we have admin users who need to be able to have a walk through while they are on their machine to understand. Namely does however, do a good job of having plenty of YouTube videos that show you the walk through.

Very helpful!

Commentaires : The Namely team has been incredibly helpful from day 1. They took ample time to walk our team through the entire process and trained us up. They anticipated our needs and questions all along the way.

Avantages :

With Namely, we have been able to make all of our HR files secure and digital.

Inconvénients :

I love everything about Namely. My only wish is that they integrated with a larger list of other softwares.

Simple HRIS that gets out of your way and lets you work

Commentaires : A really polished HRIS for most company use cases. You can build a very polished onboarding, offboarding, and performance mangement flow. Very positive user feedback.

Avantages :

Very simple to use, simple to teach employees how to use, simple to teach managers how to performance manage with. Good integration with Okta providing a really slick and polished onboarding and offboarding loop.

Inconvénients :

May not be as feature rich as things like ADP or Trinet when it comes to time tracking and part time employment, but nowhere near as infuriating to use.

Namely Review

Commentaires : Amazing. Timely. Professional. Helpful. Friendly.

Avantages :

HRIS system is easy to manage and understand. Our employees like the feed. Love the customer service - they are super helpful and friendly. Love eSig.

Inconvénients :

I don't like Namely Time. I wish it was more straightforward to use. I also wish that Namely had a background check integration providers. I wish there was a built in ATS system.

Overpriced and seemed to be running out of investment $'s

Commentaires : Really poor by the end. They didn't seem to care about their products stagnation in development or lack of support. They primarily were concerned to hold us to our contract and get their $.

Avantages :

Was very easy to use from an interface standpoint and they had some good built in community options

Inconvénients :

This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors

Payroll Management Software, marketed as total HR management

Commentaires : We initially chose Namely in order to outsource / automate more of our total HR management and Namely had positioned themselves as total HR management. While the payroll onboarding, setup and execution was relatively easy, it was quite painful to set up and distribute HR policies or get any substantive value from the additional HR consulting that we had paid for. At the end, when we realized that some of our state quarterly taxes had not been properly filed or submitted, we chose a different platform.

Avantages :

Payroll setup and management was simple to setup and run for each pay period.

Inconvénients :

The service was not reliable for tax preparation, and failed to submit our state taxes in some states.

Namely: An HR Dream or Nightmare?

Commentaires : The software is best/perfect for businesses on a smaller scale. Once the business expands, time to look for as better and more equipped software.

Avantages :

The software is very easy to navigate. The software is very basic; nothing to hard to understand about it. It is also very effective when completing most HR/payroll duties. The software is very organizational; everything stays and is kept in its place. Also the software can act as DocuSign to accurately sign pertinent documents.

Inconvénients :

The customer support is very mediocre and should be worked on. The layout/format could be more innovative, cutting-edge, and definitely updated. The integrations can be more advanced as well.

Overall review

Avantages :

Namely is easy to navigate for the admins and our employees. The social aspect that everybody can share on the dashboard is great. Payroll service is also very satisfactory. Customer service improved from an year ago. We have received fast and helpful responses to our inquiries. Benefits management in the system is also intuitive. We had smooth last Open Enrollment.

Inconvénients :

One of the features that I wish to improve is the Namely Time reporting. Majority of our employees are hourly so when we are looking for reporting on the hours worked the reports are not robust and involves lots of time cleaning to get to the information you need. PTO tracking for hourly and salary and reporting it could be better and less confusing. Another feature I wish to improve is the Namely Benefits as a broker. We had signed up previously but then ended up with another broker as many errors occurred in our benefits management and lack of commutation with our broker. File feed management during open enrollment could improved also.

Great concept, but not able to deliver

Commentaires : Namely needs to stop building new features, fix the ones they have, and build better internal processes. The dysfunction they are experiencing internally is extremely apparent to clients.

Avantages :

In comparison to other all-in-one HRIS systems, the interface is a lot more friendly. It marries the concept of social media newsfeeds with HR, allowing employees to comment on each other's birthdays and anniversaries. This gives HR an opportunity to engage employees with a fresh approach to benefits, payroll, and compliance.

Inconvénients :

I'm unsure of the experience of other customers, but the concept of Namely never took hold for our organization. Beginning at implementation, the Namely team was disorganized and unstable. Implementation was scheduled to wrap up October 1 and wasn't completed until January. During that time, Namely's implementation team experienced turnover 3 times, each time having to reset our implementation schedule. Information was missed, uploaded incorrectly, recreated, etc... They missed the ACA filing deadline and we had to work with an outside vendor with additional costs. They filed our taxes incorrectly and this still has not been resolved. On the benefits side, the agent assigned to our team miscalculated the rates from the plan we chose. According to the rates on the spreadsheet, we chose this particular carrier because it seemed these were the best rates and value. We had our open enrollment meetings and an employee pointed out that the numbers were incorrect, that she would be paying up some amount more per month. We had the agent resend us the sheet, we broke down the formulas, and identified the incorrect formula. Thankfully, our agent forgot to submit our enrollment form and we missed the deadline with the carrier. The integration with Adobe Sign has never been successful, so we have not had a single successful Onboarding through Namely. Instead of fixing glitches in the systems, they have built around them which makes it less intuitive (ex. build a new hire's profile including payroll info, send the onboarding packet, then after the new hire starts, go back into the profile to add the payroll group. When I asked why we weren't able to add the payroll group while we are adding payroll info at the start, they explained the glitch.) Compared to other systems, reports have a long way to go. Most come back blank after being ran. We have experienced more turnover in Namely's account managers. With all of the errors and issues we have needed to remedy, we simply did not have time to encourage use of the system. The time off app crashes, so we have lost engagement in the system. Rather than risk any further damage to the organization, we have implemented BambooHR (which is wonderful) and now let Namely sit silently in the background. It has been costly and frustrating, for the admin as well as the employees.

User Friendly but not Payroll/ PTO Tracking / Time-Keeping Friendly. Bad Implementation Team.

Commentaires : We are trying to minimize paper clutter and store information digitally which is one of the reasons why we chose Namely. On-boarding process is much more automated as you can upload all required documents into a template and have new employees complete them using e-signature. Performance Management feature makes it very easy to keep track of everyone's progress and manage from the administrative side. Benefits Open Enrollment is now automated and employees will be accountable for making changes or selecting new coverage.

Avantages :

ser friendly. Easy to navigate through the website and very easy to run custom reports in the HRIS side. We are also utilizing their on-boarding, performance management and benefits enrollment features to save the company time as well as to reduce paperwork.

Inconvénients :

Biggest concern is that the Payroll module is as robust as Namely claims it to be. The report writer is limited and there are manual double entries that you need to do to if you are tracking PTO as well as other information using their HRIS module. We ended up purchasing their Namely Time module because the web-clock and PTO Tracking in their HRIS module is very limited; the web-clock is unable to round worked hours as we track employee hours worked in 15 minute increments and PTO Tracking was not accruing the correct amount of sick and vacation balance for the employees which caused us to manually track PTO for 6 months on a spreadsheet. Even with the Namely Time module, it does not fully integrate with Namely Payroll, therefore, all accrued vacation and sick balances does not feed over and we are not able to show the accrued balances on employees pay-stubs which is required by law in California. We have NOT been in compliance for over 10 MONTHS .

Namely HR Software

Commentaires : Our staff is very pleased with Namely - it saves them time completing performance appraisals. Plus they have their information at their fingertips and can quickly make a change of address right there instead of sending an email to all who needs to know.

Avantages :

The software is extremely easy to use. It reminds me most of Facebook. Pretty user-friendly.

Inconvénients :

We have a lot of "special circumstances". Some are harder than others to incorporate into this software. We have workarounds for most of them and we have changed some of our procedures to fit within the Namely parameters.

The absolute WORST Payroll HRIS System...EVER!!!!!!!!!

Commentaires : From a zero to ten it's a zero. Run...do not walk away from considering this system and support model. Way too many more modern systems and service providers than this. Apparently this company does not take into consideration feedback from customers. You also do NOT have a dedicated service rep. So once you sign the dotted line...you're on your own. Good luck...b/c you will need with this awful 1960 system design.

Avantages :

I do like the Facebook look and feel for the main page for ESS. Articles and help guides easily to upload to system.

Inconvénients :

Where to begin? So many to list.... Hold times for client services are crazy. I guess b/c the company is in financial trouble the staff is bare. get ready for TWO plus hours of hold times to get help!!! You can barely ever get a hold of a live person. You have to create a "call back" and list three times you want a call back...but it is within their hours. Then they send an invite for when "they" are free...not the client. System cannot track correctly FMLA or other PTO times. System cannot do imputed income on GTL or other imputed items per pay period like ADP, Paychxex, Ceridian, Workday, SAP and all other modern systems can do easily. The software cannot do gross ups easily, manual checks are a fiasco. Whoever designed this system did NOT have background in payroll or HRIS. Manual checks cannot be ran with the regular payroll. It has to be done as a "separate payroll".

Namely 2020 Review

Commentaires : It has been overall pretty smooth and very easy to use and track things.

Avantages :

We love the fact that it has the social media piece to it for internal posting of events and encouragement and recognition. The product is great due to the ability to utilize it via the app as well.

Inconvénients :

We would like to be able to upload videos. At times when updates are made, it changes things that give us a bit of a problem until we figure it out. With the benefits, it would be nice to be able to put in a beneficiary and not have to retype it over and over. We can use the dependent field, but then it looks like the person is a dependent instead of just a beneficiary

Transition from Zenefits to Namely, couldn't be happier!

Commentaires : We transferred HRIS from Zenefits to Namely and we couldn't be happier. From the beginning, the implementation managers were concise, responsive and thorough in setting expectations, providing a clear roadmap and answering all questions. Our Account Manager has exceeded all expectations with his detailed knowledge of all of Namely's products, acute attention to detail, responsiveness and awesome personality. Namely's product fits our company of 84 (we were 54 when we made the transition). Their on-boarding feature is so customizable and user friendly, we were able to consolidate our on-boarding process and automate a lot of moving pieces. We have launched performance reviews and employee engagement surveys using the performance tools and are big fans of the process and capabilities. Namely's performance tool has the capability of pulling established goals into each performance review which makes it extremely easy to track performance and goal attainment. The reporting feature is awesome because we can go in and run any type of report we need to where as in Zenefits, not all of the data was readily available to run a self report, it was funneled through the account manager. We use a variety of Namely's products but we are most impressed with the level of communication Namely provides. From our Account Manager to Namely's Product team, the communication is constant. It is obvious the internal communication within Namely is very positive and fluent - our Account Manager asks for feedback on features and it is clear the feedback is relayed to the Product and Eng teams. Overall, we made the right decision to transition and are extremely happy with this service/product.

Would choose Namely if evaluating vendors again

Commentaires : Namely has been a great decision for our company that wanted to house Payroll, Benefits and HRIS under one roof. We selected them due to the ease of use of the platform for the site administrators as well as our employees and felt they would be able to meet the needs of our growing company. The service that Namely's staff has provided is great. If evaluating vendors for another company, I would choose to select and implement Namely again.

Avantages :

The platform is very easy for employees and site admins to navigate. It's intuitive. It promotes self-service so employees can update their personal information, with an easy click they can request and their manager can approve PTO, they can easy view important company information (employee handbook, their w2, summary plan descriptions, etc). Once set up, onboarding new hires is super easy and quick and done within the Namely system. The mobile app is easy to use. We love that our distributed workforce can view their co-workers birthdays and work anniversaries and we can disseminate info via the facebook like newsfeed. It helps everyone feel more connected even though they are spread out around the country.

Inconvénients :

They are still working to auto-sync some remaining fields from the HRIS to payroll side of the platform (like EEOC/Job Category and Ethnicity info) for easy EEO-1 reporting.

Best all-in-one system for small/mid-size companies

Commentaires : They took on our benefits brokerage services in the middle of a renewal season when we were struggling with an unreliable broker we've had for years. They came in and negotiated down rates for us, set up new plans, working with our insurance carriers and got us everything ready in time for open enrollment. Unbelievable effort - Namely hires outstanding talent and their benefits team works wonders!

Avantages :

Aside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus!

Inconvénients :

Nothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again.

After one year in, the service remains amazing. Keep it up Namely!

Commentaires : Checking in after a full year of using Namely and still extremely happy with their solution and service team. My account manager Jonathan Velez is simply put, AWESOME! It's obvious that others there are seeing the same level of satisfaction with Namely, but I can also vouch that after one year in, the service remains amazing. Keep it up Namely! My favorite feature of Namely is easily the design and functionality. The "social-media...esque" feel of Namely makes it very easy to use, and our people (who are primarily Millennials) engage with it. We use several different applications on a daily basis, so having yet another tech tool for HR meant that we wanted to make it as friendly and accessible as possible for our team. Companies spend so much on technology that never gets used, and Namely combats this perfectly with its smooth UI/UX. Finally, it's also very powerful, i.e., meaning that it doesn't lose functionality nor reporting capabilities due to it's ease of use. Namely to HR is akin to Tesla to Automotive! Our company has grown substantially in the last year, and we wanted to set up a solid HRIS foundation to support future growth. Namely has allowed us to keep all HR data centralized and secure, while also automating our performance review cycle. Namely truly supports my role as an HR Department of ONE! So I might be pretty biased ;) Namely Pros
Namely provides an easy-to-use platform for HRIS that increases engagement for users. They totally understand what I believe many people feel is frustrating about enterprise-level HRIS/HRM systems, and completely combat those aspects. Namely balances the soft and beautiful UI with very robust and powerful reporting and functionality. If you need to run any report, you can customize to extreme levels of detail.
Namely integrates all tactical HR processes in one platform! They have a solid payroll bureau, benefits admin, and a performance management tool that allows features and benefits which are typically only found in stand-alone solutions. Finally, Namely has insanely great customer service! A very Zappos-esque approach to service delivery, all the way from initial pre-sales to implementation, to daily use and maintenance.

Going to shop for a new system in 2019

Commentaires : Our service rep lacks the knowledge to assist with our issues. Integrated feeds to benefits providers take over 6 months to complete AND that is with a LOT of follow up on our part. The "cool" interface is not worth the headache on the back end.

Avantages :

User interface for employee population is good. They've made some strides in the analytics function - however, they are going to charge for this.

Inconvénients :

Service is unresponsive and not helpful. Payroll and HRIS do not talk with each other. Reporting is not intuitive and requires excel skills to combine reports from payroll and the HRIS. NO good reporting on compensation. Feeds to vendors randomly stop working and without follow up on our side, no one at Namely would notice. We have received inaccurate information from our rep and from the service team. For one payroll this year they forgot to take out the Federal Taxes. What vendor does that?

Namely is easy to use and great for what we've needed it for

Commentaires : Their success and support teams are incredible and the platform is really easy to use and our employees like it! Really like working with them.

Avantages :

We are a high growth company and do a lot of new hire onboarding. Namely's onboarding tool makes it super easy for us to send new employees their paperwork, build their profile, and then manage any updates or changes as they become employees. I love that there's a feature that automatically changes their permissions to what we set once they start. They also make it really easy for us to create workflows that employees can request when it comes to making any updates and it keeps it on record. We use it as our source of truth within the company and it's analytics are FIRE.

Inconvénients :

I think it's hard to rehire someone on the platform (doesn't happen often, but if that's a frequent thing you run into, you need to create some work arounds in terms of custom fields or resetting their hire date).