Avis clients sur CAKE POS

Un meilleur produit

Avantages :

C'est le meilleur produit conçu pour apporter et répondre aux exigences du secteur delà restauration traditionnelle. Très simple et facile à utiliser avec une bonne qualité d'interface. J'ai utilisé CAKE POS

Inconvénients :

C'est le meilleur mais très coûteux et indisponible pour tout pays également

Cake is great!

Commentaires : A little hectic at first. After [sensitive content hidden]
took over everything was repaired promptly.

Avantages :

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden] , as he is very knowledgeable about your products and software.

Inconvénients :

Overall functionality is great. Customer service could use some work in areas.

Cavalier Pizza

Avantages :

Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home

Inconvénients :

The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects

Going to switch POS systems & drop CAKE.

Avantages :

No answer at this time.

Inconvénients :

1. Customer service 2. Response time3. Integration of 3rd party delivery systems 4. Reports5. Look back time on reports6. Foreign pp answering support calls who do not speak English well

Great customer service

Commentaires : It is a good system, well supported by your representatives like [sensitive content hidden]
.

Avantages :

The 24 hour customer service. Your representatives like [sensitive content hidden] , go the extra mile to help with any problems that occur. This gives me peace of mind and helps me deal with other issues.

Inconvénients :

Things seem to change in the menu when I have not changed them.

Rhop/Uhop

Commentaires : Very nice

Avantages :

It's pretty easy to use, definitely easy to maneuver with help from customer service

Inconvénients :

The payout print out is TOOOO SMALL! I've requested that a few things be tweeked with no resolution to requests

[sensitive content hidden] is the BEST

Commentaires : [sensitive content hidden] in Customer service and tech help was soo helpful Thank you very much for hiring such an outstanding person

Avantages :

Customer Service- [sensitive content hidden] is the best, give him a raise

Inconvénients :

all good can't think of a reason right now

Long Time CAKE User

Commentaires : All in all, Cake is my preferred POS. I've chosen CAKE over Toast and other legacy systems.

Avantages :

Easy to use interface, quality equipment, software has come a long way since I starting using in 2015

Inconvénients :

3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling) Would like to add pictures, better table layout formatting

Great customer service!

Commentaires : I spoke with [sensitive content hidden] today to troubleshoot an internet problem and he was FANTASTIC! He got our system back up and helped figure out the problem. I can't say good enough things about him!

Avantages :

The customer service and troubleshooting. Ease of access with the POS station.

Inconvénients :

The updated version is not as user friendly compared to the old version.

Cake review

Commentaires : Overall it's a good system

Avantages :

Organization and ease of use.

Inconvénients :

Some features need to be updated like the extra fee for credit cards being able to realize what type of transaction

Manager

Commentaires : Very like thank you

Avantages :

Everything system, customer service [sensitive content hidden] was very helpful

Inconvénients :

Printer break more often but everything it’s great

Absolute Garbage !!!!!

Commentaires : 0 stars, horrible, would not recommend

Avantages :

user friendly and easy to use/program. pulling up reports anywhere anytime is nice, to bad they do not stand by their equipment, and have no loyalty to their long term customers.

Inconvénients :

Horrible customer service, junk equipment. I am placing my order for a new P.O.S. with square today after 4 years with Cake. they sell you faulty equipment and then over inflate the price on the replacement equipment. stay awayy!!!! I wish I did. $250 for a replacement router that connects the P.O.S. with the ipads, dead after 2 years, while paying monthly subscription fees per tablet too. what a Joke.

Great experience, amazing support and the right way to buy software

Avantages :

We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us.

Inconvénients :

An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own.

Great Software! Great Support!! Great System!!!

Commentaires : The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.

Avantages :

This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Inconvénients :

Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Cake support and management assistance

Commentaires : Overall the system has assisted in staffing better, seeing trends with sales, reports are continuously being improved. Easy to update menu pricing and item changes. Great system for table waits, using text to notify guest table is ready is easier. Monitoring table times allowing us to see where weaknesses are. Up to date information regarding the sales, labor and comp, refunds, voids, staff errors. Everything is in one easy report.

Avantages :

Easy to use, 24 hour support, customer services is exceptional, constantly working on improving the system and uses the customers feedback in assisting to redesign and implement changes

Inconvénients :

With the support team so far away it is sometimes difficult to pin point the base of the system problem. Especially through phone conversations. Recently we had a Pos terminal go and it would enter things units own. It was extremely difficult to capture the incidents while it happened. Sometimes you can't capture the problem through a video or it just would stop when on the phone with support team. The problem went on for a month. Cake was outstanding and replaced the terminal free of charge for a one time customer courtesy.

Cake promises undelivered

Commentaires : While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking.

Avantages :

The product was recommended by Sysco. The cost and the features explained was the selling point.

Inconvénients :

There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins.

Not ready for Prime Time. Crashes when you need it most.

Commentaires : I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Avantages :

Easy to use interface. Order Pads should allow servers to spend more time on the floor Inexpensive POS System.

Inconvénients :

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Very happy overall with the Cake System.

Commentaires : decreased ticket times, no more pocketed tickets, better overall customer satisfaction.

Avantages :

Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.

Inconvénients :

Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens. Certain features such as an on the fly print button from the table layout screen would decrease our table times. The Split screen is very counter-productive compared to other systems.

Absolutely horrendous. Customer service is completely useless.

Commentaires : none

Avantages :

Global modifiers. That's literally the only thing I like about it. If it wasn't for that, we would have gotten rid of this system a long time ago.

Inconvénients :

This system is completely not customizable to your specific business. They're constantly updating the software with updates that make the system even worse for my business. There should be an option to not upgrade. Customer service is absolutely useless. I've called them probably 50 times since we've gotten this system. They never have an answer, they're always "working on it". Never a solution. There was a software problem on their end last Wednesday. I still have not had credit card sales deposited into my bank account from Wednesday and Thursday of last week. It's 5:30 on Monday. I have not had a deposit since Tuesday's sales. One entire week ago. They don't provide any solutions except "We're trying to figure out what the problem is. We're working on it.", but you literally never end up with an answer. You just have to wait and wait until you notice it's finally resolved or never get it resolved at all. You're at their mercy because you paid huge for the thing. What am I gonna do? It's disgusting and these people shouldn't be allowed to operate. They do not care. Even on a normal payment schedule, you won't get Thursday's transactions until Monday, Friday until Tuesday and Saturday until Wednesday. If there's a holiday, push that back a day.

Why I Love Cake!

Commentaires : overall the CAke support team has been great. and like i said the hardware rocks although a bit complicated to install so many different pieces.

Avantages :

Let me start out and state, I LOVE the hardware. I hate those POS systems that you have to flop around or twist for the customer. This hardware looks professional and works well. Our customers like it to as I sanitize after every transaction and they can see what I am doing. For the most part the software runs well.

Inconvénients :

I don't like that I cannot access numbers that are not within 120 days. That is a pain as I like to compare figures and also need data from earlier in the year. I hate that. Also the note system should be better and should allow you to add info whenever you need to ... sometimes that is after the transaction and i have to resort to handwritten notes. not fun.

Owner of 2 bars for 5 years.

Avantages :

We were iPad based with our old system which made us slaves to wifi and it went out all the time. There were daily complaints and we had too much revenue for that kind of system so it just didn't work out for us. A POS should just work and CAKE works. It's been about two years since we'e switched and there are never any complaints from the staff anymore. As an owner, I'm a report guy. The backend reports are self-explanatory and extremely comprehensive. It makes it easy to check out what's being given out in discounts and comps, online orders, sales by category, sales by employee, sales by quarter hour, sales vs labor costs, pretty much anything you'd want to know. It makes tax and bookkeeping easier, which is very important to me. The whole system is easy to use, the interface is simple, and as soon as I can I'm going to switch my other bar to CAKE too.

Inconvénients :

I don't like the fact that it only reports cash closed on the back end instead of what is actually opened. So I don't get the true sales we are making until the very end of the night.

Tell you one thing and then something completely different latter to make a sale!

Commentaires : If you are upgrading to this do not waste your money

Avantages :

Software is nice easy to navigate, the terminals have a great modern look to them, on the fly adjustments is great.

Inconvénients :

We were told this would be a direct replacement for our PosiTouch system, it is not. The system lacks many basic functions our old system could do, even though we were told it would prior to purchasing. Whenever we contact CAKE about an issue we are met with the same response over and over, "Our system is not currently able to do that function at this time, if you would like us to make a service report to our technicians who will determine if this needs to be implemented in a future upgrade." We were told prior to purchasing some of our existing hardware would work, after implantation of the new hardware with our old it will not work. After many phone calls attempting to correct the issue we get the same response, "Our system is incapable of operating with that hardware." We purchased two terminals second hand, but before we purchased them we called to make sure they would work before spending the money, we were told yet again that the would in fact work we would just have to pay to have the software upgraded and they would need the phone number of the original owner to get conformation to wipe out all the data on the hard drives, so that is just what we did. After receiving the shipment we informed CAKE they had arrived, and the gentleman's number we purchased them from, so they could make contact with him in regards of getting them set up for our use. A short time later we were contacted by CAKE a were told they could in fact not be used, the system were to old, even though it's the same hardware they are using now, and there was noting they could do. Please take my advice, if you are UPGRADING FROM A LEGACY SYSTEM (positouch, aloha, digital dining, ect.) DO NOT WASTE YOUR MONEY LIKE WE DID. SYSCO SHOULD BE ASHAMED FOR THE BUSINESS PRACTICE OF THIS BRANCH OF THEIR COMPANY.

good program

Avantages :

When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.

Inconvénients :

the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

Restaurant

Commentaires : It helps a lot by keeping track of your sales.

Avantages :

The CAKE system is a lot more convenient than using a little old-fashioned register. It's a very helpful system. Keeping up with orders is way more convenient and we love being able to have a count of what you're selling at the end of the day. We can see what's being sold and what's being given away and at the end of the day, you can really see a breakdown of the profit. Any other system can't really do that. It's definitely helped us see what things are popular and what's not great sellers so we can give our customers more of what they want, and it makes it easier to see what staff is not selling and giving away for free. It's just a very convenient, helpful register and I've seen other businesses using it and there are so many different settings in the program for bigger facilities. If someone doesn't have this program, they don't know what they're missing. It just makes everything so much easier, and I've dealt with plenty of registers before. This is as simple as it gets. I'd recommend it to anyone

Productive

Commentaires : Faster service, order is clearly read by the servers and chefs.

Avantages :

We used to run our restaurant old school with just tickets. We find that the computer system lets you have more readable tickets for the chefs and descriptive tickets with tabs for putting in how you want things without the servers having to write everything, so it saves them a lot of time and it's faster and neater. We use it also to take inventory, and we can see exactly how much we sold each day, which is easier for us. We can also see most popular items and if something's not selling we can try something different with our changing specials. The workers use it to clock in on our computers and it's really easy to get that to our accountant. Another thing CAKE did for us that no one else really offers is when we initially put our menu up, CAKE did all the work. They set up all the tabs and modifiers and it was super easy for us which was great.

Inconvénients :

Customer Support is not too helpful. They could work on that aspect. They are only helpful to a certain extent.