Avis clients sur WebEngage

En savoir plus sur WebEngage

WebEngage est un outil de marketing automation multicanal B2C. Il contribue à améliorer la rétention des utilisateurs et à générer des conversions sans dépenser un sou.

En savoir plus sur WebEngage

Avantages :

Client support is excellent, and the support staff is available whenever you need them.

Inconvénients :

The pricing model discourages experimentation and creates road-blocks in terms of on-boarding.

WebEngage - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,5/10

WebEngage a reçu une note globale de 4,4 étoiles sur 5 d'après 29 avis d'utilisateurs publiés sur Capterra.

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Mrinal
Mrinal
Head - Partnerships & Ancilliary business (Inde)
Utilisateur LinkedIn vérifié
, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This is simply a great tool for marketing Automation.

5,0 il y a 5 ans

Commentaires : - Customer re-targeting
- Promoting flash sales to a large TG
- Personalized communication

Avantages :

- Comprehensiveness of offerings across multiple channels of communication - Great Support team. Niket our SPOC from Webengage has been available literally 24*7 to help us with our queries - Value for Money. Great pricing as compared to other tools in the market

Utilisateur vérifié
Email Marketing Specialist (Inde)
Utilisateur LinkedIn vérifié
Études de marché, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Engage your user with all channels with WebEngage

4,0 l’année dernière

Commentaires : My experience with WebEngane is excellent. After analyzing WebEngage, we decided to go ahead with this tool. We don't require any additional tool any channel. WebEngage provide us all at one place. Now our customer journey is more powerful and our reach has increased dramatically.

Avantages :

With WebEngage we get all channels like Email, Push notification, SMS, WhatsApp and many more at one place. We can use all this cannels to engage our audience. WebEngage comes with excellent Analytics feature. We data to check deep insights and can analyze for creating marketing Strategy.

Inconvénients :

Found difficulty to create dynamic email templates. Very few pre-built email templates available in Library.

Deepa
Deepa
Campaign Specialist (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It is simple, affordable and effective to use WebEngage

4,0 il y a 2 mois

Avantages :

It is easy to use WebEngage's platform. The best part of WebEngage is creating personalised Push notification with different layouts and customisation ability. With WebEngage we are also able to send Push (App and Web both), SMS, Email, WhatsApp to users under one platform.

Inconvénients :

It takes more than usual time to create Live Segments. Face integration challenges. There is lack of Customer support post-integration.

Amit
CRM Executive (Inde)
Cosmétiques, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review - Amit Desai - MyGlamm

3,0 il y a 8 mois

Avantages :

Panel is very user friendly and highly customized.

Inconvénients :

Segment level reporting and funnels are not possible, majority of Analytics are based on Event and not on users

Aniket
VP - Marketing (Inde)
Services financiers, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Our worn out hunt for THE email automation tool we wanted, ended with WebEngage

5,0 il y a 5 ans

Commentaires : We really struggled to find an affordable automation tool for Email & SMS, that had good API support and an intuitive journey builder. WebEngage hits all the right notes for that. It packs the punch of big automation systems like Marketo, Eloqua or Responsys. But is much cheaper and tech stack is way more startup friendly. Post WebEngage, we have much better control over targeting when it comes to communication. By sending right content in the right context, we have seen improvements all across the funnel.

Avantages :

Mapping out a user journey which everyone from techies to PMs to content writers, could understand was very important to us as a business. Most tools swung one way or the other, made for developers or made for people who didn't care about APIs. WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.

Inconvénients :

The pricing model discourages experimentation and creates road-blocks in terms of on-boarding. For a tool which doesn't actually send emails / messages (they have integrations with all leading senders), the pricing is too steep based on number of active users / events you can send.

Utilisateur vérifié
Digital Marketing Manager (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Seamless CRM Tool

5,0 il y a 11 mois

Commentaires : All in all its a good tool for CRM Automation and helps us define user journeys effortlessly.

Avantages :

The Ease of User Journey Creation, Notification Delivery, Cross Channel Attribution and Analytics are some of the things that makes this tool better than many others in the market.Email Marketing in particular is better than othe

Inconvénients :

The UI is a bit complicated to understand and needs a proper walkthrough from experts. Notification Delivery rates suffered when we achieved scale.

Soyinka
Head, Retention Marketing (Inde)
Internet, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A platform which empowers marketing to create large scale campaigns without going to the developer

5,0 il y a 5 ans

Commentaires : Cross device, cross platform, integrated and instantaneous campaigns on customer actions.

Avantages :

User journeys is the main value generator for marketing guys. Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven. Client support is awesome

Inconvénients :

The response time on dashboard UI is slow. The SDK is heavy to be integrated in client. But segment integration can take care of that. Still some code review is required on the app

Shahin
Product Owner (Arabie saoudite)
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Web-engage has capably delivered in helping us @ eXtra.com engage better with our customers.

5,0 il y a 5 ans

Commentaires : Exceptional customer engagement capabilities

Avantages :

Excellent customer targeting/re-targeting capabilities. Clear and precise dashboards and back office. Round the clock customer support. Quick time to market.

Inconvénients :

Can improve on some extended functionalities and validations on forms which inturn would help build more intuitive surveys.

Darshan
Associate Manager - Digital Marketing (Inde)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

All-in-one software for marketing automation

4,0 il y a 9 mois

Avantages :

It was one of the best platforms which provide CRM, Marketing automation, Email marketing, and campaign management options. Very simple and easy-to-use tool. The interface is also very user-friendly.

Inconvénients :

Sometimes, downloading reports takes a lot of time. This needs to be worked on.

Nitya
Nitya
Email Marketing Manager (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

As the name suggest, WebEngage is best for Website Engagement

4,0 il y a 7 mois

Avantages :

WebEngage supports multiple channel WhatsApp, SMS, push, email, Google and Facebook all at one place. It help us to segment audience and identify user existence in top, middle or bottom of the funnel. Supports multiple GTM, API and SDK integration. WebEngage stores custum events performed by users and if required it support to export the data to google cloud platform.

Inconvénients :

Creating Live segments takes more then the usual time. On Site-notification doesnt work exactly when it is required.

Suhas
Director, Product and Operations (Inde)
Services financiers, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It helped improve our sales conversion by 65%!

4,0 il y a 5 ans

Avantages :

We were on the lookout for a marketing automation tool for a couple of months when we finally found out Webengage. One of our primary criteria for the tool was the the tool needed to have integration with Segment.com. All of our data was already being passed onto Segment.com and we did not want to make another tech integration. Since Webengage had this integration, it was fairly simple to get started with Webengage. Webengage also offered a very useful and unique feature of customer journeys. This was our second criteria which we also could find in Webengage. We automate our marketing by defining rules such as, send SMS to a user if a user has signed up but not proceeded ahead within 5 days, wait for 2 days and then send an email, if user does not click this email, send a push notification, etc. This is by far our most used feature, which nicely incorporates all other features of Webengage.

Inconvénients :

UI of the in-app and onsite notifications can be improved. Some of the conditions that are set for these notifications some time do not work which leads to users being shown the same notification multiple times.

Mayank
Assistant Manager - Digital Marketing (Inde)
Immobilier, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A simple & efficient Marketing Automation software

5,0 l’année dernière

Commentaires : The simplicity of the UI helps in visualizing your CRM data in a way that will help you understand key gaps in your current workflow. It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.

Avantages :

Customer analytics was a major pain point for us and Webengage really helped us in structuring our CRM data to build intelligence. Then it used that data to automate workflows basis user journeys with a very straightforward UI. A brilliant marketing automation tool.

Inconvénients :

Decision making can also be automated with the data the tool collects. Webengage needs to upgrade itself and make direct recommendations to the business with the data it has collected. This will minimize human intervention and will increase productivity.

Stewart
Director Product Management (Canada)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

We are using WebEngage to monitor and educate our users.

4,0 il y a 5 ans

Commentaires : A more educated user base.

Avantages :

Besides the immediate analytics it provides, my favorite feature is the ability to model user journeys and ensure that users are properly supported through their use of the software.

Inconvénients :

The initial use is overwhelming with so many features available. In addition, based on my initial experience it also appears that every detail needs to be thought through and should the user's journey change, it requires a re-build of a new Journey when only an edit to existing Journey might be required.

Deepank
Assistant Manager (Inde)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product for marketing automation & educating users

4,0 il y a 5 ans

Avantages :

- User Journey is surely one of the best feature about this product. It serves as a single tool for all customer touch points with the use of segmentation and easy tracking of conversions. - Client support is excellent, and the support staff is available whenever you need them.

Inconvénients :

- Better Analytics & Reporting - Ability to make changes in the Journey without having to stop it and then make changes along with functionality of A/B testing for journeys should be there.

Sumon
Head of Digital Marketing (Inde)
Internet, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very good product

4,0 il y a 5 ans

Commentaires : Single platform for Web and app, really good product,

Avantages :

Automated campaigns, notifications and one single platform for Web and app. I am using webenagge last 18 months and I am really satisfied

Inconvénients :

Segments, it should be more simplified, we should able to choose users depending on the acquisition source (Google /Facebook /affiliate)

Utilisateur vérifié
QA Lead (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Webengage is good in Online marketing Field

4,0 l’année dernière

Avantages :

Tempaltes and quick respone in events capturing

Inconvénients :

Segmentation, Time take to create segment is pretty high

Anshul
Sr Manager, Analytics (Inde)
Hôtellerie, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Webengage enabled us to increase our conversion rate by automating retargeting campaigns

5,0 il y a 5 ans

Avantages :

Ability to put across anything on website or run campaigns without dependencies on tech team. Also, the account managers are really helpful and provide all the implementation help.

Inconvénients :

Some more ability to customization would be great. Or bigger set of templates in the gallery will enable users to be quicker in implementation.

Utilisateur vérifié
Senior Product Manager (Inde)
Utilisateur LinkedIn vérifié
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Its a easy to use Software, with loads of features.

4,0 il y a 5 ans

Avantages :

Very easy to use and helps making marketing campaigns at run time. We don't need to depend on the tech team to build the campaign for us. With Web Engage this happens in a few mins.

Inconvénients :

It does not have any feature to compute. Eg. Doing product price comparison's etc. I suppose its part of the upcoming features.

Gaurav
COO (Inde)
Produits alimentaires, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Creating retention and cohort marketing campaigns has become easier with WebEngage

5,0 il y a 5 ans

Avantages :

The winning feature of WebEngage is easily the ability to create and monitor automated journeys for your user segments. A very capable product for improving your cohorts.

Inconvénients :

Starting up can be a little overwhelming; Will easily take upwards of 3 months to get started even with active deployment efforts.

Mohamed
Head of E-Marketing (Égypte)
Marketing et publicité, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Non-Intrusive and highly-engaging is you Keyword

5,0 il y a 4 ans

Commentaires : WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes!

Avantages :

On-Site Notifications are highly engaging, segmenting is easy, uploading creative and setting rules is really easy

Inconvénients :

Need to have more custom date ranges in overview tab

Manav
Chief Marketing Officer (Inde)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It's been good experience using web engage so far.

4,0 il y a 5 ans

Avantages :

Ease of usage User details about when did the the user come, what all the user did,etc is available Making user journey is very simple

Inconvénients :

The dashboard is not very friendly, work is needed on that front Remarketing should also be included in the user journey

Utilisateur vérifié
Lead Product Manager (Inde)
Utilisateur LinkedIn vérifié
Internet, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A good MarTech tool for beginners of SMEs (if they can afford it).

4,0 il y a 5 ans

Commentaires : We were able to utilize our technology team for our core business; leaving martech related development to Webengage team.

Avantages :

Easy to use and set up journey's once their script and events are in place (no technical knowledge required).

Inconvénients :

I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.

Siddhant
Head - Consumer Business (Inde)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Smooth, easy going, easy to use and understand. The learning curve is short and the support is great

5,0 il y a 5 ans

Avantages :

It gives me access to segment and communcate with my customers bith ad hoc and through scheduled conversations. For a mid sized company it becomes nessesary to have automation to handle this function.

Inconvénients :

Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.

Abhishek
Deputy Manager (Inde)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

It was tough to start with the tool but eventually its getting better day by day

4,0 il y a 5 ans

Commentaires : Automation of customer lifecycle

Avantages :

This tool gives us the power to integrate all my customer touch points under one roof. The power of if-else conditions in journeys makes it exclusive one.

Inconvénients :

Reporting structure. Need more features in overall reporting & the challenge to change the source data.

Gaurav
Gaurav
Co-Founder (Inde)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Fantastic product, super supportive team..

5,0 il y a 5 ans

Avantages :

Big pros Customized segmentation Journeys Ability to do deep personalisation Super supportive team Deep understanding of ecom

Inconvénients :

Segment generation should be real time Funnels can be more detailed. Cohorts can be more exhautive I understand above are part of the roadmap.