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En savoir plus sur Perfect Gym

Une solution en ligne de gestion de club disponible en 12 langues. Les fonctionnalités comprennent la facturation, le CRM et la gestion des inscriptions, pour n'en citer que quelques-unes.

En savoir plus sur Perfect Gym

Avantages :

The possibilities within the PerfectGym software are almost limitless. Most configuration is easy to do by yourself when you have enough knowledge of the software.

Inconvénients :

It is not user friendly, their support is terrible. This is a company based in Poland, they do not understand the American business landscape, US technology or the US gym market.

Perfect Gym - Notes

Note moyenne

Facilité d'utilisation
4,0
Service client
3,6
Fonctionnalités
4,2
Rapport qualité-prix
3,8

Probabilité de recommander le produit

7,4/10

Perfect Gym a reçu une note globale de 4,1 étoiles sur 5 d'après 29 avis d'utilisateurs publiés sur Capterra.

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José Fernando
José Fernando
Fitness & Life Coach. (Mexique)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

So exciting to find a kind of app as Perfect Gym!

5,0 il y a 6 ans

Commentaires : You can take the control!!!!!!!!!!

Avantages :

It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.

Inconvénients :

Probably I suggest to check the price for small fitness centers or fitness studios which are growing.

Réponse de l'équipe de Perfect Gym Solutions

il y a 6 ans

Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!

Harm
Manager (Pays-Bas)
Sports, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fantastic feature set, more than moderate knowledge is advised for backoffice

4,0 il y a 4 ans

Commentaires : With perfectGym we have made a very good start in the automation of our workflow.
We use this software for almost every aspect in our gyms, from acces control to the monthly payments, the Client Portal gives the customer enough options to manage their contract and class reservations.

Avantages :

The possibilities within the PerfectGym software are almost limitless. Most configuration is easy to do by yourself when you have enough knowledge of the software. The report functionality gives deep insight of you're business. For more complicated tasks during daily use and/or extra development the development team is always looking for options. Most of the idea's result in a workable solution. My goal was to automate our workflows, and with this software we will get this done!

Inconvénients :

All the options and possibilities are also a weak spot, especially when the user does not have enough knowledge. At that moment it can seem a bit overwhelming. In those cases PerfectGym should slow the customer down, "learn how to walk, before you start to run". So first make sure the basics work, and when this is 100% start to implement extra features. Also a little downside is the communication in some cases, sometimes it is hard to set deadlines for custom development and as a client I had to wait longer than I should. After a talk that I had with some of the staff, I'm sure that this issue will be solved.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

okay priced software for low budget fitness clubs and chains

3,0 il y a 6 ans

Commentaires : You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.

Avantages :

The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.

Inconvénients :

The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.

Réponse de l'équipe de Perfect Gym Solutions

il y a 6 ans

Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!

Kenny
Malaisie
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

There's good and bad, but overall I like it

5,0 il y a 7 ans

Commentaires : Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.
Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Réponse de l'équipe de Perfect Gym Solutions

il y a 7 ans

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

Gobinath
Gobinath
Co-Founder | The Brain (Malaisie)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A complete club management system

5,0 il y a 6 ans

Commentaires : Feasible club operations, inventory management and accounting reports.

Avantages :

The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.

Inconvénients :

Technical Support can be improved according to local KPI and Severity of an issue.

Réponse de l'équipe de Perfect Gym Solutions

il y a 6 ans

Thank you for your review! We will pass your feedback on to our support team.

Michelle
Michelle
Managing Partner (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

They take your money and then ignore you

3,0 il y a 3 ans

Commentaires : BAD. i have emailed customer service 3 times to follow up on my complaint they don't reply. we have three open complaints on system too. they make you pay your subscription fee from day one even tho we didn't get to use it for 3 months as we implemented it. but we also paid a ridiculous implementation fee.

Avantages :

I decided to go with this software as I am a growing company, and they promised me the world. Once you pay implementation fee - they are gone. They have promised something that they are still yet to deliver and give no deadline. they hate giving deadlines, except on monthly installments.

Inconvénients :

the over priced booking system i have now. i paid for everything to change my business, they have however only delivered a fancy booking system. did you know on my dashboard as the owner - i can't even see what my daily, monthly or annual sales are? what a joke is that? i mean do you even know what a user needs? They have promised something that they are still yet to deliver and give no deadline. they hate giving deadlines, except on monthly installments. the only deadline they enforce is you pay on time or they pull your services.

Jeremy
Associate Software Developer (É.-U.)
, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Perfect gym review

4,0 il y a 6 ans

Avantages :

1. Great pricing for the functionality made available - We almost had to buy some more computer hardware but the cloud based SaaS made the purchase worth it. 2. Easy to implement using the provided documentation. 3. VERY easy to use for both guests and employees. 4. POS system made tracking easy

Inconvénients :

1. Support didn't answer the questions I had very well and that caused some rework. Great timing but some misleading information No other complaints

Stacey
Owner (É.-U.)
, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Still needs work

4,0 il y a 6 ans

Avantages :

The presentation of this program looks amazing. I was excited to use the product. The software is cloud based and I really like that.

Inconvénients :

Learning it was pretty hard. No many tutorials on how to use, so I am pretty sure there are many features I am not using. Would like to see some more.

Jasmin
Manager (Bosnie-Herzégovine)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Some features are still in development but overall very good software with wide number of options.

4,0 il y a 6 ans

Avantages :

Wide number of options, different roles for administration, clients, PT clients, employees, etc.... The team is constantly working on new features and add ons.

Inconvénients :

I would recommend to have a one direct contact during the implementation phase. Once we got a one person that followed the entire implementation process everything was running very smooth.

Réponse de l'équipe de Perfect Gym Solutions

il y a 6 ans

Thank you for your feedback! We will take that into consideration.

Destyni
Sales Manager (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Functionality is easy to use. Interface is user friendly

4,0 il y a 7 ans

Avantages :

I like that it is easy to use. I don't have trouble navigating the system. It has been easy for me to train other team members

Inconvénients :

I think it has a few bugs and errors than can make things a little smoother. Customer care could respond sooner

Réponse de l'équipe de Perfect Gym Solutions

il y a 6 ans

Thank you for your response! If you come across any bugs or errors, please don't hesitate to report them to our support team.

TJ
GM (É.-U.)
Santé, bien-être et fitness, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Worst gym software I've ever seen

1,0 il y a 5 ans

Commentaires : Terrible, I would never use this software again if I had a choice.

Avantages :

The dashboard is attractive and somewhat useful.

Inconvénients :

Everything other thant he dashboard. It is not user friendly, their support is terrible. This is a company based in Poland, they do not understand the American business landscape, US technology or the US gym market.

Will
COO (Malaisie)
Comptabilité, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Will MacDonald

3,0 il y a 7 ans

Commentaires : Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.

Avantages :

Looks very slick

Inconvénients :

very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself

Réponse de l'équipe de Perfect Gym Solutions

il y a 7 ans

Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit. Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you. We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.

Tomasz
owner (Pologne)
Sports, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Value for money

5,0 il y a 7 ans

Commentaires : I've used several gym management software during the years and Perfect Gym proved to be the best value for money on the market. The list of functionalities is very long and if my team comes up with any kind of new functionality that could be good for our business guys from Perfect Gym are flexible and develop it for us. However, it is often taking some time but is done.

Avantages :

Long list of functionality Flexible approach towards clients Stability of the system

Inconvénients :

New functionalities take some time to implement

Réponse de l'équipe de Perfect Gym Solutions

il y a 7 ans

Thank you Tomasz for the feedback. We always put business of our Clients first that is why we are flexible towards all the needs.

Nidia
Business Developer manager (É.-U.)
, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Great Software for a Gym or an Academy

5,0 il y a 6 ans

Avantages :

I also work for an Martial Arts Academy and Perfect Gym is a great software. I really like the graphics on the dashboard. It makes very easy to see the big picture of the revenue, the contract time and compare the new sign ups with the last months.

Inconvénients :

The software has a lot of tools.. I wish they would have more tutorials about how to fully use all those tools

Aakash
Sr. Recruiter (Inde)
, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Awesome product

5,0 il y a 6 ans

Avantages :

It is one the best product which i have used till now seems like my dream, honestly this product is awesome and really great to use

Inconvénients :

Nothing so far, it is being a great and perfect product so far i like this very much and recommended to everyone in my connection

Joel
instructor (Philippines)
Sports, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Finally! a perfect gym fit app

5,0 il y a 2 ans

Commentaires : We use this software for almost a month, and so far we are please to set this software in our platform for more ease of doing business and friendly approach for all our clients. great Job!

Avantages :

"The home page is attractive and useful for all." "A great potential for success, using this perfect gym, a perfect tool for our fitness gym" "The reason behind the success of my business"

Inconvénients :

"I had a some short of problems for making deadlines for trainee and Trainor, they have to improve the system for better work.

Maciek
CEO (Pologne)
Sports, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Terrible

1,0 il y a 2 ans

Avantages :

Well, it more or less works. At least sometimes.

Inconvénients :

Terrible UX, lots of bugs and non-existent support (they just waste your time and send some random articles from knowldedge base). This software is right now the main obstacle in running my bussiness. Customers are bouncing back after finding it impossible to buy subcriptions.

Darien
Salesman (É.-U.)
, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Perfect Gym has perfect Beginnings

5,0 il y a 6 ans

Avantages :

A perfect gym has perfect beginnings means that everything you promote is for the maximum benefit of your customers. Perfect gym definitely shows that through there atmosphere and equipment.

Inconvénients :

There really isn't much i could say i least like about perfect gym because fitness is what i love and enjoy to do on a daily basis.

Mohd Shahadad
customer service (Malaisie)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

very good

5,0 il y a 6 ans

Avantages :

This software allow me to easily find any member of the gym only at tip of the finger. Not only that, this system easy to use .

Inconvénients :

It is not particular, it just sometime the system become a little bit lagging . This lead to time consuming and the worst is make the customer wait too long.

Réponse de l'équipe de Perfect Gym Solutions

il y a 6 ans

Thank you for your review! Have a great 2018!

Marc
Auto Entrepreneur (France)
, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Perfect Service

4,0 il y a 6 ans

Avantages :

The application is very simple and intuitive, straight forward and organized. Perfect coach in everyday business.

Inconvénients :

Perhaps the value for money is high for personal use but is really afgordable otherwise. The pros outweigh m the cons

Sigita
Lettonie
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Good program with slow mistake fixing

4,0 il y a 7 ans

Commentaires : The program is good only when we have program errors or mistakes you fix it too slow. Last two months I need to ask to do changes in our invoices. Program and turnstiles readers your people install last days till our new club opening and sometimes left us without working turnstiles.

Réponse de l'équipe de Perfect Gym Solutions

il y a 7 ans

Thank you for your feedback it is a valuable insight. We constantly are trying to improve our product and processes in order to offer a better product and service.

Gregory
Géorgie
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Aspria Fitness Review

4,0 il y a 7 ans

Commentaires : Perfect Gym is a really great solution for gyms of all sizes and kinds. We are using it for a lat 4 years and it continuously improving and adds more features. What is very important is that the team ready to develop extra options according to your needs.

Réponse de l'équipe de Perfect Gym Solutions

il y a 7 ans

We try hard to constantly improve our product so it fits our customer¿s needs in a best possible way. Thank you for your review.

Catherine
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

satisfactory service

3,0 il y a 7 ans

Commentaires : Product is good, the support just need to resolve the issue as soon as possible. Always open for any suggestion.

Réponse de l'équipe de Perfect Gym Solutions

il y a 7 ans

Thank you for the review. We appreciate your feedback as we aim to constantly improve customer support as the crucial part of our product.

Dana
Collections Specialist (É.-U.)
Services financiers, 5 001–10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Customized For You

4,0 il y a 5 ans

Avantages :

What I like most about Perfect Gym is it's capacity to create several tailored workouts that can be auto-programmed to change during workout sessions for a seamless workout.

Inconvénients :

What I least like about Perfect Gym is that it cannot distinguish between users, oftentimes recommending inappropriate workout escalations.

Jianan
TA (É.-U.)
, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Help you become fit

5,0 il y a 6 ans

Commentaires : It is a helpful one.

Avantages :

Perfect Gym is a really helpful software for you to become fit and slim. It is really nice to give you more practical solutions.

Inconvénients :

The suggestions the Perfect Gym provide sometimes is not very professional and needs to be improved.