Avis clients sur Profituity

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Note moyenne

  • Note globale
    4,8/5
  • Facilité d'utilisation
    5/5
  • Service client
    5/5

En savoir plus sur Profituity

Profituity enables subscription-based applications to include ACH payment options in their solutions and leverage it to get paid.

En savoir plus sur Profituity

6 avis affichés

Troy H.
V.P. of Operations
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 05/01/2018

"Profituity has been a great company to work with."

Avantages: It is very easy to use. The sign up process was very easy as well. The team I worked with were very helpful.

Inconvénients: It would be nice if the Getting Started information was also available in video format. It is nice to be able to see a video of how it works.

  • Source de l'avis 
  • Publié le 05/01/2018
Mark J.
Owner
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/12/2017

"I am the owner of a rent-to-own furniture store in Fort Myers Florida."

Commentaires: This software alone has helped our business grow and we now can easily and readily monitor and track our revenues and growth.

Avantages: The thing I enjoy the most is the speed and ease of use to get to what is important to augment our customer billing system. It's very streamlined and loaded with functional features. Very Impressive!

Inconvénients: The cost per ACH transaction is high and could possibly be reduced on a volume scale to accommodate more transactions at a reduced cost.

Réponse de l'éditeur

envoyé par Profituity le 29/12/2017

Mark,

Thank you for the high praise, we love hearing from satisfied customers!

We equally appreciate constructive feedback. While I certainly understand your desire to lower costs as much as possible, I feel compelled to point out that our pricing is actually quite competitive.

This is especially true if compared to accepting credit cards that can include a "discount" fee of 2% - 3% on top of a transaction fee.

In fact, we do offer pricing that accommodates our higher volume users, so as your business grows, be sure to keep that in mind.

Regards,

John Kachaylo
Executive Vice President

  • Source de l'avis 
  • Publié le 19/12/2017
David W.
Manager
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 20/12/2017

"Profituity has always been very nice to work with."

Avantages: I like how easy the website is to use, and how helpful the staff has been at answering any and all questions.

Inconvénients: The turn around time. It's unhandy to have to wait a week for debits to clear and for the deposits to be applied to our bank.

Réponse de l'éditeur

envoyé par Profituity le 29/12/2017

David,

On behalf of everyone at Profituity, I want to thank you for your kind comments. Our mission is to make it painless for our customers to get paid what they've earned, so I'm glad to hear you find the solution easy to use and well supported.

You are correct that it can take up to 5 business days for a traditional ACH payment to appear in your bank account, but faster payment times are becoming available.

In the meantime, I took a look at your settings, and I made an adjustment that will shorten your payment cycle.

Regards,

John Kachaylo
Executive Vice President

  • Source de l'avis 
  • Publié le 20/12/2017
Michael S.
Software Developer
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 11/12/2017

"Recent integration with their software went very well. Quick response with support issues."

Avantages: As for the integration, it went very smoothly. API was clear on what fields needed included and how to connect and perform transactions. Liked that it had everything we needed to do our daily operations. Virtual Terminal is easy to understand with a clean look.

Inconvénients: Only thing I'd like to see updated in the future would be easier way to process returns. Not a fan of the return files that includes all transactions and it being up to the integrator to determine which are returns. Would like to see a date passed in and only returns for that date returned in an XML or some other easy to read format per record.

Réponse de l'éditeur

envoyé par Profituity le 14/12/2017

We would like to thank you for your thoughtful comments and constructive suggestions. We strive to consistently meet or exceed the expectations of our customers and are committed to continuous improvement. I have personally captured your suggestion and will commit to exploring how we can improve on this process in the future. Please feel free to reach out to me directly if you would like to discuss this in more detail or if you have any other suggestions that you would like to make.

Sincerely,
Trina Thompson
Product Manager

  • Source de l'avis 
  • Publié le 11/12/2017
Craig M.
COO
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 11/12/2017

"The ownership and staff of Profituity are top notch people. Highly Recommend!"

Avantages: Our users benefit greatly from Profituity's intuitive and well structured platform. The support staff are extremely responsive, and actually care about your issues.

  • Source de l'avis 
  • Publié le 11/12/2017
Mylin E.
Co-Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/12/2017

"Great service and easy to use."

Avantages: It works with our rental software very well. We can enter payments in our software and it automatically does the rest.

  • Source de l'avis 
  • Publié le 19/12/2017