Avis clients sur TicketSource

Ticket source

Commentaires : Very good.

Avantages :

Support from Ticketsource for season tickets

Inconvénients :

Nothing that I can think of apart from the detail required in this feedback

TicketSource

Commentaires : Fantastic service - polite and friendly

Avantages :

Great, fast, polite service. Customers are happy too.

Inconvénients :

I don't think there are any cons to ticketsource

Fine

Avantages :

used for an event last year, was fairly average

Inconvénients :

Not as good as other event management tools

Easy to set-up and easy for people to buy tickets!

Commentaires : Great platform. I will be using it again for our next event.

Avantages :

I had our event live within about 30 minutes. Our members were able to buy tickets with limited confusion and that's a big deal.

Inconvénients :

There are lots of reports, but I ended up taking the data into Excel so I could format it how I needed it for the run report. At least the platform supports you exporting all reports so this wasn't as painful as it sounds.

Excellent customer service and reliability.

Commentaires : Excellent, as above. Customer service great and always respond.

Avantages :

Ticket Source have been brilliant at helping with our ticketing for our orchestral concerts and always at the end of a phone call if needed. Also helping out with a query with possible dispute with emails by return.

Inconvénients :

I cannot think of anything negative to say.

Cover To Cover Bookshop

Commentaires : Excellent. And lower fees than others. Which helps!

Avantages :

From another bookseller who uses the site.

Inconvénients :

No clear information about payout timescale.

Great platform

Commentaires : It did what it needed to do for us hosting an event

Avantages :

Fairly easy set-up to get an account and also for the events themselves. Also, as a charity, we were given a reduced rate on the ususal fees which was most welcomed.

Inconvénients :

Being able to test it all out end to end without a payment being made so we could see the email being sent to a purchaser of a ticket

Great first time experience.

Commentaires : Fantastic. We have switched from another provider and would never go back. Would definitely recommend to others.

Avantages :

Very simple to use when setting up an event. Also very quick and easy to use when checking people in.

Inconvénients :

No issues at all when using the website or app, cannot fault it.

Great first show using TicketSource

Commentaires : Ticket source gave us the freedom to put on our own event in a professional manner with their reliable support along the way.

Avantages :

It was easy to set up and flexible in how you could set the event up. Ticket sales were easy to track and the fees are reasonable.

Inconvénients :

This was our first time using TicketSource and we didn’t find anything we didn’t like on this occasion. We were very impressed.

easy to use

Commentaires : very satisfied with the software and will continue to ticket source in future

Avantages :

easy to use and straightforward reminder email to customers that bought ticket so they remember to come

Inconvénients :

at the moment I can think of anything but I have started using ticketsource

Great Customer Service

Commentaires : TicketSource has been a game-changer for our arts charity, enabling us to offer an efficient and professional box office service that our audience values. It empowers our community volunteers to confidently manage their venues, providing a supportive and straightforward system. With **customer service that's second to none**, any minor issues are addressed efficiently, ensuring the system's reliability. Their proactive approach to user tips, responsiveness to our needs, and engagement with customer feedback keeps their system relevant, efficient, and of excellent value.

Avantages :

Ticketsource has proven to be a reliable and user-friendly platform. The ability to customise user roles and permissions is a definite advantage. Since its launch in 2024, we've successfully promoted over a thousand events, and on the rare occasions technical issues arose, they were resolved swiftly and effectively. The combination of a dependable system and exceptional customer service not only enhances the overall experience but also significantly reduces stress. Their progressive approach and responsiveness to customer feedback further demonstrate their commitment to excellence.

Inconvénients :

Our team finds the system to be intuitive and straightforward, which makes it a pleasure to use. There's nothing to dislike when the platform serves our needs so well.

Reliable and efficient

Commentaires : We have been using Ticketsource for at our theatre for approximately 5 years now. The system works well for our customers who can book seats at a time that suits them and we do not have to be on site to take bookings. As a small venue this is very cost effective for us as we do not have to staff a 24hour box office. Our staff we find the systems straightforward and reliable. We have all the booking details at our fingertips, so we are able to answer customer queries efficiently. Archive materials are easily accessible which makes financial reconciliation straightforward and transparent.
We are able to link directly to our website and can also benefit from the wider Ticketsource community on line.
Ticketsource allows us to customise each event to our own needs allowing us to create tailor made seating plans, pricing structures and booking discounts and incentives. We can add information and publicity material to each performance.
Customer support is very good with a number of options including FAQ's to assist with basic problems, an on line help facility and a telephone help line. The site also includes very helpful tutorials for setting up events and trouble shooting, which are brief and not at all patronising.
Ticketsurce also allows us to run our own box office at strategic times and as much of our business is from schools, dance schools and local amateur companies within a small radius of the venue, it means that customers have the option not to get involved in the extra cost of booking fees.
It would help us greatly as a venue if there were an option to print off whole shows with all the ticket prices on one ticket, as many amateur groups who sell within their own small community like to take possession of all the tickets to sell directly. I am aware that this does not benefit Ticketsource and would make accounting for ticket sales impossible, but many of our clients would prefer to have multiple prices on each ticket, enabling them to highlight the price paid or to cross off the other prices. I'm not sure if other venues would benefit from this service and I fully appreciate that we may be in the minority.
I would certainly recommend Ticketsource to venues of all sizes as it really is a complete package. The rates are reasonable and the support is excellent

Our new ticketing partners

Commentaires : TicketSource has improved our customer experience. The support is excellent and the software easy to use. Integrations with other payment merchants and mailing providers was also simple and seamless.

Avantages :

having used other ticketing software it was refreshing to use a system that simply worked well. Our customer's had a far better experience with TicketSource which meant we had far less correspondence to deal with. It was easy to set up various ticketing options, discounts, comp tickets etc and track it within the data.

Inconvénients :

It was hard to find a good way of scanning tickets at large quantities particularly in a field without laptops.

Straightforward ticketing platform

Commentaires : Straightforward to use. Booking fee is lower than other platforms.

Avantages :

Intuitive set up and design. Good "how to" videos. Easy to manage.

Inconvénients :

No notification of sales activity - need to log in daily to check sales. Would be helpful if TicketSource can automatically promote events through major gig platforms like other ticketing platforms do, as it takes extra work to post these manually.

Glad we switched to TicketSource

Commentaires : Excellent. I'm very glad we made the change

Avantages :

Customisable Box Office; non-profit discount; support (human and on-line

Inconvénients :

It's not really a con. I would like even more opportunity to customise the ticket shop

Amazing - Simply amazing

Avantages :

TicketSource system is the best Box Office system I have found, does everything we would need and more. There are so many features it is such a flexible system. Support is excellent, very responsive and quick.

Inconvénients :

Nothing really, its just a great system that does all we need.

GRUeSOMe thrived thanks in part to TicketSource's facilities

Commentaires : Excellent services. Answers on the end of the phone, instantly sorting out any issues, be that ticket exchanges, or booking additional tickets. The complete event package

Avantages :

Eas of use, complete package, always helpful assistance on hand.

Inconvénients :

Being new to this type of system, it took me a while to see how beneficial and helpful ticketsource were.

Hard to fault TicketSource

Commentaires : I have been using TicketSource for 18 months and once you get to understand what the various options are and how to deal with the charges (fee added on in full or fixed amount etc) it is simplicity itself to use thereafter. Help is at hand if you don't understand the online instructions. Copying and then amending an existing event to create a new event makes life very easy as you do not have to enter all the regular details each time. Reporting is excellent on both customers and event ticket sales and having emails when there has been a sale is an excellent facility to keep track of progress on ticket sales. Funds are always trafsferred soon after the event has ended and there has never been any problem reconciling the amounts received as each event is paid separately and matches the sales report. Could not be simpler. As a rural venue it has added to our customer base with almost 20% of ticket sales now being online rather than purchased in our two local shops or at the door. Furthermore most new customers tick the box that allows us to add them to our emailing list for event information. Our list has doubled in the past 12 months, mostly due to new online purchasers asking to be added to it.

Easy and very flexible

Commentaires : A deligt to use. Made the whole event manageable

Avantages :

It was easy to set up and to amintin for our event. It's the first time we used it and would do so again

Inconvénients :

Charyity status for Church of Englan churches a bit obscure

Good overall but needs some work to be amazing

Commentaires : The service is great and fairly easy to use, I particularly like the options to customise the landing page with your personal banners. Customers who are issued tickets have commented how easy it is to use and The paper ticket service is faultless and great value for the purchaser. Areas for improvement would be the affiliate sign up page. It is off putting and soulless with too much information required of the person signing up on one page, maybe spread over two or cut down the info required until they actually put an event on? Simplification and friendliness are what is needed here. The option to use your smartphone is great, however the option to download the sales to the device would be very useful as I have put events on in a crypt venue and found out that I could not get a data signal there and had to find somewhere to print out the list at the last minute. I have had an affiliate at a rural site suffer with this surprise too I love the Facebook api and although it is not as big yet can something be designed for google+? Overall a good service which can awesome in the future.

Ticket Source Review

Commentaires : Ticket Source is a very able ticket sales solution for events (we use if for a Fireworks event). It has lots of functionality and flexibility which is what we need. The only con I can think of this that it's a bit expensive in terms of the cut Ticketsource take from sales - we're a non-profit / fundraising event and we would have hoped that Ticketsource would have let us keep more of the profits for the charity donations we make from the proceeds of the event.

Resolving trouble tickets was never so easy

Avantages :

they have a very systematic solution and addressing the user data for the ticket collected and resolve it with the very fastest and reliable way possible.

Inconvénients :

Submitting the ticket in the system is a little slow if they have a huge queue. i suggest an improvement there if they can.

Hassle free experience from start to finish.

Commentaires : Took away the hassle of ticketing almost completely.

Avantages :

Once set up, this software takes most of the trouble associate with ticketing away. The interface is fairly self explanatory and if things do get confusing the help site is both intuitive and informative. There was no claim process, as soon as the event was over funds were credited to our accounts and there was a full detailed report regarding every transaction.

Inconvénients :

The initial planning is a little long winded. I would like the ability to customise the seating plan layout further. There's nothing wrong with the current set up, I'd just like to be able to configure it to look like my theatre.

Ticket Source Works for Our Amateur Dramatic Group

Commentaires : Ticket Source gave us everything we needed to connect with our audience after 2 years of no productions due to COVID restrications. It exceeded our expectations in all areas.

Avantages :

Flexible box office capability was crucial as we moved from a manual system to online. Some of our customers and our cast needed a phone or email ticket ordering capability. Ticket Source "ticked all the boxes" We linked the online sales to our website for maximum accessability. Our tickets went on general sale on 1st March for a production that started on 23rd March. We sold out within 5 days!

Inconvénients :

The mobile responsiveness could be better - although it was possible to use the back office etc.

Great for customers and for us!

Avantages :

We've been using TicketSource for many years now and the customer service team are exceptionally good at getting you started, helping to iron out kinks and give support when needed. However, the system is really intuitive and easy to use. They have added extra functions over the years and it feels very bespoke given how it can be adapted to different venues and events. I feel it is by far the most friendly and easy to use system out there.

Inconvénients :

The only thing (as a charity) we don't like is that any donations also get a surcharge as it feels like a heavy penalty on people's generosity over and above what they pay for their ticket fee.