Avis clients sur Whatfix

Whatfix is Great!

Commentaires : We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Avantages :

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Inconvénients :

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Fantastic product

Commentaires : Fantastic product, easy company to work with. Highly reccomend!

Avantages :

Great features, with steady delivery of new features. Whatfix really listen to their users and shape their backlog accordingly

Inconvénients :

Less about the product, but sometimes the communication can be over-zealous/clumsy

Alternatives envisagées précédemment : Appcues, WalkMe et Pendo

Pourquoi passer à Whatfix : Better features than two of the alternative; better price than the other

An extra layer of our software

Commentaires : We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.

Avantages :

WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.

Inconvénients :

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

Whatflow flows implementation in a special education web based product

Commentaires : Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Avantages :

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Inconvénients :

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

WhatFix is hands down the best Field Enablement tool!

Avantages :

Whatfix is definitely the simplest when it comes to creation and deployment of interactive walkthroughs. We got the solution to train and support our sales reps on Salesforce and it has been working like a breeze for us. The best part is its multi-formats that are instantly created along with the walkthroughs. I've previously tried out WalkMe for the walkthroughs, but I must say that Whatfix is unquestionably a better alternative. Better Product and Better Support. Shout out to WhatFix team for their awesome help and support!

Inconvénients :

None - WhatFix is an extremely flexible tool. It can be applied onto any web-based application and there are many ways to deploy easily.

Excellent Product, Training and Onboarding

Avantages :

Whatfix is a great product for automating training of web based applications. The customer support and on boarding have been phenomenal. We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases. I think the ability to easily export scenarios into Powerpoint and articles is very powerful.

Inconvénients :

I don't really have any feedback for the product but I will say that for our particular software solution that it is difficult to create re-usable scenarios because we have lots of drill downs that depend on the actual data in the database. This leads to some challenges with maintaining the databases and scenarios. This isn't a knock on Whatfix but just a comment for those considering this type of solution. Please consider maintenance of scenarios over time.

Digital Adoption of Digital Adoption

Commentaires : Data driven decisions are very important to us. With Whatfix we are able to provide better data to our development team while simultaneously guidling our customers through our app.

Avantages :

The Customer Service is extraordinary. Once you learn how to use the tools and their limits, your imagination is the limit as to what you can do.

Inconvénients :

With so many features and options it was a little hard to finalize what we needed to focus on.

They will always respond and fix any issues quickly!

Avantages :

As a small startup, we first tried AppCues but ran into several issues with integration (we are a Single Page App) that we could not resolve and all communication was slow and only through email. We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly.

Inconvénients :

They use a tagging system to organize onboarding flows but I'm hoping to see them add a folder system as well.

Extremely helpful to us and to our customers!

Avantages :

WhatFix continues to come out with new ways to use their product and also comes out with new features. Setting up the product and learning how to use it was a breeze. At first I was overwhelmed by having to create each step, but after the first flow, you really get the hang of it. Customer support is also great. They always answer with a timely response and I always get my question answered. I was having trouble with a few of the flows I created and I was able to get the help I needed.

Easy to use on-boarding software with a genuinely caring team behind it.

Avantages :

Extremely easy to use and set up, great analytics, effective tool for new members to any SAAS product. The level of customer service is unrivaled in this industry - can't say enough good things about the entire WhatFix organization.

Inconvénients :

It's not technically a "con", but as they say, "you get what you pay for." WhatFix definitely isn't cheap, but I would not expect a product and service of this quality to come at a bargain price. Definitely worth every dollar.

Great Addition

Avantages :

First and foremost, Whatfix Customer Support is the best I've experienced. They are quick to resolve issues and our account manager is always available to assist as well. The team they have supporting customers is truly exceptional. Secondly, integration with our CRM has been critical. It's allowed 24/7 help to our users and decreased the number of support tickets. We are able to guide our users to Whatfix content for help/training which provides them instant support.

Inconvénients :

There's nothing I can think of as a con. There was a bit of a learning curve at the beginning, especially with the tag functionality, but the more you familiarize yourself with the steps, it becomes quick and easy to create content.

In App Training made easier

Commentaires : It has an easy to use interface with multiple options to achieve what you are looking for

Avantages :

It is one of the most easy to use platforms. Helps us not announce new features but also to reduce the support tickets for the FAQs

Inconvénients :

Maybe the usability can be better. Retaining the last action of the user, so if the user wants to come back it will be easier.

Telenor Norway - review

Commentaires : Good support, training and follow up from the WhatFix organisation.

Avantages :

Easy to use and do not need much training

Inconvénients :

The Flows has to work each time for the users. If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning. The End-users does not have time to restart the Flow.

Whatfix works well for us

Commentaires : Gen25 is a Salesforce partner. We build custom Salesforce environments for our clients. One of our clients needed a tool to train new employees in using Salesforce. After a review of several onboarding tools we suggested to use WhatFix. Right now we are implementing WhatFix in a Sandbox Salesforce Environment, building flows, segmenting flows for different user groups, etc. So far WhatFix has lived up to our expectations. It's easy to use and feedback is great.

Avantages :

- Whatfix is intuitive: You don't need a computer science background to build flows; - Customer support responds almost instantly to questions; - Free online training sessions are included; - Integration with Salesforce works well; - Segmentation of flows to different user groups works well;

Inconvénients :

Flows can be turned into Youtube videos. WhatFix told us that they are working on a feature to add voice notes to these videos.

WhatFix help guides - enhancing "self-service"

Commentaires : Whatfix, helped to create interactive guides & ease "Self-Service" on-boarding experience for InstaSafe Secure access. Its intuitive interfaces have assisted speedy customer support resolution & simplified navigation.

Avantages :

- Intuitive interface - awesome support - Super easy & quick integration

Inconvénients :

- Looking forward to their analytics features.

One of the easiest and most intuitive UI

Commentaires : I have found the product interface very intuitive and easy to use. Also, the support we required to make the product compatible with ours was amazing. Our issues were resolved in no time and RFCs were also delivered promptly.

Avantages :

Intuitive interface Competitive cost Free trials

Great application!

Avantages :

We are so excited to launch Whatfix to our clients! It was extremely easy to set-up and the support along the way was amazing. By launching Whatfix, we are empowering our clients to learn how to use our product without having to make a phone call or send an email to our team

Great product. Great Team!

Avantages :

Thea ease of use and learning curve along with the constant support that's offered through implementation and use.

Inconvénients :

A cleaner more futuristic UI for the end-user. There isn't much to say here as the product has fit all of our needs.

Whatfix - Good Self-Learning/Training Solution, Even Better Customer Service

Avantages :

Creation of the content, and distribution was near flawless. Getting support for questions, best practice, or future features from the support team, was easy and straightforward.

Inconvénients :

Per application fees. Integration with CRM system left much to be desired, but they are in the process of improving that integration. Challenging to get non-digital natives to adopt usage.

Using WhatFix has increased our engagement with our free trials

Commentaires : The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Avantages :

Best value I found when researching for a product like this. Also the service can not be beat.

Inconvénients :

It did take a while to learn. It could be more user friendly.

Whatfix is a Good Fix

Commentaires : Great experience

Avantages :

Its a value addition service and solves a lot of problems

Inconvénients :

I am new so i am getting there hence i do not have feedback on the least liked aspect of Whatfix

Very easy, useful tool!

Commentaires : I am so glad to have found the whatfix tool. It makes training so much easier! It takes a person out of hand holding customers and enabling them to self serve. It is very easy to use and very helpful. Thank you to Chirabrata Das for always being available to answer my questions. He was a great help to me on setting up this tool for Avnet!

Effective tool for product adoption.

Avantages :

Interface is easy to use. Support is great. Adds value when the product GUI is complex and not structured.

Inconvénients :

Could have more features that make usage less cumbersome. Need features around versioning and organizing content. Relying just on tags is an effective method.

Whatfix Works!

Commentaires : We are very pleased with the DAP and the service at Whatfix. We have been using it over a year and a half and it has done and continues to do everything they promised it would do. The integration of this tool was very quiet, meaning, we implemented it and only received positive feedback. There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new! It is pretty common to implement a tool and get some amount of negative response or technical issues at launch. We launched it...and it just worked! We receive positive feedback frequently and the word is getting out across the company. We now have enough positive awareness about Whatfix that other department leads are requesting that we "Whatfix" their tools. We have now increased our investment enterprise wide and look forward to the benefits across more of our platforms.

Avantages :

Whatfix has so many useful features. Some of the smallest but have large impacts are the Beacons and the popups. These functions allow us to communicate changes within our processes and products almost instantly. Previously, communicating rapid or sudden changes would take time, and during that time, customers and employees are either waiting to be able to deliver the appropriate information or service, or they have incorrect information. this creates tickets and complaints. Being able to deliver information as rapidly as we can using Whatfix has reduced the time gap exponentially! The guided walk-throughs are also incredible. Realistically, what should you expect a newly hired employee to remember right after class. With so many policies, processes, and procedures, the expectation to "just know it" is unfair. Whatfix takes the stress off of the employee to instantly master something. Whatfix helps create an environment of trust, comfort, and confidence because the tools are "at the ready"! The DAP is amazing and intuitive.The other pro to Whatfix is their service. In my personal and professional life, Whatfix is #1 in client support and customer care. I just don't experience this level of service from anyone else! Friendly, efficient, and focused on our success!

Inconvénients :

I just can't think of any cons at this time!

Whatfix is the solution we didn't know we needed until we found it!

Commentaires : Overall, we love Whatfix! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that!" No other tool we use can provide the in-app help our users need to succeed while they're working.

Avantages :

In general, Whatfix is easy to use. The widgets offer many possibilities to help users do their jobs more efficiently and with less stress. Pricing was straight-forward without all the add-ons competitors would charge. Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative! They are always upgrading and improving the tool. They find solutions to problems which would otherwise stress us out! We have never had such a positive vendor relationship!

Inconvénients :

Although creating content is easy, it's not always as easy to make it work and appear correctly. (Thank goodness for the excellent Whatfix support team, though!) I just wish it was easier to do everything myself. Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. This is not a "con" against Whatfix per sae; it is just a fact that we must work around.

Alternatives envisagées précédemment : WalkMe

Pourquoi passer à Whatfix : Overall price, no sneaky "extra" costs, low-pressure sales, confidence of team members.