A very effective alternative to other email support ticketing systems

Publié le 11/04/2019
Utilisateur vérifié
Administrator
Formation professionnelle et coaching, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Sales and Support has been very accommodating, friendly, and helpful.
Support is readily available.
I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.

Avantages: Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in.
Improved Transparency, Communication, and Support between team members.
Hiver is constantly working to improve functionality and add features as new functional use cases come to light.

Inconvénients: Limited user restrictions that could pose issues for larger companies with less trust between employees.
Limitations on workflows.
There have been some complications in functionality in certain use cases, that are out of the ordinary, however.... See last sentence under Pros.

I'm a Surv-Hiver

Publié le 15/03/2019
Utilisateur vérifié
Sales & Marketing Manager
Automatisation industrielle, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver. The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.

Avantages: The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Inconvénients: At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

Publié le 04/03/2018
Andrea G.
Founder
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
1/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: None. Hiver completely derailed our operations at a period of peak media coverage.

Avantages: Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Inconvénients: I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Great tools for easy email management

Publié le 07/05/2018
Adam F.
Region Manager
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix

Avantages: The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.

Inconvénients: It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.

Best thing ever!

Publié le 25/04/2018
Hunter S.
Director of Operations
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Inconvénients: The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

Best of Class Email Collaboration

Publié le 13/08/2018
William H.
Business Owner
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Inconvénients: The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.

Perfect for small teams

Publié le 25/11/2018
Utilisateur vérifié
Founder
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks.

Avantages: The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.

Inconvénients: It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.

Hiver review

Publié le 16/10/2018
Anna W.
Senior Virtual Assistant
Fabrication électrique/électronique, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails.

Avantages: The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Inconvénients: Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

Great way to organize emails for my team!

Publié le 20/08/2018
Amber G.
Manager of Channel Distribution
Hôtellerie, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on. My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

Inconvénients: It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.

Shared inboxes for everyone

Publié le 23/03/2019
Genesis M.
operations manager
Logistique et chaîne d'approvisionnement, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!

Inconvénients: Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP.

Hiver review

Publié le 05/04/2019
Virginia C.
Account Manager
Impression, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.

Inconvénients: Searching for a specific email can be very challenging.

Stay organized.

Publié le 13/08/2018
Douglas A.
Director of Operations
Biens de consommation, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Increased visibility and accountability throughout our email team, definitely a positive addition to our toolbox!

Avantages: Hiver is great for keeping our team on track and organized! Super helpful.

Inconvénients: The mobile app could have more functionality, like a search function.

Great product to organize emails

Publié le 15/08/2018
Sarah G.
Head of Customer Success
Entreposage, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Inconvénients: Sometimes it seems to have slightly slowed down my gmail.

Corporate email just got 100 times easier

Publié le 01/02/2019
Jorge R.
Tracking Assistant
Logistique et chaîne d'approvisionnement, 501-1 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: A great tool that makes corporate email communication seamless, clear and easy

Avantages: Best tool for email communication in large companies

Inconvénients: I have not found anything I dislike, it’s user friendly and has the exact amount of options to make everything easy

Works perfectly

Publié le 18/02/2015
Jay M.
State-Certified Appraiser/Realtor
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I needed to be able to share a folder in gmail in 2 different email accounts, and this worked perfectly. It is easy to install in both gmail accounts, basically a browser add on for Chrome. Any email sent to any folder you choose to share, shows up in both email accounts. This is very useful because it allows you just forward some mail from an account, but not all of it, and it does not alter the from, subject, or email address of the original email so you can download into 3'rd party software (such as outlook) clean messages, that have the correct email address and sender from the original email.

Very useful extension for Gmail to share a folder (label)

Publié le 18/02/2015
Hans D.
Founder
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I use Gmail in my Outlook with a lot of mails in several folders. For some project I needed the possibility that a colleague could also use the emails in one of those folders. Grexit makes this possible! It's really easy to install and connect with your Gmail-account. From then on you can select one or more labels to share those labeled emails with someone else.
I only have to drag the mails in the right Outlook folder and some minutes later it is synchronised and seen by my colleague.
And if you're not a heavy user, Grexit is free to use!!
This should be a standard option in Gmail!

Hiver has been an integral part of managing our advertising center.

Publié le 19/01/2018
Catherine B.
General Manager
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: We receive 100 + advertising orders a day that are answered by 3 people. Hiver allows you to easily manage incoming emails and track salespeople's productivity.

Easy tool for email collaboration

Publié le 17/08/2018
Pongpat R.
CEO
Logiciels, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easy to use and very low learning curve.

Inconvénients: Sometime not reliable, for example, there is one time that over mailbox did not sync up.

Shared mailbox in gmail

Publié le 14/08/2018
Utilisateur vérifié
Geschäftsführer & Gründer
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: easy tool to manage a shared inbox, which works well.

Inconvénients: It should have a tool to schedule recurring mails.

Wonderful app. Get it now!

Publié le 12/03/2015
Stephanie R.
Director of Marketing
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy. Any one else hate forwarding emails and having to write notes in said forwarding emails? We have only been using the free account for a short time due to our small office, but as much as we have used it we would not hesitate to pay for more labels. Plus, the customer service is awesome. Quick and considerate!

Publié le 30/05/2016
Aaron P.
Client Relationship Manager
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

The best app. we have ever purchased to help run an efficient office

Publié le 20/05/2014
Carl M.
Director
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
Support client
Rapport qualité-prix

Commentaires: We run an office with 2 virtual workers, who work away form the main office, and 4 other workers in the main office.
Grexit allows us to allocate tasks to individual workers, avoid any duplication of work, and keeps a clear workflow for all to see. Works brilliantly with my android phone too. This means that even if I am out of the office, if is easy to distribute the days work flow to individual co-workers.

Review of Hiver

Publié le 10/08/2018
David H.
Director
Construction, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We wanted the ability to control access to emails within our user group/staff, we also wanted to be able to assign ownership to emails with a clear audit trail of who did what and when. Hiver has achieved this. Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power

Avantages: Ability to allocate emails and assign ownership

Inconvénients: Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail

Great for Gmail

Publié le 05/03/2015
Daniel A.
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: This is a great program for Gmail and helps very much with organization. My assistant and I now have a simple, easy way to sort through emails without any stress. The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

I found GrexIt as a very useful tool

Publié le 20/02/2015
Enrique W.
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I am still in the learning curve, but GrexIt is already helping me share mail sharing labels. This greatly simplifies the process of team work.
I look forward to gradually make more use of this great concept!