Avis clients sur Timely

Easy to use

Commentaires : Solved our previous complicated process of clients booking online.

Avantages :

Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.

Inconvénients :

- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.

Perfect System for a single user

Commentaires : Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%.

Avantages :

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

Inconvénients :

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!

Untangled Hairstylists

Avantages :

I like the integration of eftpos so that the staff dont have to manually type in the amount so theres minimal error

Inconvénients :

The reports i need can be a bit hard to find

I love Timely

Commentaires : 10/10 love every step I've taking with timely.

Avantages :

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

Inconvénients :

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

Suits all of our business needs.

Commentaires : Overall timely hasn’t failed my business or my clients in the last 4 years of using it.

Avantages :

We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need.

Inconvénients :

Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated.

Beauty Owners review of Timely

Avantages :

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Inconvénients :

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Love timely - fantastic booking system

Commentaires : Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Avantages :

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Inconvénients :

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

A powerful and very useful time tracking tool

Commentaires : For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition!

Avantages :

It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used

Inconvénients :

I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.

Great software for salon users

Commentaires : Great experience

Avantages :

Everything is online. Can manage my business well from home and easy for team to use

Inconvénients :

Very expensive and price has gone up significantly since I started using it in 2015

Excellent system for busy hair and beauty salons

Commentaires : The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Avantages :

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Inconvénients :

we can find it tricky with refunds and credits on account.

Timely Software reviewed by a Software Extremist

Commentaires : Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Avantages :

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Inconvénients :

Needs a strong set of reporting filters added to enable segmented marketing.

Simply brilliant!

Commentaires : Where to start? There are just so many pro's to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on''.

I've been using Timely for almost a year now and it has made a huge difference to my business.

Commentaires : It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Avantages :

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go!

Inconvénients :

There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

Great System

Commentaires : Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well.

Avantages :

Timely allows us to manage our instructors and locations really well. Everything is programmed in so different services that take different amounts of time are all booked in automatically, including breaks and padding time between sessions.

Inconvénients :

As yet Timely does not allow me to see all appointments booked for different locations within the calendar software. It compensates by allowing us to export to a google calendar but this is not the ideal way of doing things for me. I want to see all appointments for all staff in one view. However - Timely do listen and have a team who are working to improve things as they go. I have to accept that my situation is unusual and therefore lower on the priority list to provide a solution - but at least I know it is on the radar. As a small business owner I would prefer keeping costs down as much as possible. I would prefer to see an entry level subscription that allows 3-5 staff without an extra monthly charge.

Easy to use, great customer support!

Commentaires : Without Timely, I couldn't have expanded my business as much as I have. It brings a new level of organization to us that has allowed us to add more services, practitioners, and booking options. It's so nice for my practitioners to be able to log in and see their schedule ahead of time to be able to plan their day. It also makes it much easier for me to schedule our support staff when I can see the full schedule in one place and see when I need the extra help. The online booking feature has noticeably increased business and has also led to regular clients booking more frequently. I'm very grateful for this software and everything it allows us to do!

Avantages :

Timely has streamlined so many aspects of my business, I can't imagine life without it! It's straightforward to use, and presents important information in a way that's super easy to understand.

Inconvénients :

Just little things. I wish I could select which users want email notifications when someone books with them without everyone having to receive emails. Little things like that, but I know it's a still a relatively new product and I've been impressed with how diligent Timely is with updating and improving.

Delivers brilliantly for this driving school

Commentaires : Been working with Timely for nearly a year. From startup. I was looking for a software partner that would place me quickly in the market, and out in front of the competition. Timely has delivered all the way. I love the way that Timely automates customer bookings. Customers from my website or Facebook page can schedule a time that suits them and their favourite trainer, All I have to do is make sure the vehicles are not double-booked. SMS and emails flow to and from my customers automatically, and to staff, keeping us all informed of bookings. I love the way that I was able to code my website with Timely links, managing the promotion of services. I love the way that Timely works happy with eWAY. Customers can pay online, be sent invoices later - and when they do it shows up clearly in Timely. I love waking up in the morning and seeing a new booking from a new customer, already paid, showing on my Timely calendar. I love the way that Timely seamlessly connects with Xero. Same invoice number in both systems. Proper accounting rules govern the way they interact. When I discovered an error in the way GST was being processed between the two, it was the Timely crew that responded to my call for "help" with a solution. There's always room for improvement, but we're told the Timely techbots are probably working on them. They regularly release new ideas (gift vouchers, last Christmas; credit notes, last month). They tell me (email received while writing this review) that they're working on adding "Resources" to the scheduling, which might eliminate my double-booked vehicles. They regularly ask for feedback, and ask us to vote on the importance of particular improvements (works-in-progress). They respond to issues quickly. Hard to ask for more. And I am thankful for their price structure. The value of Timely to my business is far greater than I could afford (as a small business startup). I would find it very difficult to live without Timely, and wish them (and you) every success in the future. Hope you found my review helpful in making your decision. Drop me a line sometime.

Your Clients Will Love This Software!

Commentaires : I started out signing up with many other companies that offered the 30 day trials that Forb's Magazine selected as there top software companies for online booking systems. Out of all of the systems I had used Timely was by far for the money the easiest to navigate. Another wonderful aspect that I appreciated was when I had a question the tech support was quick at answering all of my questions, along with after adding all of my staff to the booking system they also said they had an easy experience with learning Timely. Our clients whether they are just coming in for there appointments with us or just leaving, we are consistently getting compliments on how easy it was to book there appointments with us online. When our clients are happy we're happy, so thank you Timely for making my job easier.

Avantages :

How easy it is to navigate for us and our clients. Tech support. Clients Love this system! The email and text confirmations.

Inconvénients :

We would really appreciate having individuals staff members be able to set there own times for each service just as the can for there hours. We all don't work at the same pace depending on how experienced we are in our craft so to have everyone working on the same timeline makes it hard for the new stylists coming in.

Many love this software, but it wasn't for me.

Commentaires : I think the quality was excellent. It was on the more expensive side but I guess you get what you pay for.

Avantages :

I found it easy to use and had all the features you could need.

Inconvénients :

I didn't like that it was developed in the US, and I'm in Australia so I have now found a local product to use/support

Great look, easy to use, poor development

Commentaires : My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs. Timely Pros:
- Clean
- Responsive
- POS system is nice
- Invoicing is nice
- Easy to use backend
- Easy to use frontend - my clients loved it
- Reports are easy to read, and nice graphs
- SMS and email reminders worked great
- Inexpensive Timely Cons:
- Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer.
- Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve.
- Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had)
- Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs...

If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years.

Not worth the extra now

Commentaires : I used to think it was great and was the best out there.This recent price rise when I'm not using all the functions of the system has me looking at other options.

Avantages :

I like how easy it is to use now that I know how to work it.

Inconvénients :

The recent price rise has me looking at Fresha.It's almost impossible to change the emails and texts that go out automatically

I don't know how I did without this. It is awesome!

Commentaires : Very easy to use. Allows me to see different schedule views and create schedules far in advance. The bulletin board feature ensures that every employee can see messages and notices. Employees can view their schedule from their smart phone or any computer. This program has simplified scheduling so much. Employees get schedule change notices which helps a lot. I would never want to go back to printing a paper schedule. My employees really like it, too.

Avantages :

The time is saves me. The way I can see the total hours for each employee for the week. The way the vacation shifts become unassigned so you know what needs to be covered when someone is going on vacation. The fact that employees have access to their schedule at all times. Overall ease of use.

Inconvénients :

You cannot copy one shift and paste it. You can, however, copy a day or week and import it.

Love TIMELY

Commentaires : Since switching to TIMELY I have been able to manage bookings for my business centrally. The reminder emails and Texts to customers help us minimise no shows and provide this value add consistently. Our busy customers welcome our reminders.
We are not using all of the TIMELY features and have chosen to manage our accounts via MYOB separately even though these 2 providers can be linked. We get more detailed information from MYOB directly. The features of TIMELY are constantly evolving and improving. I am looking forward to seeing the review feature, where customers can leave a review.
TIMELY's support is excellent and we always get a quick reply whenever we need help.

Avantages :

The ease of use.

Inconvénients :

I would like better integration with my MYOB software -Timely dumps sales into one account in MYOB but not a number of accounts to link sales to so you can't keep track of what areas of the business and what locations monthly sales are from. I have different locations and this info is vital so I can analyse profitability across my business.

Timely software review

Commentaires : I'm loving my experience with Timely. It does everything I need it to pretty much. I gave it 4 out of 5 for features & functionality as there is always room for improvement with everything. I do wish I could phone for support sometimes but they really are so fast at getting back to me via email that it doesn't seem to be a problem. Definitely love it for the cost of the program which is the main selling point for me. If I had to pay more I might look for something that has phone support and someone to come and teach me personally, but with this, I didn't really need that for the size of my business. Most of my clients really comment how much they love the online booking and how easy it is to use. Some say they couldn't figure it out but admit they struggle with things like that. Some clients do have trouble rescheduling their appointment and get confused so will call the salon instead. The main thing I wish I had more freedom with is the number of characters I have to use for confirmation and reminder text messaging. Also, I wish when clients made their appointment online they would receive an email saying their appointment has been made successfully without my having to make the setting automatically confirm their appointment on making it. The reason is because when it is automatically confirmed, I have to manually change all the appointments to pencilled in, if I want clients to receive a confirmation SMS a day or so before their actual appointment, otherwise they can only receive a reminder SMS which doesn't automatically ask them to answer Y or N if they are coming. When clients don't receive any kind of email when they make their online booking they worry it wasn't made successfully so I keep they setting as automatically confirmed. I hope that makes sense.

Brilliant!!

Commentaires : Been using Timely for a while now for my personal training business and it's by far the best booking and invoicing system I have come across! I have tried other systems but they were either too complex, unsuitable for my business needs or extremely slow. I love how it sync's to MYOB too, saves so much time; but the stand out feature for me, which sets it apart from any other system, is the customer service you receive. No question goes unanswered and their response time is quick. They treat you as a person, and not a number. Timely has grown since I first started using it, newer and better features are always being added and built upon, and throughout this time their exceptional customer service has remained as brilliant as ever. Thanks guys, keep up the good work!

Avantages :

Ease of use Features Customer service Speed (no lagging) Price

Brilliant!

Commentaires : Marketing and customer service benefits increasing revenue

Avantages :

Easy to use. Good value for money. No clunky or overly restrictive technology. Updated to keep up with marketing innovations and requirements.

Inconvénients :

Needs more versatility in customer notifications like more filters to select different email domain recipients. Because gmail email users can leave google reviews whereas if you don't have google account you can't so being able to target these customers to get reviews would be powerful. Also being able to add more than one add a button linking to a site of your choosing so you could have Facebook, Yell & Yelp for example