Avis clients sur Timely

Great CRM system for salons

Avantages :

It’s easy to use and the clients really like it. Lots of functions are automated

Inconvénients :

It’s missing some good features that could make it really great and much easier for the business and clients.

Beauty Owners review of Timely

Avantages :

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Inconvénients :

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

I don't even know where to start!

Commentaires : It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Avantages :

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Inconvénients :

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Love timely - fantastic booking system

Commentaires : Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Avantages :

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Inconvénients :

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

A powerful and very useful time tracking tool

Commentaires : For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition!

Avantages :

It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used

Inconvénients :

I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.

Great software for salon users

Commentaires : Great experience

Avantages :

Everything is online. Can manage my business well from home and easy for team to use

Inconvénients :

Very expensive and price has gone up significantly since I started using it in 2015

Excellent system for busy hair and beauty salons

Commentaires : The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Avantages :

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Inconvénients :

we can find it tricky with refunds and credits on account.

Easy to use

Avantages :

Easy to set up, easy for clients to use

Inconvénients :

Takes a while to set up at the start, calendar syncing took a while to sync at the start also

Efficient and Reliable: A Timely Review

Avantages :

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Inconvénients :

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Good app for Scheduling.

Commentaires : Timely is nearly perfect, it promotes ease of use.

Avantages :

The time tracking feature is superb.It is very efficient in scheduling too

Inconvénients :

It becomes limited when i want to use it on my mobile phone

Changed from MINDBODY to TIMELY

Commentaires : Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

Avantages :

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

Inconvénients :

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

What i like and don't like about Timely

Avantages :

Its easy to navigate around The colour coding is good The reports are great

Inconvénients :

I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar.

Brilliant but… A few small changes

Commentaires : Honestly love timely so much. It is so quick and efficient and has all the information I need within easy reach

Avantages :

I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly

Inconvénients :

I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless

I've been using Timely for almost a year now and it has made a huge difference to my business.

Commentaires : It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Avantages :

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go!

Inconvénients :

There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

Make life easier

Commentaires : Its a definite time saver with booking, i love the reoccurrence appointment feature. easy communication with the team and always explained things so I understand lots of great tutorials too

Avantages :

without a doubt booking online feature is a game changer I've been in the industry 24 years & was concerned about going digital but it definitely has increased bookings

Inconvénients :

sometimes there's little glitches when selling gift vouchers, and the fact if you email one to someone it put the purchasers full name, which can make the voucher a bit impersonal

Intuitive cloud based software that's easy to use and goes with your business.

Commentaires : I saw a successful barbershop that I wanted to model my business on.
From there I wanted to know what booking software they were using because it was on an iPad.
Without any software training, a trial
period and my scissors in my hands it gave me the perfect edge (pun intended).

Avantages :

Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.

Inconvénients :

The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.

A solid 12/10

Commentaires : Mostly time management! Its also very easy to add to your website and allows clients to book their own appointments, all my clients have mentioned its very user friendly as well!

Avantages :

I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense!

Inconvénients :

Im happy with everything Timely has to offer, I havent had any issues with it!

Easy and efficient

Commentaires : My best friend told me about Timely and how it was perfect for her business and urged me to give it a go. I was hesitant at first but after seeing that I could try it for free for a month, I thought sure why not! I loved it instantly. So easy to use and it does everything I need it to do on the desktop version. I have synced Mailchimp and Paypal. So every time I get a new client it automatically updates them to Mailchimp. I take all payments through Paypal. It instantly creates buttons and links for all of my workshops to promote and book. Its great! The functionality of it is so simple. However, I am waiting for them to update the app so it has more functions on the phone! I travel with my work and use my phone while I am on the go. Once that's done it will meet all of the requirements. If you work from a desktop computer and have a service based business, I definitely encourage you to give it a go!

Avantages :

How easy it is to use, the syncing of other programs and the cost.

Inconvénients :

It doesn't have all of the features on the iPhone App version. I travel for work and don't carry my MacBook with me. I always carry my iPhone and use that for seeing and rebooking my clients.

Timely, its almost Perfect

Commentaires : Several
online booking
payment acceptance
POS to some degree

Avantages :

This is a great software for anyone taking bookings & running a business. It is super easy to use, the customer support is very good. The price point is in line with the services it DOES offer. Online booking with a system that allows you full control on how to run your business & accept payment online. There are very few comparisons to what this software offers.

Inconvénients :

I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs. I have been hoping for the last 3 years they would get one but nothing as of yet. They have made strides in many other areas, this would be such a bonus for me if they would implement that.

Organize your diary with ease!

Avantages :

Very easy to use and train new users on. Intuitive dashboard and very clear user interface. Timely has been optimized very well for mobile use, enabling us and our users to use this out-and-about. The customization options of the widget and mini-site are great, and work well with lots of our systems. The ability to send communications via SMS is very helpful, though not clear when initially purchased.

Inconvénients :

The lack of language support really isn't great, especially at an organization with lots of international users (non-English speaking). It wasn't particularly clear when we first purchased Timely that the ability to send SMS's wasn't part of the original plan, and had to purchase separately.

Great experience

Commentaires : Great prices for a great software

Avantages :

How simple it is to use. That i receive emails when clients have booked. The reports are easy to read and show plenty of information

Inconvénients :

I would like some more features, like loyalty programs, a few more reports, For clients to see their appointments when they log into timely so they don't need to call us and check what time is it. I know it is in their first email but many clients delete this. It also sometimes won't let us delete treatments in the editing area. It would be cool to have a customized pop up botton that could pop up near the end of sale ie. have they got their waxing gloves, to remind us to. tell about the promotion we have.

Our business can't do without the Timely booking system. Saves us a lot of time.

Commentaires : We have heard from people that have had trouble with some companies that get their bookings mixed up or double book clients. With Timely we spend the minimum time on booking clients. Our clients mention it's very easy to book online and they appreciate the reminders texts for their appointments. For us as a business it makes things work smoothly while our business looks professional and by having the reminders sent to our clients, we eliminate wasting time and money with clients not showing up for their appointments.

Avantages :

Timely takes care of the very important part of our business - booking of appointments. Without this working smoothly we wouldn't have a successful business. Our clients book online, get reminders of their appointments and we don't have to do anything!

Inconvénients :

I can't think of anything that I don't like about the Timely software. It's totally worth the money we pay for it.

I don't know how I did without this. It is awesome!

Commentaires : Very easy to use. Allows me to see different schedule views and create schedules far in advance. The bulletin board feature ensures that every employee can see messages and notices. Employees can view their schedule from their smart phone or any computer. This program has simplified scheduling so much. Employees get schedule change notices which helps a lot. I would never want to go back to printing a paper schedule. My employees really like it, too.

Avantages :

The time is saves me. The way I can see the total hours for each employee for the week. The way the vacation shifts become unassigned so you know what needs to be covered when someone is going on vacation. The fact that employees have access to their schedule at all times. Overall ease of use.

Inconvénients :

You cannot copy one shift and paste it. You can, however, copy a day or week and import it.

L’Reigns Hair Salon

Avantages :

I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out

Inconvénients :

I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level

Why isn't everyone doing this?!?!?

Commentaires : Their customer support is amazing, which I have only had to use 2x, they are that good! To have your calendar access anytime anywhere on any device, who wouldnt love it!! And with the ability to send text reminders to our customers phones has cut down on missed appointments drastically! This service is a must for our family owned business. Wouldn't do without it!!

Avantages :

The price is perfect, and with all that they offer -- Id expect to pay much more. I love the services and accessability of the gettimely calendar. And if theres a problem, they are all over it right away. Cant say enough good things about them!

Inconvénients :

I wish that it was also an ap that I could put on my phone and devices, that way I wouldnt have to get onto the internet just to check the calendar, but its pretty perfect as it is. :)