Avis clients sur Booksy

une belle réussite en devenir

Commentaires : J'ai gagné du temps pour les prises de rdv ainsi qu'une aide précieuse pour garder le lien avec ma clientèle.

Avantages :

j'ai trouvé énormément d'avantages sur cette plateforme ainsi qu'un super suivi de toutes les personnes que j'ai eu par téléphone. Facilité pour la clientèle et pour moi même.

Inconvénients :

le journal des ventes qui pour moi n'est pas optimal dans la lecture, le visuel du moins.

A fuir ce sont des voleurs

Commentaires : Horrible 1 mois chez eux ou au lieu de gagner du temps j’en ai perdu à courir derrière mon argent et a rectifier leurs erreurs

Avantages :

Rien logiciel avec des bug constant Plus cher que les concurrents N’apporte pas de nouveaux clients

Inconvénients :

Voleurs Aucun service client Incompétents

logiciel pas tres intuitif et service assistance non disponible

Commentaires : pas terrible j'ai perdu beaucoup de temps

Avantages :

aucun . perte de temps alors qu'on es sensé en gagner avec ce logiciel . Je ne recommande pas .

Inconvénients :

compliquer et aucune assistance en ligne disponible j'ai abandoner au bout d'une heure d'attente au bout de mon téléphone

Service client inexistant et menteur

Avantages :

Le logiciel peut convenir à certaines entreprises mais ce n’est pas mon cas j’ai été approchée sur le salon de Marseille, j’ai été convaincu d’essayer et après essaie j’ai trouvé que cela me compliquait la vie au quotidien j’ai voulu résilier (car contrat sans engagement !!!!) et ça fait depuis octobre que j’essaie de résilier et nous sommes le 4 janvier

Inconvénients :

Service client déplorable, menteur car mention sans engagement et ça fait plus de 2 mois que j’essaie de résilier. Plus personne ne me répond ni par mail ni par téléphone ni même ma référante sur les réseaux

All in one CRM like App

Commentaires : My overall experience was a great experience and i will continue to use this app.

Avantages :

It acts like a CRM but a great scheduling app.

Inconvénients :

None everything is perfect and i would high recommend this to all my entrepreneurs.

Wonderful app

Commentaires : My overall experience is wonderful

Avantages :

It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

Inconvénients :

I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.

Great on the inside but outside could use a little work

Avantages :

Booksy is super easy to use on the business side of things. It takes just a couple of minutes to set up and then you're good to go, customers can book their own appointments based on your availability.

Inconvénients :

I didn't experience this myself, but customers kept complaining about the interface being clunky, I had people go to my website and email saying "please can I just make an appointment without going through that website." Definitely not what you want in a system!

Perfect Assistant

Commentaires : My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.

Avantages :

The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.

Inconvénients :

When the sw did not allow for deposits.

Great service

Commentaires : besides the few glitches i have had a pleasant experience with booksy. I like how it is integrated with GOOGLE, Instagram, and FB.

Avantages :

besides the customer service i like that i can send booking reminders to customers as well as they get an automated message to leave a review I can post reviews to my IG Its integrated with GOOGLE, FB and IG I can post pictures to my profile

Inconvénients :

when sending confirmations it does not give the client an option to click on "confirm" rather it just send the confirmation. the photos that come on my fb page does not reflect my service for example- there is a picture under each service and sometimes a guy/girl is having a laser treatment and I work with waxing. my cancellation policy and my no-show policy are different and I wish i could use both depending on the circumstance.

Meets the need for clientele

Avantages :

I purchased this software for my daughter who is a brand new salon owner. I wanted to make sure that she was able to communicate with her clients in a way that would be effective and easy to use so that she did not have any issues. For the volume she's currently taking in, this works well and it's not stressful.

Inconvénients :

I'm personally not a fan of the app visually. To me it seems a little dated however that's just an aesthetic. The app definitely does what we need it to do so no complaint there.

Booksy Review

Commentaires : My overall experience with Booksy has been great. It’s a great price for the features it offers and it makes running my business easier for me. Not to mention my clients also like how easy it is to use.

Avantages :

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

Inconvénients :

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Powerful tool and easy to use.

Commentaires : Since the implementation of Booksy, we have automated the entire operating system of the salon so that the organization of the agenda of the staff, is done much more efficiently and effectively, additionally have increased our levels of productivity, in addition to customer satisfaction, as they should not wait long to be served, another fundamental aspect is the generation of alert and notifications that keeps active the group of stylist and hairdressers. On the other hand it offers us the possibility of generating financial reports with just one click, the fact of being able to take the invoicing with this tool has been of great help for us.

Avantages :

Booksy is a platform for scheduling appointments, is very easy to use and configure, does not require learning curve, is also very complete, has a self-service portal built so that your customers can self-manage and make the reservation in the agenda with the professional of their choice, additionally, provides other benefits such as: staff planning, real-time scheduling and automated appointment management, point of sale (POS) and a powerful marketing and loyalty tool. Its layout of the board is very visual which facilitates having the most timely information at your fingertips. It has a very affordable price and in general it is a very functional program.

Inconvénients :

It is necessary to incorporate the inventory control functionality so we can centralize all administrative aspects of salon management with this tool.

pretty seamless

Avantages :

The seamlessness of appointment booking.

Inconvénients :

Like Vagaro it can be kind of glitchy depending on the type of format you're using.

Good for scheduling a salon visit online

Commentaires : Good, would be better if possible to book without registering

Avantages :

It’s nice do be able to schedule an appointment online without the need to call

Inconvénients :

Need to register to be able to make the appointment

Disappointed with takeover of Genbook

Commentaires : Booksy took over Genbook quickly with very little warning. They did NOT make sure they had the same features in place before this, which made the transition challenging for clients as well as practitioners. They still have not added the features we needed. At a minimum I wish they would have made sure they could offer the same simple features of Genbook before the takeover.

Avantages :

They integrated my customers and reviews from Genbook when they purchased it. This was convenient... that said, many other things since have been a nightmare.

Inconvénients :

There are no options to send repeat or automatic reminder to clients. They collect client information and encourage them to sign up for "booksy" to get an appointment. Clients have a lot of trouble making appointments, often get frustrated, then reach out by email anyway. There are no options for resource management, room management, or group classes. There is no option to show the "buffer" time set on the calendar; this allows practitioners to accidentally overbook themselves, we worked around this by adding time on to the appointment time, but then clients contact us and ask if their session is actually 30 minutes longer than expected.

Its Hard to teach an old barber new tricks!

Commentaires : I get people who look me up on booksy. People will find you and you will begin to develope a following after great reviews. People who move to las vegas are new to the Valley. They need a barber . They find me on Booksy. In thier area. Booksy pulls it up. Experience 2 to 3 people a week that i normally wouldnt have gotten if not for booksy. It truly pays for itself if you get just 1 new person a month from of Booksy.

Avantages :

It was Simple! The software was easy to maneuver around on my android. It frees my hands up and my time . Which is a valuable thing in the barber industry . Book and keep moving. Love.it.

Inconvénients :

This wouldn't fall under the category of dislike necessarily! But, it would be nice to have some picture or photo of what the person looks like. Walking into a busy shop. There have been times that person walks in the shop and I can not identify them. They sit. If I could have an IDEA or better idea of the person of their hair height and photo ..something. Uber does it. Technology takes away the personal connection. Late nights in my shop to open a barbershop door to whomever that booked on booksy. Let me see your face before i open the door to the shop. Or get into a strange vehicle for a ride home.. with a stranger... GETIT. MAKE IT MANDATORY TO UPLOAD A PICTURE ON 1ST VISITS. I THINK THAT WOULD BE AWESOMEEEE...THANKS FOR LISTENING.

Beyond disappointed 😔

Commentaires : Horrible, betrayed, scandalous ,atrocious,

Avantages :

Convenient .

Inconvénients :

After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did 😔😔😔I’m very disappointed that they were not able to amicably resolved my very simple accounting 🧾 issue.

Disaster for my business

Commentaires : It has been a nightmare. My business is down to half capacity. I regret not leaving immediately at the beginning of the year, but the problems compounded to the point where I must get a new booking system in order for my business to survive.

Avantages :

When they bought Genbook the migration was handled adequately and the transition was relatively smooth.

Inconvénients :

Everything else. The software is very buggy, customers began having trouble booking online and my schedule became less and less full over time. Customer support is non-existent. We lost the wait list function of genbook, we lost reviews, everything takes 3-4 extra clicks. They seem to be only interested in capturing my clients data so they can spam them. It was so cumbersome to book that many clients just started calling or texting me, defeating the purpose of online booking.

Poor update

Avantages :

Customers can book online without having to call and stop us in work. The app seems to work great for customers

Inconvénients :

The update. The fact it sometimes double books appointments. There is no colour difference with appointments so hard to figure out who's coming when under each person. The app doesn't seem to like any iPhone, iPad systems.

Great for ones who work alone.

Commentaires : My over all experience using this app is great I just don't really like you can't see what is pending to be deposited into your account I do not like that you cannot set a lunch time continuously and I am very upset that they took away the bounce back text messages but over all it's a great app to utilize if you work alone.

Avantages :

The pros of this software is that your clients can book 24 hours A-day 7 days a week with out a phone call you can apply a cancelation policy You can describe your services in full you can add a question that they have to answer before they can book that service it's a completely well rounded thought out software for someone who works alone.

Inconvénients :

I do not like that they took away the bounce back text messages so when someone would call and you couldn't get to the phone it would send them a text message where they could book their appointments I don't like that you can't set a set lunch time. And I do not like that you cannot see pending deposits. The way they have it set up is confusing

Almost Non-Existant Customer Service or Follow Through

Commentaires : Horrible. I'm guessing their software was ok... I was told at one point that someone from their support team would call me to go over the software features, but it's been almost 6 months and that hasn't happened. I'm just astounded that a company, who is there to help people like me run a business, which is my livelihood, would completely drop the ball and LITERALLY SHUT DOWN THEIR PHONE SUPPORT.

Avantages :

I had an account originally with Genbook (which I loved). They were bought out by Booksy. The only positive thing I can say is that they were able to transfer everything from Genbook to Booksy, so I didn't have to re-create any services.

Inconvénients :

I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.

Payouts issue - disappointing

Commentaires : I am experiencing issues with registering my account for payouts since September 2022.I have provided Booksy with my Revolut details for payouts and as per error of one their employees I have been accepted even though they don’t allow Revolut for payouts.My customers have been charged for £160 worth of services and I can’t claim my money back from you due to this error.I have been informed by Booksy that I should provide ANY bank details with my name on it so as I work 7 days a week and banks require lots of paperwork it took me over 2 months to do it.FINALLY I thought I will get my money but what do I hear???? I can’t use my personal details because my business is LTD!Twice i have been misled by this joke of a Company that claim your money and don’t provide you with a solution for their own errors. They don’t value Customers who pay them regularly for 2 years, I even offered to process my payments for Booksy subscription and they said NO.Absolutely disgraceful

Avantages :

Absolutely rubbish of a Customer service!

Inconvénients :

Absolutely rubbish of a Customer service!

Great company to work with and excellent software scheduling program.

Commentaires : Scheduling. I appreciate this software in that it incorporates resource rooms.

Avantages :

The layout is user-friendly and has many options and functionality. The help staff are always on top of inquiries and are very, very kind.

Inconvénients :

This software needs to implement an SMS calendar function integration (like Cronofy) to integrate with other calendars and automatically push reminders through to Gmail, etc. Also, the business app does not push reminders through of appointments. A user must hand-enter the appointment through the "add to calendar" link by re-opening the appointment after it has been scheduled and including details such as the name of the staff, etc., as well as who will be included on the appointment notification.

Best of the Best

Commentaires : Great

Avantages :

Great customer service that actually interact with you. Everything is always easy and taken care of. Booksy appreciate their customers and thats why i appreciate them. Highly recommend!

Inconvénients :

N/A nothing to complain about. Everything is awesome

3 years and counting...

Commentaires : Booksy makes my life less complicated. I love it!

Avantages :

I love that I don't have to stop between appointments to answer the phone or to look in my agenda . Booksy is my receptionist. All my clients learned how to use it and they love it

Inconvénients :

It doesn't have a waiting list. I'm constantly booked and sometimes my clients will ask me if I can call them if someone cancel an appointment if I Dont write a list I will always forget who ask for a spot as soon as is available . I will absolutely love if Booksy can manage to send a notification to a list of clients that set themselves up on a waiting list. ;)