Avis clients sur Fieldwork

Easy to use software!

Avantages :

Software shouldn't be difficult, FeildWork has done an amazing job of keeping it simple and genuine!

Inconvénients :

Haven't found any yet after 2 years of use. Customer support has done an impressive job with response time and the in-app chat feature was a great add-on.

From start to present

Commentaires : Amazing! I have zero interest to pursue any other platform. The relationships we have made with the FWHQ team cannot be duplicated. They stand behind the product, they continually progress with new features and listen to their customers for ways they can serve us better.

Avantages :

Onboarding and transitioning into FWHQ was handled very delicately by them. They made sure all the data was as perfect as they could make it, that every question and concern we had was answered and addressed. They worked by our side until we were fully ready. The customer service is unmatched by the competition. They have always made sure that we are taken care of and have helped us grow.

Inconvénients :

I have no complaints. It has been 100% a positive experience.

Best customer service and ease of use

Commentaires : Scheduling and interfacing with mobile phones. Fixing this issue would be amazing

Avantages :

I love that this software is like using Google Maps and that everything is easily updated and changeable.

Inconvénients :

not knowing where to find easy answers to what seem to be common questions. If there are sub categories under the help menu, it would be good to be able to see them.

Recommend You Try The 2 Week Free Trial And Spend 4 Hours A Day For The 2 Weeks To Learn

Commentaires : 100% never gonna change overall

Avantages :

Once you learn it, you won't leave it. Great customer service and always fast and to the T on fixing an error if an issue. All programs have bugs but this one has the least and can be corrected quickly because we believe this software is lightweight and not heavy on the appearance like all other software's.

Inconvénients :

None Yet to report as we did try other software's and found that Fieldwork is the most versatile pest control software out there.

Helped systematize our company

Commentaires : Fieldworks has benefited our company by keeping our technicians on schedule, saving time on data input and keeping us organized. And keeping us all organized is a BIG task here at our company!!!

Avantages :

Fieldwork software has helped systematize and saved us hours of inputting data! For the initial setup you are able to import your customer data base from your old system. The app is user friendly that even our "low tech" technicians can use on their phone or tablet. The customer service is amazing!! I can talk over the phone or through their "Conversation" link that is right there on the screen. They get right back to you to help you in any way you need. They save us so much time if I can't figure it out on my own. Also, the software is price perfect for our growing company. You can't beat the investment in something that saves you time. Time can not be replaced!

Inconvénients :

With ever thing new, comes a learning process. It does takes time, as with anything, to learn all the bells & whistles of the software. We are learning as we go. But, once you learn it, you will find that the software is awesome and saves us time.

I have found my pest control software company and am here to stay!

Commentaires : Personal, supported, fair, competent.

Avantages :

I have tried other pest control software programs to run my business and Fieldwork HQ is by far my favorite. Their customer support is the best I've ever experienced. They respond to inquires promptly and always have a professional and kind demeanor. They are very knowledgeable about their product. There has never been a problem they have not been able to solve for me. I find Fieldwork HQ easy to use in both the field on my mobile and back home on my computer, very user friendly. The price is also quite reasonable for all that you get. I would, and do, recommend Fieldwork HQ to my friends who work in the pest control industry.

Inconvénients :

I'd like to see an ability to pass the service charge when a customer pays by credit card over to the customer automatically.

Best Pest Program On The Market Today!

Commentaires : Once I went through the initial switch over ,life has been easier for my company. I love the team at Fieldwork and their willingness to help my business be successful by providing their time,input and the constant helpful updates to their program.My only regret was waiting so long before actually switching over.

Avantages :

There is so many things I love about this program.There are reports for everything practically. This program is great for California PCOs.I love the mobile app for our techs,I love how accessible the Fieldwork team is,no matter how many questions you have they are there for you.There is so much you can do with this program .The one thing I think that makes this program the best out there is the fact the Fieldwork team listens to their customers and their needs.They are always adding or tweaking the program based on the needs of its customers.Switching over to Fieldwork has made running my office and company that much easier and less stressful and most importantly has helped bring my cost down.

Inconvénients :

The only con for me is the time difference .I am in California and FieldworkHQ is based out of Chicago.I just make sure I contact them early in the day if I have any questions or concerns.

Advanced Software Solution

Commentaires : Our hiring parties often have oversight committees to ensure standards are followed. With the client portal, they no longer need to send in reports to head office. They share the portal and head office can see detailed reports with pictures to show compliance.

Avantages :

Everything we think of or ask for is already available or they develop it in a very timely way. They take the time to trouble shoot issues we are having and find a lasting solution.

Inconvénients :

The switch over is very labor intensive but so worth it. It’s a software that you can grow with and stay with.

Great software

Commentaires : I have not had any frustration with the software in fact it has surprised me how well it works and runs!!!

Avantages :

software and customer service (IT) are amazing they have helped me out with different challenges and they have thought of everything. The software saves me so many hours a week not having to do a bunch of admin work . Also my customers enjoy the software by having a customer portal and not having to be hold just to ask questions that they can find with their tip of there fingertips.

Inconvénients :

They are on a different time zone then me . Their 5 pm is my 2pm . I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day . but the good thing I was able to get help the next morning at my 6 am .

Great service software

Commentaires : Fieldwork’s software is easy to use and intuitive. Scheduling is very visual which my customer service team loves. The technician app is fast, simple, stable, and it works offline. The reports are quick to run and easy to read. The support is amazing. Their team is responsive and great to work with. I’m loving working with Fieldwork.

Avantages :

Intuitive. Easy to use. Consistent development.

Inconvénients :

Overall we are really happy with the software. I️ still Extract data and use excel for complex reporting

Amazing Company and Software

Commentaires : I've used fieldwork for awhile as a Technician and a Owner and it has always been easy to use and figure out. The staff is amazing any issues they will gladly help and get it resolved as fast as possible. They are very friendly and wonderful people to deal with. I've tried other apps but they are bulky do not run anywhere as good. If you want a company that cares and treats you like a valued customer this is the place to be!

Avantages :

Easy to use and runs light cost is very reasonable

Inconvénients :

When I cant get signal in a certain rural areas I can't complete a work order on it but that's the phone company not Fieldwork

great product, great customer service

Commentaires : amazing service and product

Avantages :

it is a lot easier to use than our older one, more organized as well.

Inconvénients :

sometimes the system can be a little on the slow side

FieldworksHQ great company with Amazing Staff

Commentaires : Our company runs very efficiently with FieldworkHQ and we are very satisfied with the program.

Avantages :

Program is very user friendly and easy to use. All of the support staff are always there is help. CSR is fantastic and wonderful at providing fast answers to all of my questions and provides an email review so I can circle back and review in the future.

Inconvénients :

Canned reports could be more robust. They provide less than stellar data that has to be reviewed and scrubbed prior to it being a functional report.

Wish they had more stars to give.

Commentaires : Let me say the rep is by far so much help.
We haven’t had to call lately because it is easier for me to run. The only reason that it has been hard to understand is because you have to set it up right from the start.
You can have a great product and the best people! I’m a believer.

Avantages :

It helps me keep my business moving forward. Keeps track of your invoices.

Inconvénients :

Whatever it is the software team helped fix it.

Best customer service

Commentaires : Always very please with this company. Every time I have a questions they always able to answer my questions

Avantages :

Every single time I reach out to one of the Fieldwork Reps they are responds in a very timely matter even on weekends when they are closed until Monday

Inconvénients :

There is nothing i can say bad about this company.

Powerful Software For Pest Control

Commentaires : We searched for a new pest control software for over 3 years. Once we found Fieldworks, we knew it was the fit for us. The system is easy to learn, it can be customized to fit your needs and is packed with features. The reports are clean and easy to use and better yet, make sense. The mobile app is simple and clean, making training techs simple. We can now attach pictures to work orders, track material and record notes and recommendations. The office loves the visual routing ability and work pool options. The e-mail and text functions are awesome and it even allows us to capture reviews. The support is great, the chat function is SO nice. Anytime we have issues or questions, they get right back to us and fix the problems we may have. We truly appreciate their dedication to helping us make the software switch go as smoothly as possible. If your thinking of switching pest control software, Fieldworks should be on the top of your list!

Avantages :

Customization E-mail functions Mobile App Visual Routing

Inconvénients :

Integrations was difficult due to our former software being unable to provide us the required information. The team at Fieldworks was very helpful with this process and we were able to get it all converted quickly and accurately.

2 Years of using this software!

Commentaires : Great customer support and a solid software that gives you what you need and more.

Avantages :

Easy to use and very functional to customize.

Inconvénients :

For the most part everything you need is there know for our staff, and customers. My only gripe but this goes with all software when you first use it. It takes 2 to 3 months to really learn the software.

Best overall value and service

Commentaires : The staff at Fieldworks are constantly making improvements. They are flexible and easy to work with.

Avantages :

The software is easy to use but powerful

Inconvénients :

I wish I had started with this software. It is exactly the right fit for our business.

love Fieldwork!

Commentaires : LOVE, LOVE, LOVE this software and the staff! I never imagined that I could literally run my business single-handedly with no issues.
And if there are ever any questions or assistance that I need, I simply call their support team and they have been fantastic! They are very hands on, and extremely helpful.

Avantages :

I like that this is software designed for technicians, and that the developers listen to our feedback and implement those ides into the software to enable us as operators to be more efficient and fluid. I am an owner/operator, and this software truly enables me to be out in the field, working with my clients, AND run this business very smoothly(whodathunkit?!) Aside from the time I use the app in the field, I usually am running the back office at night when I come home, and it takes less than 30 min tops and I'm done for the day.

Inconvénients :

n/a so far I have no issues with this software or the company.

Pest App.

Commentaires : Customer Service we have received from all the staff has been excellent, Rep has been our go to guy, his patience has been great.

Avantages :

Fieldwork software is just what my company needed to take to the next level for commercial accounts. Customer service is second to none.

Inconvénients :

It would great barcoding equipment would be able to gather all product use at the end of service.

Fieldwork Software

Avantages :

Flexibility - Ease of use - Customer Support

Inconvénients :

No cons, any issues we have get resolved by the customer support team

We are using it for our company Groupe Dynamix Extermination Exterminateur Longueuil - Montreal

Commentaires : we dont have to use our own client portal on our site https://www.dynamixextermination.com/ clients go through fieldwork now..

Avantages :

Got almost everything you can ask for a pest control software at affordable price compared to competion

Inconvénients :

Could have more features and better ui on mobile to see wich client on the list or devices that have been scanned.

Great program with a great team

Commentaires : The program is easy to use and gives the customers the portal to review there account and previous service reports. We worked with [SENSITIVE CONTENT] to assist onboarding and she was terrific. we have had no problems adapting to the new system and she has been very attentive to any questions that we have. This helps to make it easy to confidently move software providers.

Avantages :

The system is user friendly and gives a great detail to the customer profile. Very versatile that allows the user to set up accounts and services easily.

Inconvénients :

I have not found any challenges in our time using the program. Spend the time to set it up properly and the future usage will be easy

Fieldwork HQ Review

Avantages :

I appreciate how much work the team puts into being available and making sure my needs are met. Thank you [SENSITIVE CONTENT] I look forward to a long relationship with you guys. I refer everyone to fieldwork HQ

Inconvénients :

NA I liked everything about this software.

Fieldwork is easy to use and the reporting is fantastic

Commentaires : Fieldwork is a great tool, much easier to use than my previous software. I took my wife out to a job, showed her how to use it and she was barcode scanning in just a minute. My other software was hard to teach techs how to use and cumbersome to carry. We like being able to use the product right on our phones. Fieldwork is lacking some features I would like to see but Beau and Erin are eager to listen and their support is fast. I look forward to growing my company with Fieldwork.