Avis clients sur Pushpay

Moved a large church to Pushpay about a year ago

Avantages :

They are very flexible and knowledgeable with regards to setup/migration/install, etc... We've had zero problems but have had to get most of our users migrated on our end. We did a rapid change over the course of a few months (they recommend 6) and all went well. We sync it to Rock RMS for giving records and it works great too.

Inconvénients :

Cost was a hike over what we were used to, but the feature gains and the ease of mobile giving and setup of recurring online givers helps make up the difference. A lot of competitors also include claims of 5% boosts in income with their solution, but we really did see that with Pushpay. Not sure what is attributable to Pushpay's system vs normal growth, but it was nice to not see a drop across a major system migration!

Using Pushpay for Church Ministry

Commentaires : Pushpay is allowing us to enable our congregants to give to various ministries online, and it is also helping us register students for youth ministry events. Pushpay has been a delight to use and we're looking forward to using them for years to come!

Avantages :

I appreciate how PushPay allows the members of our church to both give online; and especially for me as a youth pastor, how Pushpay helps parents register their students for youth ministry events that cost money (like our Winter Conference and our Summer Camp).

Inconvénients :

Even though we have utilized Pushpay for a few months now, I can honestly say that there is nothing I find unlikeable about this software! Pushpay is helpful, it works well with our new Church Community Builder software, and it is user-friendly!

Customer Support Lags

Avantages :

PushPay is easy to use and works great with our ChMS. It's very user-friendly on the app side for givers.

Inconvénients :

The customer support. There no phone number to reach anyone and you have to do it all electronically, which normally I don't mind, but when it takes 48 hours to get an answer, that's a problem.

Pushpay makes transactions easy!

Avantages :

The Pushpay app allows a user to interact with an organization easily to process payments. We use this for a non-profit organization and it streamlines all of our gifts into one simple platform. A customer can make changes and set up recurring payments at any time. Pushpay has been great to work with!

Inconvénients :

The is not a way for an administrator to help a "customer" adjust their payment while on the phone- it requires the customer to login and make those adjustments. In a day in age where customer service is of utmost precedence, this would definitely add a layer of top notch care to their experience. Another con would be the limited options for a customer to pay recurring payments. The 1st and 15th are good options, except for those who want to ensure that their paychecks clear before they process their payment. These customers need to set up two recurring payment options to work best for their financials.

Pushpay Hype & Followup

Commentaires : On a whole, the experience has been a positive one. However, moving forward, we now have specific items we will ask about when inquiring with other businesses to better fulfill our desired experience for users.

Avantages :

Pushpay has allowed our organization to move into this century. We were behind and now have the capabilities that the younger generations are looking for in terms of interacting with our organization. From electronic giving to development of a mobile app; we are incredible thankful to now be functioning in these areas. And within the app, our favorite function is the ability to send Push Notifications.

Inconvénients :

We would love the ability to better update our app from a mobile device. Currently using the web browser on a mobile device is extremely difficult. Even if we had the capability to send Push Notifications alone, that would be helpful. And then, another major frustration is the notifications do not show up on mobile devices as notifications for the app. Users of the app have to search within in the app for Push Notifications, instead of being reminded that they have a notification from our organization with the red bubble with the number of notifications remaining unseen.

Helps You Stay On Top of Your Giving

Commentaires : I've enjoyed using Pushpay. It makes it very convenient to give, especially during this pandemic when many people are attending church online.

Avantages :

I use my smart phone to do the majority of my online giving, and with Pushpay I'm able to easily and securely give to my local church. It helps me to stay on top of returning the tithe first, before spending any of my income. I also like that I can look back and see a list of previous transactions.

Inconvénients :

If there was one feature that I would add, it would be the ability for the user to set reminders to give at a predetermined day/time. The user could specify whether they would like to receive a text message or an email reminder. I know there is a Recurring feature built into the software, but the amount that I give weekly changes based on the amount of income I received that week, so that option wouldn't work for me. I think the next best thing would be just to have an option to send a reminder to the user.

Excellent Giving App... Giving Kiosk experience is horrendous.

Avantages :

Push pay is an excellent giving platform. It encourages online and automated giving. The app and txt option are easy and straightforward! We are getting ready to launch this at our campus and cannot wait!

Inconvénients :

As an I.T. support team member, I am hyper sensitive to providing a positive user experience. We currently have 2 giving kiosks deployed in our atrium. They are extremely easy to use. A gift can be completed in less than a minute. There is no typing involved (outside phone number and amount of the gift. Pushpay does not have a giving kiosk experience. The solution (for them) is a one time gift, and the user has to type out all of their information (name, address, phone number, email address, etc.) Then, on the next page they have to input their CC information (number, expiration date, security code), and this info is not redacted on the screen at all. This entire process (with an above average typing speed) takes about 3 minutes. This is not a good experience. It is not secure. Shoulder surfing becomes a major concern! That is why I have given a 2 star rating on the features and functionality. I understand Pushpay is trying to encourage giving on an app or automation, and I am all for that! However, if this is the case, they should not offer this "in-between" solution that is neither an app nor a kiosk. When we contacted support about the non-redaction of the CC info, we were met with indifference at best. It is almost as if they are wanting to punish the user for wanting to walk up to a kiosk to give their hard earned money. At least, this is how I felt when I was testing the system.

Pushpay

Commentaires : We are trying to create and easy way for our missionaries to gain support and create an easy donor experience for people.

Avantages :

Pushpay is easy to use for donors. The customer support was wonderful and the resources they give are wonderful. They can make customizable apps you can create. It has changed our donor experience and improved our giving.

Inconvénients :

The one thing I dislike is we struggled to set up all our accounts for our missionaries under one banner. It took us a while to create that and took a lot of brainstorming with our person at pushpay.

Crazy Simple Way to Give At Church

Commentaires : Love it, and hope they keep improving the ways people do church.

Avantages :

Great UI, even better UX. Super easy to give while in church or even if I get prompted outside the service.

Inconvénients :

The initial setup of my payment method has gone betterment in different applications.

Solid but does not compete

Commentaires : Pushpay is solid but very expensive. Churches have other options that provide more features for less.

Avantages :

The Pushpay platform does what they promised it would do. Also, the support team is very responsive and helpful.

Inconvénients :

The integration with our ChMS (Church Mgmt System) could be better. I would like to see PP to find more ways to prevent duplicate records.

Very User Friendly

Commentaires : Overall, it's been a good experience. I love that I have a "person" at Pushpay that I can reach out to anytime I have a question. I don't have to submit a help ticket - I can go directly to a person. He's been very responsive if I've had a question. And it's very user friendly for our congregation members. There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer.

Avantages :

It's been very easy to use Pushpay. They walked me through importing data from my old software so that I have complete data in Pushpay. It's been easy for our members to set up their donations, which they have very much appreciated! I recently did my first round of giving statements, and that process went smoothly. Overall, I am very satisfied!

Inconvénients :

There are just a couple of little things that I don't love, but nothing major. The first is that once I imported old data, and then our members went in to set up their new giving information, I was left with a lot of duplicates. I can "join" those records together, but I'm not allowed to actually just merge them. I would prefer to merge them so I am just left with 1 giving record. Secondly, when I did giving statements, I was given a list to print for all who didn't have an email in the system. There was no way to hit print just once to print them all out; I had to print each one individually. That was time consuming.

great if you do not have your own application

Commentaires : ease of use, great reports, excellent customer care

Avantages :

Our donors loved the different modes of giving: weekly, bi-weekly, bi-monthly, monthly. And, once they had registered, which took about 1 minute, they could subsequently give within 10 seconds, without re-entering their financial information. As a bookkeeper, I enjoyed the different online reports downloadable in Excel. For each donation, the report included: date, time, donor, amount, donation category, donor's email address, mobile number, credit card type. We also received monthly reports on the transaction fees incurred. For the American Express transactions, after 1 month of usage, we were given the choice of having the fees withdrawn directly at payout of deducted at the beginning of the following month.

Inconvénients :

Service provider did not respect their promise to refund subscription fee. At the time of signing, the service provider guaranteed a 5% offering increase. If the target was not met, they would refund the annual subscription fee. After the contract had ended, they denied us the refund on the premise that we had nullified the guarantee because we had started advertising an alternate service provider 2 weeks before the end of the contract.

Service Never Provided

Commentaires : Pushpay's customer service for help with the implementation process is impossible. We were unable to get the help needed to deploy for repeated failure to respond to support requests. The only response we got was thank you for your request or whatever someone will get back to you, and it never happened. On the other hand, Pushpay is very aggressive in followup for payment! As far as we are concerned, they failed to fulfill the contract so we notified them we were opting out on promise that if the service did not produce x percent increase in giving we could opt out — they continue billing us and every effort at communicating with Pushpay has been the same as per above.

Avantages :

Never got a chance to deploy it because Pushpay refused to respond to support requests.

Inconvénients :

Pushpay's customer service for help with the implementation process is worthless.

Online Giving and App made easy for churches

Commentaires : Has made creating an app for church and giving online to a church easier than I ever could’ve imagined. Customizing the app is easy and does not take any coding or web design experience. There is great explanations and customer support as well. The online giving is simple and allows you to set up a recurring gift and amount and allows multiple payment types. It is also easy accessible through website links through the app, church website, and by texting our specific code word and number. I recommend every church try both of these services, especially as COVID has made non contact forms of communication and payment more needed than ever.

Avantages :

Easy to customize app, no coding involved. Instantaneous updates to app as you change it. Ability to send notifications out to all app users. Online giving has many options for payment types and options for reoccurrence.

Inconvénients :

Copy and pasting text does not work in certain areas of updating text in your app. Uploading photos sometimes takes multiple tries as it won’t show up after the first attempt.

Avoid Push Pay

Commentaires : I would recommend all churches to avoid these scammers at Pushpay. Don't believe their lies. They will bait and switch you like they did to our church.

Avantages :

They promised church management software and instead tried to force us to take an online giving software we did not need.

Inconvénients :

The dishonesty and outright lies of their sales staff. They promised church management software and instead tried to force us to take an online giving software we did not need.

PushPay Doesn't Update or Communicate Well

Commentaires : Pushpay purchased another company that we were working with. The customer service and attention to detail went downhill almost immediately.

Avantages :

Pushpay makes it relatively simple and seamless for a person to donate to a non-profit with their mobile phones.

Inconvénients :

PushPay Doesn't Update or Communicate Well. We have experienced several times, especially with the mobile app developer, that we are behind the curve with updates because the company hasn't alerted us.

Worst Church Management Software Ever

Commentaires : The salesperson lied to me that they will be giving me 6months to try the product after which I can decide if I want it or not. When I blindly signed the contract, they refused to provide any form of implementation support. Just referring me to some crazy university. If I have to spend hours learning to use software, then what am I doing paying hundreds of dollars monthly? I asked for the cancellation of the contract as it does seem a good fit for me. And they bluntly refused. I am still considering taking legal action. They are a bunch of crooks. Will never recommend them to anyone.

Avantages :

Never get to implement due to lack of support.

Inconvénients :

The sales team and support are liars and deceptive. They will promise one thing just to get you to sign a 2 years contract. But when you are in, it's completely different. No Support. No Implementation Support. Just some useless courses to spend hours learning. Who does that?

The best in the business

Commentaires : We love push pay and have seen an increase in donations and gifts in our church. Customer service is great as well!

Avantages :

Ease of use Push Pay app makes giving a breeze Easily link to church app and website Year end reports made simple

Inconvénients :

Low transaction limit. We’ve had some members have to make multiple gifts as a result. No option for user to pay transaction fees.

Pushpay experience in our church

Commentaires : It has been a solid experience with Pushpay. I am not a software professional and was able to implement easily.

Avantages :

Customer support is the best I've seen. It is easy to build the app. The tutorial pages are very well done and include many videos.

Inconvénients :

It is a bit pricey. Our giving didn't go up as much as we had hoped.

Push

Commentaires : We have increased our online giving significantly, which has in turn increased our overall giving, and helped us budget more accurately for minsitry.

Avantages :

Clean and user-friendly design. Supports all giving platforms. Gives us the ability to develop unique giving pages and host event registration.

Inconvénients :

The cost is definitely an investment, but a worthwhile one.

Oversold and Stuck

Commentaires : Unfortunately, we were sold the top-tier package designed for churches who have several campuses, while we are a church of 300-500, with one campus. We are locked into a three-year contract and there has been little to no flexibility to modify this. It takes a very long time to get a response from our customer success representative; we've had to wait 6-7 days for a response when told we would hear something the next day.

Avantages :

Pushpay helped us move to online giving. The giving portion of the app and website portal made it easy for our congregation to donate.

Inconvénients :

The other parts of the app, such as media hosting, events, basic church information, left a lot to be desired. We would love it if we could use PushPay for stand alone donation processing, but as of the time of this review, that was not an option.

LOVE this improvement from our old platform!

Commentaires : Great software - easy to use - slick!

Avantages :

Our office staff find this to be not cumbersome - much more intuitive! Very slick looking and we LOVE the free app that came with it! Also, customer service was fast, friendly, and helpful!

Inconvénients :

A pretty decent cost up front. The roll-out process was time-consuming and some what rigid, but I guess it makes sense. Other than that, price was about the only "con" - as we had a little sticker shock at first

Pushpay

Commentaires : I am happy with the software and I would recommend anyone to use it.

Avantages :

Pushpay on the app is so easy to use for me to give tithe to my church weekly. By saving all necessary information on Pushpay, all I need is to push a button on my app once and then the money is automatically transferred from my bank to my church. It is so easy to use.

Inconvénients :

No negative review on this software. The software is so easy and simple to use and I use it weekly.

Pushpay has made giving easy

Commentaires : Good technology and able to integrate with many systems

Avantages :

Ease of pay and customer service For users. Help use all other technology to make it easy to give

Inconvénients :

Yes we have sen online giving going up and more frequent givers giving online

Great product

Commentaires : We love this product over all.

Avantages :

Easy to implement. Easy to use. Great technical support if needed.

Inconvénients :

You can only give to one department per transaction. It’s limited on the integration between other member services software.