Avis clients sur FreshBooks

4,5 (4 087) Écrivez votre avis !

En savoir plus sur FreshBooks

Solution en ligne intuitive de facturation et de suivi du temps, disponible à partir de 10.80 €/mois. Utilisée par plus de 10 millions de personnes.

En savoir plus sur FreshBooks

Avantages :

The ease of use and support, combined with the price point make a great deal.

Inconvénients :

Still lack and if we forget to save it will be lost.

FreshBooks - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,3/10

FreshBooks a reçu une note globale de 4,5 étoiles sur 5 d'après 4 087 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (4 087)

Dinos
Dinos
President
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I use FreshBooks because it's support kicks ass...

5,0 il y a 9 mois
Sous-titres en français disponibles pour la vidéo
Mohamed amine
freelancer (Maroc)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Logiciel comptabilité pour entreprises et comptables

5,0 il y a 3 semaines Nouveau

Commentaires : "J'ai utilisé FreshBooks pour mon travail indépendant et j'ai été impressionné par sa flexibilité. La sécurité de la transmission des données était excellente et l'interface était facile à utiliser. J'ai également apprécié la possibilité de configurer des alertes pour manipuler rapidement les rapports financiers.

Avantages :

FreshBooks est un outil de comptabilité en ligne idéal pour les petites entreprises car il ne nécessite pas d'installation supplémentaire sur votre ordinateur. Il permet de suivre les dépenses de vos projets de manière efficace grâce à sa fonctionnalité de suivi de projet. La facturation est très simple à utiliser avec la fonction de projet. L'interface est bien conçue et facile à naviguer, vous permettant de vous déplacer rapidement. Les catégories de dépenses peuvent être personnalisées en fonction de vos besoins de suivi de l'activité. Il est également très facile à exporter pour les besoins de la déclaration de revenus avec les comptables. Avis hébergé et hébergé sur G2.com.

Inconvénients :

En utilisant exclusivement FreshBooks, je préférerais voir une amélioration de l'interface pour permettre la génération automatique de formulaires fiscaux pour mes entrepreneurs à la fin de chaque année.

Elie vianney
Avis (Congo-Brazzaville)
Élevage, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Outil essentiel de comptabilité

5,0 il y a 2 mois Nouveau

Commentaires : Je n'imaginais pas que je ferais quelque chose d'aussi génial avec une application ! Puis j'ai pensé à vérifier s'il y avait une application, et il y en avait ! Si facile à utiliser et facile à insérer votre propre logo pour des factures d'apparence professionnelle. Je viens d'ouvrir une garderie et j'avais du mal à suivre les paiements et à faire payer quelques parents. Cela résout tous mes problèmes. J'adore ça !

Avantages :

Fonctionne très bien pour la facturation et le suivi des dépenses ! Le support technique est excellent. C'est tellement mieux que de faire les choses à l'ancienne. Le support technique est correct.

Inconvénients :

Le suivi du millage est sans valeur ! Je l'ai essayé pendant un plusieurs mois. Ça ne marche pas. Il manque des manèges. Le millage n'est pas exact. Les points de départ et d'arrêt ne sont pas exacts. Le problème avec l'application est qu’elle n'utilise pas le GPS et ne fonctionnent donc pas correctement à l'aide de la technologie de localisation des téléphones cellulaires.

fleury
fleury
Animateur QHSE (Cameroun)
Utilisateur LinkedIn vérifié
Rédaction et correction, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mon Meilleur Logiciel

4,0 il y a 6 mois

Commentaires : Il me permet de gagner vraiment en temps

Avantages :

compatible avec d'autres logiciels, et facile à utiliser.

Inconvénients :

Je le trouve juste bien pour mes travaux.

Causteli Ramiraize
Photographe (Congo-Brazzaville)
Photographie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Freshbook indépendant

5,0 il y a 2 mois Nouveau

Commentaires : Gestion des dépenses

Avantages :

Gestion des dépenses, le logiciel est facile à utiliser, très facile pour mon travail

Inconvénients :

Non ! Tout est parfait, l'interface , la prise en main

jean claude
freelance (France)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Le Plus de la Comptabilité des Petites Entreprises

4,0 il y a 2 mois

Commentaires : Bien qu'il soit un logiciel de qualité, FRESHBOOKS aurait besoin d'un complément de fonctionnalités pour gagner en efficacité et en autonomie. Il mérite la note de 8/10.

Avantages :

Le logiciel FRESHBOOKS est opérationnel sur pratiquement tous les navigateurs du web. Au tarif de 4,50$/mois les 3 premiers mois, puis 15$/mois, le version Lite suffit pour commencer. J'ai aimé sa comptabilité ( gestion clients, factures, dépenses...). Le support client est de qualité et à l'écoute, vous en aurez besoin.

Inconvénients :

Deux choses à savoir... FRESHBOOKS n'est PAS UN LOGICIEL DE PAIE. Il ne gère PAS non plus de STOCKS DE PRODUITS (pas d'inventaire). Enfin, le nombre de clients que vous aurez à gérer est LIMITE.

Utilisateur vérifié
Cadre lean manufacturing (Maroc)
Utilisateur LinkedIn vérifié
Automobile, 201-500 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

Outil puissant

4,0 il y a 3 ans

Commentaires : Il vraiment un outil puissant pour nous aider à lire et apprendre des choix

Avantages :

L'avantage est que il facilite les choix et les tâches et claire a manipulé

Inconvénients :

Inconvénients c'est que ça demande du temps pour fa

Sadat
Designer (Togo)
Art/artisanat, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Mon avis sur Fresh Book

4,0 il y a 5 mois

Commentaires : Parlant de mon expérience avec FreshBook, j'ai beaucoup aimé et je dirai même que c'est l'un des meilleurs logiciels qui peut nous aider avec leurs programmes assez exceptionnels. Comptabilité, Gestion de fonds et autres. Moi je l'utilise surtout pour les livres sur la gestion des fonds. Merci à eux et je continuerai à l'utiliser. Et aussi c'est plus simple pour moi en l'utilisant sur téléphone.

Avantages :

En vérité j'aime bien ce logiciel. Il n'y a en faite rien que je n'aime pas, et je l'utilise de temps en temps pour des livres qui m'aident à m'en sortir lorsque j'ai des difficultés.

Inconvénients :

En générale rien de grand ne me dérange que les emails à chaque fois.

Yann
Technicien (Côte d’Ivoire)
Sécurité et enquêtes, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Plus que satisfait de son utilisation

4,0 il y a 2 mois Nouveau

Commentaires : Il m'aide à géré mes activités en toute tranquillité et en toute simplicité

Avantages :

Il me fait gagner en temps et me rentabilise sans trop d'efforts

Inconvénients :

Jusqu'à présent je ne me plains de rien car je suis satisfait

Samuel
Développeur (France)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mon avis personnel sur freshbook

5,0 il y a 2 mois Nouveau

Commentaires : Je trouve que c’ette application malgré qu’elle soit performance elle ne me sert pas à grand chose

Avantages :

Facile de crée un compte et très facile d’utilisation

Inconvénients :

Prix un peut trop élevé pour l’es service propose

mariam
conseillere (France)
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

cest cool mais napporte pas de plus par rapport aux aplications deja dans le telephone

2,0 il y a 11 mois

Avantages :

cest cool mais napporte pas de plus par rapport aux aplications deja dans le telephone

Inconvénients :

pas tres utile dans mon cas napporte pas de grande chose

Réponse de l'équipe de FreshBooks

il y a 11 mois

Hey Mariam, thank you for taking the time to share your review of FreshBooks. I'm sorry to hear that FreshBooks didn't quite meet the requirements you had when looking at software for your business. If you wish to share any specific feedback on what features you are looking for within FreshBooks, our Support Team would be more than happy to take that feedback and pass it along to our Product Team on your behalf. You can find the contact details for our Support Team here: https://www.freshbooks.com/contact ^DM

Becky
Becky
Software Developer (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Online payment processing, personalization, and ease of use

5,0 il y a 3 semaines Nouveau

Commentaires : Billing clients and tracking spending is a breeze in Freshbooks. It takes little effort to learn and put into practice, and it can complete tasks quickly and efficiently. And the help desk is available whenever it is called for.

Avantages :

The user-friendliness of FreshBooks is undoubtedly its best feature. Generating and sending an invoice to a client is a breeze. This is made further easier by the fact that it can connect to other services you may already be utilizing.

Inconvénients :

The removal of the Tickets feature is the sole reason we haven't made FreshBooks our primary invoicing tool again. Previously, we would start a ticket in FreshBooks, handle it, and then turn it into an invoice.

Utilisateur vérifié
Consultant (Kenya)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great fit for any business with flexible plans

5,0 il y a 4 semaines Nouveau

Commentaires : Freshbooks is perfect for my business needs and I believe it could be a great fit for other businesses as well, especially those seeking an easy-to-use accounting solution with flexible plans that can grow along with their business needs

Avantages :

I have found that Freshbooks simplifies every financial transaction within my business's ecosystem. From budgeting to invoice tracking, FreshBooks enables me to make decisions faster at every step of the process. I appreciate how this unified system eliminates redundant tasks without compromising security or accuracy in data collection efforts. With its wealth of useful features packaged conveniently into one platform, it's no wonder why I rely on FreshBooks for my accounting needs. Additionally, the task lists enable me to accurately track time across projects and the automated payment reminders tailored to customers' preferences are a great help.

Inconvénients :

There are some drawbacks to using FreshBooks. For example, the software relies heavily on manual data entry, which can lead to potential human error. Additionally, the software can be quite complicated, which can quickly become overwhelming. Furthermore, I have noticed that FreshBooks self-updates frequently and without much user input, which means that some settings may be accidentally disabled or changed during one of these updates. In my view, managing all these risks can prove daunting for even the most experienced financial professional.

Nancy
President (É.-U.)
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Customer Support sank it for me

3,0 le mois dernier Nouveau

Commentaires : With improved customer support Freshbooks would be improved

Avantages :

Seems to be a good product. Easy transition from Quickbooks. Cost was better than quickbooks.

Inconvénients :

I had problems during the weekend and no customer support was available. My business was severely impacted

Réponse de l'équipe de FreshBooks

il y a 4 semaines

Hey Nancy, thank you for taking the time to share your review of FreshBooks. I have ensured that your feedback regarding weekend customer support has been raised to our team here. Should you have any additional feedback or anything you require assistance with, our Support Team is happy to help! You can find contact details in the Help page of your account or here: https://www.freshbooks.com/contact ^DM

Shayla
Shayla
Human Resources Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Freshbooks Track and manage expenses well

4,0 le mois dernier Nouveau

Commentaires : FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's accounting needs. In the beginning, it helped us save time by allowing us to automate a few procedures. Create polished invoices that will impress your customers in no time at all.

Avantages :

Through FreshBooks' Project and tracking function, monitoring project costs is a breeze. Using the Project feature makes billing a breeze. There is a clean design to the user interface that makes navigating swiftly and easily possible. It's possible to modify the categories of business expenses to meet specific requirements. Getting a copy to my accountants was a breeze.

Inconvénients :

As such, its capability in relation to ledgers falls short of what one may expect from a product designed for major corporations. The prior version of FreshBooks was more dependable than the current one, therefore the most recent update was a major setback for the program's reputation. The cost varies widely depending on the version you choose.

Utilisateur vérifié
Aid worker (Malawi)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Prompts timely payments

5,0 il y a 4 semaines Nouveau

Commentaires : It is a great tool for managing multi-currency transactions as well as boosting excellence in customer management and service.

Avantages :

The multi-currency support feature in Freshbooks allows me, as a user, to easily bill clients in their preferred currency which improves the overall customer experience and increases the likelihood of timely payments. The feature also eliminates the potential confusion or issues that may arise from billing clients in a currency they are not familiar with. Additionally, the customer management feature in Freshbooks is a valuable tool for managing client relationships, as it centralizes all clients' information, including contact information, payment history and invoice status, making it easy for me to manage my client relationships and ensure that I am providing excellent customer service. Additionally, it saves me time, as I can easily select the appropriate client from a list when creating an invoice, eliminating the need for manual entry.

Inconvénients :

Granted Freshbooks is a great tool for my freelancing and entrepreneurial needs. However, it has some downsides to it as well. One of the challenges I face is keeping track of exchange rates with the multi-currency support feature, especially when billing multiple clients in different currencies. Mainly because Freshbooks doesn't have a direct integration with currency exchange, I often have to manually convert the rates. Additionally, I find is the time it takes to set up the customer management feature, especially with a large number of existing clients.

Timerah
Accountant (Afrique du Sud)
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Freshbooks, easy accounting

5,0 il y a 2 mois Nouveau

Commentaires : Amazing software that makes all things accounting simple.

Avantages :

Freshbooks can we accessed from any device and even if we're working remotely from anywhere. Freshbooks is the ultimate accounting software.

Inconvénients :

For a small start up business,it is a little over priced but for our company it works out really great.

Laura
Laura
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

FreshBooks: An easy-to-use accounting solution with some limitations

5,0 il y a 2 semaines Nouveau

Commentaires : My time spent with FreshBooks has been quite satisfying. While this program has been great for me in terms of keeping track of spending and sending out invoices, it may not be well suited for larger businesses with more intricate accounting needs.

Avantages :

Being a current FreshBooks user, I can attest to the software's efficacy as a means to monitor spending and issue invoices to customers. For me, having the option to connect with other services like PayPal and Stripe has been a huge time saver, and the interface is really intuitive.

Inconvénients :

But I've also found that FreshBooks lacks some of the more sophisticated capabilities I need to run my firm. It's perfect for my simple bookkeeping needs, but it might not be the greatest choice for a bigger business with more intricate bookkeeping needs.

Paul
Owner (Canada)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great software for invoicing and accounting

5,0 il y a 2 mois Nouveau

Avantages :

Easy to set up reoccurring invoices and connect payment to my bank

Inconvénients :

Gets a little expensive when we have lots of clients

Tomas
Accountant (Tchéquie)
Utilisateur LinkedIn vérifié
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great value for what you pay.

4,0 le mois dernier Nouveau

Avantages :

Because of its simple invoicing and time tracking. I greatly appreciate Freshbooks. I was able to combine it with the Teamwork project management program so that more difficult projects that call for in-depth time monitoring against tasks and deadlines could be recorded there and then my time could be sent to Freshbooks. I can now accept all major payment cards thanks to Freshbooks' integration with my Paypal gateway.

Inconvénients :

This is a serious oversight on the part of the accounting department. If you're a Quickbooks user, you understand the value of double-entry bookkeeping, comprehensive reporting with punchouts, and an instant dashboard for profitability. With Freshbooks, this is not the situation. At year's end, you'll need an accountant to assist you. Due to its disbelief in a cash-based accounting system, ours had to be rebuilt.

Mohamed
Mohamed
Senior ICT Engineer - ICT Projects Manager (Arabie saoudite)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing App

4,0 il y a 2 mois Nouveau

Commentaires : It was a huge upgrade as we are dealing with different accounting systems and always suffering by END of each year but now it becomes much easier

Avantages :

Excellent for time-saving especially for the team. Now we can track and record all invoices

Inconvénients :

The app has the authority to be aligned automatically with your bank account and deduct the charges

Sara
Sara
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great accounting and invoicing software

4,0 il y a 8 mois

Commentaires : Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

Avantages :

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

Inconvénients :

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

Benjamin
Production Manager (É.-U.)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

FreshBooks is the best software I've used for my small business.

5,0 il y a 6 mois

Commentaires : FreshBooks is truly a joy to use. It helps keep my estimation and billing running smoothly, and makes it easy to process payments, and gives a lot of options to allow my clients to pay me in the way that works best for them. I love that you can track invoices from the moment you send them, and you can see when the client has viewed them, and even message the client right in the invoicing portal. I had used Quickbooks for years at another job I had, and also used it from time to time with my own businesses, but I was never happy with it. It was always clunky, slow, and glitchy, and was kind of on the basic side with it's features, or you had to pay another fee to add more features. I found FreshBooks through an ad, and gave their free trial a shot, and I was hooked from the start. the software is so responsive and easy to use, I don't believe I've ever had any kind of glitches or crashes while using it. The mobile app integrates perfectly with it, and keeps all the things I need on a regular basis at my finger tips. Any issues I've ever had, they support team was quick and efficient in helping me an answering my questions. Overall, FreshBooks is a wonderful company, and they make wonderful software that I thoroughly enjoy using.

Avantages :

I love how intuitive and easy it is to use. The invoicing, payment processing, and overall accounts receivable functions are so simple, yet powerful and allow me to accomplish everything I need to in that area. The support staff is wonderful and extremely responsive, and it just helps my one man operation run smoothly when it comes to the accounting.

Inconvénients :

So far I haven't found anything about the software that I don't like.

Chris
Owner (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Don't Waist Your Money on Any Other Accounting Software

5,0 il y a 2 ans

Commentaires : We struggled to find a solution that would allow us to easily track the time for multiple employees and make billing as simple as a couple of clicks. Most everything we used or tried required multiple systems that either didn't integrate at all or didn't integrate well, and required a lot of time to prep invoices and collect payments. Frehsbooks eliminated all of those issues and paid for itself in the first month.

Avantages :

It saves my team hours of time every month. It easy to manage clients, track subscriptions, track hours and send invoices. Oh and it makes taxes season a breeze! The milage tracking feature has saved me over thousands per year in taxes since they released it.

Inconvénients :

The only complaint I have with Freshbooks is the Expenses feature. It has the ability to connect to your bank account to automatically pull in your charges, however, it never stays connected to our bank and it becomes a hassle. But they are great about helping to resolve the issue when it happens.

Andreas
Andreas
Owner (Canada)
Télécommunications, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Freshbooks - Still one of the best billing systems around

5,0 il y a 3 ans

Commentaires : Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

Avantages :

Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

Inconvénients :

Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

Derek
Owner (É.-U.)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple Invoicing Solution for Small Business

5,0 il y a 2 ans

Commentaires : I've been extremely happy with Freshbooks so far. It has certainly reduced the amount of time I spend doing my time tracking, invoicing and accounting. Tracking expenses throughout the year makes it easy for my tax professional to "do his thing" in regards to reporting and deductions.

Avantages :

I primarily use this software for tracking time against clients, for everything from larger projects to simple one-off tasks. It's incredibly easy to start the timer, associate it with the client/project, then stop the timer when the session/job is complete. On the first of the month, I can quickly generate and send invoices for each client based on the time tracked. Clients can then pay by check or online, and I can mark invoices as paid after the payments are reconciled by my bank. The automated invoice reminders have helped collect money I'd otherwise be chasing down.

Inconvénients :

Wish there were some additional follow-up/reminder options. Some of my clients need more than 3 reminders, sometimes. I also find it somewhat confusing doing the reconciling, as not marking transfer/expenses properly can do funny things to the ledgers (although the reports make it pretty easy to go back and fix).