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Plateforme de marketing numérique complète conçue pour les agences de marketing
The capabilities that I appreciate most on Active Demand are the list filterting email developer/editor.
It lacks functionality in some key areas, most notably: lacking an undo button, a clunky landing page builder, and no mainstream CRM integrations that I know of (i.e. Salesforce).
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Une solution de Marketing très sympa
Avantages :
Ce que j'aime le plus chez ActiveDEMAND, c'est sa facilité d'utilisation à travers ses multiples fonctionnalités. Il permet l'automatisation du Marketing, sa gestion et son analyse. Il permet également de faire des publicités par mail très bénéfiques.
Inconvénients :
Le prix de ActiveDEMAND peut être comparable à une application gratuite.
ActiveDEMAND : Une plateforme Marketing
Avantages :
Conçu spécialement pour les agences de marketing, ActiveDEMAND est un outil très facile d'utilisation que j'ai jamais rencontré. Très efficace et fiable, il nous permet la gestion et l'analyse du Marketing ainsi que la publicité par e-mail. Son expérience a été rentable pour notre entreprise , car c'est utilisable sur mobile. Très très recommandable.
Inconvénients :
Avec son prix toutefois imbattable, ActiveDEMAND, présente une multitudes de fonctionnalités et intégrable à d'autres réseaux sociaux te Site Internet très bénéfices.
Un logiciel de marketing
Avantages :
ActiveDemand est un logiciel de gestion de marketing dans les entreprises. Il permet de gérer le suivi, l'automatisation et l'évolution du plan marketing de l'entreprise.
Inconvénients :
Il y a par moment quelques difficultés a cerner les fonctionnalités du logiciel.
Réponse de l'équipe de ActiveDEMAND
l’année dernière
Hi Oluwa, Thank you for your review. We noticed you have not utilized our customer support and if you are having difficulty understanding some of the functionality they are very helpful. Thanks again for your feedback! The ActiveDEMAND Team
Un excellent logiciel de marketing
Commentaires : J'ai une meilleure expérience avec ActiveDEMAND en matière de marketing grâce à ses multiples fonctionnalités très innovantes. Je le recommande
Avantages :
C'est un logiciel très facile à utiliser. Très efficace et fiable, il permet une automatisation du marketing, publicité par e-mail ainsi que le marketing mobile.
Inconvénients :
C'est un logiciel très facile et parfait dans son ensemble
Customer for 3 years
Avantages :
Active Demand is a great tool and can do a lot, probobly even more than I know.
Inconvénients :
I find it hard to navigate the pages and set up the campaigns. When we had a full-time marketing person it made it eaier because they did it.
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Hi Ryan, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve - and that includes usability. May I recommend our personal trainer tool for your difficulty setting up campaigns? On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform. Thank you again for choosing ActiveDEMAND as your marketing automation software.
Alternatives envisagées précédemment :
Great Price, Great Product, Lots of Features That Can Be Confusing to Setup
Commentaires : Overall I like that ActiveDemand allows me to get a pulse on website analytics, call tracking, and email marketing performance all in one place, and that I can manage all three from one place as well. This is a huge time savings working for an advertising agency with multiple clients. It makes reporting so much easier, especially since it integreates with many third party CRMs for full ROI tracking.
Avantages :
I love that ActiveDemand integrates Google Analytics, Call Tracking, and email marketing all into one platform so that I don't have to login to multiple different platforms to get a handle on how campaigns are performing. It also integreates with PipeDrive and other CRMs easily for full ROI tracking.
Inconvénients :
ActiveDemand has all the features you could want from a marketing automation platform; however, I sometimes feel it's a "jack of all trades, master of none." The UI can be confusing because it does integrate so many different things, and I feel like I have to chat with support often to figure out what I need to do. Also, they push updates sometimes that change your previous settings and you won't know until it becomes an issue.
Réponse de l'équipe de ActiveDEMAND
il y a 4 ans
Hi Kristina, Thanks for taking the time to leave us a review! We appreciate the positive comments and also your insights about where we need to improve. ActiveDEMAND is a very powerful system with a lot of features, and as such there is a bit of a learning curve. As you know, we take a full contact approach to helping our clients succeed with the platform. We are always looking for ways to improve so thank you again!
Might be great software, but...
Avantages :
It provides us with email marketing analytics and helps us understand contact rating in our engagement model.
Inconvénients :
I'm not an Admin of this system. I'm just a user. We have it hooked up to our CRM, which is where I spend most of my time. My opinion is that this might be great software for someone who is an admin trying to track analytics for a big company, but we are small and when we hooked this thing up to our CRM, there were a number of things that were either over-looked by the ActiveDemand Implementation Consulting team or my company cheaped out and didn't want to spend the necessary money that was required to make this thing work right... so, in the end, it's screwed up a bunch of my CRM data and I've been spending a bunch of time stumbling across bad data and duplicates then need to be removed, merged, including contacts who get re-mapped to other account owners or even the wrong account! Additionally, there are a ton of meaningless data entries now gumming up the running history in my CRM so that it's near impossible for me to find my last meeting notes... It's been a mess, so we had to delete a bunch of those system automated data entry notes in the CRM history, as well, and then turned off ALL live connection to CRM and do a simple "Post to CRM" from ActiveDemand and I'm a happy camper, again. Also, the Chrome extension runs too much interference on my processor when I am doing other research or hitting other web sites. Caching like crazy until I turned off the extension.
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Hi Jeff, Thank you for the honest feedback. One of the main reasons people choose ActiveDEMAND is our deep integration with CRMs. There is a lot of information that can pass between ActiveDEMAND and the CRM and back again, thus it does require planning to ensure the integration is meeting the business requirements. Turning everything on and pushing everything ActiveDEMAND has into the CRM is technically possible, but not recommended. Sales people need information, not data. Most people are not used to having the capability of driving so much information into the CRM (like we provide) ... someone thought it would be useful to get EVERYTHING into the CRM (like ice cream, a little is great, a lot must be AWESOME!) which caused your early issues. We do not charge for CRM integration services, our consultants are always available to review an integration. Please take advantage of our exceptional support staff, we are here to help. The ActiveDEMAND team.
Good software for small businesses
Commentaires : It's been a good experience for smaller businesses. It's given us more data regarding prospects. I would call it a starter point for anyone interested in marketing automation.
Avantages :
The visitor tracking is robust and provides much more data than similar tools. You can get the full visitor history for every organization who visits the site.
Inconvénients :
The software is cumbersome and slow. It often takes several minutes to run a report. Compared to similar software, the automations are overly complex and not as feature-rich.
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi, Thanks for your feedback. We appreciate your comments and use them to improve the user experience with ActiveDEMAND.
Good product but lacking good UX
Commentaires : Active Demand provides great value to our clients, however the interface is not intuitive and hard to use and set up.
Avantages :
The reports that you are able to generate to automatically send
Inconvénients :
The interface is not intuitive and UX is not great. It takes a long time to figure out how to do anything
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Hello, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform. Thanks again for choosing ActiveDEMAND as your marketing automation platform.
Overpriced, Bare Bones Lead Automation Tool
Commentaires : We stopped using ActiveDEMAND after a year of frustration and futility. They are good people with an inferior product that lacks a strong customer experience for both the reseller and end user.
Avantages :
The potential is high for ActiveDemand. It presents itself as a total marketing solution. It offers phone tracking, automated email services, and white label customer interfaces.
Inconvénients :
The platform isn't customer friendly. The GUI is very clumsy and not intuitive. There aren't enough templates to really jumpstart a robust campaign. Customer support is slow to respond and lacks online support documentation to help. The cost is comparable to competing platforms that offer better interfaces, stronger customer support, and more templates.
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Thank you for giving your honest feedback. As it has been a while since you were an ActiveDEMAND client, you may be interested to know that we now have a full marketing stack. From appointment scheduling, drip campaigns, dynamic website content, popups and so much more. As well we now have a fully integrated in app personal trainer and support in several languages. You may want to consider re-introducing yourself to the platform
Inexpensive call tracking platform
Commentaires : I use this for multiple clients to get inexpensive trackable phone numbers and it does the job
Avantages :
I chose activedemand because it was the least expensive phone call tracking tool that worked with Google analytics.
Inconvénients :
The interface for reviewing the calls could be a little more user friendly, and I wish it integrated better with my digital marketing platform, agency analytics.
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi Alex, Thanks for taking a moment to review ActiveDEMAND's call tracking tool. We are happy you are finding value and we appreciate your feedback about the interface. We are constantly working to improve ActiveDEMAND and will continue to work to make our UI user friendly. Thanks again for the comments!
Love ActiveDemand for our medium sized business
Commentaires : I love it! We changed email providers but came back because it is the best
Avantages :
It's so easy to use and allows me to plan campaigns efficiently
Inconvénients :
I wish there was more drag and drop options and video compatibility
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Hi Danielle, Thank you for the positive comments and taking the time to send them! We are thrilled to have you back with ActiveDEMAND. And we take your suggestions to heart as we continuously improve our software. Thanks again! The ActiveDEMAND team
Great source of insight
Commentaires : Value for the price is great, I recommend this platform for call tracking!
Avantages :
I primarely use ActiveDemand for call tracking. This is really useful to identify from witch paid campaign the calls are emerging from and to know where to put the marketing money.
Inconvénients :
It's a bit tricky to get around at first and to connect with Google Ads, you need to know how to code it.
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Thanks for taking a moment to review Louis-Paul. Your feedback helps us improve our platform so your comments are appreciated. We are happy you are getting value from ActiveDEMAND call tracking. And as always, if you need help with any of our other features, our friendly support team is ready to help.
Great solution!
Avantages :
The reporting is great. It gives me everything I need.
Inconvénients :
That it doesn't integrate with other meeting software solutions.
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi Chaun, Thanks for taking the time to leave us some feedback. We are happy to hear that you are pleased you are seeing value with ActiveDEMAND. As we continue to grow and improve we will endeavor to align our software to offer our users the most value. Thanks again!
Not extremely user friendly but a powerful tool
Avantages :
The main reason why we have chosen to work with ActiveDemand is that it can sync with other programs (in our case our sales system). Therefore it can track lots of data and we can sync it two ways.
Inconvénients :
It's not always the most user-friendly software but when you know how to work with it, there's a lot possible.
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi Dominique, Thank you for taking the time to review ActiveDEMAND. We appreciate the feedback and use it to improve our software. We understand there is a lot to learn with our tool and we are constantly looking for ways to make learning barrier-free (ie. our support portal, CEO chat webinars etc). But our live support team is fantastic if you get stuck so please reach out to them. They are happy to help! Thanks again for using ActiveDEMAND.
Seamless Integration with our CRM
Avantages :
Two things stand out about activeDEMAND: 1. They are the only marketing automation fotware that integrates seamlessly with our CRM, PipelineDeals. Because the software includes the functionality we were looking for and the price is reasonable, the decision to choose it over others was a no brainer 2. The support is fantastic. I'm not the most technical person but I had no problem setting up and integrating activeDEMAND to our CRM, mostly due to the super quick and detailed response from the support team whenever I had any questions.
Inconvénients :
I don't have any huge complaints, but some of the features that use their own algorithms (like reply detection) don't work 100% of the time so I've decided not to use them. The interface and templates could also use some updating. This software was clearly designed by an engineer, which has it's pros and cons!
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi Zeke, Thank you for the review! We are happy ActiveDEMAND is providing value to you and your company. And we have to agree - our support team is the best!
A lot of functionality under 1 roof
Avantages :
How many different things it did to reduce the amount of software needed.
Inconvénients :
The learning curve is steep and it is often very hard to figure out how to do some things that seem like they should be fairly simple. Even the staff has a hard time agreeing if or how some things can be done.
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi Matt, Thanks for taking the time to provide feedback for our software. We understand there is a bit of a learning curve as it is a very robust platform. Because it is so in-depth our support team is constantly learning with the goal of serving our users better. We will continue to work on our processes and improve. Thanks again for the feedback!
Exactly as much as we need
Commentaires : ActiveDemand allows us to seamlessly manage our social media and email campaigns.
Avantages :
The features are complete and easy to understand. There are good integrations and sufficient APIs to allow for custom integrations if we wished. Great support.
Inconvénients :
The UI is not super intuitive. There are a few features that are undocumented and were only uncovered upon asking support.
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Hi Jason, Thanks for taking a moment to comment on ActiveDEMAND. Your feedback helps us improve our software. And we have been working on our UI and increasing our documentation for our features - and will continue to do so. Thanks again!
Great automation tool
Avantages :
ActiveDemand provides a lot of the digital tools for modern marketing. I love having everything in one place and pulling all the different report options to show ROI.
Inconvénients :
No system is a perfect solution, but the help portal and support teams are quick to help, diagnose and provide solutions so our marketing campaigns don’t suffer.
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Hi Katie, Thank you for taking a moment to review ActiveDEMAND and for the positive comments. We appreciate all feedback and use it to constantly be improving. Thanks again! The Crew at ActiveDEMAND
Making the Most of AD
Avantages :
The product has excellent features and capability
Inconvénients :
A certain number of the features require inside knowledge to understand
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi Matt, Thank you for taking the time to review ActiveDEMAND. We know that because ActiveDEMAND is so feature-robust that it can take time to learn. We have created (and continue to create) support articles, how-to videos, and other learning material to help understand the more difficult features. And as always, our fantastic support staff is always ready to help with any question or issue. Thanks again!
ActiveDemand is a Great Marketing Tool
Avantages :
The product is a very powerful tool for us in our marketing effort. It's really easy to setup email campaigns and focus on our customer contacts and generating new leads. We've learned a lot from ActiveDemand about marketing and what our customers are looking for from our website.
Inconvénients :
Because it is such a robust package, there is a learning curve involved with it. The staff at ActiveDemand are quick to help and provide the tools we need. They are very patient and really easy to work with. There have been a lot of things we have wanted in the software that they submit to their development team to get done for us. It's really nice to see a company focusing on constantly improving their products.
Challenging and fun!
Commentaires : Automated marketing. Saves a lot of time and we are able to keep in contact with our customers better.
Avantages :
All of the functionality and the ability to build custom work-flows/campaigns. There are pre-built templates that have been very helpful and the support staff has been amazing.
Inconvénients :
There is a bit of a learning curve and some features are a little difficult to understand. Sometimes there seems to be a bit of a disconnect with the PipeDrive web hook.
Réponse de l'équipe de ActiveDEMAND
il y a 7 ans
Hi Jorgen, Thank you for your review of ActiveDEMAND. Your insight and comments are appreciated. We are happy you are finding the platform fun. Feedback is always welcome. Thanks again!
Solid but not Great
Commentaires : Overall I was pleased with our experience with ActiveDemand our company just decided to move in a different direction
Avantages :
Easy to understand software and features
Inconvénients :
Lacked the robustness of many of its competitors in the space
Réponse de l'équipe de ActiveDEMAND
il y a 5 ans
Hi Steven, Thank you for your feedback. We appreciate any opportunity to improve our software and your comments help us do that. We continue to update and improve to make ActiveDEMAND the best marketing automation software available.
Touch of PM and CRM
Avantages :
You are able to follow up on potential sales and clients in one easy place.
Inconvénients :
I wish that it could integrate with contacts
Réponse de l'équipe de ActiveDEMAND
il y a 6 ans
Hi Sabrina, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve and take your comments into consideration for future updates. The ActiveDEMAND Crew
Has all the features I need but not very intuitive
Avantages :
Automatic email system. Setting up emails ahead of time and knowing they will send with no problem. I also like that it integrates with pipedrive
Inconvénients :
How difficult it is to navigate. I feel like you have to be a coder to full know how to utilize this software. I also want to be able to see when someone receives and email (in pipedrive)
Réponse de l'équipe de ActiveDEMAND
il y a 7 ans
Thank you for your comments. All email activity is visible directly in Pipedrive. Email Open, Email Sent, Email link click, even Asset Download are default activities that are posted directly into Pipedrive