Avis clients sur Thought Industries

I love using this software! Robus functionality with easily customizable settings.

Avantages :

It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Inconvénients :

The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

Superior usability at a realistic cost!

Commentaires : Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

Avantages :

I am attracted to the modern, sleek design of the platform, as well as the ease of integration.

Inconvénients :

I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users.

A lot of potential, but not ready for the big leagues

Avantages :

Focus on customer training, whereas most learning platforms are primarily for HR and internal training. Thought Industries is built to distribute (and sell) training to customers. Also great features for Panoramas, or customized environments for specific customers.

Inconvénients :

I feel they struggle with usability and flexibility. It's one of the clumsiest CMS's I've worked in as a developer, and feels like they're figuring out how to build this system as they go. That's a bit frustrating when you're building customer-facing content... UI and UX are critical, and they are lacking here. Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. We've faced significant issues with compliance, payment, and legal issues outside of the US.

A Growing Product With Lots of Potential

Commentaires : We have grown with TI. They do a good job of trying to meet us where we are.

Avantages :

I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant.

Inconvénients :

We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot.

As we near full launch of our school...

Commentaires : Overall, my experience with Thought Industries has been extremely positive. It is a fun project to get off the ground, and we're looking forward to a full launch of our school in Q1 2022. Our beta periods and smaller launches have gone very well so far.

Avantages :

I have found the overall school configuration and course authoring easy to use. There are many ways to customize the learner's experience. The people at Thought Industries are great to partner with, especially [SENSITIVE CONTENT]. She helped our team navigate all the parts to get our school up and running. Additionally the support team members I've encountered [SENSITIVE CONTENT] are very thorough, with quick replies & recorded video explanations. The Office Hours and the academy are great resources for learning the platform.

Inconvénients :

The reporting continues to evolve, and I appreciate that movement forward. However, understanding how the report "dimensions" match up with the fields of the platform is not always clear, as different wording is used. So that takes a bit of trial and error. Additionally, I wish there was more ability to target messaging to different Panoramas at the page and course detail sidebar levels. Finally, the learning paths could benefit from more customization options.

Leaves much to be desired

Commentaires : We haven't realised any benefits as yet, but we have realised there is extra software and API integrations we need to make, to get this to a position where it comfortably meets our requirements or even just in as good as position as what we left behind. The support you get and the desire to improve Ti with feedback and solutions is lackluster, it comes across that Ti do not want to listen or help find solutions. They are also reluctant for anyone to contact them.

Avantages :

The best part of the solution so far is the progress bar which includes the items which learners need to progress to complete their course.

Inconvénients :

The software leaves much to be desired. We switched from an old provider to this solution but it's unfortunately been a backward step. The UI is dreadful, clunky and not intuative. There's a lack of features on the platform. The reporting that you can get out of this platform is pretty poor too. Nothing comes easy with this solution.

Great LMS with much functionality and always improving!

Commentaires : We are utilizing the platform to deliver eClasses as well as a digital version of our printed products. The two business models use different access methods and TI is always willing to work with us to find solutions, and/or scope our needs. They are very responsive to support inquiries, and are always eager to help us solve our business issues. They are a great partner and great to work with!

Avantages :

I appreciate TI's willingness to work with us to scope on our needs to accommodate our two very different business models. I also like that the platform has a lot of very robust functionality, yet still very easy to use.

Inconvénients :

The reporting leaves something to be desired. Although there is a lot of data available, the dashboards are not intuitive, and using a date range doesn't change some of the data. Like number of users is always the same, no matter what the data range is. There is also a lot of usable data that is not surfaced in any of the available reports. Reporting can tend to be a manual and tedious process. Also, there needs to be more granularity with the role permissions, or the ability to toggle functionality on and off for certain roles. I hope is that they invest development in a better content management system. My only other gripe is that you can't delete learners (only disable them).

Love Thought Industries

Commentaires : From day 1, I've been incredibly impressed with TI, their platform, and their customer support. There was a bit of a learning curve to navigate through the admin side and understand all of the functionality, but how else would you engrain in the trenches of such a robust eLearning hosted experience. And their Voice of the Customer process for submitting real-time feedback and product improvements is awesome! Their customer support is unmatched and always ready to dive in and find solutions to my errors or admin requests.

Avantages :

The TI Platform has such a myriad of page types and lesson functionality that we keep our learners entertained and progressing while tackling the tough concepts of accounting and finance.

Inconvénients :

The reporting functionality is improving, which I like. At first, I was generating custom reports as requested by clients, and it seemed like the most basic of information regarding learner progress was overlooked. Clients wanted to know percentage completion by learner within each course, rather than the basic reporting fields of "Started" and "Completed" which were so black and white. I believe the dev team is working on making this reporting more mainstream and I'm encouraged by that.

Great professional development product

Commentaires : We are very happy with the platform and our relationship with the company.

Avantages :

The best part of TI is the variety of page styles. The platform features more than 25 different page types and they are all highly interactive. This creates a very engaged asynchronous environment. Also very pleased with the ADA compliance features and mobile friendly formatting.

Inconvénients :

The analytics and direct email functions have room for improvement. Some segmenting and automation is difficult to accomplish.

Intuitive and Attractive

Commentaires : The onboarding process could be bumpy at times, but I think as Thought Industries has grown they have improved based on customer feedback. They are also very quick at answering small technical questions as well as larger scale ones.

Avantages :

I really enjoy the native authoring tools- these allow someone who is new to online learning to be creative, while also providing a format/guide to follow. The catalog also is really clean and easy to navigate.

Inconvénients :

I would like more information on all updates, even if they are not considered major ones. Besides that there is nothing major with the platform. There have been times we would have liked other capabilities, but that would be the case with any platform.

A platform with a lot of possibilities

Commentaires : Tedious. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. Some things we need just aren't available in the system and we were told otherwise when we went to purchase it at the beginning.

Avantages :

We appreciated the help from our TI contacts and all the ways you can make your learning platform/learning path unique for your company. The wistia app was very helpful in uploading/storing and moving videos over to the TI platform. Visually the program looks very nice.

Inconvénients :

I am not the main purchaser of this program, but I believe my boss was misled by a TI salesmen about what the TI platform was capable of when he agreed to purchase it. I do not know if it is the best platform for our type of content, but our TI contacts did their best to try and help us put our content in the system and display it in a way that made sense. The system is very complicated. A lot of clicking on the back end to design and add content and create learning paths. The group upload CVS did not work at all for us and was incredibly difficult to use. I had to code it in another program to upload a group of 80+ after trying and failing several times. There are so many features, but they become difficult to use, understand, and employ correctly.

Not as User Friendly as we would like it to be

Commentaires : I

Avantages :

It does a good job at logging training for individuals. The ability for participants to enroll and pay online lessens my workload compared to processing PO's. Individuals have 24-hour access to their training records and certificates.

Inconvénients :

I do not find it particularly user friendly. It has taken a long time to learn all the steps in completing a task. It seems hard for our users to understand and use the system as well. I get complaints almost daily about it. It's even hard for those within our organization to use. I do frequent training with other employees to help them use the system. Thought Industries has been quick to respond when we do have issues with the software not working correctly. We are having a major issue right now and they are working on it.

Thought Industries LMS

Commentaires : We have been happy with the software and they have helped us grow as a company. Their customer services is very responsive and the account management team has been much more helpful in the past year.

Avantages :

The simplicity of adding and deploying our courses as well as managing users.

Inconvénients :

The reporting is lacking and it is difficult to customize user reporting.

Thought Industries: From a Customer Perspective

Commentaires : Overall, Ti has been great to work with. Even though they are a newer company learning their way around the systems they have been very helpful. Our customers are very happy with the new capabilities that Ti offers.

Avantages :

I enjoy Ti's user-friendliness and appeal to the customer's eye. We utilize their platform for outward facing customers and it is very easy for first-time users to use as well as easy to navigate throughout the CMS and LMS. I enjoy the modern look and feel.

Inconvénients :

There are several hickups utilizing Ti for all of the capabilities that we need it for. Unfortunately, everything is not 100% customizable but by submitting several requests we have been able to update the system for better use of our mission and company.

eLearning

Commentaires : Overall: Greatly satisfied with my experience.

Avantages :

The biggest pro of this product is the customer service. T.I really goes above for their clients.

Inconvénients :

The inability to track user completion at the section level. As of now, we are only able to track if a user completes the entire course. We are unable to determine what sections the user completed if the course has not been completed. We are working with T.I to fix this (another example of their great customer service).

LMS

Commentaires : We have built a quite extensive learning management system and are expanding our offerings daily.

Avantages :

Very user friendly. Most options for content require the same steps so relatively easy to transition to a different way of building content.

Inconvénients :

When an update is pushed out, some features are moved around and not easily found. Some settings are disabled when an update is released.

Taking our e-learning to the next level!

Commentaires : At various times I have compared our switch to Thought Industries with going from a bike to a car, or switching from using a card catalog at the library to having google in your pocket. It really has been a huge leap forward for us.

Avantages :

The biggest pro has to be course authoring. The built in features are robust and easy to use.

Inconvénients :

The reporting could be better, but I believe they are working on updates now.

TI Overview

Commentaires : Absorb, SkillJar, and LearnUpon

Avantages :

The platform is very flexible in it's offerings. The product is specializes in deliver customer education unlike many other LMSs that are focused on internal training.

Inconvénients :

For new users some of the functionality was not obvious. Reporting was overly complicated to figure out for simple tasks.

Just started

Commentaires : It has been good so far, but we are still starting out.

Avantages :

We just started to use this last year, so far it does what we what. We are still trying to figure out everything we can do with it.

Inconvénients :

We have found ourselves requesting a lot of new functions to help our users. I feel like there is a user or admin and not a lot in between. We need managers that can see and certain things but locked out from others. They do have some of this but not what we want, mostly in the reporting section.

Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support

Avantages :

The platform is very easy to use. There are several page types which helps to create engaging courses, that are not static and boring

Inconvénients :

A few page types (recipe for example) can only be used for recipes. I would like to be able to customize this for use in trainings that require step by step instructions

TI Foundational Review

Commentaires : We have a 10,000+ user base and needed to quickly and easily migrate/ courses from Moodle. TI is easy to work with and they got us set up with minimal pain. We needed to improve the end user experience and reduce the pain points transitioning from a legacy LMS to a new LMS. Our launch was very successful and we have received great end user feedback.

Avantages :

Ease of setup and use. Intuitive navigation. UI/UX.

Inconvénients :

Needs more functionality and less linear navigation. More robust data analytics and reporting. Ability to export all data to data warehouse.

Using platform for a year to deploy training for our clients.

Avantages :

Course development is easily accompished without coding. Courses are easy to navigate from learner perspective.

Inconvénients :

Back office administration features seem to be an afterthought. Simple things such as sorting client lists aplhabetically or resetting student progress isn't possible with the current release. Many questions to product support are interpreted as a request for additional instructional design consulting hours.

Wide range of features

Avantages :

TI provides a lot of options both on our end to build courses as well as for our clients to manage their users.

Inconvénients :

The site can be confusing to navigate at times.

Everything our company was looking for!

Avantages :

Thought Industries was able to cover everything our company was seeking to use the software for.

Inconvénients :

As of right now there have not been any negative feedback from using this software

Good experience

Commentaires : It helped me to try something new and get an overall overview about the processes

Avantages :

nice too look at easy to use nice design

Inconvénients :

sometimes confusing hard to find important information immedeately