After 3 years, still great for me

Publié le 17/07/2015
Garry E.
Technical Sales Manager
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I have used smtpprovidor for 3 years now. It has served us well and generated us at least 50% of our new business. I send only 5000 emails every two weeks, normally without error. With every SMTP service provider there will be some issues, it's how you resolve them. Blacklisting or technical issues will arise from time to time. I simply use the online chat to resolve any problems. There is always someone there at all hours ready to help you. The advisors are always very polite and helpful and will normally resolve any issues within 10-30 minutes, depending on the problem. I would not hesitate in recommending SMTPProvider to anyone. Fantastic price, great product & backed up by an excellent professional service.

Good product. Great customer service!

Publié le 20/06/2015
Alexandra L.
Operations Manager
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I have used many different providers before but SMTPProvider is the best one thus far. The customer service is so easy to contact and easy to talk to. So far, i have not encountered any problems with them. As a client I was able to test their software with ease. Throughout the whole testing phase, the customer service was very helpful. When we finally became a paying customer, we had ZERO PROBLEMS. I am so glad to have chosen SMTPProvider and I hope they keep up the great work.

SMTPProvider offers great service & support

Publié le 25/07/2015
Pablo R.
CTO
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I recently tried SMTPProvider and I got great results and support. I needed some specific configurations on my DKIM and SPF settings and got great answers from the support team (Avi). They solved my requests and provided accurate responses. I will recomend SMTPProvider to my customers and partners. The only cons I would mention is that the UI needs to add some small features, like password reset for additional accounts and SPF / DKIM validation.

Great Company, Great People

Publié le 06/08/2015
Steve S.
Private
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I have been with this company for about 8 months now and they are on point! They will not only respond to their live chat 24/7, they also offer support. I had one issue with delivery and it was on my side. Avi walked me through troubleshooting MY software and was a pleasure to work with. BOTTOMLINE: These guys rock!!!

Réponse de l'éditeur

envoyé par SMTP Provider le 05/12/2016

Hello Steve,
Thank you so much for your appreciation.

Beware the 1 month cancellation - even if you are testing!

Publié le 23/08/2018
Grant F.
CEO
Télécommunications, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: was initially good service when trying to get the sale, then handed over to account manager and wasn't great - test didn't work for us, but then found out we were locked into another month cancellation period.

Inconvénients: cost us some amount to send 6 emails so wouldn't recommend

Good Support, Friendly Service

Publié le 01/06/2015
Frank S.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: The SMTPProvider is a reliable email provider with good and friendly support, we send our newsletters using their service and satisfied with delivery rate as well as happy with their assistance.

Réponse de l'éditeur

envoyé par SMTP Provider le 01/06/2015

Hello Frank,
Thanks for your review. We are glad to fulfill your requirement.

Perfect Customer Service

Publié le 08/06/2015
Paul R.
Sales Consultant
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Customer service are very quick in resolving the problem and prompt solution to the inquiry. Perfect in assisting everything. Made everything very easy because they help from start to finish.

i need unlimited SMTP

Publié le 03/12/2016
Efex O.
Provenance de l'utilisateur 
2/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix

Commentaires: i want to buy your product SMTPProvider but i have perfect-money to make my payment
is this service unlimited

Réponse de l'éditeur

envoyé par SMTP Provider le 05/12/2016

Hello Efex,
Thanks for your query. Please come to SMTPProvider.com website Live Chat. We are 24/7 available to assist you.