En savoir plus sur Feedbackly

Suite de rétroaction tout-en-un avec distribution omnicanale, personnalisation visuelle et création d'enquêtes tout au long du parcours client.

En savoir plus sur Feedbackly

Avantages :

Easy to attach media portal for photos. Easy to obtain feedback on media.

Inconvénients :

Website was a little bit difficult to skim through.

Feedbackly - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,0
Fonctionnalités
4,2
Rapport qualité-prix
3,9

Probabilité de recommander le produit

7,9/10

Feedbackly a reçu une note globale de 4,2 étoiles sur 5 d'après 34 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (34)

Utilisateur vérifié
Founder (Pakistan)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Customer feedback collection made easy

5,0 il y a 4 ans

Avantages :

Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool. You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet. You can collect feedback from multiple channels including text, email, website, and more. It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).

Inconvénients :

Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.

Réponse de l'équipe de Feedbackly

il y a 8 mois

Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.

Shahrul
Shahrul
Information Technology Assistant (Malaisie)
Utilisateur LinkedIn vérifié
Services financiers, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great platform for collecting customer and employee feedback

4,0 il y a 8 mois

Avantages :

Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.

Inconvénients :

The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.

Réponse de l'équipe de Feedbackly

il y a 8 mois

Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at info@feedbackly.com with any further suggestions or thoughts.

joshua
joshua
inside account manager (É.-U.)
, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use and great to have.

3,0 il y a 4 ans

Commentaires : more insight into customer info

Avantages :

Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.

Ziad
CIO (Liban)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I had a great experience throughout the entire process of buying and using the software

5,0 il y a 4 ans

Avantages :

Very easy to use and track all my sales and expenses with one single interface. Moreover, everything is uploaded and stored in the cloud. Perfect for me.

Inconvénients :

Sometimes integration with other software or systems is hectic 1. Large upfront costs 2. Potentially lengthy integration periods 3. Upgrades can be costly and lead to implementation problems

Utilisateur vérifié
Data Center Consultant (Suède)
Utilisateur LinkedIn vérifié
Banque, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Exprience

5,0 il y a 4 ans

Avantages :

Compare as a single pane; Find a new software; good looking; review optimized; good choice; UI stylish;

Inconvénients :

not bad but directory of software should goes update and dynamical, categorization should better; Thanks

Ben
Roumanie
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Feedbackly

5,0 il y a 5 ans

Commentaires : Feedbackly is a great survey widget that gets the job done. You can benefit from many features such as creating and triggering automated instant upsell offers based on the feedback given and the price is also acceptable. It is easy to use and very efficient. I personally find it very useful when it comes to getting feedback from customers and managing it.

Andrej
Andrej
Business Development and Sales Manager (Slovénie)
Utilisateur LinkedIn vérifié
, 51-200 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

O.k.

3,0 il y a 4 ans

Avantages :

Easy to use. Web interface. Installation Saas as well as Web. I also like statistics and grafs.

Inconvénients :

Colours of main menus and other drop down menus. Mobile application could be much better.

Aparna
Aparna
Executive (Inde)
Utilisateur LinkedIn vérifié
Banque, 51-200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Customer Feedback

4,0 il y a 3 ans

Avantages :

Collecting feedback of customers are very much time consuming. Feedbackly has the best solution with user friendly interference.

Inconvénients :

Pricing is not officially displayed on there website.

Aymen
Aymen
Technical Consultant Level II (Arabie saoudite)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Normal Experience

4,0 il y a 4 ans

Commentaires : really its a very good solution it helps me to get a very good visibility about the different software solution

Avantages :

Quality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers

Inconvénients :

Response time : for me it take a long time to show me what i need i tried it from different devices but always the same status

Utilisateur vérifié
SAP HANA CONSULTANT (Kenya)
Utilisateur LinkedIn vérifié
, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The software is easy to use, customer-centered with high-level dashboards.

4,0 il y a 4 ans

Commentaires : Customer insight focus

Avantages :

The analytic model dashboards in a user centered great interface. This enhances customer data digestion for decisions on the nature of improvements.

Inconvénients :

The softaware in its entirely is a heavy in loading over the browser. I use firefox and my speeds are over 60MBps and it takes time to load.

Alexey
Sysadmin (Russie)
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

best substitute for late google reader; vital part of my daily life, main source of general info

4,0 il y a 4 ans

Commentaires : all news in one place; ability to save interesting posts for later; instant "what is new" for many feeds like Livejournals

Avantages :

Speed of interface and updates, kbd shortcuts, ability to filter out Justin Bieber from news feed, general reliability

Inconvénients :

Nothing of great importance. Some bugs with keyboard navigation ('J' sometimes jumps to the end of the feed, in "Read Later" it is off by several headings etc); liked articles are hard to filter by tags (and hard to search, and impossible to export) etc

Ashley
Technical Advisor (É.-U.)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

I use Capterra quite often and is always a huge help.

4,0 il y a 4 ans

Commentaires : Understanding the pros and cons of different software options and understanding what each has to offer.

Avantages :

I like the fact that it gives the pros and cons of the various software options we are looking at and provides a good summary of the products.

Inconvénients :

The only thing that I would really write as a con is that sometimes when looking for a particular type of software, there are often times so many pages of results that it can be kind of difficult to read through each of the options.

Eric
IAM (É.-U.)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

very easy to use

4,0 il y a 3 ans

Avantages :

Capturing information on what customer's are thinking and feeling is extremely easy, and makes my job 50 times more productive.

Inconvénients :

the search/directory is convoluted and can be a pain to navigate through.

Johnson
Certified Trainer (Malaisie)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Get customers' feedback task done within hours rather than days

4,0 il y a 3 ans

Avantages :

Very easy to create a survey and can get the feedback through web or email. Logic flow in designing the survey questions make it more relevant when study the data. Ready to use report on feedback collected.

Inconvénients :

It will be wonderful if it is able to exclude or filter out some of the users feedback while doing analysis.

atul
senior procurement specialsit (Inde)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

good and ease of operation

4,0 il y a 3 ans

Commentaires : nice , good , customer supporting

Avantages :

customer support , nice , good , customer supporting

Inconvénients :

more services to be added, new offerings

Alonso
Manager (Espagne)
Restaurants, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Efficient opinion collector software

5,0 il y a 3 ans

Avantages :

A very use tool that facilities collect customer opinions and organize their feedback in order to make required improvements

Inconvénients :

So far i do not find deficiencies in thr software

Utilisateur vérifié
Owner (Inde)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This platform is immensely useful for taking technical decision

4,0 il y a 4 ans

Commentaires : It has helped us to take conscious decision while working out solutions for our customers. We can also get the source of many solutions in one place.

Avantages :

The feature of comparison. It give feature by feature assessment of the software to be considered before taking decision.

Inconvénients :

Providing list prices should be made compulsory. Without prices the assessment cannot be considered as complete.

Utilisateur vérifié
Product Manager (Biélorussie)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Perfect Feedback Solution

5,0 il y a 4 ans

Avantages :

The application not only looks good, it works great. Nice design and user experience together with a profound statistics tool make it a perfect choice if you want to get some feedback from your customers

Inconvénients :

Well, when you get too much feedback you might need better filtering tools. Other than that it is a perfect software to me.

Assaid
Assaid
Gerente de Marca Microfocus HP Legacy SW (Mexique)
Utilisateur LinkedIn vérifié
, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excelent experience and attention

5,0 il y a 4 ans

Commentaires : A better vision of business

Avantages :

The ease to use and manage your sales tasks with a simple feedback from customers. The User Interface is simple and cute, is good.

Inconvénients :

The possibility to create a Feedback without a sing in because not all the clients want to give their data and fill in all the form.

Razvan
Razvan
System Engineer (Allemagne)
Utilisateur LinkedIn vérifié
, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Works as expected

4,0 il y a 4 ans

Avantages :

Works as expected, no surprises, easy to use, intuitive interface It was only used for tests, not really in production, but it behaved very good

Inconvénients :

Nothing really, maybe some very small design issues, like rounded corners (but this may be also because of my browser)

Onur
Systems Engineer (Turquie)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Nice design and user experience

5,0 il y a 4 ans

Avantages :

Feedbackly has very good GUI and design. Its really ease of use. You can manage easly your tasks. User interface is simple easy.

Inconvénients :

it could be better with some filtering tools. because you can get too many feedbacks in a single page. It will be hard like that.

Utilisateur vérifié
Director Of Operations (Bulgarie)
Utilisateur LinkedIn vérifié
Internet, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

excellent

5,0 il y a 4 ans

Avantages :

easy to use, native. still get used to it but I think it will be very useful in my work experience.

Inconvénients :

nothing comes to my mind at the moment. if there is something, in particular, I will contact customer support for more details.

Utilisateur vérifié
Consultant (Brésil)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good experience

5,0 il y a 4 ans

Avantages :

Search is awesome! Works fine and clean. The customer support works well too. I had a issue that was solved for them quickly.

Inconvénients :

Could be possible cancel orders by mobile cause is bit hard sometimes access a laptop. In my case I was in vacation and felt it.

Matt
System admin (Canada)
Réseaux informatiques, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Used it a few times to find software

4,0 il y a 4 ans

Commentaires : Save time

Avantages :

This software is easy to use and helps me find exactly what I am looking to install on my computer.

Inconvénients :

This software is on the pricey side of software. Other than that there is no cons to this product.

Vincent
Sales (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Product with no complaints

5,0 il y a 4 ans

Avantages :

Customer Service tool that provides sales and marketing built into one ecommerce platform . I. Love the face you are able to measure customer success online and off