Avis clients sur eSign Genie
par eSign Genie
Publié le 28/08/2015
service above and beyond!
I have used different e-signature sites for the past couple of years. Not a big user, dozen or so times a year. I have a small real estate business so I need to have leases signed etc.
There are 3 areas that distinguish one e-signature provider from another in my experience: price, customer service quality and availability, and site security.
In these three elements, eSign Genie is superb and superior to all others I have tried.
For site security, they have more built-in layers of protection and precautionary measures than their competitors (this does make their software slightly more complex to work with, but it's not hard to pick it up)
For price, they offer paid packages, as all others do, but they also provide a free option. I'm sure it doesn't have the bells and whistles of the paid packages, but it does the trick just fine for simple documents signings ' and free is a great price. For that alone they deserve to be applauded.
But what really sets these guys apart, is their standard of customer service. Truly impressive. Quick example of this.
I sent out a document. Notifications came in as the tenants signed. Then a notification saying the document is executed available for download. I open my account and the document is there, along with a separate security certificate, which I opened first. I then opened the executed document. Only to find it was blank of any signatures!
So I either have to re-send the document to my 4 tenants and tell them to sign again. Or I can try to reach out to customer service and ask what happened here and can you pull my document out of cyberspace?
Now this is happening on a Saturday morning mind you. As I hope not bother my tenants, I decide give their customer service a try. Sent an email, thinking I might hear back from someone on Monday with what can be done.
Couple hours later I get a reply from eSign Genie. Mahender Bist writes to say our technicians are checking into this, give some time please before you re-send your document.
The next day, Sunday now!, I get another email from Mahender. Our technicians have recovered your document and discovered what caused your glitch. Please check your account and thanks for your business.
First time user, free user, writing customer service on a Saturday, problem resolved on Sunday.
So no Mahender, it's me that wishes to say thanks - to you and your team for your astounding service standards and fabulous software service provisions.
Publié le 13/08/2019
Superb product for small to medium companies
Commentaires: I discovered eSign Genie while I was searching for alternatives in our document workflow, in relevance with contracts and digital signage. The experience was smooth and I was able to setup, test and use eSign Genie, within minutes. That for me was a winning feature and I took the decision to go with that platform for my digitally signed documents. A big plus is that they do not spam at all, so setting up a test account and see for yourself, will not cost you time or mess with your mailbox zen.
Avantages: I generally like any modern SaaS that offers not only subscription based payments, but also pay-as-you-go options. From my point of view, if a company doesn't has a steady need each month, then a pay-as-you-go model is the perfect deal. the eSign Genie platform and service is easy to setup and fast to use. It gets the NDA to the hands of new collaborators fast and easy, allowing me to focus on the real business.
Inconvénients: I don't have anything to add as a dislike. The product works fine and as advertised. The options are well organized and the platform works fast over the internet.
Publié le 27/12/2018
Commentaires: Like many family owned eCommerce businesses, we have a large reach. The internet allows us to contract with clients all over the globe, but paperwork is a massive draw-back. Having looked at several 'big name' services which were riddled with bloatware and priced accordingly, I was happy to finally discover eSign Genie - with it's straightforward, no-nonsense pricing and simplified tool-kit The software allows us to send our License out for signature with no hassles to us or our clients and does not force them to download an app ...or trial ...or subscription - they simply sign it I wish more companies would understand the benefits of switching to paperless contracts
Avantages: eSign Genie helped me to quickly and easily transition from the hassles of using paper-based contracts and licenses for our growing audience of international customers At MemberGate.com, we license our software to clients all around the world and using paper was no longer an option because the hassle it caused was a barrier to sales I wished more people would use it, instead of expecting people to print (?) their multi-page documents, sign them and then use scanners (!) or more typically smartphones to photo each of the pages so they can be emailed back...or worse, use the post!
Inconvénients: Getting the first License into the eSign Genie Template system was challenging, but once I had set all the parameters for signing, it has since saved a ton of time
Publié le 05/08/2019
Great for people who only need the occasional document
Avantages: I love that I can pay for documents a la carte. I only have to send and sign contracts for my business once every few months. eSign Genie was the only company I found that allowed me to pay per document. With other companies, I would have had to waste hundreds of dollars on monthly subscriptions I barely used.
Inconvénients: The aesthetics of the platform aren't as "slick" or "pretty" as some other software companies. But it doesn't matter to me, because it has the features that count!
Réponse de l'éditeur
envoyé par eSign Genie le 12/08/2019
Thank you for taking the time to review our cost effective, easy-to-use and powerful eSignature software=) Our great prices are available for businesses sending out any number of Documents. The more you buy, the more you save :-) Also, we will be releasing a complete redesign of our platform in December, so look forward to a more "pretty" eSign Genie soon!
--eSign Genie Customer Success Team
Publié le 06/08/2019
Review of eSign Genie
Commentaires: We are a multi-location business with some services (HR, Health and Safety, Fleet Management, Accounting) based out of one location. E-Sign Genie lets us eliminate a lot of paper flowing between our various branches. We use E-Sign Genie to have employees sign Offers of Employment, new hire documents (tax documents, policy sign off's etc.) and health and safety orientation documents.
Avantages: Software has an intuitive interface, is very easy to learn and when there were features that I did not understand immediately customer support was always available immediately to assist and answered every question I had clearly and without relying on jargon.
Inconvénients: Editing an existing template requires a user to upload the entire template again. If substantial changes to base document have been made the various eSign fields that "overlay" the document no longer align and it means the user has to start from scratch and layout a whole new series of fields. Some of our templates utilized over 100 fields so it is a time consuming project if we decide to change a template.
Publié le 14/04/2017
Great Software That Simplified the Signing Process
Commentaires: I am in the landscaping industry and getting signed proposals always slowed down our process. Once we found Esign Genie that changed. Now, we have all clients sign their contracts digitally. This allows us to have a very fast turnaround, a definitive record of signing, and a streamlined process. Clients love it and we haven't had a single problem with returning documents. Regardless of the age of the client, all have had a seamless process when signing. The only thing I'd like to see is the ability to add a standard text from me to our outgoing email. As is, I have to paste it in each time if I don't want to use the pre-programmed one by eSign Genie.
Easy to use
Great record keeping
Easy for clients to understand
Réponse de l'éditeur
envoyé par eSign Genie le 22/04/2017
Thank you for being a customer and for the review.
To response to your comment about ability to add a standard text from me to our outgoing email, eSign Genie always had a functionality called Notification Templates/Email Templates.
You can easily create customized email templates (Navigation: Setting> Notification Templates - Create New). You can watch a video, check out our knowledge base, join our daily 12 Noon PST webinar or simply call us to understand this or any other functionality.
Product Team, eSign Genie
Publié le 15/01/2019
Commentaires: Very good indeed. Being able to have our customers sign legally binding contracts easily, digitally, on any device under the sun and have copies of the finalised contracts be delivered to the emails of the signees upon execution has really been a game changer for our business.
Avantages: It is exceptionally well designed and thought out. You can really tell that eSign Genie has been written with the requirements of the users in mind, not your typical, big company "here's what we can do irrespective of what you actually need" mind set. All of our requirements were already integrated into the software, which is clearly the result of listening to users and implementing their requests. The end product is extremely easy to use and our customers have commented on the improvement to our whole business process that it represents.
Inconvénients: Nothing, it's great! Can't really say anything bad, just need to fill characters...
Publié le 06/09/2018
E-Sign for RXR Realty
Commentaires: E-Sign was very receptive to our requests and found a workable solution to our issues and concerns. We even considered them for other projects and ideas
Avantages: It provides lots of features as is, an can be custom tailored to fit our needs. We made a request for special features within the form that we could not find elsewhere. We did pay a little extra for their programmers to code the custom features for us but the price was very fair and well worth the money. We wanted the ability to send out a notification to certain individuals depending on what was checked on a form. Many other similar services did not even offer the option for such customization. E-Sign did not have this feature at first but after we made the request, they got to work on making it a reality.
Inconvénients: It's can a little confusing for a non technical person to locate all the functions and features within the portal, but after a little getting used to and some note taking, the benefits of its functionality outweigh the cons. The reps at e-sign are always ready to help point you in the right direction if you have trouble locating something.
Publié le 03/02/2017
eSignGenie® Best of Class Electronic Signature
Dr lee K.
Commentaires: eAgent's interest in the application of Electronic Signatures dates back to 2000 when President Clinton signed the Electronic Signatures in Global and National Commerce Act in 2000. Over the last 16+ years we have worked with such early develops as Yozons and have tested in excess of twenty different sSign&Secure platforms, for use in our global real estate activities. With this as background we finally discovered the one platform that allowed ease of use; reduced cost and extraordinary workflow design. That platform is eSignGenie® and we remain convinced of its paramount position in this sector. In real estate practice, electronic signatures have become widely used, however, the application of multi-signature; review capable and complex workflow routines, have restricted the progress and increased the costs. Only, eSignGenie® has given us a workable and affordable platform and one that non-experts can easily use. eSignGenie® is a Five Star+ system.
Publié le 20/08/2019
Love eSign Genie
Commentaires: Excellent except for the blank contract glitch.
Avantages: It's very user friendly, straightforward, easy, and reasonably priced
Inconvénients: I don't like having to chat online to get customer service. Also there are 4 times when I've spent 1 hour putting together a contract, client signs, then the contract is blank (contents I inputted aren't showing) and eSign Genie hasn't been able to recover and that's very embarassing for me to tell the client to resign.
Publié le 15/02/2019
Great way to go digital!
Commentaires: eSign Genie is incredibly affordable compared with other options - this is a big deal for a public library with limited budget. We have gone fully digital and eSign Genie was a big part of that process and its success.
eSign Genie allows me to upload my own custom PDF documents for signature and create templates for specified recipients or as an online form that anyone with the link can access. I love the notifications when a doc has been signed and the ability to send out reminders if they haven't.
We have locations across a wide area and being able to get signatures from employees by email is such a time-saver.
Inconvénients: The site can be a little slow and glitchy sometimes. It doesn't like it if you try to delete templates.
Publié le 10/12/2018
eSign Genie Product
Commentaires: I really enjoy working with the management team at eSign Genie. We are a reseller and have their product integrated with our solutions. I definitely recommend eSign Genie.
Avantages: The product is fully integrated with our solutions, and the team at eSign Genie has been great. The members like the ease of use, and timeliness of the electronic signatures. eSign Genie is also very affordable, which really helps with some of our smaller clients.
Inconvénients: Nothing, the software works great. No Cons with eSign Genie.
Publié le 08/06/2019
Good Fit for My Company
Avantages: I don't need this service daily, but enough that it mattered that I be able to easily upload and get only what I need. I am able to pay for just the contracts I need to implement and uploading and sending is super easy. Their customer service is great too.
Inconvénients: I'm on the fence with the template used to send out the contract. I always alter it anyway, but something about it always seemed like it could look better. This is not really a con. It's a nitpick because this site asked for a con. It's like asking my worst trait in a job interview and I say that I work too hard. I love eSign.
Publié le 06/08/2019
Saves me so much time and money!
Commentaires: I've also saved tons of printer paper and ink because far too many times my clients ended up losing the contract and needing another copy, and its saved me from having to store all those sheets of paper! It's just a huge time and money saver for me. I've also tried a few other electronic signing websites and stopped using them when they got too costly or were just plain not easy for myself or clients. I'm at least 2 years in with using e-sign genie with nothing but great experiences. I highly recommend!
Avantages: Ease of use and very low cost is what's kept me a happy customer for years. My clients easily read and sign my contract and we both get a copy immediately. It's very user friendly for anyone.
Inconvénients: If I had to pick a "con", and this is seriously nitpicking here, it would be the automated message it starts off the emails with. I think it could be a little more personable and not so 'professional'.
Publié le 16/07/2018
The best electronic signature solution and with incredibly great support!
Commentaires: In my company, esign genie is our primary electronic signature software. We use it to sign and track documents. Using this software has greatly improved efficiency and productivity
Avantages: Technical support is awesome, fast and reliable. I love the drag and drop feature as it makes using the software fast and easy.
Inconvénients: Maybe the interface could use some updating. Other than that, there's absolutely nothing to complain about this product
Publié le 06/08/2019
Good features and I love the pay as you go pricing
Commentaires: I use eSign Genie to execute residential leases. Being able to sign electronically is great. It saves the tenant time because they don't have to print and scan the lease. It saves me time because I can reuse templates instead of doing each lease separate. I don't have to drive to get contracts signed. It is awesome.
Avantages: What I find the most useful about eSign Genie is that I can pay for their services as needed. The other companies we looked at all want a monthly fee whether we use the service or not. In my case, I only need the service two times a year. eSign Genie gives me the flexibility I want!
Inconvénients: I suppose the interface could be a little more intuitive. The software is very powerful and because it has lots of capabilities, the interface can be a little confusing if you just jump right in.
Publié le 01/01/2019
Great Product for Our Needs
Commentaires: Our partnership is scattered around a large metro area and we only meet monthly at best so this product allows us to notify members of a document to be signed and all can sign electronically at the central site location.
Avantages: My partnership has occasional needs for document signing and eSign Genie provides a pay as you go option that fits our needs well. The document creation and publishing for signing is mostly drag and drop and the company provides step by step instructional videos for the processes.
Inconvénients: More of an improvement request - I would like to see notifications be sent via text in addition to email. My personal email is always full and it's easy to miss a notification. A text option would make it quicker to respond.
Réponse de l'éditeur
envoyé par eSign Genie le 04/01/2019
Thank you for a great review.
We do provide SMS feature where the signing email and SMS messages go concurrently. This helps the clients esign the document on their mobile devices directly from SMS link.
We will reach out to you to discuss the feature.
Publié le 21/05/2018
GREAT E-Signature Platform
Commentaires: It has made it easier to send out contracts for me and my clients.
Avantages: This program has seriously made it easier for my business. Instead of having a client sign a physical document and mail it back and forth, which can take days, Now I can just send it to them via email and it's official. It's very easy to use and all my clients find it easy, and self explanatory. No one has had any issues signing a document. All of my documents are FINALLY stored in one place, and it works on any device, computer or mobile. Customer Service is great and they get back to you quickly. I really like their platform and have recommended it to other colleagues. E-Sign Genie has really helped my business move in the right direction with its easy platform!
Inconvénients: I have nothing bad to say about them, I've had nothing but good experiences with them and their software.
Publié le 03/03/2017
Amazing User Experience and Team Support
Commentaires: This is a company I would wholeheartedly recommend to anyone looking for a great electronic signature solution. The software itself is very simple to use and navigate, for both internal and external parties. Mahender has been a great partner and has provided exceptional technical support and training. The best part of eSign Genie overall is that the eSign team has been able to implement several enhancement requests (attachment requirements, bypassing optional fields, checkbox groups) which is something that you simply don't see from other companies these days.
Easy of Navigation
Inconvénients: Bugs due to being a new software
Publié le 30/07/2019
Cheaper than Docusign for more features
Commentaires: Nothing but good things to say about my user journey. Very responsive customer support, onboarding emails and trial period follow up.
First I was amazed with the quality of support from the team representative(the friendly real person behind the chat). She's been able to answer all my questions and guide me through the free trial session so I can test the specific features I was looking for. She made some time to liaise with their technical specialists when some of my requests needed additional technical expertise.
They have an nice old fashion FAQ which covers pretty much every single question someone may have.
Excellent client service and features.
Pricing is VERY competitive
Inconvénients: The look and feel is a bit outdated (emails to sign documents and FAQ). However this does not impact the overall experience.
Publié le 19/02/2017
Best experience Electronic Signature System ever used
We've set up an international consulting team, in which team members located in different countries and cities. We started by sending documents via fax and mail, managing the documents has also been headache for us.
After evaluating many online electronic signature service provider, and comparing from different perspectives, like service plans, user experience, workflow, document legality and management, we eventually decided to go with eSign Genie. The more we use the system, the more we like it, especially we like the feature that we can import the documents from Google docs, which allow us to import previous contracts seamlessly.
Besides the template feature also makes creating document process much simple and easy. Guys in eSign Genie are really doing an amazing work!
We like the feature that we can import the documents from Google docs, which allow us to import previous contracts seamlessly.
Besides, the template feature is one of our favorite, it makes creating document process much simple and easy.
Last but not least, the intuitive and flexible signing workflow are so easy to use, help different parties aware of the status of the documents.
Inconvénients: Not much, except the accessing eSign Genie from China is so miserable.
Publié le 16/08/2019
Commentaires: Excellent service, team and platform.
Avantages: Easy to use and set up for any forms. It has made our work easier and faster, simplifying tasks all from beginning to end. The customer service representatives are fast and friendly when answering questions on regards of the software. I am very glad the company signed up with ESG.
Inconvénients: It would be useful if we could save the templates in folders even when shared among coworkers.
Publié le 21/02/2019
eSign is a win win!
Commentaires: We send several contracts out a week. This is such a faster, simpler way to get those out! It keeps track of everything - if they've viewed it and when - if they signed it, etc. Also, the features available to the customers for assistance while filling it out are great! Each step is guided along the way, along with the initial guidance - the video and step by step. I'm certain that will cause the phone to slow down with questions. It helps us and them! Ultimately, I think our customers will be so glad for the simple process - that is our main goal. Thank you, eSign!!!!
Avantages: The ease of the set up - however - the customer service is what made it so easy! They were so thorough in explaining and so helpful with every question! I am so pleased and am looking forward to the busy season knowing this part of my job has now become, not only easier, but much more efficient!
Inconvénients: The only "frustration" I had was the saving during the set up of the templates because I'd forget. Then I had to start all over. Totally my fault though - not eSign's, lol!
Publié le 20/02/2019
Great experience with eSign Genie!
Avantages: eSign Genie is convenient and easy to use. Really well priced and gives us the flexibility to use and simple to understand. E-sign Genie worked great for our needs at a much more affordable price with the best customer service! We have integrated eSign Genie with our application Vultus Connect to using their API which is working good for us and all our customers as well.
Inconvénients: No Cons - I cannot think of anything.
Publié le 08/06/2017
Makes contracts and signatures easy. Great level customization.
Commentaires: No more missed fields on our contracts! It really helps to speed up our workflow.
Avantages: The best part is that we no longer have to worry about paperwork coming back modified, red lined, or with white out. The users we delegate can fill out and modify only fields we delegate. Also there are no more missed fields on our contract as if we make them required it wont allow the user to move forward and sign until they complete the required fields.