Avis clients sur ChartLogic EHR

Great platform for insurance doctors, doctors, and patients alike.

Commentaires : I am checking electronic health records as well as existing prescription information to determine whether a customer qualifies for procedure coverage as well as if the procedure is safe given current prescription medication that the customer is using.

Avantages :

I can double check every health related patient information in here to approve procedure payments, thanks to our doctors sharing this info with us via CL.

Inconvénients :

Some features and information take a while to update on the server side. Because of this sometimes I have to wait longer than usual for what I need.

Smooth Clinical Process

Commentaires : Clear support.

Avantages :

Easy setup. Simple process. Easy to edit notes. Similar to a word document. Electronic medications.

Inconvénients :

Connectivity issues at times, but that happens with any platform connected over wifi.

The system does not work

Commentaires : I am having a very negative experience with technical support right now. They did not take Change Healthcare crash seriously and never fixed the system. They are not knowledgeable and not able to answer basic questions regarding their system. It is difficult to move from one level of support to the next, and higher levels don't do much either even if you manage to get a hold of them. You are essentially on your own when it comes to technical support .

Avantages :

When I first purchased the system and it was actually working, I liked the price of it. The EMR part had many bugs and the billing counterpart was not intuitive and very difficult to use, but the low monthly fee made it bearable. Then Change Healthcare crashed and more than 3 months later, I am still not able to submit the claims through Chart Logic. There is nothing I like about it right now.

Inconvénients :

Right now I am not able to submit claims because the system never got fixed after Change Healthcare crashed. When the billing system was functioning, the part that I liked least was the fact that scheduling has to be done on the billing software which is not available online, and the charting has to be one in the EMR which is available online. I have a mobile practice and it's essential for me to be able to adjust the schedule as I go, which is impossible with this system. The fact that scheduling is not done from EMR was not revealed during demo or at any point. I learned it during onboarding. The EMR part also constantly glitches. Not all template formats are supported.

This EMR system is extremely user friendly!

Avantages :

EMR are easy to navigate through. I love the easy template setup which you can set up to your preference which makes it extremely easy to navigate.

Inconvénients :

At some points while navigating it takes a little extra time for loading but other than that I have only had a few user mistakes which were taken care of promptly by their great support team.

trailed product while investigating new Medical Record systems.

Avantages :

Like the ease of use. The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate.

Inconvénients :

Seems like we will need a lot of customization. It will be difficult to determine how the reporting will coincide once edits are made.

I would avoid this EMR.

Commentaires : Not favorable. It seems they were more interested in renewing or locking providers into long-term contracts than fixing the issues routinely encountered with the system. The customer service on trying to correct the dictation was actually good, but it never fixed the problem. I suspect it is an inherent issue with the EHR software. I use other EHR systems at various locations and don't have these problems.

Avantages :

I did like that the clinical note is basically similar to Microsoft Word, so familiar to most users. The EHR is simple in it's concept.

Inconvénients :

The dictation (Dragon) feature never really worked. I purchased several new microphones, upgraded software, upgraded computer, spoke with customer support on multiple occasions, etc. Dictation errors were routinely found and manually corrected when discovered.

Faulty claims service

Commentaires : Extreme poor. Billing and claims services dont work property. Claims dont go through the insurance portal. Months of bills are backlogged.

Avantages :

Easier to use and you can generate ur own templates

Inconvénients :

Billing and claims service is faulty, business suffers. V poor customer service .no [sensitive content hidden] at company

DO NOT USE RCM

Commentaires : Handed my entire billing service to someone with NO prior billing experience. did not submit claims to 2 of my biggest insurance payors because there was a "problem" with their clearinghouse. did not chase down denied claims. did not submit claims in a timely manner. excessive failure

Avantages :

The EMR is decent. integrates with labs and radiology. the RCM service is complete trash

Inconvénients :

The deployment was horrible with an abundance of inaccurate entries which interfered with billing. Billing team in general is incompetent. Did not deliver what was sold. They DO NOT chase down denied claims at all. lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials. Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.

Used to use, but not too friendly

Avantages :

It was ok in the robustness of it, there was a lot of ideas going on at once, and you get eventually what you need to get done

Inconvénients :

Way over complicated. Too much is going on on the screens at once, and your eyes have trouble adjusting.

Simplifies What Could Be Complicated

Avantages :

There are so many complicated tasks that it is able to so easily manage.

Inconvénients :

The program is not always intuitive and requires onboarding.

Poor customer service. No technical support.

Commentaires : I had many technical issues with the practice management, mostly processing invoices. Customer service was unable to solve the problems and they always say that they will call back with a solution but they never called back.

Avantages :

It can save medical records.A scheduler is includedIt can send invoices electronically

Inconvénients :

Poor customer service. Poor technical support

Great EMR

Commentaires : EHR/E-prescribing.

Avantages :

Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future. The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before.

Inconvénients :

Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files.

One of the most user friendly EHR programs on the market.

Commentaires : Better notes which have the key information required to get services covered and reimbursed are a main reason to use EHR. ChartLogic provides the flexibility and relative simplicity to make this process efficient. Tech support is excellent although I wish they were open a bit later.

Avantages :

Ease of customization. The ability to view an entire note as it is being built is a plus. Most EHR programs require that information is placed into the note section by section, in a certain order. Reality is that information is generally not provided to the doctor in an orderly fashion. Use of Smart Text which are mini-templates allow faster and more flexible note creation, not locking one in to use of specific templates.

Inconvénients :

Note creation is driven by Dragon Medical. Despite what I consider to have a fairly standard accent, I need to repeat myself frequently to get Dragon to work properly. The commands are buggy and work inconsistently.

UBELIEVABLE!!!

Commentaires : Unsatisfactory experience overall.

Avantages :

Horrible customer service, and incapable of fulfilling any promises made. We have been using them for years, and they have been nothing but inflexible, inconsiderate, and it is inexcusable. We cannot get in touch with any of the engineers when trying to fix a problem, and any little help we get is insufficient. The system is always crashing, and notes/files we upload usually end up going missing/going to other destinations, which is a massive HIPAA violation!

Inconvénients :

This program is horrible at staying up to date. Customer service usually responds in a "snide" attitude, which is extremely unsettling, unnecessary and unprofessional, with no results to gain.

Poor Customer Service

Avantages :

The doctor and techs like the usability of the software. Unfortunately, even upon specifically asking, the company does not notify us of changes we will experience and issues that may occur when updates are installed. When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them. Our IT department has never had any issues coordinating the requirements for the updates.

Inconvénients :

Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).

Gets the job done

Commentaires : Their customer service people are fantastic. The product gets the job done and has most features I like. Overall, I would recommend.

Avantages :

It is typically easy to use and intuitive. There are some features that are helpful and are not so obvious, so I would encourage watching some of the tutorials they offer online.

Inconvénients :

There does seem to be little bugs in the system constantly that get really annoying, but Chartlogic team does their best to fix them promptly. There are some processes that seem to take too many steps. I also wish they could get the internal messaging together, that would be a really helpful feature.

ChartLogic Rocks!

Commentaires : We reviewed several softwares both PM and EHR some systems compatible some not with our office culture. Chartlogic married witg Advanced MD have proven to work for us thus far.. Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform.

Avantages :

The internal workflow is fluid and conscice... They have an excellent, friendly, hands on and well infomred support team which is an added bonus on all fronts. We started with chartlogic in 2013 switching from a in office server based Medisoft PM and EHR and glad we did.

Inconvénients :

Since 2013 there have been several changes for improved processes and as a result of governmental regulations. ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.

Commentaires : The previous review was of Chart Logic 7, which I hear is great. Chart Logic 8? Not so much. Constant updates, each buggier than the last. Every time I think I'm settling into a rhythm, I get an email announcing a new update; which means in reality, hold your breath. We're rolling the dice again to see what new bugs pop up. The list of "fixes" with each version begs the question, is this really being product-tested? If so, who's doing the testing? The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model. Bring in as many practices as possible, and once they're inextricably tied into the system, hold them ransom. Monthly fees to host the data on a server. Much better than trying to sell a standalone product that actually works and doesn't need constant updating.

User friendly and adaptable to the clinician's needs for the practice

Commentaires : I am interested in the new developments including the ability to use apps and patient portals. I would like to see more integrating of schedules, lab results, and faxes. Looking forward to the future of what Chartlogics may have to offer in this regards.

Avantages :

I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

Inconvénients :

The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.

okay

Commentaires : Overall, it has been a decent software EHr, but could definitely use some improvements. Program hasn't seemed to change much since we initially started using it in 2006.

Avantages :

Overall poor customer service. It seems like they only have a few people working when big issues happen that require prompt attention from support team.

Inconvénients :

Poor training protocol with system changes and implementation. Difficult to get prompt and concise answers to customer service issues.

Commentaires : Our office, the Helena Orthopaedic Clinic, has been using CL as an EMR since May of 2007. We have 4 orthopaedic surgeons, 1 physiatrist and 4 mid-levels. In order to be compliant with national standards, we began looking for an EMR. We wanted to eliminate our transcription department altogether, and thus needed a system with voice activated dictation (ie dragon). We went from paper charts to an EMR in 2007 and have never used or seen another EMR system in place. We are currently on version 7. The implementation was easy, as we had 4 employees of CL onsite for an entire week helping us walk thru the process. This "hands on" approach was what made our transition successful. Four of my staff were required to go to Salt Lake for several days, prior to implementation, to be trained in advance of the various ways in which to use the EMR. These were my key "go-to staff" once the system was implemented and following departure of the CL implementation staff. Our implementation of the product was an easy transition and the product has been very user friendly. CL has always supplied us with good customer service, but my IT guy has especially liked the fact they've started the "live-chat online" which makes his life much easier. When it came time to attest for meaningful use, CL was able to walk us thru the process without any problems. For the last two years all my provlders were able to receive 100% of the recommended compensation from the government after meeting the Meaningful Use requirements. This CL EMR has saved us time, streamlined our office, helped us eliminate physical charts, provided us with a way in which our office can render better and quicker customer service, and has afforded us the ability to be meaningful use compliant within the time-frames required. We would highly recommend this product to other offices looking for an EMR.

Not worth your money

Commentaires : Not a good experience at all. Support can't answer your questions half the time. You can never get a projected time for anything. We can't get anyone to go over our quarterly MIPS to make sure we are on track. We weren't able to use patient portal for over a year. We were told that MBS and chartlogic were supposed to merge last year and now they say they don't have a projected time frame.

Avantages :

The DM tab and scanning feature. Also like the online fax.

Inconvénients :

You can't fix charts once they are closed. Spell check doesn't recognize words even though they are spelled correct it says they are spelled incorrectly.

ChartLogic

Avantages :

I like the ease of navigating the software. Very user friendly. Easy to train staff to use the software. The search features are helpful.

Inconvénients :

My only complaint would be the interface issues that we sometimes have with our practice manager software.

my opinion

Commentaires : We are waiting on issues to be fixed and we have gotten no where.

Avantages :

We like the Ease of use. The medical team is happy with the software but the support team is not helping.

Inconvénients :

the support department is not very helpful. We have issues that need fixed and it's been over a year.

Bad to worse

Commentaires : Like I said initially they were helpful in setting up and sent someone to train onsite for 3 days

Avantages :

It does save to the cloud so no storage needed on site. During the sale they were very helpful and come to our site for training.

Inconvénients :

THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start. To expensive to start over. Please consider other products