Avis clients sur Weave

En savoir plus sur Weave

Weave est une plateforme de communication qui aide les entreprises à échanger avec leurs clients.

En savoir plus sur Weave

Avantages :

We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability.

Inconvénients :

The customer support is lacking and the fact when you have a problem and there is no manager to talk to is not helpful.

Weave - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
3,4
Fonctionnalités
4,1
Rapport qualité-prix
3,8

Probabilité de recommander le produit

7,1/10

Weave a reçu une note globale de 4,1 étoiles sur 5 d'après 355 avis d'utilisateurs publiés sur Capterra.

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Annelise
Annelise
Operations manager (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Essential for business

5,0 il y a 2 ans

Avantages :

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Inconvénients :

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Tammy
Practice Administrator (É.-U.)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

We LOVE our WEAVE!!

5,0 il y a 8 mois

Avantages :

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Inconvénients :

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

Simon
reviewer (É.-U.)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent product!

5,0 le mois dernier Nouveau

Commentaires : Weave has been an absolute game changer in my life and I would absolutely recommend for people to use it. You can't go wrong with Weave.

Avantages :

I adore Weave's numerous text-based reminders. I also appreciate that Weave allows us to respond to clients. It completely changed the game. Weave continuously adds new options for its fans, who adore it. Access via an app on my phone. I just love the simplicity of the phone app.

Inconvénients :

A few glitches here and there but the team updates frequently enough and the issues are so minor that I barley notice.

Felix
Owner (É.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Your Sales Staff is incompetent and lies when they don't know the correct answer

1,0 il y a 2 mois Nouveau

Commentaires : Horrible

Avantages :

I was encouraged to try this system by my staff because at a Pearle vision conference we asked the sales team point blank does Weave fully integrate with our point of sale system OD Pro. Their answer was yes and I was reasured that if we did not like the system we could get all of our money back. One month in to integration and we are finding no integration with our system because sales staff lied to us. We stopped using your system for that reason and asked for a refund and only got a partial refund prorated to the amount of time we have used this useless system. Next time if you don't know the answer to a question you should find out before you make promises

Inconvénients :

Zero integration with our POS at the time.

Marlissa
Office manager (Canada)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Decent

5,0 il y a 4 mois

Commentaires : Most of time pretty happy with program there are a few simple things I think can be changed

Avantages :

Def easy to use User friendly Easy training

Inconvénients :

Family linking . You should be able to do family notes. Search children by contacts as well

Megan
Marketing Coordinator (É.-U.)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Software is great. Customer service could use some work

4,0 il y a 8 mois

Avantages :

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Inconvénients :

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Megan
Treatment Coordinator (É.-U.)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Highly recommend Weave for Dental offices

5,0 il y a 8 mois

Commentaires : We love Weave and are so happy to have this communications software.

Avantages :

Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.

Inconvénients :

The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.

Roxane
Clinical director (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good software, poor support and customer service!

4,0 il y a 8 mois

Commentaires : Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.

Avantages :

The ability to enter patient information to call and text them without digging into the EMR. Calling directly from the weave software without the need to dial the number. Love the text to pay link, the call recording, the patient history. Overall easy friendly software.

Inconvénients :

Integration with our EMR to avoid duplicate work. The system bugs a lot and thr lack of customer service. The limited option and basic platform to email marketing to our patient.

Greg
Dentist (É.-U.)
Cabinets médicaux, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It's great, until it's not.

3,0 il y a 3 ans

Avantages :

The software is good for communicating with patients.

Inconvénients :

Customer support is severely lacking. And although call times are improving, I usually have to call more than once to get things done. I have been working to port fax numbers for over six months and still have two that have not ported at all, and one that says it's ported but only gets junk faxes. The real faxes are still going to efax. So it seems that it hasn't really ported. We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave."

Chase
Chase
Orthodontist (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Doesn't work with topsOrtho

4,0 il y a 5 ans

Commentaires : Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS.

Avantages :

The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well.

Inconvénients :

It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS.

Robert
President (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Weave has decreased our telephone expense.

5,0 il y a 3 ans

Commentaires : Weave has cut our phone expenses 14% since on-boarding. Weave has improved our paperwork flow within the office and has increased staff efficiency.

Avantages :

The desktop app allows our staff to have immediate access to messages from our patients. The text feature has improved our communication with our patients. E-fax is a great time saver and has simplified the process of handling patient documents and is HIPAA compliant. Desktop app allows us to easily switch between offices.

Inconvénients :

Hold times for customer service historically have been long, however we have seen a decrease in hold time over the last 4 weeks. Would love to have one master account to manage our service as opposed to one for each office. There is a problem with texting to ATT and Criket numbers.

Irene
Owner / Optometrist (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

So much more than a phone service!

5,0 il y a 3 ans

Commentaires : Patient communication is at a new level. Patients can be reached and respond more easily, saving everyone time. Internal communication between staff is much easier also.

Avantages :

Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.

Inconvénients :

That I hadn't learned about Weave sooner.

Kim
owner dentist (É.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

lifesaver!

5,0 il y a 3 ans

Commentaires : overall, experience has been very positive

Avantages :

Weave has been essential in the covid crisis! Communicating with patients has been streamlined. Allow one person to complete these tasks

Inconvénients :

Sometimes service can be spotty, but its not frequent

Leah
Admin Assistant (É.-U.)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Weave has been beneficial in several ways to our office.

5,0 il y a 8 mois

Commentaires : As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.

Avantages :

Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.

Inconvénients :

I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!

Katee
Office Manager (É.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Weave is awesome!

5,0 il y a 3 ans

Avantages :

They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.

Inconvénients :

Our Office still cannot see the patient balance on account when we pull them up in Weave

Patricia
Operations Manager/Treatment Coordinator (É.-U.)
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Weave has changed our office for the better

5,0 il y a 3 ans

Avantages :

We love all the texting reminders with Weave. We also love that we can respond to patients thru Weave. It was such a game changer. Weave is always updating new options for its users.

Inconvénients :

We look forward to when Weave adds the mass email option to patients

Michelle
Office Manager (É.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Dental Office Weave Use

4,0 il y a 3 ans

Commentaires : I really like the product. I feel like it could use some work on how it functions on different devices. Ex: the pop up on desk top. Schedule on app/ phone.

Avantages :

Access from my phone with App. The easy use with the phone app.

Inconvénients :

Their seems to be a glitch in the pop up on my desk top. There also seems to be no ability on my phone to sort call or messages without completely scrolling through all of them. This is very time consuming and not efficient.

Melody
Dentist (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Great features, but MANY bugs/issues

4,0 il y a 2 ans

Avantages :

The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

Inconvénients :

There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue. Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue. Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

Michelle
Office Manager (É.-U.)
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Software that anyone can use, and should be used by everyone!!:)

5,0 il y a 8 mois

Commentaires : We have been extremely satisfied with our overall experience with weave.

Avantages :

We love the fact that we are always able to address every call that comes into our office day or night. Because we are able to download this software to our cell phones, we can even answer calls or texts from home if need be. The software is user friendly and allows us the opportunity to update information in a moment without having to consult a user manual or tech support. Overall we are very happy with this software.

Inconvénients :

Our biggest complaint and perhaps only complaint about this software is that it doesn't integrate with our dental software and we have to manually upload all our patient information into the software. We were aware of this when we purchased the software however, so this wasn't like a "surprise". We are hoping that there will be an integration in the future though.:)

lacee
office manager (É.-U.)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Weave System

5,0 l’année dernière

Commentaires : Our business has loved our weave experience overall!! We changed merchant carries to save on credit card charges, its streamlines the system and allows us to communicate with patients and staff while all on one site. Its a great system that allows us to remain in contact with everyone at all times.

Avantages :

The Phones because they are GREAT! They come with Flat screens on them so it allows you to view and check who is calling from a ways away from the phone. You can customize the phones to work together with all the other lines in the office. I love the communication system we can chat to staff when patients are here or when they need assistants in the back we are able to discuss and arrange the next patient without anyone knowing or moving from their desk.

Inconvénients :

The only cons I have seen in 6 months using weave is that we need and should have asked for two credit card machines instead of only accepting one for our office. It can be tricky with keeping it connected when multiple users are accessing it.

Katie
Office Manager (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Product has potential to be amazing.

4,0 il y a 8 mois

Commentaires : Overall, we appreciate and like the program. However, it is costly since it does not work properly as often as it should. We do not use some of the features due to the inconvenient nature.

Avantages :

Real-time chat features, bulk emails and texts per day. Auto generated appointment and over due reminders.

Inconvénients :

The phone system can not be set-up properly in our office. I can not get voice messages on my office phone and the tier doesn't work at all. I have had numerous reps look and they just say that it wasn't originally done properly so this is how it is now. The text notifications are sporadic even though it is set to stay on the screen until acknowledged. The system is also not working with family appointments again. This seems to happen every couple of months and I will call and get it fixed.

Ruth
Practice Manager (É.-U.)
Vétérinaire, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product, customer service needs work

4,0 il y a 8 mois

Commentaires : I will recommend Weave for the benefits provided: consistent, high quality phone calls and call recordings, text capability, and ease in setting auto-reply messages and changing call recordings for after-hours notifications.

Avantages :

The ability to combine phone, texts, and fax in one system is great. Call recording has proven vital to improving our customer service. Our staff love the ability to text from their workstations.

Inconvénients :

Onboarding was difficult. The phones needed to be programmed and that took some time. There were several kinks to work out in the beginning - and that's to be expected - but customer support response time is sorely lacking. Once the system is up and running expect smooth sailing.

Dawn
Patient Care COordinator (É.-U.)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Weave is the Best for Businesses

5,0 il y a 3 ans

Commentaires : It has been awesome!

Avantages :

I really like that this product is constantly updating and adding better and new features. I love that it has the feature to see the history of all calls, text and emails for patients. You know if someone did return that patient call or text. I love all the automatic texts and automatic emails. I also love the payment options and fax features!

Inconvénients :

They fixed the con feature that I hated, so I have none now. :O)

Christopher
Dental Hygienist (É.-U.)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Weave Revolutionizes Reception in Dental Practices

5,0 il y a 3 ans

Commentaires : My dental office implemented Weave into our practice about a year ago. WOW, what a change it made to our office. It made our receptionists jobs so much easier by confirming patients via text, giving them voicemail, caller ID and more. Another awesome feature of this software is that after every appointment, they send your patient's a text so they can leave a review for your office online. The customer service for this company is remarkable and setup was super easy. This software gives your receptionists much more time to focus on other things. We see about 25-40 patients per day and Weave can handle it all... from the appointment confirmations to reviews. Weave changes the industry. This software is perfect and a must have for any dental office.

Avantages :

EVERYTHING! The features are remarkable. The best features of Weave are the caller ID feature, digital fax feature, the phones, the customer service, automated appointment confirmations, patient communication/texting feature, voicemail, and patient practice reviews. There's so much to say about this software that I'd have to write a book.

Inconvénients :

There is nothing that I dislike about this software. This software is flawless.

Shivani
Dentist (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Weave pros and cons

4,0 il y a 3 ans

Commentaires : After going through the past 2.5months of patients getting texted when another patient was intended, I'm not sure how we will recover and hope that no one gets too upset about it. It's a huge HIPPA violation because we have gotten authorization to send patient appointment details like finances, and when we text patient "mary" about her appointment, Patient "bob" gets that text and then calls us. Not too impressed with how Weave handled this entire situation. We were offered a half credit of one month. Not happy at all with customer support because this went on for almost three months...
I like it when it works right, it's actually perfect, but I can't risk these HIPPA Issues...

Avantages :

When it works properly, it's great for chatting in the office with team members and the texting feature is great

Inconvénients :

MAJOR HIPPA Violations It was texting the wrong patient. The chat feature stopped working. And some texts never went through so we have no idea who got what...which is a big liability for us