Avis clients sur Pulseway

Logiciel de gestion de connexion distante au top mais cher

Avantages :

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Inconvénients :

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Low Cost RMM with Great Value

Commentaires : We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Avantages :

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Inconvénients :

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

ICT Empire review on Pulseway

Commentaires : Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.

Avantages :

Easy to Implement and easy to use - very nice and clean GUI. Patch management is great - the other extra features look amazing and will be trying those soon. Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure. What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.

Inconvénients :

No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet. I would like to have ESET integrated into Pulseway - but they are looking into that.

Pulseway is a great tool to monitor important servers, workstations and network devices.

Avantages :

Pulseway is easy to setup and use and very powerful. It works great for our needs.

Inconvénients :

The on negative is I wish it was a little more affordable so that I could use it on all of my machines instead of just the most critical. It's still way more affordable than others that offer similar features though.

A Low Cost Option with Everything!

Commentaires : For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Avantages :

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Inconvénients :

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

A Comprehensive Review of Pulseway

Commentaires : Overall, Pulseway is a great remote monitoring and management solution for businesses of all sizes. It is easy to use, feature-rich, and highly secure. The cost can be a bit on the high side, but the convenience and peace of mind it provides is definitely worth it.

Avantages :

Pulseway is an incredibly powerful and user-friendly remote monitoring and management solution. It provides a robust set of features that allow you to monitor and control your IT environment remotely in real-time. The intuitive dashboard and alerting system make it easy to stay on top of any potential issues. The mobile app has also been designed for maximum usability and convenience, allowing you to access and manage your IT environment from anywhere.

Inconvénients :

On the downside, Pulseway can be quite expensive for larger IT environments. The cost of the solution can quickly add up when you need to monitor multiple servers and devices. Additionally, the mobile app does not offer the same level of control as the desktop version.

Premium RMM at Great Cost

Commentaires : Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Avantages :

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Inconvénients :

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Customizeable and Easy

Commentaires : All tickets or issues i had with the software were fixed in a timely manner. Pulseway has also been adding features at a steady rate.

Avantages :

The interface is very intuitive and customizable. It was also very easy to setup, not like other RMMs.

Inconvénients :

I used to not like that the PSA would not talk to the RMM. However slowly that has been integrated.

The flagship of our company

Commentaires : We use the tool for most of our daily tasks such as remote access, alert management on items relevant to the administration of the IT environment, automation workflow for various problem solutions and kaspersky antivirus management, integrated into the complete solution itself.

Avantages :

Ease of use and implementation. Integration with Zendesk and Slack, plus integrated kaspersky antivirus.

Inconvénients :

Add ons Network Monitoring and Cloud Backup are very expensive when converting to our local currency

Amazing Product

Commentaires : Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features

Avantages :

Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

Inconvénients :

1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

Comprehensive remote monitoring and management for modern IT infrastructure

Avantages :

Pulseway stands out for its robust suite of remote monitoring and management features, including real-time monitoring, customizable alerts, and remote access capabilities

Inconvénients :

Pulseway offers extensive customization options includes a learning curve steep, particularly when it comes to more advanced features such as automation and scripting but they could improve its pricing structure, which may be considered higher than some of its competitors

It really makes IT heroes

Commentaires : I'm able to assist my customers without needing to move to their office. For critical incidents, events, I'm alerted.

Avantages :

Accessible on web and mobile, you can see at a glance you managed endpoints and have a total control on them.

Inconvénients :

I seen no cons even though some small improvements could be added

A toolbox that makes maintaining hundreds of systems easy

Commentaires : After spending a lot of time monitoring and maintaining systems (both Windows servers, Workstations and Linux servers), Pulseway has proven that the time spend building the right policy and groups is well spend. its easy to monitor whatever we chose.
Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem. Even if we are out of the office, we can do some of the maintenance via the phone app
Pulseway is a tool, that helps our helpdesk and maintenance save time

Avantages :

The ease of use The way its posible to use our own scripts in maintenance The installation proces The user and group setup The policy setup The repporting feature The feature to use kaspersky, and get notifications via Pulseway app or dashboard The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes Patching servers is super easy

Inconvénients :

in older versions, the user handeling wasnt that great - but after version 6.X, this has become very easy to use We did have some issues regarding users that was able to see all tags or script - I guess this has been corrected now

Review

Avantages :

The user interface and mobile app features

Inconvénients :

The remote control program organization is weird. We ended up removing policies just so we could organize the clients how we wanted to. The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.

Outstanding

Commentaires : I have never experienced such good support, from presales questions, onboarding, and support, to help me work through implementing solutions for my unique needs. I feel lucky I found this solution.

Avantages :

Pulseway has exceeded my expectation. It is managing all of our distributed computers. Even more impressive has been the customer support. My initial Product Specialist, Customer Success Manager, IT trainer, everyone, has been fantastic. I don’t have a memory of working with a company where every person has been so helpful and capable. Your product has been an excellent solution for our needs and your team is fantastic. Thanks for everything.

Inconvénients :

None at this time. Plus, regular updates keep adding great feratures.

Amazing product, amazing team, fantastic value

Avantages :

Best monitoring and management software out there Well priced Has all the features one would require Control everything from your phone with the Phone App New features added all the time Support is brilliant Able to rebrand the software with your own company information Group policies make managing settings across organisations/departments a breeze Ability to create custom scripts is fantastic Easy to for technicians to adopt and my clients love it

Inconvénients :

Remote desktop isn't the fastest and lacks built in file transfer and chat (chat is done via a separate app) - although support say they are working to improve this. Can't manage third party updates in patch management Would love more antivirus options, perhaps Malwarebytes or Bitdefender There isn't an unlimited endpoints license option (or a per technician license model) to help curb costs when you've got a considerable amount of endpoints to license

My review

Commentaires : I really like Pulseway. The company has great ideas they just need to keep up with technology. We should be seeing a monitor for NAS devices by now. Make it control printers. Cloud printing would be so much more useful to me than 3rd party patching. I don't know why this 3rd party patching is getting so much attention, I find it quite useless.

Avantages :

I like the fact that I can do most of my repairs without interrupting my clients work. I also like the antivirus integration.

Inconvénients :

The PSA is terrible, we are not going to continue using it. I wish there was more antivirus choices. I hope the dashboard will eventually provide more useful information such as the asset info panel, it doesn't provide enough info.

Reliable Monitoring Solution

Commentaires : Using as a tool to externally monitor a few key machines to ensure that they and their services are externally reachable and provide prompt and reliable alerting to mobile devices if there is an issue.

Avantages :

Great iOS app, powerful feature support especially for those that are managing a Windows heavy environment. Free tier is better now, supporting two devices to give a better chance and trialing the product.

Inconvénients :

Licensing seems a bit expensive for what you get and some of the Mac features are less paid attention to, seems to be very heavily focused on Windows support (which may be good or bad depending on what you use).

How we use Pulseway

Commentaires : It's so incredibly useful. I turns long overnight procedures into playing with your phone on the couch. It would take me around 2x 8 hour overnight shifts to properly run updates all the machines, now its all done from my couch as the wife and I watch TV together. Just fantastic!

Avantages :

It visually offers you the information you are looking for in an easy to read and intuitively presented manner. It saves me hours a week, days every month and at least a month every year to simply allow me to keep my workstations working optimally. A chain is only as strong as it's weakest link. Pulseway makes my links stronger!

Inconvénients :

The leg work needed to set up correctly. Manually setting each PC to Wake on LAN, Name changes, Writing scripts, etc... Sometimes I feel that this product is really 3 in one. However the cohesion of it all is broken. I don't often use the remote software, relying heavily on Microsoft RDP. Or simply just walking to their location. If the remote option was in the same space I would find the CPU or the Updates, than I would utilize it more. Same with Webroot, my antivirus, I find myself using the Pulseway to install the software on other's PCs, however I lack in utilizing the full benefits because of the many steps needed to.

Great Software

Commentaires : The support provided by Pulseway has been excellent and they are very keen to make sure you get the most out of the software.

Avantages :

Pulseway was very easy to deploy and provides excellent overview of all assets being monitored. The ability to remotely check the status of servers or workstations, restart services and set alerts for common tasks is excellent.

Inconvénients :

The reporting feature is OK but could be a little more flexible with the types of reports produced.

Director D3st1ny IT Solutions

Commentaires : We are managing a server fleet and there are many things to like about Pulseway:
Proactive, quick access, great overview/monitoring. We are on the road a lot and having all the access you need (reboot, disable user, you name it) on your phone has made out life much easier. Our response times have improved dramatically.

Avantages :

great dashboard and access from you mobile.

Inconvénients :

we haven't found one, but it would be great to have similar application on your desktop that having it on you phone.

Overwhleming Potential

Avantages :

the overall wealth of information presented to you from a dashboard standpoint, as well as some of the 3rd party integrations is incredible, the ability for this to be a one-stop shop is there for sure but it still needs refinement

Inconvénients :

the RDP feature is very de-centralized (3 separate apps), no RDP support for mobile devices, no native mgmt app for OSX, a lot of the integrated features like software removal, updates etc, fail or dont uninstall as with the native Windows uninstall feature, native ADD/REMOVE AD features are also lacking

Best Monitoring Package on The Planet

Avantages :

The ability for our team to effectively monitor all of our mission critical servers and resources. In addition, the ability for us to take corrective actions from our mobile devices is of great benefit. I'm not sure there really is a true competitor or replacement for this in the industry.

Inconvénients :

We really have nothing negative to say about the product.

Great RMM PSA (though needs some improvements to make it the perfect software)

Avantages :

RMM features work well I love the remote CMD and remote PS, batches are great too.

Inconvénients :

can't remote to 2 screens at a time, remote connections freeze and drop sometimes, no reconnect on reboot, no alternative remote option, no bitdefender AV option, no remote from android app, New information entries are not possible within a ticket creation (-first need to go back and create the item/product/client/.....) would like to have a MSI repository to install files on client machines via scripts.

Very powerful software that I probably don’t use anywhere near to capacity

Commentaires : Applying updates on the fly, pushing out PS scripts as needed for certain tasks, and status monitoring are all a nice benefit when you are a one man IT Department.

Avantages :

Easy to use and easy to deploy. The Remote Desktop is a great replacement for my existing remote support software. The absolute best feature, in my opinion, is the ability to push out PS scripts to automate routine tasks; targeted to specific machines.

Inconvénients :

If I have to pick one; it is a little expensive for a small agency such as mine. I would also like to see me more PS script templates made available. Mainly because I am a total noob with PS and prefer to learn from others.