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En savoir plus sur eZee Reservation
eZee Reservation est un moteur de réservation dédié au secteur hôtelier et qui permet aux hôtels d'obtenir des réservations directes et sans commission depuis leur site web.
Fully integrated, we use all modules including POS terminals. Easy to train new Operators on Ezee Res and POS terminals.
Sometimes system error, difficult to login at the first time. Loading so long when updating rate.
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Great software bundled with a ton of features
Avantages :
The shift from a traditional operating software that required physical software installation to a new and easy online website hosting is definitely a plus and affordable
Inconvénients :
General suggestions include better customer care and dedicated managers for our property than a general customer care support
Réponse de l'équipe de eZee Technosys
il y a 2 ans
Hi Nikhil, Thanks for reviewing eZee. We are happy to know that you find eZee Reservation helpful. However, we would like to mention that we do assign account manager to each of our customers. Along with that, we provide 24*7 live support via https://www.ezeetechnosys.com/livesupport/ Regards, Team eZee
I has been fine
Avantages :
Flexibility within the system and all the option needed mostly are found within the system, also the track of every movement is a special thing of the system
Inconvénients :
integration process it takes longer than it is though also a tutorial should be provided by ezee team at the instalation and implementation of the system in addition to this the problem with the fiscal printers should be fixed
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hi Edmond. We are glad to see your review here. Regarding the cons, we are sorry to hear that you have faced some issues with the integration and it took a longer time. Usually, interface are dependant on information available from 3rd party and so there can be cases whereby the information is not available from the vendor and hence it takes time to complete. We are also working on the how to tutorials for products. They will be added on our YouTube channel as soon as they are ready to be published. You can also check with our support team if they have any gifs/videos created for functions you are looking for. We will be happy to share them.
Inventory repeatedly showing as full
Commentaires :
Inventory repeatedly showing as full especially doing the peak season. After repeated calls from our customers, we found that on our website the cottages were showing as full, although the inventory was updated.
We need to know the reason why this is repeatedly happening, but there is no response from Ezee. After it is addressed, we get a call saying, everything is working well. But, our question is why is this happening repeatedly? No answer.
This is obviously hampering our online sales. This lack of transparency and slow speed of communication is limiting us from making any further commitment to eZee. Any request to add inventory is met with - first pay us X amount, then we will take a look... bad show.
Avantages :
Nothing
Inconvénients :
Can't add inventory to back-end software on our own. Insufficient training for our staff. Technical team and customer service are different, so while we speak to one, the other also has to be spoken to - what a waste of time! No online chat support. The software is very poorly designed and does not match the caliber of our website design, it looks rather like a beta version of a college project.
Réponse de l'équipe de eZee Technosys
il y a 8 ans
Hi Manoj, Apologies for the inconvenience faced. We had checked it from our side regarding your query for the rooms and have confirmed that inventory were updated into the system. Also, you were informed on the same to check it from your end but we were not intimated about it then. However, it cannot be speculated; but, we will surely check if it is happening repeatedly, thence, you can always write to us at cm@ezeetechnosys.com. If you require training, please book it here: http://ezeecloudtraining.setmore.com/. We are 24x7 available on online chat, feel free to contact us, we would definitely address your concerns unhesitating. Regards, Team eZee!
Value for Money
Commentaires : They can bring in more options and custom based modules according to the needs.
Avantages :
We being a new Resort, ezee is the first channel manager we installed as price wise seems competitive
Inconvénients :
Their older version was user friendly. Current one looks glossy but not comfortable to work with. Ezee does not support day rates/room booking They are unable to give certain rate configuration for our resort as they felt we are asking too much..
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hello Samuel, Thank you for your review. we're happy that eZee Reservation is making your work easier. Regarding your cons, we would suggest you go through a detailed training of the software, since the new update has been made by keeping your experience and ease of use in the mind. Moreover, we're always working on the update of our software lineage. So your suggestions are always welcomed at cm@ezeetechnosys.com. Regards, Team eZee
User Friendly
Commentaires : Rates Update , Cash Bar Insert
Avantages :
Easy To Learn for new comers , easy to use this system and no need to spend long time to train this system
Inconvénients :
Some times little slow , and stuck , and please do the system updates on mid night time because you doing afternoon its was busy time
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hey Manoj, we are delighted that you are happy with the functions of eZee Reservation. About your cons, we would surely check the matter of slow run from our end, but we insist that you check with your internet operator from your side. As far as the updates are concerned, from now on, the updates will be done on zero stand-by time with zero disturbance. For any query regarding this, please contact your account manager. Regards, Team eZee
It is a easy to use software and useful in all aspects, value for money and saves time and energy.
Commentaires : We are able to be up to date with this software, and get all the information of all online travel companies on one screen, there is a prompt service from the staff, that we receive and always, who are always ready to help.
Avantages :
It gives you all bookings made by all ota's, on one screen and helps us to identify the overall bookings made.
Inconvénients :
the print of the bookings when taken it does not show all details of the bookings, there should be some indication for disparity between ota channels, so you can get informed and do the needful before any objection arises.
Réponse de l'équipe de eZee Technosys
il y a 7 ans
Hi Rommel. Thanks for taking time to review us. Regarding the cons, first of all, I appreciate that you have noticed the mentioned. As we always welcome the suggestions from our users. However, we request you to contact your account manager, so that it can be discussed and if required necessary actions can be taken. Regards, Team eZee.
This application helped us in curbing quality time to process the booking and reservations received.
Commentaires : Eazy in Handling the Guest Check In and other front desk related process and database.
Avantages :
Its Ezee !!! the name is the best way for a user / manager / owner who want to handle the front desk or bookings or reservations on the Reception or Remote location.
Inconvénients :
Should develop the 3 types meal plan CP, MAP & APAI along with specific rates and respective taxes and integrated it with the reservation / booking form in which the Hotelier can add the meals of the Guest Choice and can segregate the Lodging and Restaurant part separately so that it can be easy to find out the taxes payable for respective type of services rendered.
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hello Rocky, Thank you for writing a review for us. We are glad to know that our software is saving a lot of your time. We can definitely setup the meal plans as you mentioned in our system, besides the other points you mentioned in the cons. Please contact your account manager for the same, who will guide you more on this. Regards, Team eZee.
Ease of use and great customer support
Commentaires : The system is very reliable. Overbookings have been reduced to zero.
Avantages :
Its functionality and reliability. 99% up time.
Inconvénients :
To get to some functionality I have to click too much. Also that invoice and reports functionality is not possible on phones and tablets due to limitations of flash on mobile devices.
Réponse de l'équipe de eZee Technosys
il y a 5 ans
Hello Paul, Thank you for your feedback. We are sorry for the inconvenience caused to you. We are constantly updating our solutions to make them as user friendly as possible. We would surely look for the way to make the operations smoother for mobile and tablet devices. With respect to your trouble of clicking too much, we suggest you to take detailed training of the software to ensure that you are using the software at its best caliber. Please contact your account manager for the detailed training. Regards, Team eZee
Booking Engine with a lot of great feature.
Avantages :
So many great features in eZee Booking Engine such as price widgets, automatic email marketing, trigering tool ( welcome, exit, floating text, chat support etc ). Great overview and from our experience user friendly.
Inconvénients :
There is no option for limited time offer package, but we already ask them to develop in sometime and hope can exist soon.
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hello Gedi, Thank you for your feedback. We are happy that you are satisfied by the operations carried out by eZee Reservation. We do have an option to create limited offer package. We suggest you to contact your account manager to know about it in detail. Besides, we are always working on making our software user-friendly for you. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.
Very good service thank you executive.
Commentaires :
Very good ,I also contact other employees but with her I often do not have a bad word!
Thank You
Avantages :
Reports , and support that we have 24/7
Inconvénients :
I needed help with and is not first time but executive ,is always to help me and to explain everything .I also contact other employees but with her more often . thank you for today
Réponse de l'équipe de eZee Technosys
il y a 5 ans
Hello Alkendra, Thank you praising our services and our teammate. We assure you to impart our best services. If you have any suggestions regarding our services and solutions, please send them us to cm@ezeetechnosys.com. Regards, Team eZee.
Good
Avantages :
All the eZee products are easy to use and eZee reservations is not different from them. The setup of the booking engine and updation of the rates and other information is quite good
Inconvénients :
The revenue management part can be a little better also the reporting can also be improved. Also, there are few OTA's it's not connected to, so that also can be improved.
Réponse de l'équipe de eZee Technosys
il y a 7 ans
Hi Varun. Thanks for the review. We request you to provide us further inputs on how we can enhance revenue management for you. Also, we can add new OTAs as requested (subject to integration support from the OTA) and customize reports for you. We request you to reach us for the same on our 24x7 live support or write to us at cm@ezeetechnosys.com Regards, Team eZee.
Online Support is nice, improved our business after using this. I found outer phase comfortable to u
Avantages :
Interface, Service & Exceptional Online Support 24*7 makes our work easier. Reservation panel makes work easy also.
Inconvénients :
Pricing in comparison to others. Manual trainer should be present to help us instead of online training always.
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hi Kumer, thank you for your review. We do quote our pricing as per the industry standards, apt for properties like yours. Regarding the need of a manual trainer, you can request for onsite implementation services at cm@ezeetechnosys.com. However, our 24x7 support team is always there at your beck and call. Regards, Team eZee
Helpful and supportive staff
Commentaires : Dear viewers, We ave been using this product since two years of now and we have hardly faced any inconvenience.whenever we were suppose to make any of the changes, any of the available staff listen with patience and have good profession to deal with. I recommend ezee technosysis to everybody.
Réponse de l'équipe de eZee Technosys
il y a 8 ans
Hi Sarwar, Thanks for your recommendation. We are gratified to hear that all is going on well with your property. Though, if you require anything from our side, you know we are always available at your service. :)
eZee Chanel Manager
Avantages :
If user update some data via eZee Channel Manager, the data will be updated immediately.
Inconvénients :
It's easy to make mistakes aswell when updating rates/prices via eZee Chanel Manager because of the function of "Rate including tax" . If the user forgets to select this function the rates/prices which displayed on OTAs are wrong.
Réponse de l'équipe de eZee Technosys
il y a 2 ans
Hi Athidthan, Thanks for the detailed review. We keep working on enhancement to provide our customers with excellent experience. Your concern regarding tax inclusive function will surely be looked upon. However, we request you to write us on cm@ezeetechnosys.com to understand it better. Regards, Team eZee
Great Software
Commentaires : Good
Avantages :
The customer support is helpful and they respond on time.
Inconvénients :
The new display/platform has less features than the old one. Therefore, it requires back and forth to complete some tasks.
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hi Nyoman, thank you for your review. The new display/UI of eZee Reservation is developed by keeping into consideration the most regularly used operations and important business insights, so that you can focus more on business development accordingly. We apologize for the inconvenience caused to you. We suggest you to take a full-fledged training of the new UI so as to get more familiar with it. You can also reach out to your account manager who'll be the best person to guide you for this. Regards, Team eZee.
Great Products
Avantages :
ezee booking engine is easy to use and quick update ad very fast load in all devices good support also
Inconvénients :
front end is very good and also packages and promotion easy to update with single click also support also quick
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hi Suhag, we appreciate your positive feedback for eZee Reservation, and our support services. We¿re sure that eZee software are working best for your business. In case you're stuck anywhere, reach out to our 24x7 live support team. Best Regards, Team eZee.
Ezee Absolute Review
Commentaires : we have higher work efficiency on departments that uses ezee
Avantages :
user friendly interface and the after sales support
Inconvénients :
some settings that cant be changed. pand lack of features that supports yield management
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hello Kitty, Thank you for your feedback. We're happy that you're satisfied by the features of eZee Reservation. Addressing your problem regarding changing settings, please contact our 24x7x365 support team or speak with your account manager. Also, we hope you find your desired features in upcoming versions. In case you have any suggestions, please drop them at cm@ezeetechnosys.com. Regards, Team eZee
Not user friendly
Avantages :
There are alot of features that really useful. Just need to take time and study it.
Inconvénients :
Not user friendly, need to upload photos one by one. It is consuming our time for waiting...
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hello Alvin, Thank you for your feedback. We can surely help you with your problem. Please speak with your account manager regarding the same or drop an email at cm@ezeetechnosys.com. Regards, Team eZee
The best hotel software , very ezee to use. Best customer support , 24*7 helpline, best senior staff
Commentaires : Have been using this software form past 6 years , this product is very easy to use and is extremely fast
Avantages :
The guys in call centre are very helpful, Mr.Benziman and Ms.Nilam are the best when it comes to problem solving .
Inconvénients :
nothing to sayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
Réponse de l'équipe de eZee Technosys
il y a 8 ans
Hi Brenden, We can¿t begin to express how much we feel delighted on reading a feedback that proves that our hard work is paying off. Mr. Benjamin and Ms. Nilam are overwhelmed to read their mention in this section. Thank you so much. Keep writing to us. Regards, Team eZee
Reliabel
Commentaires : Till date i am more friendly with eR
Avantages :
one of the best Booking engine in market
Inconvénients :
sometime it doesn't have good connection but its overall goods
Réponse de l'équipe de eZee Technosys
il y a 5 ans
Hello Pramela, Thank you for the feedback. We're glad you're satisfied with eZee Reservation. Referring to your comment on good connections, it would be great if you could send us an email explaining more about your concern to cm@ezeetechnosys.com. We promise you to address it in the best way and make your user experience even better. Regards, Team eZee
Easy to use , easy to update,easy understamd
Commentaires :
Easy to use
easy to understand
easy to update
easy to cancel
easy to ammended
Avantages :
Easy to update rates, easy to Handle OTA, Inventory,Easy to cancel Reservations,Easy to ammend or cancel the bookings
Inconvénients :
Every thing was working perfectly No comments or least part about this software...... All perfect
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hello Vishwajeet, we appreciate your kind words about eZee Reservation. Keep sharing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee
we are happy with service team to handle quickly the problem by chat ,support executive Kais Shaikh.
Commentaires : very much beneficial and helpful in every ways
Avantages :
It is good software for connect to control all of ota systems and easy to use . support is 24*7 and 365 days on chat and Skype as well .
Inconvénients :
yes , we like to use it . it has very easy to use feature which is very helpful in high time also keeps on updating and upgrading.
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hi Huan, Extremely excited to see your feedback here. Thank you so much for your kind words. Regards, Team eZee.
Peace of mind for a Hotel
Commentaires : It's very easy my whole team is very happy to work with easy
Avantages :
It's a best software for hospitality sectors
Inconvénients :
Best software for hotels best team for support and sales
Réponse de l'équipe de eZee Technosys
il y a 2 ans
Hi, Thank you for this great feedback. Keep spreading the word around :) Regards, Team eZee
eZee is by far the best company
Commentaires : Easy to use, comprehensive and super friendly staff.
Avantages :
I love all the features, super easy to use, comprehensive and the guys at customer support are just amazing. There is nothing they cannot do for you and then some. Nothing negative whatsoever. You would be hard pressed to find any other like this. We feel lucky to discover eZee. Looking forward to working with them.
Réponse de l'équipe de eZee Technosys
il y a 7 ans
Thanks for this amazing review Natalia! It is delighting to hear that you are happy working with us. We too look forward to work with you for eternity :) We¿ll definitely make remain at your service with best of our technology. Stay in touch and say hello to us at cm@ezeetechnosys.com. Best regards, Team eZee.
First time using this system, thanks for the Support Executive for help patiently .
Commentaires : Make my work more easier about the booking.
Avantages :
Easy to create package and add amenities , Easy to check and track the booking at one place ! It's as easy as it's spells eZee...
Inconvénients :
It's very Hard to upload picture and cannot fit description in the Property Setup. Also, it takes time to load sometimes.
Réponse de l'équipe de eZee Technosys
il y a 6 ans
Hi Annelise, thanks a lot for reviewing us here. It's great to know that eZee Reservation is making it easy for you to track your bookings, and create packages and more. Please get in touch with your account manager or our 24x7 live support. They will definitely look into the issues you are facing and give you the best solution. Regards, Team eZee.
