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En savoir plus sur Pure Chat

Pure Chat aide les PME à stimuler l'engagement des visiteurs sur leur site web grâce à un puissant logiciel de chat facile d'utilisation.

En savoir plus sur Pure Chat

Avantages :

The price of the software is very fair, the front-end user interface is intuitive, and the various settings are quite customizable for the application and your company's preferences.

Inconvénients :

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website.

Pure Chat - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,8/ 10

Pure Chat a reçu une note globale de 4,6 étoiles sur 5 d'après 338 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (338)

arnaud
Disign (Cameroun)
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

L'un des meilleur logiciel de chat sur le marché

5,0 il y a 2 ans

Avantages :

Le logiciel chat pur dispose d'un plugin WordPress que vous pourriez intégrer à votre site Web, et la configuration est vraiment simple .ce que  J'aime le plus c'est la fonction où vous pouvez ajouter une adresse et un numéro de téléphone au widget de chat qui apparaît sur votre site Web.

Inconvénients :

Le fait que vouus devez être sur un site Web tiers (c'est-à-dire le site Web PureChat), en dehors de votre tableau de bord d'administration WordPress pour répondre aux chats du site Web des clients était vraiment une procédure pas régulière pour un utilisateur WordPress.Beaucoup de chose reste à améliorer

Patrick
Responsable marketing (Canada)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Très simple à utiliser et facile à configurer

5,0 il y a 2 ans

Avantages :

Simple d'utilisation et facilement personalisable

Inconvénients :

La gestion des langues pourrait être améliorée pour avoir des réponses automatisées en français ou en anglais dépendamment si l'internaute navigue sur la version française ou anglaise du site web.

Adelaynes
Adelaynes
Analista de Acompañamiento y Gestion Comunitaria (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Purechat is an excellent chat software for citizen attention in our office

5,0 il y a 7 ans

Commentaires : Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.

Avantages :

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities. Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Inconvénients :

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

Abid
Abid
Manager Operations (Pakistan)
Utilisateur LinkedIn vérifié
Banque, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Pure Chat is the Best Website Visitor Tracking & Online Chat Software

5,0 il y a 3 ans

Commentaires : I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website.

Avantages :

Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install.

Inconvénients :

Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me.

Andrea
Farmacêutica (Brésil)
Agriculture, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

I didn't approve

3,0 il y a 2 ans

Commentaires : My overall experience was one of discontent.

Avantages :

easy to use.the app connects you with different people.

Inconvénients :

Very expensive. For each share a payment is required.

Scott M.
Scott M.
Lawyer (É.-U.)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Artibot is awesome!

5,0 il y a 6 ans

Commentaires : I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information.

Avantages :

AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier

Inconvénients :

It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees.

Doriangel
Doriangel
Analista de la Unidad Casos de Salud (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Another great software approach to citizenship, making the difficult very easy.

5,0 il y a 7 ans

Commentaires : Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens.

Avantages :

Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.

Inconvénients :

Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.

Anais
Anais
Quality Auditor (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The interaction with the public is simply fascinating with this software

5,0 il y a 7 ans

Avantages :

Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Inconvénients :

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Kevin
Kevin
Founder (É.-U.)
Utilisateur LinkedIn vérifié
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Purechat is 100% Free Live Chat for Startups

4,0 il y a 6 ans

Commentaires : Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.

Avantages :

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Inconvénients :

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Jordan
Jordan
Digital Marketing Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Équipement et fournitures de bureau, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pure Chat is great

4,0 il y a 4 ans

Commentaires : We use it to communciate with customers. We also use it to drive email subscriptions with marketing.

Avantages :

Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

Inconvénients :

I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

William
William
Business Management Financial Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for High Traffic Websites

5,0 il y a 6 ans

Commentaires : The overall experience of this software is good, as it is user and consumer friendly.

Avantages :

What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.

Inconvénients :

The limit of SMS notifications that come with the pricing plan.

destiny
destiny
Customer Success Associate (É.-U.)
Utilisateur LinkedIn vérifié
Médias de diffusion, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Beware of Internet Trolls

4,0 il y a 5 ans

Commentaires : Easy to use, which is great for us and great for internet jokesters.

Avantages :

PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app.

Inconvénients :

There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored.

Niral
Finance Executive (Pologne)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Review

5,0 il y a 2 ans

Commentaires : In a nutshell, I see it to be a fantastic software for client conversations.

Avantages :

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Inconvénients :

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Anvita
Anvita
Tutor (É.-U.)
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Pure Chat is User Friendly

5,0 il y a 5 ans

Commentaires : Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly!

Avantages :

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Inconvénients :

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Purely made for chat using intelligence

4,0 il y a 2 ans

Commentaires : For the cost, this is really good product for any time of team size. They have free trail version. Go ahead and try it once and take a call. You will like.

Avantages :

I really like the product and its features. It has all the features like rebranding, collaboration and work, file sharing, faq builder, canned messages etc

Inconvénients :

Not at all happy with their analytics, mobile applications. This could be improved

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helpful Communication Tool

5,0 il y a 6 ans

Avantages :

I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

Inconvénients :

I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Connect directly to your customer

5,0 il y a 5 ans

Commentaires : Bridging the gap between user and server. Helping to constantly improve the customer experience through feedback and communication.

Avantages :

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Inconvénients :

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Jose
President (Porto Rico)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Real time interaction with customers was a game changer

5,0 il y a 6 ans

Avantages :

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Inconvénients :

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great live chat option for free!

5,0 il y a 6 ans

Commentaires : It's been a great low cost option for introducing live chat into our website

Avantages :

Great interface, you can customise the live chat to quite a large extent, it's easy to use and set up

Inconvénients :

The interface could be a little more user friendly and more options to customise front end would always be appreciated

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services d'information, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Purely amazing!

5,0 il y a 3 ans

Avantages :

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Inconvénients :

There is honestly nothing I didn't like.

sander
teacher (Estonie)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The review of the Pure Chat

4,0 il y a 4 ans

Commentaires : Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Avantages :

Pure chat is a software which allows you really easily add live chat feature to your website. This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

Inconvénients :

In the beginning, it might be bit difficult to understand and combine this solution to your website, but usually with time you get a hang of this software, and everything smoothens.

Lance
Ordering Assistant Manager (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Pure Chat for Customer Service

5,0 il y a 3 ans

Avantages :

What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.

Inconvénients :

What I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once.

Greg
Marketing Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Switched from another company and very satisfied with the Change

5,0 il y a 8 ans

Commentaires : We are a retail and wholesales performance parts distributor and retailer. But we also do Automotive service and performance work. Pure Chat has sped up our efficiency in online chatting allowing us to answer customer faster, on the go if we need to, and track analytically where out customers are coming from and when the height of the day is for viewers. This has become more of a tool than just an online chat. We save all of our transcripts too which we weren't able to do before so we can look back and refer to prior conversations. For the money we are very satisfied with the amount of capabilities PureChat gives us to help our customers faster an easier.

Avantages :

Easy of Function, layout, user experience is easy to figure out, allows multiple users

Inconvénients :

Have not found a dislike yet!

Réponse de l'équipe de Pure Chat

il y a 8 ans

We're so glad to hear Pure Chat is helping you reach customers even faster, Greg!

Lucas
ECommerce Manager (É.-U.)
Médias en ligne, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Awesome Sauce!

5,0 il y a 8 ans

Commentaires : The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software!

Avantages :

The ability to chat with my customers and see where they are located throughout the world.

Inconvénients :

I can't really say there's anything I'd change; it's awesome.

Réponse de l'équipe de Pure Chat

il y a 8 ans

Thanks for the review, Lucas! I think we need to quote "Awesome Sauce!" on our customer feedback wall :D

Belinda
Creative Director (É.-U.)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

PureChat | Powerful Professional Live Chat

5,0 il y a 7 ans

Commentaires : PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

Avantages :

We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM). The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions. You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

Inconvénients :

Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.